Just recently bought a Tucson from Lancaster Hyndai. The team was awesome and very accommodating…read more The car has been fantastic. Looking forward to working with Lancaster Hyundai for future needs. Jami was awesome, just give the guy Salesman of the Year award!

My daughter and I met salesperson Travis James upon arriving. He was obviously courteous (it is…read moresales you know) but he was also amazingly informative, patient, accommodating of every request and suggested modification to provide my daughter with "exactly" what SHE wanted. He didn't try persuading her in any way and he was totally honest, even admitting a mistake on his part regarding the functionality of a specific item. This is extremely rare. It was like making a decision with a friend.....not a salesperson. Honestly, I'd buy another car from Travis in a heartbeat simply because he is the kind of connection that WILL ensure we are taken care of even long after the sale. If you're even remotely interested in Hyundai vehicles, go see Travis and tell him I wrote about him. Best car buying experience ever....and I've bought many.

We all now how hard it is to find a reliable and trustworthy mechanic. Well, I'm so thrilled I was…read morereferred to Dale over at AutoTech Lancaster. Seriously, outside of the Audi dealer, he's the only person I currently trust with my baby. Aka my Audi A8L. The difference? He won't leave me taking out a loan to pay for repairs like the dealer will! He won't suggest unnecessary things and charges extremely fair service pricing for simple things like oil changes or inspection, but is also fair about labor costs and doesn't mark-up part costs. He was cool with me leaving my car there a day or two since he honors those that schedule on advance as the priority. Fair enough. Next time I scheduled and I was in and out no problem. Honest feedback, fair rates, quality work, communicative with a friendly staff. Can't ask for anything more from your mechanic. Shout out to Norbu restaurant for referring me to him as well!

The staff were fantastic! They were really patient and helpful throughout the entire process, and…read morethey clearly knew their stuff. I'd been thinking about this car for a while, and they had the perfect one waiting for me.

If you are looking for an exceptional car buying - or leasing - experience, look no further than…read moreKelly Cadillac! I have purchased and/or leased all of my Cadillac's (now at 4!) from Kelly Cadillac. And, I have sent family & friends to Geoff, Kelley, and the team for their vehicles, some who are multiple purchasers as well! Geoff & Kelley have created such an amazing culture and its shows in the sales and service teams. This is truly an exceptional place, one where I'll return time and time again. I can promise you'll never be disappointed with a Cadillac and you'll be treated like family at Kelly Cadillac!

Customer service skills are woefully lacking. Sales experience was great. Service leaves a lot to…read morebe desired unless you are paying, but GM's warranty coverage is not good. Lack of knowledge in the service department compounds the issue.

Hunter was extremely knowledgeable and allowed you to decide at your pace what you wanted to do in…read moreregard to buying, I bought a used 2025 Subaru outback and everything was smooth. It was the smoothest financial progress that I ever went in buying a car.

We had a great experience at this dealership and really enjoyed working with Hunter. He was polite,…read moreknowledgeable and not pushy. This is the first time we purchased a car and didn't have unpleasant surprises at time of delivery.

I'm a car guy. Never much of a dealer 'fan' for service. Overpriced. Typically work on my cars…read moremyself. Gotta say....Excellent service from Piazza! I never had a dealer service department send me a video of the actual service work being done in real time. What a great idea! We recently bought a used CX-5 from this dealer. Great sales experience. After many many Jeeps we decided to go with Mazda due to very good reliability reports. Our last Grand Cherokee was terrible with ECM problems and Savage Jeep could not diagnose the problem but still charged us over $250 for 'no actual' service. We will never buy another Jeep. Shawna from Piazza service was wonderful. My wife (her car) took the CX-5 in for the complimentary free first service and she's very impressed. Mechanic so polite and respectful. She loves her CX-5!

Stay far away from this dealership. Piazza Mazda of Reading got my car into an accident while under…read moretheir care. I brought it in for them to fix a vibration problem. They charged me 2200 dollars and said it was fixed. It wasn't. When they took it back the second time, they got it into an accident. Yes, they repaired the damage caused by the accident, but we all know how the system works when you go to trade in your car: "There was an accident reported against the vehicle, so we had to lower the trade-in value." Well, Piazza Mazda of Reading wont even acknowledge this fact when I ask for some form of compensation for the diminished value. Further, they still never fixed the vibration issue. It is still there. So, not only did they devalue my vehicle but they charged me 2200 dollars for fixing a problem that is still there. And when I escalated the issue, no one wanted to be bothered. So, take this as a warning. STAY AWAY from the Mazda brand and especially Piazza Mazda of Reading. They don't care about their customers and when it matters most they aren't going to do more than the minimum. They will upsell you every time you take it in for service. They will overcharge for everything. If they get your car into an accident, they will shrug and say "it happens" (that was literally what I was told while talking to the dealership manager, as I inspected the damage done to my vehicle). They feel it is ok to not compensate the customer fully for the damage they cause (they just repair it and hope the customer goes away). This is a warning. Stay away. Go purchase a car from a different company that values their customers, because Piazza Mazda of Reading doesn't.

I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

To Summarize, the next time we are looking for a car I will likely reach out to Conestoga Motors…read morefirst. Visited and called multiple dealers prior to dealing with Conestoga and had less than ideal experiences. No pressure, easy to deal with and really seem to take care of you. Up front with their paperwork fee which was an acceptable amount unlike another dealership that sprung a $4k 'fee' on us. After agreeing to the purchase but before paying I mentioned a small vibration when driving. They took the car in and balances the wheels for us. Before we picked it up they detailed it again. Had an issue with the second key, called and talked to them about it and they suggested contacting the manufacturer and Conestoga would cover any replacement needed. Ended up just being a mixup and they made it right but it was reassuring for them to say they would make it right with no hesitation. A+, great people and would deal with them again.

Writing a review for a used car dealership is a lot different than yelping about a cup of coffee…read more It's like writing the reviews $15,000 worth of cups of coffee. Don't get to do it everyday,but boy, such a review should carry some weight! After trying to negotiate on a used 2009 GTI at Autohaus, I found the identical car- with frighteningly identical mileage- for sale at Conestoga. A friend had spoken highly of Conestoga, so I went out to drive it with no reservations. Mel was fantastic in letting me take the car for a few test drives, including one to my mechanic, who gave the car an enthusiastic "thumbs up", with the comment that there are few dealers in Ephrata who he would be unafraid to purchase from, and Conestoga Motors was one of them. Two days later, the car is in my driveway. Throughout the process, Mel worked on me with a few minor issues. More importantly, Mel showed sincerity in standing behind his car, and I have no doubt that he will resolve any issues that crop up with it. As he told me, "we don't see ourselves as used car salesmen...we are men who have cars to sell". Yes. The price was extremely fair...much better than the cost of the evil twin at Autohaus by over $1500, and was a "great price" rating according to cargurus.com. I would have absolutely no reservations in going back for future purchases. Thanks, Mel.