flawless, good experience, honest people ended up with 25…read moreSierra Dinali nice clean car

Arrogant and downright disrespectful. Drove two hours to this place to be treated like crap. The…read moreolder sales manager needs fired for the way he acts. What a shame for the beautiful trucks and facility they have, just to have the attitude chase right back out the door. Genuinely came excited to check this truck out and make a deal, left frustrated and annoyed.

So honest, kind and helpful. We needed a wheelchair van for our daughter and this Dealership made…read moresure that the used van was in perfect condition. I highly recommend this dealership. Thank you. In a world of crooked business FOUR WAY stands out shining bright with honesty and integrity.

We threw a timing belt on a trip through PA, and found this place through a series of…read morerecommendations. They quoted me $550-$650 for the timing belt + water pump, with the caveat that because the belt went while we were moving we might also need a valve job, which would be $900. The valves did end up needing doing, and we left for $1,450. But not only did they do the belt / pump / valves for the lower end of their estimate, they also replaced all the plugs and did a mini tune up. No charge. And then we realized a day later that there was a little sticker in the upper corner of our windshield - they'd snuck in an oil change as well. They even put the higher mileage stuff in there for us. So cool. Great service, and everyone was super friendly and helpful. Highly recommended.

Best place to buy a Volkwagen! Or any car, for that matter! John was a pleasure to work with. He…read moregave us a fair value on our trade-in, worked with our lender (we came in all ready approved), and we got the best deal on a beautiful car! All the vehicles on their lot are clearly taken care of - top notch choices! We drove 2 hours to buy our Jetta SportsWagen from the Hubers and we would do it again in a heartbeat. We've already recommended them to several people. Can't say enough good things about this dealer!

Great car, great company. After spotting the car I wanted on the website I rang and got thru to…read moresales department who from start to finish was professional and helpful. Great experience with this company and would definitely deal with them again! Thank you Car On Demand

From the owner: With years of experience in the automotive industry, our knowledgeable and friendly sales team is…read morecommitted to assisting you throughout your car-buying journey.

My rating is only based on the sexist policies at this business. If you are female and want to test…read moredrive a car, they insist that TWO salesmen go with you. I stress salesmen, because this location does not employee female sales staff. When they did, the female employee could go alone with male or female customers. I asked to just go myself at that point and was refused. I have been getting my car serviced at this place for 18 years and I showed up in a 75k luxury car. I can pay cash for anything on the lot and I'm not a tire kicker. This was disappointing. It is illegal for car dealerships to discriminate against customers based on their gender. Denying or altering service for a test drive, or any other part of the sales process, because a customer is a woman is a violation of federal and state law. Edit- in response, I was told by the salesman that this policy was exclusively for females, not for everyone. Men can go with one person. Only women need to be accompanied by two members of their staff.

Last week I purchased my second vehicle from New Holland Toyota and my experience was excellent…read more The same Sales Associate, Scott Douglas who sold me my first vehicle did an outstanding job. From the initial phone call until the time I drove out the door, he was there every step of the way. My wife and I felt very comfortable dealing with him, that we decided to buy another vehicle there. Their showroom and outdoor lot has an amazing selection of new and pre-owned vehicles that have been through a strict inspection process. The finance department works closely with various financial institutions to provide the best possible service available. Without hesitation, I highly recommend this dealership and especially the sales associate, Scott Douglas.

BEWARE OF THIS SERVICE SHOP - Brought my Ford Transit Connect to them Tuesday night 08/26 for two…read morediagnosis reports. One for the trunk ajar light that pops up every time you turn the car on, and the other for a clicking noise when turning the steering wheel more than 3/4 turn to the right. I told them very clearly I drove the car for 1500+ miles with the clicking noise and just wanted a diagnosis, and needed the car on Saturday. They said this was able to be done so I gave them the car. I get a voicemail on Wednesday saying they highly recommend that my struts get replaced but sadly they couldn't replicate the trunk ajar problem. This was fine with me - so I ordered two front struts same day and planned on picking the van up Friday evening after I was done work. Friday comes and I arrive to pick my car up. I pay the $120 diagnosis fee and read through the packet upon seeing pictures of my strut tower completely detached from my top hat on my front passenger side. Apparently in the diagnosis test in which they fully extend the spring, it popped out... Although I don't agree that you needed to do this to diagnose the problem - I suppose I understand. My problem lays in the fact that the communication is absolutely awful and I was never told that my car was un-drivable for my events I clearly stated I needed the van for on Saturday. When asked, the 3 staff members in the showroom were clueless as to what to do and said I would be contacted today. Coincidentally enough, when I went to get in the car on Friday when picking it up, the trunk ajar light popped up right away ... The one they told me they couldn't replicate. Until this dealer/service center makes this situation right, I will leave this review here. Stay away from this unprofessional service center and dealership with lazy techs who can't visually inspect a strut tower or plug a computer into the ecu to read a sensor. They will rip you off. (Wanted $1200 to fix strut towers and alignment)

This is the email that I sent to the general manager on 01/13/2025. I have yet to receive a reply,…read moreresponse or acknowledgment of any kind. Save you money and time and take your business elsewhere. Mr. Whiteman, I feel that I must share with you some unfortunate feedback regarding my recent experience with New Holland Ford. I had an appointment to meet with Stacia regarding a preowned F-150 (https://www.newhollandford.com/used/Ford/2022-Ford-F-150-new-holland-pa-91195e42ac18558956c42b740b953f54.htm) last week. Stacia was very pleasant and quite professional. My kind of salesperson! I also had an appointment with the service department to diagnose an issue with my 2012 Ford Focus SEL. Andy in the service department quoted me a price that I was not comfortable with. Upon checking, the part itself was several hundred dollars higher than three other Ford dealerships in both Chester and Lancaster Counties. The labor rate was also inflated, so I was at a crossroads. Rather than move forward with the repair or have my vehicle towed to another dealer, I asked Stacia to arrange for someone to give me a trade-in value. After I hadn't heard from anyone, I called to inquire and was told that the appraiser wasn't in yet. Eventually, Ricky called me with an offer of $1,000.00. I was quite taken aback, as I know what the market is for these vehicles, given that it only has 51,000 miles on it. Rather than give me any information as to how he arrived at this number, he simply laughed and said, "yeah, well...". This interaction was beyond insulting. Not only was that number complete nonsense, but the dismissive manner in which I was treated was something that completely shocked me. I have dealt with new Holland previously, having purchased both my current F-150 and a Ford Windstar from you folks. I had every intention of continuing this relationship, and even referred my brother to your dealership. He wound up purchasing a brand new Mustang GT about a month ago. I was truly interested in purchasing the newer F-150, and was hoping to trade in both my current truck and the Focus. Now I find myself in the position that I have to have the Focus towed away this evening and will likely look to another dealership for my future purchases. I just thought you should know. Best regards, Chuck

I recently saw an Instagram post for @nhautogroup. It was one of an informative series walking you…read morestep by step through the car buying process. I recommend everyone check it out! Their account also has a great post with detailed information on EVs and the changes coming with rebates - it matters when you take delivery, not the purchase date, on whether you will qualify for the phased-out rebates. A few years ago, we were looking to buy a Yukon Denali. The sales staff at New Holland were knowledgeable, fair, and dedicated to making the buying process as easy as possible. The management here is committed to the best prices and service. They are great to deal with if you are in the buying process.

New Holland Auto Group offers impeccable customer service, a warm and friendly environment, and…read moretrusted professionals to help you find the perfect vehicle for your needs. Highly recommend!

We recently purchased a used vehicle from John Sauder Chevrolet of New Holland and had a fantastic…read moreexperience. The customer service was excellent. Would highly recommend.

Bought a 2017 GMC Canyon from here at the end of September 2021. I've had it back to the…read moredealership twice for a stuttering feel as I drive as well as hard shifting around first and second gear. The first time I was told they couldn't duplicate it. I had to schedule a drive along. I went for a drive test with a technician and they felt it as we were driving a few times. Right away he said that feels like the issue many have with the torque converter and moisture so he would change the fluids while it was back for an oil change. He couldn't feel the shifting issue which is understandable bc it wasn't happening there but the stutter was. The service counter rep came out and said they couldn't duplicate it so there was nothing to be done. It is the way the 8speed feels. I have spoken with many other gmc truck owners and they do not feel that in their vehicles. This truck had the torque converter replaced in August (mind you my sales person didn't tell me about this when I was looking at the vehicle). I have also spoken with the manager about my concerns and I was given an attitude and told its just the way the 8speed feels. I felt like I was being spoken down to and like I was some clueless woman. I've driven enough vehicles all different brands and I've done enough research to know something is not right with this vehicle. I don't want to hear them say they understand where my frustration is coming from for the 20th time. You don't. This is no small purchase. You withheld information about the vehicle, sold it to me with an out of date oil change and are speaking to me like a clueless woman. To be told from the tech he felt exactly what I was feeeling as driving and then someone to come out and say he didn't....seems a little shady like the manager just doesn't want to put in the hours to try to fix this issue... Not happy and I want to know how you are going to fix the issue with this vehicle ASAP.

During the first week of JUL2024, my 19-year-old son discovered Sterling Motorcar had a 2017 Volvo…read moreS60 listed on their website. My son loved this car and had been saving his money to purchase a car. During the second week of July, my son called Sterling a couple times expressing interest in the car. My son asked the dealership if we could take the car to a local mechanic on Saturday 13JUL2024. The employee said that wasn't a problem. My son told the employee we would be driving 4 hours to the dealership that Saturday, 13JUL, specifically to see this car. At 8:00am, on Saturday 13JUL2024, my son and I headed out on the 4-hour drive to Sterling Motorcar. We arrived at the dealership at noon. We met with an employee, explained why we were there and asked if we could look at the 2017 Volvo S60. After walking around the car, we went back inside and asked if we could take the car on a test drive and have our mechanic look at the car. The employee said yes. We arrived at our local mechanic around 12:45-1:00pm. The mechanic began his inspection, and after about 30 minutes he said he needed to show us some error codes on the car. Our mechanic showed us approximately 12 different error codes, some were battery related, others were not. Our mechanic also noted the front rotors needed to be replaced. Our mechanic said it was possible the error codes were not cleared, and with the car sitting for an extended amount of time, it's possible the car never had a chance to reset. Our mechanic advised us to drive the car on the freeway for a while and see if the codes would reset. Our mechanic gave us a scanner to use for our test drive. My son and I headed out and drove all over town, on the freeway, etc. After an hour of driving, the scanner said the codes were still there. My son was devastated but felt we could speak with the dealership and see if we could negotiate during the sale. My son really liked this car. We drove back to the dealership and sat down with an employee. As I began describing the issues with the car, another employee interrupted our conversation to ask if we were talking about the Volvo. I said yes. He stated the owner of the dealership had sold the car. I was bewildered. My son asked if they would reconsider, but the employee said no, the car had been sold. I asked how was it possible to sell a car while it was on a test drive with another customer? I answered my own question my stating what they had done was a, "b**ch move." One of the employees started laughing. I then made another snide remark by mentioning their reviews seemed to be accurate about selling cars out from underneath people. I was absolutely furious with Sterling Motorcar's lack of morals. It is clear these issues stem from the top as employees tend to mimic their leadership. How does someone sell a car while it is out on a test drive with another customer? Granted there probably isn't a law forbidding a dealership to practice such deplorable behavior, but clearly this dealership is unethical. A man is only as good as their word, and clearly, Sterling Motorcar has shown their word is useless. A company cannot sustain its business when they treat customers with such blatant disregard and immoral turpitude. It is clear, based on numerous customer reviews over numerous websites, Sterling's customer service and questionable ethics are not up to par. Additionally, as I read the complaints on multiple websites, this company has been lacking for an extended period of time. Clearly, something needs to change. According to Francis (2017): Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business. Obviously, Sterling Motorcar will survive without my family's business, however, this company will not sustain longevity if all customers are left unsatisfied and constantly questioning its ethics and morals. Reference: Francis, K. A. (2017, November 21). How lack of customer service can impact a business. Small Business - Chron.com. https://smallbusiness.chron.com/lack-customer-service-can-impact-business-2088.html

Honestly, we recently got a solid car for a reasonable price. Bruce was helpful and not pushy…read more The team was upfront about the items they knew about and when my mechanic found something more (it was minor) then team volunteered to correct this mechanical item. This was my second car purchase from Sterling. This is my go to place for a solid used car. Friends, we're buying used cars here. Some of the poor reviews I read here seem to come from people who *appear* to have unreasonable expectations about what this transaction is about.