During the first week of JUL2024, my 19-year-old son discovered Sterling Motorcar had a 2017 Volvo…read moreS60 listed on their website. My son loved this car and had been saving his money to purchase a car. During the second week of July, my son called Sterling a couple times expressing interest in the car. My son asked the dealership if we could take the car to a local mechanic on Saturday 13JUL2024. The employee said that wasn't a problem. My son told the employee we would be driving 4 hours to the dealership that Saturday, 13JUL, specifically to see this car. At 8:00am, on Saturday 13JUL2024, my son and I headed out on the 4-hour drive to Sterling Motorcar. We arrived at the dealership at noon. We met with an employee, explained why we were there and asked if we could look at the 2017 Volvo S60. After walking around the car, we went back inside and asked if we could take the car on a test drive and have our mechanic look at the car. The employee said yes. We arrived at our local mechanic around 12:45-1:00pm. The mechanic began his inspection, and after about 30 minutes he said he needed to show us some error codes on the car. Our mechanic showed us approximately 12 different error codes, some were battery related, others were not. Our mechanic also noted the front rotors needed to be replaced. Our mechanic said it was possible the error codes were not cleared, and with the car sitting for an extended amount of time, it's possible the car never had a chance to reset. Our mechanic advised us to drive the car on the freeway for a while and see if the codes would reset. Our mechanic gave us a scanner to use for our test drive. My son and I headed out and drove all over town, on the freeway, etc. After an hour of driving, the scanner said the codes were still there. My son was devastated but felt we could speak with the dealership and see if we could negotiate during the sale. My son really liked this car. We drove back to the dealership and sat down with an employee. As I began describing the issues with the car, another employee interrupted our conversation to ask if we were talking about the Volvo. I said yes. He stated the owner of the dealership had sold the car. I was bewildered. My son asked if they would reconsider, but the employee said no, the car had been sold. I asked how was it possible to sell a car while it was on a test drive with another customer? I answered my own question my stating what they had done was a, "b**ch move." One of the employees started laughing. I then made another snide remark by mentioning their reviews seemed to be accurate about selling cars out from underneath people. I was absolutely furious with Sterling Motorcar's lack of morals. It is clear these issues stem from the top as employees tend to mimic their leadership. How does someone sell a car while it is out on a test drive with another customer? Granted there probably isn't a law forbidding a dealership to practice such deplorable behavior, but clearly this dealership is unethical. A man is only as good as their word, and clearly, Sterling Motorcar has shown their word is useless. A company cannot sustain its business when they treat customers with such blatant disregard and immoral turpitude. It is clear, based on numerous customer reviews over numerous websites, Sterling's customer service and questionable ethics are not up to par. Additionally, as I read the complaints on multiple websites, this company has been lacking for an extended period of time. Clearly, something needs to change. According to Francis (2017): Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business. Obviously, Sterling Motorcar will survive without my family's business, however, this company will not sustain longevity if all customers are left unsatisfied and constantly questioning its ethics and morals. Reference: Francis, K. A. (2017, November 21). How lack of customer service can impact a business. Small Business - Chron.com. https://smallbusiness.chron.com/lack-customer-service-can-impact-business-2088.html

Honestly, we recently got a solid car for a reasonable price. Bruce was helpful and not pushy…read more The team was upfront about the items they knew about and when my mechanic found something more (it was minor) then team volunteered to correct this mechanical item. This was my second car purchase from Sterling. This is my go to place for a solid used car. Friends, we're buying used cars here. Some of the poor reviews I read here seem to come from people who *appear* to have unreasonable expectations about what this transaction is about.

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

Went to their service center for oil change, PA inspection and warranty work. Everyone was very…read morehelpful and respectful with all work being completed in a timely manner. Definitely recommend this service center.

Buying my vehicle at Bobby Rahal's Lancaster dealership was a fantastic experience. Cody Sofranek…read morewho is in the photo with me was phenomenal to work with; attentive and responsive to all of my questions and concerns before I bought the car. My last purchase was online, a great experience because I hate the haggling at dealerships. Here i felt no pressure at all. Cody's excellent service is why I bought my Lexus at Bobby Rahal. He genuinely cares about his clients and wants them to be happy. Thank you Cody, Ben, Kevin, and Bill- I appreciate your help ensuring I'm satisfied with my purchase.

Always a great experience when I take my Jeep to be serviced at Bobby Rahal in Brownstown. Derek is…read morealways helpful, knowledgable and provides top notch service to his customers. I would recommend them for all your service needs.

I purchased my 2008 Mercury Mariner at Oregon Pike Motors and couldn't be happier. Shawn was…read morefriendly, considerate and helpful in every way possible. He couldn't have made my experience any easier. The paperwork was fast and organized. I will definitely go back to them when and if I need another car, and will recommend Oregon Pike Motors if anyone asks.

After dealing with Greg from Oregon Pike motors for three days we agreed on a price and decided to…read morestart the financing search. Last night we were called with the approval to purchase and Greg asked us when we wanted to pick up our new car. (Meaning we were approved) he suggested I call in the morning and make sure I had insurance on the car. After that was done I was then to give him a call so he could call with the financing information. First thing in the morning I made that call and had everything set up to pick up the car . A few hours before signing the papers I got a call from them saying he was not going to throw in a $192.00 warranty , and expected us to pay it or another warranty or we couldn't get the car. which by our understanding came with all their cars. There was no reason why he could not of told me this yesterday when we made what I thought was our final deal. Feeling that since he knew we had excellent credit and that they would cover 100% of our purchase he wanted to add more to it and take advantage of us. Needless to say we walk away with no car and they turned away any future business from us and our family. I will take my business else where.