Mar 2026 - NEVER AGAIN WILL I USE THIS DEALERSHIP.... 3 weeks and no one calls, or provides updates…read moreon the vehicle, unless they want money and to charge for the vehicle to sit on their property. Where to start the horrible service and billing add-ons? Had my Ram 1500 towed from Carmax on a Carmax warranty to the dealership for diagnosis on why it would not start. It was the radio frequency hub, which is covered by the warranty. The initial reason it went bad by the dealership was because of water leak. No signs of water leak, no smell of mold, no pictures to prove it was the water. Asked the dealership to contanct the warranty company and request for an investigator to come out. Dealship did not request the warrenty but wanted me to pay over $4k to get the hub replaced and fix the leak. In the end, I had to pay for the RF Hub, and then they tried to charge me for towing my truck into the bay, plus and extra charge for them to remove the seat to access the RF Hub. Isn't that what general labor charge is for? NEVER AGAIN WILL I USE THIS DEALERSHIP

Chronology of Events:…read more 1. March 28, 2025 - First Incident My vehicle was towed to your dealership due to a complete transmission malfunction. Diagnostic codes (P1DB9, U0101, U0402) were retrieved. The issue was traced to a faulty connection in the XY230A connector. I was charged $148.58 (including an unspecified discount), despite the repair reportedly falling under the powertrain warranty. No rental vehicle was provided despite multiple requests. 2. August 4, 2025 - Second Incident The Jeep was again towed in for intermittent shifting issues. A single code (U0402) was retrieved. No issues could be duplicated by your team, and the vehicle was returned without repair or charge. Again, no rental vehicle was offered. 3. August 12, 2025 - Third Incident Similar transmission issues led to the retrieval of codes P1DB9, U0101, and U0402. A faulty valve body and TCM were diagnosed and replaced under warranty. No rental vehicle was provided despite repeated requests. 4. September 16, 2025 - Fourth Incident Transmission issues recurred, with the same codes reappearing. Your team diagnosed a faulty engine and transmission wiring harness and also replaced the starter (which was damaged during the repair process). Repairs were completed under warranty, and I picked up the vehicle on October 14--after nearly a month without reliable transportation. A rental vehicle was only made available on the evening of October 8, despite multiple requests during the four-week service period. Customer Service and Repair Quality Concerns: During and after the most recent service, I experienced serious issues beyond the mechanical failure itself: Lack of Communication: Repeated requests for updates went largely unanswered, leaving me in the dark for extended periods. Delayed Rental Car Provision: A rental was only provided well into the fourth week of service, despite my multiple and timely requests. Vehicle Condition Upon Return: Upon picking up the vehicle, I noted and reported the following concerns: Fender liners improperly installed (now corrected) Power wire for aftermarket tow harness routed incorrectly (corrected personally) Damaged interior trim (pending replacement) Gouge/scuff marks on interior panels (pending assessment by a specialist) Missing exhaust clamp causing increased noise and interior odor (now resolved) Interior left dirty with visible grease and grime (cleaned personally) Additional issues since discovered: Loose upper trim on passenger side Loose/misaligned lower interior B-pillar trim Loose ground wires Worst experience of my life no respect at all for my vehicle and still no return email from the general Manager Ralph Perkins. Justin Watson failed to make sure my Jeep ground issue was correct when picking up the Jeep so when the tech came out he notice yet another thing broken and had to order new battery terminals. Rob the tech was embarrassed and has shown more concern than anyone. He actually took a moment to care how they left my vehicle. The loose ground cause the Jeep to cut off right in the bay on 10/23/2025.

Costello's Body and Paint Shop is a tucked away gem on Denny Lane in Winchester, Va! Jeff Sweeney,…read moreowner, and his son, Cody, completed a stellar repair job on a very challenging order! My car was damaged in several places after an accident, leaving me to question whether or not anyone could repair it to its original condition. Jeff and Cody DID IT!!!!! Perfect!!!! I met Jeff when I got an estimate after several friends recommended him. He was so kind and respectful, as well as personable, professional, and honest. His estimate was very fair and the time he needed for the repair within reason. He even helped me find a rental car agency that would pick me up at his shop and then allow me to leave the rental for pick up at Costello's when my car was ready. Talk about superior service!! YES,I highly recommend Costello's for any auto body service you need! I will only go to them should I need auto body service in the future!

Awesome place. AK is highly trustworthy and will provide you with a comprehensive review of your…read morevehicle-especially if you are a Jeep 4x4 off road - rock crawler - Jeep owner - type of vehicle. https://chaosfabshop.com/ I highly recommend them and give them a shot if you're looking for any kind of vehicle

Amazing staff and they do amazing fabrications! Robbie…read moreGolightly www.robbiesautobody.com

7/81 Autobody does professional work at reasonable prices. I can't tell there was ever a…read morescratch/dent.

They did a very good job on fixing some frontend damage on my car, particularly since the work had…read moreto be fit in around the holidays. They were very easy to get ahold of and were very responsive to arranging things like a rental car with my insurance company. I highly recommend them.

I took my 2017 black metallic Toyota Corolla in to have a fist sized dent looked at…read more Three other top rated body shops all quoted me between $560-900.00. Reading up on these places I noticed CARSTAR advertising that they had special tools / machines that may help me , without having to patch and paint . So I went over to their shop and they brought out the technician, who said : Oh yeah I think I can fix that. In addition to that , the quote was $410. I took it in, they had it a day and I picked it up looking perfect?Not only did they fix the problem, they washed the car, cleaned the inside and blackened my tires , plus everyone gets a jar of delicious apple butter.Think I'm done?Oh wait... I paid cash and no one had change for a $20. So the boss said just the $400 and skip the $10. What a great place and great people who work there. Well Done!!

Referred by insurance company and they did a great job. Didn't have to worry about anything, they…read moretook care of it all.

Me and my family have always used robbies autobody for over 20yrs. He is professional kind and…read morecourteous. I highly recommend robbies autobody to all my friends and family. Keep up the great work.

Just to preface... I did NOT receive services from this business…read more I reached out via the yelp quote thingy. I was told to call the shop to set up an appointment for an estimate. Well, I did. I told the woman that answered the phone that I was told to call about scheduling an appointment for that estimate but I live in Hagerstown and didn't really want to drive two hours round trip just for an estimate; I inquired if I could possibly send pictures and such, and she said quickly and firmly that they didn't work with any type of pictures. There was no double checking or anything like it was HER place of business and she was the owner. Ok. That's cool if that's your prerogative. So I responded to the person I was communicating with via yelp and let him know that drive wasn't on the bingo card. He told me to send pictures and such. However, front desk Karen had already left a nasty taste in my mouth and the whip lash I received from the two different communications should get me an insurance check. I gave them the second star because the internet person made an attempt at customer service.

Wonderful experience, quick turnaround time, excellent communication, friendly. Nobody likes having…read moreto have their car fixed but this process was so smooth.

My car was damaged in a hit and run incident. I stopped in without an appointment and was…read moreimmediately helped. Chad and his team are honest and helpful. Prices are fair and I'm so happy this business was able to accommodate me on such short notice. Thank you! Very professional and personable.

Would not recommend. I brought my car to JRs twice. The first time they completed the body work and…read moremisaligned the sensor which I had to have repaired at the dealer. The second time, while trying to align the sensor they damaged the electronics causing the radio and heads up display to completely short, as well as damage to the lift gate. The shop knew that there was damage to the electronics, asked me to sign the approval for payment from my insurance and then shuffled my car off to the dealer for them to analyze and try and fix the problem. To recap, they broke the electronics and then sent it off somewhere else, collected payment from my insurance and have barely bothered to follow up. I called and waited TWO weeks for a response from them, only to have them say they would be back in touch, which they have not done. My car has been sitting at Malloy for the last month because the dealer can't even figure out how they damaged the car and is unable to repair it. I am being forced into buying a new car because of the damages they caused and have since entirely shirked any responsibility for. Absolutely would not recommend bringing your car here. Their complete ineptitude has caused me to lose business and have to pay out of pocket for a rental. They have absolutely no integrity and are unable to communicate or own up to their own mistakes, never mind making it right with the customer. Unforgivable.

Terrible Customer Service!! No follow up calls or updates when told they will get back to you that…read moreday. Receptionist has a huge attitude. Wouldn't recommend taking any vehicle there.