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    Sterling Association Services

    2.2 (92 reviews)
    Closed • 8:30 am - 5:00 pm

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    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    27 days ago

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    Angela V.

    Thank you so much for your kind words. This will make her day!

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    2 days ago

    Kaylan was very helpful, and she responds very quickly! She was willing to help and make sure my questions were answered.

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    15 days ago

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    47 minutes ago

    Jenn Mellette is always so helpful! She has a positive attitude and always eager to help!

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    4 months ago

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    5 months ago

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    2 months ago

    This the worst hoa I've ever dealt with. Just got a letter about a simple landscaping border, that was never finished in the first place.

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    1 year ago

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    Angela V.

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    11 months ago

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    Angela V.

    Thank you so much for your kind words. This will make her day!

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    4 months ago

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    9 months ago

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    1 year ago

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    11 months ago

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    Angela V.

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    6 months ago

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    Angela V.

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    1 year ago

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    Angela V.

    Helpful 2
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    2 years ago

    Helpful 4
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    7 months ago

    great to do business with. easy to get a hold of. responds quickly. always ask for Karen Gutierrez

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    Angela V.

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    1 year ago

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    1 year ago

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    2 years ago

    Appreciate Azalea for the assistance with making my HOA payment. Great experience Sterling

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    3 years ago

    very quick response! Daniella answered all my questions, super friendly, and caring! thank you!!

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    Angela V.

    Thank you so much for your kind words. This will make their day!

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    2 years ago

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    4 years ago

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    3 years ago

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    Angela V.

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    3 years ago

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    5 years ago

    Helpful 10
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    5 years ago

    Helpful 9
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    2 years ago

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    2 years ago

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    2 years ago

    I always get best and quick help from Danielle C for all questions or requests. Her effective works give me big impressions.

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    Angela V.

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    3 years ago

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    Angela V.

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    4 years ago

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    3 years ago

    Danielle Carmical has been great to work with. She got our ACC's approved in a timely manner and answered all of our questions!

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    Angela V.

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

    Helpful 3
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    3 years ago

    Danielle Carmical was friendly and fast to respond to my request. She does a great job

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    Angela V.

    Thank you for taking the time to leave a review!

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    Page 1 of 3

    Ask the Community - Sterling Association Services

    Is there a payment drop box at 6842 North Sam Houston Parkway West, Houston TX 77064?

    Yes.

    Don’t See Your Question? Ask Away!

    Review Highlights - Sterling Association Services

    “We were looking for a Memorial Chase HOA ACC form to submit paint colors we are using on the application to the outside of our home.”

    Mentioned in 37 reviews

    Read more highlights

    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

    Rental Management Group

    Rental Management Group

    (33 reviews)

    Galleria/Uptown

    Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

    After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

    Adara Communities

    Adara Communities

    (13 reviews)

    I have worked for Adara for over a year and have had nothing but positive experiences! My direct…read morehigher ups are helpful and responsive and genuinely want me to exceed. Adara prefers to promote from within, which adds value to our "job" and makes it a career. Working for Adara has been a true blessing and I look forward to continuing my career with them!

    Slum lords! Your property is a disgusting dump of roaches and filth and your staff dont care, I…read morewatched maintenance walk by with a 100 year old beam to repair god knows what. Management refuses to make repairs or clean the damn unit before renting. You make me sick to my stomach. I will never ever rent a place from you horrible people again! What you put my family through I will just never forgive you. I dont have to give you any information and I DONT want to discuss. Your staff are trained to be so fake nice while ignoring ABSOLUTELY NECESSARY REPAIRS and hazardous issues with units! This is NOT a third world country and you shouldnt be allowed to treat people this way! I cant even describe the distress and anger you have caused me and my family. I have a LOT of images, work orders unfulfilled, and a move in paper to back up my statement and you better believe that once I dont have to fear abuse and retaliation I will be reporting this to the proper authorities! Believing abuse will follow an honest review is not unfounded. I have read all your reviews and experienced first hand over time the unprofessionalism from your staff when they just don't want to fix something, answer a question or god forbid you get a shamble of a unit and just ask for too many repairs. They ignore your calls completely. That's more than unprofessional that's an inhumane abuse of power. ** FUTURE TENANTS** Notice all the reviews are residents who have already moved out or are going to move out? That's because of FEAR! They already abuse the power the minute you're unhappy! How will they treat you when you write an honest review?! Reading all your reviews the way you treat other humans is disgraceful! This building is your property and you would think you'd want it in good condition so that it doesn't continue to fall apart and get infested over and over. According to reviews on your properties Staff continues to change frequently and yet the management style stays the same throughout your properties. FAKE REVIEWS on their properties! Theyre flat out having staff write it to boost their horrible rating score because their residents are so mistreated and instead of making it better, the staff are leaving reviews. Ive already read SO MANY STAFF REVIEWS on Google Maps and even here that say I love working with Adara properties THIS ISNT INDEED! Dont you people feel shame?( this part is speculation based on the fact that I have NEVER seen a business have reviews from their staff other than on indeed.) As for their *positive reviews* from tenants, to be clear THEIR STAFF LIVE HERE! So what a joke to those reviews. I would bet my pinky that's just staff. I have never left a review for an apartment complex in my whole life. Who does that? I seriously call bull on the positive reviews for the places they own that are clearly in shambles. "So and so is so great she always helps me out." Who's hanging in the leasing office shooting the breeze? Nobody with a life. You pay your rent and live your life and only call when something is wrong. And if the residents are saying they can't get help what? You want people to believe you're targeting only certain residents and some get the VIP? I know I've never mistreated your staff or deserve anything I've had to deal with so again BULL. And FYI if a resident does lose their temper or is obstinate that's not grounds for dismissal and doesn't allow you to ignore them! They are still a tenant regardless. You still have to answer them! Any human being would know this. Jesus, I know for sure my property has fake reviews because this place is a damn dump with spiders and hair stuck inside the paint. Tryna tell me people like it here?

    SimplyHome by Camillo - Poor construction

    SimplyHome by Camillo

    (142 reviews)

    Fairbanks/Northwest Crossing

    From simply homes on Monroe. they charge for cutting grass and pest $100. I only seen cutting grass…read morenever seen pest. You can't leave the trash bin on the side of the house when everyone else does all day. you can't leave the basketball court outside,you can't have a car parked outside where else to park when there cars all outside everywhere. I think the one that rent there restrictions not the people that own. There no insulation in these homes so you hear everyone and everything. 2nd floor is always hot people have ac units. heads up before you move here

    Would give 0 stars if I could. Horrible property management company. There is absolutely no…read moreaccountability, communication, or urgency when residents actually need help. We have had problem after problem with SimplyHome since moving in. Maintenance requests are poorly handled, vendors are not properly supervised, and you will spend more time chasing SimplyHome for answers than they spend actually resolving the issue. If you continue asking for answers, don't be surprised when they eventually stop responding to your emails and portal messages altogether. We have had concerns repeatedly ignored, unanswered, or brushed off. It genuinely feels like they simply do not care. Our AC went out during 100+ degree Oklahoma heat and an active heat advisory. We submitted an emergency maintenance request and called repeatedly, yet nobody from SimplyHome maintenance came that evening or even contacted us. We had to track down and repeatedly call their HVAC vendor ourselves to get someone out that night and ultimately had to leave our home and get a hotel because of the heat. The way that situation was handled raised serious concerns about their compliance with basic habitability and emergency maintenance obligations. I wonder had we not called the vendor ourselves if we would still be without AC nearly 2 weeks later.. Their mandatory lawn service is honestly one of the most ridiculous parts of renting here. You are required to pay for their landscaping company and cannot opt out, but SimplyHome takes virtually no accountability for the quality of their work. We were specifically told that the landscapers are only responsible for mowing, edging, and "blowing off the concrete sidewalks." So if their crew blows mulch out of your landscaping beds, disrupts the landscaping, or leaves areas looking like a mess because of THEIR work, apparently it becomes your responsibility to clean it up and fix it. And if you don't maintain it to SimplyHome's standards afterward, you can potentially receive a lease violation and be charged for it. How does that make any sense? We cannot choose the landscapers, cannot opt out, and are forced to pay for the service, but we can somehow be held responsible for cleaning up or correcting problems caused by their own contractor. We have also complained about the grass being cut excessively short during Oklahoma summer heat and raised concerns about their equipment making contact with our property. Instead of addressing the actual complaints or holding their vendor accountable, their response is basically to keep reminding us that lawn service is mandatory. Pest control is also mandatory, yet we experienced delays getting the property treated despite significant pest issues when we moved in. Again, you're required to pay for the service regardless of whether the service and communication are actually satisfactory. SimplyHome also doesn't recognize rodents as pests, regardless if rodent infestation is present due to MULTIPLE structural openings and defects. Even simple maintenance requests turn into an ordeal. Our side gate latch is loose and the gate repeatedly flies open throughout the day and night. After a week with no communication from the vendor, SimplyHome told us someone supposedly came to the property, took a picture of the fence, and determined that no repair was needed. Nobody contacted us, nobody knocked on the door, and nobody asked us to show them the problem. Taking a picture of a fence without even testing the gate or latch is apparently considered an inspection. There is a very clear pattern with this company: poor communication, no accountability, terrible vendor oversight, unanswered emails and portal messages, and residents having to repeatedly chase them to get basic issues addressed. SimplyHome seems very good at collecting rent and mandatory service fees. Getting them to actually communicate, follow through, or take responsibility when something goes wrong is a completely different story.

    Sterling Association Services - propertymgmt - Updated September 2026

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