We were looking for a Memorial Chase HOA ACC form to submit paint colors we are using on the application to the outside of our home. After contacting someone for information through the MCHOA website, and a jumble of responses, Norah McClure chimed in and informed me she would send the forms through email or DM. Norah has been very professional and courteous making sure we would receive the forms requested. Thank You Norah McClure. It has been a pleasure working with You! Thanks again, Carolyn & Byron Spampinato read more

Kaylan was very helpful, and she responds very quickly! She was willing to help and make sure my questions were answered.

My experience with Sterling ASI has been extremely frustrating and has raised serious concerns for me about consistency, responsiveness, transparency, and how homeowner complaints are handled. Sterling ASI has had no problem addressing relatively minor complaints involving my property, including issues such as grass height and garbage can placement. However, when I have repeatedly reported more serious concerns involving possible violations of community rules, ongoing nuisance issues, potential legal concerns, and conduct affecting my use and enjoyment of my property, I have often received dismissive responses or been told the matter is simply not within the Association's authority. What concerns me most is the apparent inconsistency. If management is willing to investigate and enforce relatively minor exterior-property issues, homeowners should reasonably expect more serious complaints involving potential violations, safety concerns, legal issues, or repeated conduct within the community to at least receive a meaningful and documented review under the governing documents. This experience also comes on top of other unresolved concerns I have raised involving billing and submetering issues, community maintenance, enforcement practices, responsiveness, and other matters that have required repeated follow-up and escalation. I have had to spend an extraordinary amount of time documenting concerns, sending correspondence, contacting outside agencies, and pursuing other formal avenues simply to obtain substantive responses. In my experience, homeowners should not have to repeatedly escalate issues just to receive a clear explanation of what the Association will or will not investigate, what provisions of the governing documents were reviewed, and why enforcement is applied in some situations but declined in others. I have maintained extensive documentation of my communications and complaints. Based on my experience, Sterling ASI needs substantially greater consistency, accountability, transparency, and responsiveness in how homeowner concerns are evaluated and addressed. read more

Sterling Association Services - Response I received after trying to explain. - Property Management Near Me - Houston, Texas

Jenn Mellette is always so helpful! She has a positive attitude and always eager to help!

If I could leave 0 stars I would! Sterling Association Services currently manages our newly developed community. They have been consistently rude, dismissive, and even vindictive in their HOA management when concerns about their maintenance of common spaces have been raised. If you are looking into a community managed by them, I strongly encourage you to look elsewhere. read more

Horrible property management from the top down. Their management including, Leigh Pollard, are not customer focused and would rather fight about their mistakes than help property owners navigate to resolution. Payment on our account was made to their third party collection agency North Law who then failed to remit the payment to Sterling for over a year. This financial oversight dereliction of their contracted agents is disturbing to say the least. I am not confident that Sterling manages association finances and other matters appropriately and definitely do not recommend their company or leadership for your community. read more

This the worst hoa I've ever dealt with. Just got a letter about a simple landscaping border, that was never finished in the first place.

Sterling offices are always very responsive and on top of things. Becky Salinas replies instantly whenever I've had occasion to reach out and resolves any issues promptly. Becky is also very pleasant. I've been very pleased with the service. read more

Karen greeted me so kindly when I came to the desk. She was attentive and professional. My questions were answered promptly and I was able to get everything I needed in reference to the clubhouse amenities. Michele Durham read more

Sterling ASI has been great to work with. particularly Matt Banks. He has answered all of my questions and directed me in the right direction. This is my first experience with an HOA and, so far, it has been pleasant. read more

Worst HOA company ever! I called them several times and sent them an email 11 days ago about three issues at Arabella at Praire but this last time I called them today, they are absolutely disgusting and their licensee to operate in Houston should be taken away from them. These are the worst people when it comes to HOA services. read more

I already paid HOA fee $198 by my check at Sterling Association office. Until I saw the final note from lawyer about I have to pay over $1,2k because my check didn't not sign and they sent back to my home. I already explained that I did not receive my check back, and come to see lawyer to help. But they didn't help. My mother is home owned, she is 66 years old and no English. They tried to get more money from the lady senior and did not want help any things. If someone know where help my mother to complain or sue about the fine and extra fees too, please help us.. read more

Sterling Association Services - Why only $198 we didn't pay, we waited for $1,4k?? They want money from the seniors with No English and handicap - Property Management Near Me - Houston, Texas

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DeAnthony Anderson was very interested in solving the issue I had on my HOA account after months of calling and pleading with more than 10 SAS customer service representatives and account managers before I spoke directly to him. Thank you, DeAnthony read more

We are getting our home roof replaced and submitted a request of approval from our HOA. Madison Nixon helped us get our approval quickly by efficiently moving it through the system. Excellent! read more

Since the day I moved into this new build community (about a year ago), the dog park has had a 2-foot hole in the fence at the end that my dog figured out and escaped from. This has yet to be fixed but they have had plenty of time to tell me my grass is a little too long or that my yard has weeds in it. But we don't get to talk about the weeds all over the walking path... Does not help the only meeting they have had the whole time I have been here was on like a Tuesday at 2 in the afternoon... I'm sorry if I work to pay an HOA fee that apparently just goes to pay salaries of the people who pull a ruler out to make sure my grass has not passed the 3 inch mark.... Not that you get to pick your HOA community really but if you are moving and these people are in charge of your HOA id run. I recall when I was new to the community I was told they would cut the grass but I sure enough got a letter in the mail (Yes they use ONLY snail mail...) telling me I needed to cut my grass. I tried to reach out and tell them I was told the HOA did that, but that was near impossible I tried calling to no answer, emailed several time to no response. Getting the contact info in the first place was beyond difficult. Maybe they check here since I got an email asking for a 5 star review for a chance to win a gift card.... they must need the stars if they are willing to pay people, but sorry your petty little $25 does not save the abhorrent quality of service. I am not going to just complain I am happy to provide ideas that might help you improve your reviews. First I would start with getting out of the 19th century and start with email and maybe just maybe even an app. Secondly chill on the grass I understand sending notice to houses that are jungles but if I just have not had the time to mow for a weekend or two it can wait. Thirdly if you are going to send out notice of violations on an inch too long of grass or weeds. Maybe have the weed guys come out BEFORE you complain to the residents who pay your bills. Lastly hold the meetings at a time that everyone isn't at work... I know it doesn't sound fun to stay late or work a little on the weekend but that is just the unfortunate part of working in HOA... you got to work with your customers. I really hope you take these reviews to heart and can improve your game. read more

Sterling Association Services, Inc. has turned our once peaceful community into a predatory cash grab. The decision to partner with the new company and its owner, Jose A Villegas, in 2003 was a catastrophic mistake, and the lack of transparency surrounding this relationship is deeply concerning. For an annual HOA fee of $375, residents receive absolutely zero tangible benefits. No amenities, no maintenance, no communication - nothing. Our dues are simply funneled directly into $terling's coffers. The fact that Sterling Association Services, Inc. reported $5,000,000 in revenue in 2023 raises serious questions about their "not-for-profit" status. It's clear that our community's funds are being used to sustain their bloated operation, not to enhance our neighborhood. This company's business model relies on harassing homeowners with a barrage of petty code violations. These $25 letters, often issued multiple times per month, are nothing more than thinly veiled revenue generators. Demands to repaint, mow, fix fences, and even park a certain way are issued with alarming frequency (many times initiated by one neighbor retaliating anonymously against another), and non-compliance is met with the threat of liens and home foreclosure. The most egregious aspect of this operation is their complete disregard for homeowner concerns. Attempts to communicate with the board are met with silence. Written requests are ignored, and meetings are attended by low-level staff who possess no authority. They operate behind a wall of impenetrable bureaucracy, leaving homeowners completely powerless. I personally submitted ten written requests for a meeting with the Board of Directors in 2023 and received absolutely no response. This blatant disregard for homeowner input is unacceptable and frankly, terrifying. Their ability to initiate foreclosure without ever engaging in meaningful dialogue is a gross abuse of power. They can and will do it in the blink of an eye. After 20 years of living in this community, I have reached my breaking point. The lack of accountability and blatant exploitation by Sterling Association Services, Inc. is intolerable. I am now forced to seek legal counsel to investigate their practices and demand transparency. I urge all homeowners to be vigilant and question the actions of predatory organizations like $terling. Do not allow them to steal your peace of mind and your hard-earned money. They are not a service to your community; they are an extortion service. They are awful people. read more

great to do business with. easy to get a hold of. responds quickly. always ask for Karen Gutierrez

mailed in an ACC form there at name and address was on the form and they told me by email that they had received the form but it doesn't get sent to them. I asked them to send the form back to me and I have not had a reply in three weeks. I've sent three emails. These people are inept and pathetic. read more

poor customer service, careless attitude and no support on the issues address. at least sent a courtesy email saying you read the 5 emails send in one week !!!! read more

Appreciate Azalea for the assistance with making my HOA payment. Great experience Sterling

very quick response! Daniella answered all my questions, super friendly, and caring! thank you!!

The fountain was finally repaired. Took five weeks. Delay delay seems to be their normal process. Put on hold for long periods, left messages which I've never received a return call. Had to email a community manager in order to get anything done. Took better part of the week to get a response from him. Dayan Reyan did get the job done. I have to commend him a job well done. The fountain is up and running praise the Lord. read more

Terrible HOA service and community. Will not ever buy again from plans including sterling. They are hungry for money and does not develop on the community. Stay away. read more

We reserved the Amira Resort Flex Room for my daughter's baby shower the weekend of November 18th and it was such a great experience! Nash was extremely helpful and ensured everything was prepared and ready for the rental. My friends and family were amazed with the resort. Thank you Nash for ensuring a successful event experience! I will definitely be renting again in the near future. read more

This company is the worst! I've had to call many times in order to try and obtain pool tags for the community pool. It's been 2 weeks since I was told they were mailed and I still haven't received them. If it wasn't for me calling and hounding them, I would get no response. Have to go by their office in order to pick them up since they obviously don't know how to use the US postal system. read more

This firm is beyond terrible to interact with. Leigh Pollard and Rikki Block are completely inept and it is shocking how the firm doesn't seem able to comply with basic state laws or customer responsiveness. They have been found non-compliant with Public Utility Commission rules on multiple occasions. This firm is undergoing dispute resolution through the better business bureau. Please add your complaints and concerns at the following link to assure their consumer performance record accurately reflects how terrible this firm clearly is: https://www.bbb.org/us/tx/houston/profile/property-management/sterling-association-services-0915-22006078 - sroll down and click the "file a complaint" button. read more

Garbage company. Makes promises they refuse to keep. Will not make repairs with OUR HOA money to the community areas and continue to give excuses about promised projects. Didn't even bother cleaning the pool until AFTER it was opened. Paid premium $$ for pool cards from HID, but then bought a trash knock-off reader that gives everyone problems because it doesn't program properly with the cards! And Melissa is a name I can't post or my review will be rejected. Don't bother with her. She's a waste of perfectly good oxygen. read more

i had to have information to pass on to my contractor regarding what is needed by Sterling HOA. DeAnthony Anderson responded with lightning speed within the hour and I was able to get the information I needed to start my application right away. It's good to know they are there to help us get our homes back in order after the hurricane. Much appreciated. read more

I just had the secretary/ receptionist cut me off the entire time I was talking and hung up the phone in my face!! This place has no respect, knowledge or dignity and integrity! Just close down at this point! If a receptionist is comfortable with this type of attitude without any consequences, sets the tone for the entire company!! read more

I always get best and quick help from Danielle C for all questions or requests. Her effective works give me big impressions.

I have only had the pleasure of working with Danielle Carmical for a short while, but she is always pleasant, immediately responsive, and extremely helpful. Thank you, Danielle, for all your patience, understanding, and help. It's a pleasure to be able to work with you and Morgan's Landing!! read more

I only recommend them because of America. She's the only one I can trust and she's been the most responsive and helpful since we moved to our new community. No one likes HOA because they can be the bearer of bad news and sticklers for the smallest things but it helps when there are individuals that make it a little easier. Thank you, America for being you! read more

Danielle Carmical has been great to work with. She got our ACC's approved in a timely manner and answered all of our questions!

Other than America being a responsive person who works at Amira Sterling HOA should be fired. They are the worst. If I knew HOA's were this bad I would have bought just a house. They nit pick everything. Just because I put a slight stain mixed with clear on my gates they fined me threaten me with lawyers! While 90% of the fences have never been clear coated or even power washed. Let's not talk about the f'ng weeds in in the mulch or on the lawns. I keep my property perfect but I get fined. They love to harass you. They just drive around and make there little notes. I would love to see what the board members homes look like. They need to get off their asses and actually come here. read more

worst experience I've ever had with a management office. Look forward that my HOA changes management service. All they know is to bill you and bother about the trash can. They do NOTHING of meaning. there's no value in their service. i bought my house 2 years ago and still haven't received my key to the pool, among other things they're terrible at. Danielle, here's my review. Look forward to getting my $25 gift card read more

TLDR: Stay away from this property management company if you value your association's assets in any way, whether's it's your property value or your bank accounts. If you would like to know more or to litigate together in a class action law suit against this company, please contact berkleycourtneighbor@gmail.com. If you're already tied into a contract with this company, see if you can introduce any clawbacks into the contract such as penalties/reduced fees for: 1. Legal requests by home owners that go unaddressed (such as for financial records), which increase the association's risk for law suits 2. Performance issues by assigned personnel (we had 3-5 people assigned to us and all of them do nothing) 3. Turnover - we're on the 3rd "property manager" in less than a year and all follow the same playbook of claiming no transition from the last person in the job, so they can't be held responsible for anything done/said/collected before they came in the role 4. Not providing any financials, much less audited financials, and blaming it on the previous management company (although the previous management company produced financials every month and posted it publicly) 5. Lack of basically fulfilling duties such as performing property inspections, paying vendors in a timely manner, cashing checks in a routine manner, etc. 6. Sending out incorrect meeting dates/times (as reprints are confusing and reduce engagement), referencing other association's names, bylaws, in violation notices (as resending certified letters are expensive!), or not sending any letter at all. 7. Providing terrible advice that is in direct conflict with state laws (such as not holding special meetings, disregarding declaration and proxies, etc.) to reduce the work their personnel has to do, amongst other selfish interests If you can get paid for every time Sterling bungles something completely routine, or doesn't do something, it'll be the best investment you ever made, because they cannot seem to do a single thing that a professional property management company should be able to do in a timely and competent manner. This has exposed our association to increased lawsuits, insurance premiums, etc. You can hire a high schooler to do what Sterling does - which is basically what they do. Although, some of their personnel will make you think they believe they are Ph.Ds, as there is so much rude, condescending behavior evidenced any time they can bother to show up for a meeting. All in all - move on and find a better management company. I hear Creative Management is good... read more

I thankful for the quick responses and effective communication from Yesenia I appreciate always being kept informed about what information is still needed or if my part is completed!! Thank you Yesenia your timely responses are appreciated. read more

I had questions about our community pool and was emailed forms needed to complete for such access as well as asked if there was any other questions or concerns I had read more

I don't think they even deserve a star. The few Every I had with the association ends with disappointments. Its been weeks since we started getting a gate remote and paid the money. But no one can imagine how disappointing they operate. Ted K read more

Danielle Carmical was friendly and fast to respond to my request. She does a great job