Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

I love the professional and friendly service that every associate offers there…read more They are knowledgeable and for a smaller-sized store, seem to carry everything.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

Reliable rental services. We rented last minute. They have great equipment at a reasonable rate…read more Also communicating was so easy.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Friendly staff, nice selection packed in. Exactly what you want in a local hardware store!…read more Ignore people who are complaining this isn't a Home Depot, they don't know the value and benefit of a good local store. Plus, you really wouldn't want to live down the street from a Home Depot.

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

A highly professional team who works with efficiency top of mind. The men were lovely to work with…read morefrom the initial calls with customer service to the very end with the installers. You can tell the staff take pride in their roles and end product. They cleaned up before leaving and were adamant I was happy with the finished product - and I was. I would absolutely recommend this team to friends, family, and strangers looking for a solid installation they are 100% satisfied with. Javier, Jordan and the other man whose name started with a K that I can't recall - all fantastic!

I have had all my pictures hung by Eureka. I am always impressed with the installers. They are…read morepolite, courteous and always offer helpful advice and always clean up after themselves. If you want a slight adjustment they will do it without complaint. I recommend Eureka without reservation.

We love our new front door. Sandi was great and Serge the installer was professional and friendly.read more

I got my baseboards and door casings here. Price was great. Lowest price I was able to find…read moreanywhere. Decent selection of trim as well. Only reason I'm not giving 5 stars is that the girls at the front kept messing up my order so I would get to the back and be given the wrong product. Had to go back and forth a few times and the price had to get adjusted a few times as well.