In the pre-lockdown period, Taps is by appointment only and it is a very good experience. We had an…read moreassociate walk us through the process of figuring out the style of fixtures that we needed for our home from sink faucets to shower kit systems. They were very knowledgeable and are very helpful about all the different features and specs of faucets, tubs, shower kits, and all things related to plumbing hardware. You would not think about all these details until you have to buy the right faucet such as the length of the spout, the angle of the water spray, the value type that controls the faucet, the finish of the hardware, etc. You could literally browse for hours here with the amount of hardware that is packed in each aisle. They were able to walk us through all of this during our appointment and we left more informed. At the end, they sent us a quote based on our preliminary choices of plumbing hardware in a timely manner. I thought the experience here was very positive and can recommend people check them out.

(Editing to add: I slept in for the delivery, oh no! Realized when I thought to check the cameras a…read morefew minutes after the door bell in case it wasn't Amazon. Sweet driver actually stayed in my driveway a few minutes, just in case! So I got my toilet on time. Now I am kicking myself wondering if if would have been okay to tip him. I probably should have. Wake up!!!) I have had good experience with Taps. I prefer to look around the showroom first and then check in with reception to be assigned a sales rep. They have a good selection of quality products. I swoon at the tubs every time and dream of a master bathroom Reno. In the meantime, over the years I have replaced our builder grade stuff with Taps toilets (Mirabelle, Kohler, Toto), pedestal sink and faucet. No charge for home delivery, but a $10 surcharge because we are just out of Toronto. Very fair. If you have a relationship with any designers, then chances are that they have a good discount here.

Friendly, helpful, cheerful service. They give good advice and are consistently patient.read more

Always helpful, plus I have found useful items in every dept. Nuts and bolts to go with everything,…read moreplumbing items to put my bike carrier on with, plus a good coffee grinder, shelf, step-stool and great deal on paint, pest control and excellent advice. I really enjoy going there. Been a customer for over 10 years.

Imelda found our business on Homestars, and contracted us to spray finish her customers kitchen…read morecabinets. While we did so according to her recommendations, which were perfect for that kitchen, she advised her client of several other very tasteful and affordable changes they might make to other locations in their home. I work with many contractors in the home refinishing business, but Imelda's classy and practical style puts her squarely at the head of the line. Greg Gamble EcoRefinishers Toronto Kitchen Cabinets

We hired Imelda this past spring to help sell our rental condo in downtown Toronto. Our tenant was…read morekind enough to allow us to stage for 1 week while she was out of town, which we appreciated but gave us a very tight window to work with. Creating a great first impression was a must and Imelda really delivered! Imelda has a great eye and made the place absolutely beautiful and spacious! She also accommodated our extremely tight time frames and was a pleasure to work with. I'm sure Imelda's beautiful staging was a big factor in helping us sell in a week at a great price!

My 18-year-old Whirlpool oven stopped working last week--the bake element gave out. I searched…read moreeverywhere: Home Depot, Canadian Tire, Rona... even tried a few universal parts, but nothing fit my old oven. Then a helpful staff member at Home Depot suggested I check out Reliable Parts. I'm so glad I did! I found the exact discontinued bake element I needed on their website--at a better price than similar parts at the other stores. It arrived in just two days and took me only five minutes to install. The oven's working perfectly again. Huge thanks to Reliable Parts!

Good location in a plaza with plenty of parking. We needed a couple parts to fix a oven hood. The…read morestaff was very helpful and professional and actually had the parts we needed in stock. We called ahead to see if they had the part we needed. Fair prices and good quality and a good return policy. They carry all national brands here. I would suggest calling ahead to see if what you need is in stock.

Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

very hot and cold customer support. am i bi-polar or are they? and it's always been like this for…read moreover a decade. it just isn't comfortable shopping there.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

in December the movers came and did our move, after the move we found that they had broken our tv…read morewhich was not surprising considering how rough they were with our stuff. We got in contact with them and they offered to buy us a new one and we went over pricing. they then ignored us for weeks until eventually telling us the owner was out of town and to message them the following week, we waiting the week and they have now been ignoring us for over a month. extremely unprofessional considering they advertise that they are insured for situations like this which was clearly not true.

I moved in December of 2011, and found A & D MOVERS to be absolutely a DREAM TEAM. I couldn't have…read moreasked for a kinder, and more supportive group of guys to move me. They went above and beyond at all turns, and helped constantly, because I hadn't finished packing, because in my small place, there was no more space to put boxes. They packed, they made suggestions, they were cheerful, especially Jason, the manager of that job. Shane is the one who did the quote, and he was great to work with over the phone. I can't imagine a better experience. I honestly don't think that this one negative review, posted above this one, is true. I got A & D's number from my good friend Trish, who'd used them recently, and raved about their great job and attitude. I HIGHLY HIGHLY recommend them, so much so, that IN MY FUTURE MOVES: We agreed that we will likely: let them pack and move, because they were so darned reasonable, and fast and efficient and nice too. It really wasn't worth it trying to do any of it ourselves, no kidding. Next time, I move my animals and an overnight bag. I LOVED this experience and can't imagine having a better experience with moving. 10 out of 10 !!! p.s. I hear they move almost anyone, anywhere, regardless of distance in Ontario.