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    Stephen J. Matarazzo, D.M.D

    4.3 (19 reviews)
    Closed • 8:00 am - 5:00 pm

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    9 months ago

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    8 years ago

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    16 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    Ask the Community - Stephen J. Matarazzo, D.M.D

    Review Highlights - Stephen J. Matarazzo, D.M.D

    “! I feel so thankful and grateful and blessed​,​ and I cannot thank ​Doctor Steve and his staff enough.”

    Mentioned in 5 reviews

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    South Shore Smiles - We want you to see what we're seeing with digital x-rays on the big screen.

    South Shore Smiles

    4.6(27 reviews)
    1.2 mi

    Always care for the patient! Willing to accommodate the patient as well! Dr. Cheng is great ,…read moresupported by a very professional staff!!! I highly recommend them!!!

    Please don't be fooled by the number of 5 star reviews like I was…read more I was really excited to contact this office after seeing the Invisalign promotion and reading so many positive reviews, but unfortunately my experience did not match the expectations. When I first called, I was offered a virtual consultation the following day, which I completed thinking I would be able to schedule an in-office visit shortly after. However, I was told the next available appointment was about a month away. Although that was frustrating, I still scheduled it. Later, my sister received a follow-up text from the office about confirming an appointment. She also had reached out to inquire about Invisalign. But By that time they finally replied to her, she had already decided to move forward with another dental office, so she asked if I could take that available slot instead. The office replied saying that would be fine. However, when I was about five minutes away from the office, the receptionist, Hannah, called and said there had been some confusion and that I should keep my original appointment. That was extremely frustrating because I had already rearranged my schedule and was on my way. It didn't make sense that I was told I could come in if I ultimately couldn't be seen to conduct the appointment in its entirety. When I eventually had my appointment, the doctor and the back-of-house staff were very kind and professional. The visit itself was going well, and I told the doctor I wanted to move forward with Invisalign. I was then told it would take about four weeks for the trays to come in. I've had Invisalign before and know it often takes closer to two weeks, but I was still willing to proceed. The biggest issue came when discussing payment. I was given four payment options, and I asked if I could use my dental insurance and pay the remaining balance with my CareCredit card. I was told that wasn't possible. They mentioned they asked the doctor and apologized, but the answer remained no. I've never experienced a dental office being so restrictive about how a patient chooses to pay. It also makes the promotion offered very misleading considering that's not what's advertised. Overall, while the doctor and clinical staff were pleasant, the confusing scheduling, poor communication, and inflexible payment policies made the entire experience frustrating and ultimately felt like a waste of time. Unfortunately, I wouldn't recommend this office.

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    South Shore Smiles - A look inside our treatment rooms.

    A look inside our treatment rooms.

    South Shore Smiles - Dr. Alice Cheng, DDS, FAGD

    Dr. Alice Cheng, DDS, FAGD

    South Shore Smiles

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    South Shore Endodontics Braintree PC

    South Shore Endodontics Braintree PC

    3.7(3 reviews)
    1.5 mi

    First off, I have to say they did not do a bad job. I got a root canal and it was painless…read more The day of the procedure, I was told I would have to pay $290. Several weeks later, I was sent a bill for an additional $250. Hmmm. I called to see why I was being billed twice and the secretary said the first bill was just an estimate, which she claims to have explained to me. That never happened. If I knew the real price, I would have had them pull the tooth. I tried to explain why this was unfair and I should not be responsible, but the woman got angry and yelled at me. I told my mother about this and she said she had the EXACT same problem with them. As far as I'm concerned, THIS IS EXTORTION!

    Dr. Starling has been excellent to my 14-year-old son who had to have a root canal. I was already…read moreimpressed from the start when my son's dentist emergently referred me to him. In an abundance of precaution, I sought a second referral from my own dentist and got the exact same recommendation. My son is young for such a procedure but Dr. Starling was really great about letting him know what to expect and ensuring he was comfortable throughout. Paula runs the office smoothly and efficiently and is an absolute pleasure to deal with. I am embarrassed to report I was late for our appointment due to a gps mishap and they were super understanding about it. Again, I was impressed by their handling of the situation. It was what it was - but it was kind of them to not make us feel any worse than we already did - and professional of them to notify the next patient that they would be running a few minutes behind. I would highly recommend Dr. Starling & staff based upon the experiences I have had with them. Although I hope to not be in the market for Endodontics anytime soon, I now know exactly where to go if I have the need.

    Hingham Endodontics - 210 Whiting Street, Suite 2 Hingham, MA 02043

    Hingham Endodontics

    3.9(22 reviews)
    6.8 mi

    From start to finish, this group took such good care of me…read more It's a scary thing to have someone cut into your gums and fold them back to clean out an infection, while you're awake. I said as much to the Dr. right before the surgery when he asked me how I was doing, I'm scared." His answer, "Well, we're not." That confidence was well-founded. He did a masterful job ... and was able to show me with astounding photos of the entire process. Front office were also the nicest group. I was constantly put at ease. They called me a couple times afterward to check in. I stopped in once without an appointment because I had a question. They took me right in. Highly recommend them.

    I had to have an emergency root canal, and my dentist sent a referral to Hingham Endodontics,…read moreconveniently located next door. I was thankful they were able to get me in the very next day. Unfortunately, the billing and overall experience left me extremely disappointed. At the front desk, I was told that Hingham Endodontics accepts Delta Dental but that they are considered "out of network." I was also told that I had approximately $2,000 remaining in coverage for the year and that the root canal would essentially use all of it. I was then told I would need to pay $1,865.00 upfront and would receive a reimbursement check from Delta Dental within approximately two weeks. When I received the check, it was only for $849.44. I called the office and spoke with Jennifer to ask why the reimbursement was so much less than what I had been led to expect. At first, I was told the check was probably only for the consultation. She then explained that because the office is "out of network," Delta Dental would only pay up to 80%, but that the office is not told how much the insurance company will actually cover. This was extremely frustrating because none of that was explained to me before I paid $1,865.00 upfront. I specifically questioned how the office could tell me that I had $2,000 remaining in coverage and that I would receive a reimbursement in approximately two weeks, while apparently not knowing how much Delta Dental would actually pay. When I explained that this was never communicated to me, Jennifer apologized and said, "I am sorry that it was not explained further to you." I understand that the office does not control Delta Dental's reimbursement decisions. However, I do believe the patient should be clearly informed when the office cannot determine what the insurance company will actually reimburse--especially when the patient is being asked to pay nearly $2,000 upfront. Had I known there was a possibility that I would only receive $849.44 back, I would have approached the financial decision very differently. Unfortunately, my concerns were not limited to billing. I also did not have a particularly positive experience with the doctor. Before the procedure, I specifically requested dental anesthetic without epinephrine, as I have had all of my dental work done without it due to how long I personally experience the effects of epinephrine. Initially, my request was dismissed, and I was told that I would feel the procedure without it. I explained that I have routinely had dental work performed without epinephrine and was comfortable proceeding that way. Eventually, my wishes were respected and the procedure was completed without epinephrine. I am grateful that they were able to accommodate my emergency root canal appointment so quickly. However, between the lack of clarity surrounding the out-of-network insurance coverage, the unexpected reimbursement of only $849.44 after paying $1,865.00 upfront, and my experience having to advocate for a specific request regarding anesthesia, I left feeling that the overall experience could have been handled much better. My biggest advice to anyone considering this office: if you have Delta Dental or any other insurance and they are considered out of network, do not rely on the office's estimate of what you will receive back. Contact your insurance company directly and get a clear explanation of your expected reimbursement and out-of-pocket cost before paying upfront.

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    Hingham Endodontics

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    Stephen J. Matarazzo, D.M.D - cosmeticdentists - Updated October 2026

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