I had an appointment with one of the new partners, Dr. Yilin Shi, today. She was very thorough in…read moreher exam and in diagnosing my problem. I have been a patient at this practice for almost two years. Nelda at the front desk is very efficient and always helpful.

Dr. Marinello suggested that I do a root canal on an upper tooth in the front to deal with a small…read morecavity at the top of the tooth. I asked her if there was an alternative to a root canal. She said there wasn't. The root canal went ahead and it was a failure-- after several hours in the chair. When I got home, I saw that the tooth was shortened and at about a 30 degree angle at the bottom. I paid for this work, as requested by Dr. Marinello's office assistant. I tried to contact the doctor about 6 times over several months about reimbursing me. I never heard from her. I paid another dentist about the same amount to correct her work. Very low rating for incompetence, no communication. not taking responsibility for failed work and the money I paid. Extremely disappointing to me since I know she teaches at Tufts Dental and should model competence and ethical behavior for her students.

A good experience which made my day ! A shout out to Marina the hygienist for a great cleaning . I…read morealso was examined by Dr. Sandy Perez who is also confirmed I was all set until my next cleaning in April at Longwood Dental in Brookline .

For my first appointment, I was given a hygienist that was going to dental school to become a…read moredentist. Also, I asked for my dental records to be transferred to another office and they emailed them without any password protection - a HIPPA violation! My wife requested a certain dentist at her visit and at the day of the visit, he was not scheduled to be in the office that day.

I have been exploring dental offices in the area since 2024 and have been disappointed by most of…read morethem(check my dental review history). Beacon Family Dental is the only one so far that truly cares about their patients, whereas many other offices only focus on making more profit. Everything here is extremely transparent and professional, from the front desk to the dentist and hygienist. I would highly recommend anyone looking for a dentist to give them a try. First of all, I wasn't sure whether my insurance would cover the dental expenses, the front desk staff carefully reviewed my insurance and explained the coverage breakdown step by step. I've visited four dental offices in the past year, and no one else has ever done this, all of the other front desk I spoke to brushed off these questions and only tried to persuade me into buying more of their services. Second, my hygienist, Samantha, genuinely cares about her patients. She did my cleaning in a super gentle way, and she kept asking me to let her know immediately if I felt any discomfort during the process. Last but not least, Dr. Liu examined my teeth, noticed some bleeding, and suggested a partial deep cleaning only if necessary. This was by far the fairest advice I've received. At other offices, the first recommendation was always a full deep cleaning. Overall, my experience at Beacon Family Dental has been outstanding! Their transparency, professionalism, and genuine concern for patient comfort truly set them apart from other dental offices I've visited. I finally feel confident that my dental health is in trustworthy hands, and I will absolutely continue coming here and recommending them to friends and family.

Be careful of billing fraud!…read more I visited Beacon Family Dental a month ago for re-cement of my implant. Because they were not sure whether insurance would cover re-cement, they charged me $236 onsite for the full price of re-cement and promised would refund me if the insurance does cover it. A week later I received statement from my insurance showing they did cover most of the re-cement. I waited for another month for the refund but didn't receive any, so I reached out to the dental office. I am attaching their response below. The last message sounded very unprofessional and rude to me. To justify no-refund, they then resubmitted an additional claim for implant maintenance and charged $315. However, they never mentioned this service to me before, not to mention "told you insurance won't cover it". They charged me upfront $236 which was the exact full amount they submitted for re-cement but nothing else. I never requested for or was aware of the "implant maintenance service". It sounded like a makeup thing they came up later to deny the refund. Very disappointed at the staff's dishonesty.

Very professional yet friendly. Dr Gorham was great- answered all questions and was very pleasant…read morethe entire time

From the moment that I first walked in I was treated like Family, and for that I will always be…read moregrateful. During my procedure I was treated very well, I was always asked how was I doing, They genuinely seemed to care. My procedure went off without a hitch, and I want to Thank them from the bottom of my heart.

I tried a total of three times to discuss becoming a patient here…read more It was clear that they did not want to take my insurance (from my employer, not a government insurance), so they kept telling me they'd call me back "once they spoke with someone else who knows more". They never called me back. Multiple times. Sorry for trying to become a patient at your dental practice, how foolish of me! Strange. Very strange.

Great service! They are very professional and kind. The dentist and the assistant are great and…read morethey made me feel a lot less anxiety than my usual dentist experience.

UPDATE: I now require a root canal in the same area I raised concerns about at this office…read more I originally came in due to pain and sensitivity and was told by Dr. Rohani that my fillings should be replaced because they were old. When I returned, a different provider stated he did not agree with that recommendation, declined to perform the procedure, and advised staff not to schedule it under him. This left me with completely conflicting information within the same office, and no clear explanation. My concerns were dismissed, and no treatment was done. Since then, I have been evaluated at another dental office and diagnosed with a condition requiring a root canal in that exact area. What is most concerning is not just the differing opinions, but the lack of communication, consistency, and accountability. Instead of addressing this, the office has publicly responded in a way that misrepresents my experience. I have a record of my visit and interactions. I would not recommend this office based on my experience.

Dr. Navid and his team is the best! Very happy with the service they provided. The place is clean…read moreand the staff is very friendly.

Had a great first visit, but after that things went downhill due to repeated administrative errors…read more I have dental anxiety (flagged in my chart), so unexpected changes and confusion are especially stressful. I scheduled fillings specifically around insurance coverage, but when I arrived I was booked for a completely different procedure that my dentist had never explained to me. I then received appointment reminders for visits I never scheduled, and when I called they admitted it was a mistake. I was also told I owed a balance that I had already paid in full (my insurance reimburses me after the fact), and the office could not clearly explain why the charge appeared or why they told me I had already paid. I was then told that they forgot to submit my claim to my insurance. My hygienists were great, but I don't recommend this office if you have anxiety or don't have time to constantly correct scheduling/billing issues yourself.

Always a stress free environment from walking in to getting into the chair to leaving. Everyone's…read moreso friendly and Dr. extremely informative and take the time to explain and go over all. Beyond worth my trip out of state to come back and get treated with Brookline Progressive Dental Team.

Dr. Mani was professional and a master of his craft. He explained clearly up front and during the…read moreprocedure. It was my first root canal, and while uncomfortable was not nearly as bad as I had expected. I had a difficult fused root under a molar, and the final x-ray showed really nice filling in of the 3 roots. I hope I do not need another one, but if i do i would go to Dr. Mani.

Despite my general fear of dentists and specific hatred of root canals, I was surprised at how easy…read moreand painless the whole procedure was. Dr. Mani was gentle and kind.