So far, so good! My engine light came on yesterday and that was accompanied by intense shaking and rattling in the car. I had to have my car towed home, pretty scary and not fun at all. I found this place literally early this morning, called, they told me to come in. Got there, William was great, and I forgot the mechanic. But he was nice as well. William later called with an update, it was the engine coil, he gave me a pretty reasonable quote around $200-ish bucks. My repair was done within the hour AND came under the price he quoted. As long as they continue to give fair and kind service, they will have a consistent customer in me! So wonderful, especially with some recent looming travel coming up, and great not to feel like they'd try to take advantage of me because I'm a woman. I was taken care of quickly, respectfully, and my car is running great. read more

After having an accident, actually for the first time, I started looking for the the right Auto Body Shop, if was then that a friend highly recommended to me Stepan's Automotive in Hollywood. The professionalism, the honesty and the good quality of work that they offered me was admirable, they have integrity, they care! William and his team are dedicated, on top of every single detail. I recommend this shop to everyone! read more

Stepan's Automotive - Auto Repair Near Me - Los Angeles, California

Stepan's is my go to auto shop. They have helped me out so many times and I will keep coming back! William is so helpful and informative , some of the best customer service I've had! The prices are affordable all around and oil changes are great here too! Thanks for everything guys You got a loyal customer for life!! read more

Love these guys... always a good and trust worthy presentation and service. Hooked me up with all the little extra things my car needed... I dig the staff. read more

I had a radiator installed on my 95 Toyota Camry and learned that these were great mechanics who were affordably priced. It can be difficult finding honest folks in the automotive repair industry - Pep Boys just actually attempted to scam me - so I'll definitely be returning again! read more

The most helpful guys, they really know their stuff. So down to earth and don't try to overcharge you for anything. Couldn't ask for more really read more

I recommend ...hard working & Everything will be done in due time thank you william reliable if you need your car fix this is the place read more

Been coming here for years, great reliable mechanics. Reasonable prices, and they go the extra mile.

I had an oil change and cabin filter replacement here - and am so happy with the service! Wonderful, welcoming people, very reasonable prices, and my car was finished on time. I will definitely be back! read more

Super rude and unprofessional . Called a week in advance to make sure he would be able to do the job I was looking for , he said yes . Called again to make sure and he says "yes bring it tomorrow 8am". I had my spouse take the item because we just needed installation . I'm on the phone listening to the conversation and he was very standoffish and very rude . He kept changing the price on something we already agreed on . Overall it was bad business , wouldn't recommend him . His location isn't easy to find and he is not professional . Wouldn't waste my money or time on some so disrespectful when they are suppose to be conducting business read more

Big ups to William from Stepan's Automotive! This review has been a long time coming - I have only been here twice, once two years ago for body work to a car I accidentally hit and second just over a week ago to fix my 2002 Mercedes ML500. I found Stepan's Automotive thru searching yelp both times and can attest that the service here is worthy and respectful. William is honest and both times I have been taken care of with my budget in mind. He worked me a super cash deal to repair the other car instead of using my insurance and then recently took my Mercedes in last minute of the day and had me driving by the next morning. I will be coming back here soon to fix the rest of the issues and feel comfortable with William's advice on how much costs and repairs will be. Thank you William and the staff at Stepan's Automotive! You've a loyal customer here. read more

Great quality service, fast turnaround, honest business. I will support as long as we are in LA. Stepan's is our go to and we highly recommend for all your car servicing needs! read more

Trustworthy. Honest. We have been bringing our cars here for over 8 years. The manager, William, is the best! He's the main reason we keep coming back. read more

William and his team are great at everything I have thrown at them. Some repair requests I made were odd to say the least, but William and his guys tackled every request with skill and professionalism. I highly recommend them! read more

William is as honest as a man can be! Can not recommend him high enough. Always a straight shooter and honest and a GREAT mechanic. We've used William for years and will continue to do so. You can trust him to fix your car and fix only what is broken. No BS. No lying. He is one of a kind. Get your car repaired here. He also does great body work. read more

Stepan's and William are the best! Living in LA you are bound to get rear ended once a month every month for the rest of your life, so it's important to find a great body shop. I have been here 3 times now and every experience is better than the last one. Always the lowest quoted price, amazing to deal with and fast and incredible work. It almost makes you enjoy being hit by a woman eating Cheetos on the 101 the day before Thanksgiving! Very honest, great work, great price. Can't say enough good things about this place. Have a friend ding your car today and take it to William to see what I'm talking about! read more

Highly recommend! Enter on Cole St. Had first gone to the Toyota dealership where they told me to call insurance bc my bumper repair could cost as much as $4k and that I needed an oil seal/gasket repair and new tires? Knew I should get a second opinion and was very happy I talked to William -- he felt honest from the beginning and told me that I could either get a whole new bumper for $650 or he could just push it back onto the car for $50. He also explained that I could wait a couple months until the rainy season for my tires and showed me exactly what they meant about the oil seal/gasket thing, which can apparently wait until my next oil change. Thank goodness I did not go through insurance at the dealership and pay my $500 deductible!! read more

When your biggest complaint about a body shop is that when they detailed your car for free after they repaired it, they threw away the pile of water bottles in your back seat that you were planning on recycling, I think you have found a keeper. I was in an accident several weeks ago which cause a lot of front end damage. I originally took my car to Schiro's to get an estimate. I hated Schiro's so much that I actual booed an advertisment for it before settling in to mock "New Moon." Schiro's = more boo worthy than "New Moon." Believe it. Anyway... a few friends of mine had recommended Ori's for repairs. Ori's however, said they do major body work out of Stepan's. At Stepan's I was greeted by William Robles. William was very nice, efficient and honest. He took one look at my car and realized that the adjustor (surprise!) had missed several key items, like my two broken headlights and my mangled grill. He told me that he could repair the car as quickly as the adjustor could get down to review the damage. That took three days, which conicidentally is how many days insurance covered the rental. After the adjustor finally did her job, William fixed the car in no time. I picked it up this morning and it looks good as new. I would recommend these guys to anyone. FYI, they specialize in Mercedes, but I have a Dodge and they didn't flinch at my silly American made car. So remember, Schiro's= Boo! Stepan's = Delights! read more

Awesome!!!!! Went there after Reading yelp reviews; they were right!! William was awesome. My husband scratched my new Mercedes by accident, I looked at other shops and they said it could be done in at least 3 days. William finished in 1 day!! The paint job is 100% perfect, Mercedes impeccable , perfect color, i could never tell anything happened, and he even detailed and washed my car. Not to mention that he called enterprise around the corner to pick me up so I could rent a car. I will go back for service and recommend 100%!! read more

Stepan's Automotive - Thanks william!!!!! - Auto Repair Near Me - Los Angeles, California

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William and his boys will take care of you. The body work is outstanding. The price quoted was accurate, and very competitve with other area shops. They do wonderful mechanical service too. I took my car in to address engine vibration. They said nothing major was wrong, and that I just needed some basic maintenance. Very honest. read more

I don't normally write reviews but this mechanic deserves one. From the moment he answered the phone he really listened and made time for me to come in right away. He installed a soft top for my Jeep Wrangler and also put in a new stereo. He was available when I had questions and did an immaculate job. His price was reasonable and I will definitely recommend going here for any of your auto needs. read more

Stepan's Automotive - Quadratop installation on a 1990 Wrangler. - Auto Repair Near Me - Los Angeles, California

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I recently had a small mishap in a friend's car and decided to pay for a replacement bumper cover for her new Prius out of pocket instead of getting insurance involved. The local Toyota dealership recommended Network Auto Body because they don't do body work. Network was professional and their work may be good, but their quote was almost double what it ended up costing me to get the work done at Stepan's and they wanted to keep the vehicle for two days, meaning I'd need to pay even more to rent a car. William at Stepan's gave me a much better deal and instead of having me leave the vehicle there, ordered the bumper cover after I left a deposit and had it painted without my needing to leave the car there. He then had it installed a couple days later while I waited in less than an hour. Great service! I highly recommend them. read more

Just look through the reviews here they all speak for themselves. William his brother and Alberto are stand up guys who do a good job and are honest. I never had any major maintenance done, just tune-up's/oil changes etc...However a lot of people don't know about their car wash/detail services. I'm really picky about where I take my vehicle as I used to wash it myself (and I'm talking finger nailing all the micro-spots and bird poo in every nook and cranny paranoid ). When they say hand wash, it really is hand washed. They use high quality soaps and materials but the best part is that when the car is washed and ready it still maintains the smoothness of the natural paint's gloss. Other car washes recklessly use sturdy cotton materials that accumulate light scrapes over paint and strip down the gloss. I know this sounds super picky but these things get more noticeable over the years. I always take my civic here for a wash, I used to work right next door so for the last few months to my dismay have not been able to take my car here but I recently found out they are open on Saturdays as well. I'm definitely going back. -DVS read more

William completely changed my month. I got into an accident while visiting LA and called two friends for recommendations (who have very well cared for cars) and both recommended him. Not only was William excellent but also kind and so patient with me and all of my questions. He went above and beyond to accommodate me and made me feel secure through out the process of repairing the car. I am so grateful to have found him. He took a very difficult situation and turned it into one that was not only manageable but even positive. I could not recommend this place more. read more

There is a reason this place gets all five stars. William is one of the most honest, calm, kind, and honest mechanics. He takes the time to walk you through what is going to be done and does it perfectly. You are in good and most importantly safe hands if you go here! read more

This auto shop was recommended by my sister and I am so happy. Excellent, fast service. Very fairly priced. William, Roger and Jorge are awesome. read more

I will not go anywhere else in LA to get my car fixed! William always gets my car into the shop that day, even if just to be looked at to give me peace of mind. And if my car does have to be left he always offers to give me a ride wherever I need to go. When it comes to pricing, they are honest about what they can match and what they can't beat in terms of parts. They are professional, have quick turnarounds and are great people to trust your car with. read more

I've needed their help twice - and both times found them to be very professional and courteous. William asked me if he wanted me to ring up a rental car both times, and on this most recent incident when someone opened their car door, smashing mine - William had a very fair, low estimate generated within a few minutes of my arrival. He had the car looking like new in only a few days and is very communicative by both phone and email. Stepan's was recommended to me by my mechanic, and I'm grateful for their service. Whether you're paying out of pocket, or going through insurance Stepan's will give you a fair and accurate estimate for both time and money, and then they'll deliver. Highly recommended place to look for fixes after an accident. read more

I was looking for a mechanic so I picked this place based on the yelp reviews. Could not be happier. They replaced my radiator quickly for a fair price. After I left I had a problem with my car alarm. I couldn't get the car to start. I was about a half mile away at that point. They sent a guy to come to me to take a look at it. He got the car started and sent me on my way. No extra charge. The issue with the alarm had nothing to do with them. It was reset when the battery got disconnected and I didn't know how to cancel it. read more

Great place to come get any repair done. Prices are fair and the work is always above par. Never have to worry about them doing the job right or if their doing any shady work and I never have to worry about that I left something in the car like some of those other places. I've been coming here for over ten years and never had a complaint about the place. The other big reason I love coming here is they will never lie to you and try to sell you something you don't need. read more

Stepan's Automotive - Auto Repair Near Me - Los Angeles, California

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This place is great! Professional, Clean and communicative. I've had my Mercedes and Jeep serviced here. William can literally take care of ANYTHING you throw at him. (I know this because I've referred many friends with different requests and he's always taken great care of them) Their prices are reasonable and their turnaround time is quick. read more

This is the BEST repair shop in town! William is amazing; he is so friendly, reasonable, fair and at your service! I wouldn't go with anyone else!! He is extremely professional and will go above and beyond to help you and get exactly what you need! read more

Went here the other morning around 8am for an oil change which they did immediately. William (the manager) was very polite and up-front about things and went out of his way to be hospitable and make sure I was comfortable and aware of everything going on with my car. Will def go back! read more

Great service and ppl. I had nail in tire. Thanks to the guys in the shop, this problem was eliminated within 10 mins. Very grateful, you saved my day read more

Love this place. It's super reasonable for an oil change (like $40ish for my Honda Fit if I remember correctly), and last time I was there they even buffed some scuffs out of my bumper free of charge. I've never felt like they are trying to overcharge me at all. One time I even asked them to install a new air filter and they said I didn't need one. read more

I have a 2010 Toyota Prius and got rear-ended on the freeway. The driver did not want to get insurance involved so I was looking for a professional and well priced repair shop. I got two other estimates in the area (one from the auto repair that my service dealership recommended) and they were both higher than the quote I received at Stepan's. WIlliam, a mechanic at Stepan's, explained what they were going to need to do and the pricing. Turned out that I did not need to replace the bumper but the Pearl White color was a difficult color to repaint (needs three different coats), so that made it more expensive and laborious. Still the quote was significantly lower than the others I received. They were very accommodating with dates for the repair and stated that when I drop my car off, they will have Enterprise Rental come pick me up and take me to their nearest location, which is three minutes away. When I dropped my car off, Enterprise was not answering the phone (I guess they are very busy on Monday mornings), so William offered to have one of his employees drive me over immediately. Enterprise also gave me a discount for working with Stepan's. My car was ready in two days! Enterprise dropped me off at Stepan's after returning the rental car, and I arrived to see my perfectly repaired (and clean) car. It looked brand new! William honored the original quote and made sure I was completely satisfied before I drove away. Thank you, Stepan's! It has been one week since the repair and I am very very happy! read more

I have been coming to Stephan's for almost 10 years and I can confidently say I will never go anywhere else for car issues. William is the absolute best, extremely trust worthy, and always gives me the best price. If I could give William 10 stars for this review I would! read more

William is great! My son got into a head on collision while heading down olympic, and insurance refused to cover the accident but Stepan's Automotive really gave us a great deal and helped restore the car to its normal condition in a surprisingly fast amount of time. read more

I 'accidently' stumbled upon this place and it has been the best bodyshop find ever. I've had my fair share of scrape, dings, dents and even worse followed by equally awful dealers, garages and mechanics and this place has been a huge blessing. They specialize in Mercedes but that hasn't stopped me from taking my last three (non-Benz) cars/SUVs there. William Robles, the manager, has always been meticulous, honest and super-efficient. He's always provided fantastic customer service especially when he must deal with some moody and/or upset people. Nothing puts a downer on your day like a car accident. He has even turned away my business when I freak out about a ding or scrape. How's that for fair? I'd recommend this place in a heartbeat and his prices are fantastic. I've had work done at my actual dealers under warranty and had to bring my car to him to repair what they did. Plus the service at Stepan's is always fast. My friends and co-workers who've had their repairs taken care of at Stepan's are equally ecstatic with the results. Don't go anywhere else. read more

Broke the Scion TC ight on my side mirror. I was really worried this was going to be a pain in the butt expense for such a small fix. Fortunately, my guys at Ori's car service recommended me to this place. I'm so glad they did! I spoke to William this week on Wednesday, and he ordered the part I needed. Gave me a quote and we agreed on a time and date. Came in this morning (Friday), William saw my car, knew right away who I was, and told me it would take about 30 minutes to fix. I sat down in their office and within 10 minutes it was finished. I couldn't believe it! The service was amazing, didn't feel like I was being over-charged and I definitely will be coming back for any other body shop repairs! read more