I had an accident several weeks back, I took my car to Custom Auto Craft. My point of contact was Edward, I was able to make my appointment to drop my car the next day, left my car and was called a couple of days later, letting Me know that my car ready! -Ahead of schedule. I picked up my car and was amazed at the quality in craftsmanship in the repair of my vehicle. I could not tell it had been in a accident. Truly happy with the finished product. I will definitely pay them a visit should I need to have my car repaired again. I was also surprised to hear that they do auto maintenance service as well! Edward's professionalism, attention to detail and courteous service went above and beyond the call of duty. Refreshing to have such service, in a time where many businesses lack that ability to perform. A+ read more

Beautiful work on our son's car. It looks brand new. Arno is a pleasure to work with. He and his mechanic figured out what was wrong with the hatch, and did a great job repairing it. They also did it at a reasonable price. read more

I had a great experience working with Manny at Custom Auto Craft. He was responsive from the beginning, answered all my questions, and even noticed an inrelated issue with my tire when he was performing the body inspection. He was communicative throughout the entire process and gave a clear timeline. They actually finished the work several days before his original estimate. When I had a bit of a scheduling snafu, he went out of his way to make sure the car ready by a certain time, and it looks like new. Having to deal with damamge to my car is stressful situtation. Manny & CAC made it as easy as possible. I couldn't be happier with the entire experience. I hope I never need them again, but I'd come back if I do. (There is an Enterprise down the block, which was really convenient as well.) read more

I've been going to Custom Auto Craft for years. And while I hate having to go there because it means I have a dent I want fixed or I had a fender bender, the service is always great and everyone there is friendly and professional. I always feel like I've gotten great work and a fair deal when I leave there and while I hate when I dent my car, I'm glad they are there to fix it up for me! -- Joe Flint read more

Quick, great work, and very communicative! Greatly appreciate Manny and his team for helping me fix my bumper.

I once gave this place a great review years ago when they had a different staff working there but things have changed. Go here if you want to have to bring your car back 5 times after repair--they didn't align headlights or check alignment (after telling me on the phone they would) and then the list went on and on where the customer was always wrong: They seem more concerned with making sure you give them a good review before your car is returned than actually fixing your vehicle. Their prices are pretty high, they take longer than they say and they don't keep you updated on anything going on. I don't recommend them. read more

Had great service and very helpful employees! They even stayed open a little late so they could finish my car so I could have it for the weekend. Arno, who I believe is the owner, was incredibly kind and helpful to me (someone who knows just about nothing with cars). Highly recommend. read more

they did an excellent job on my car and it was even ready faster than I was told. I highly recommend this place- also super nice guys!

It's always nice being able to leave a good review for a worthy business. From my first phone call to the shop until I picked up my restored vehicle the experience has been exceptional. Gabriel was so professional and went above and beyond getting everything taken care of very quickly with a very high quality of work at a very reasonable price. Manny was also very professional and I felt that both of them made me feel at ease and that they would take care of me and my car. Highly recommend! read more

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I definitely recommend this place to get your car fixed ! Very professional and on time. I got side swiped as you can see in the first picture. They fixed the two doors , painted the area , replaced the scratched rims and left my car as good as new. I spoke with Manny about how I was concerned you would see the paint difference and he assured me it would look as if nothing ever happened to it. He was right ! If I had any additional questions or concerns they were quick to fix it. It looks great! You can't even tell it was in an accident. 10/10 recommend! read more

Custom Auto Craft - Repaired ! - Body Shops Near Me - Los Angeles, California

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They guys at CAC treat me like family every time I come in here! Nobody wants to deal with car repairs but these guys take all the anxiety out of it! If you want quality work and to never be taken advantage of come here for an honest quote. They worked with my insurance and made this all of piece of cake. Thank you Arno and all the guys at CAC! read more

I didn't have much of a choice in body shops, as Mercury Insurance only provided me with two options when I was rear ended by one of their clients. But just a warning: this shop does a horrendous job of applying paint. Not even 6 months after having my rear bumper replaced and painted with what I was told was an exact factory paint match, the coating and paint has already begun to peel off, and the color is nowhere near the same as the factory paint. Please learn from my mistake and research a little bit more before choosing a body shop. Quality work does not come out of this business. read more

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Custom Auto Craft took in my car after it was hit on the street. They took my car in the same day I called and gave me a reasonable date that work would be completed. Manny himself was super helpful and eased any concerns I had about fixing my car. They let me know when parts had arrived to them and how long it would take them to finish. I was then told my car would be done a couple of days earlier which made be really happy. When I went to pick up the car it looked even better than I expected. Great place with great people! - Gaby read more

Arno is amazing. They matched my paint perfectly. I highly recommend! They worked directly with the other guys insurance to get the repair I needed. read more

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All around great people. Everyone is very friendly. The location is also conveniently located near an Enterprise rental service. I would definitely come here again. I am impressed with the quality of repairs and how effortless the repair process was. read more

My car was hit and needed repair. My insurance company gave me a few choices and I selected Custom Auto Craft. I made the best possible choice. From Claudia to Manny, everyone was polite, efficient, informative and kind. I highly recommend and will return (although I hope I don't need to) again. read more

Really pleased with customer service and repair work of CAC. Both Arno and Frank Solis were great! Saved me money on a minor repair. Actually less expensive then quotes I received from the mobile bumper repair places. Definitely recommend them! If Mercury Insurance trusts them, I think you can too! read more

A disaster from start to finish (including damage from the repair). Sloppy. I gave them a second chance but it was not worth it. On top of this if you are a woman you will not get the same service, even if you arrive first. Do yourself a favor, choose another place! read more

The very best !! Excellent work and the greatest care you'll receive at a time when you most need it !!!

Seriously, people in Los Angeles need to STOP HITTING MY CAR! I was here a few months when my neighbor decided to sideswipe my car while parking then pretend it wasn't her. Um, honey... there's a matching scratch on the front bumper of your car. With loose paint on it. That matches mine. Exactly 21.5" from ground level. You really shouldn't consider going into criminal defense law. I actually made an appointment elsewhere, and took my car in on a Thursday morning, before I left for a long weekend, so that I could pick it up Tuesday morning when I returned. Except that when I dropped it off that Thursday, they said they forgot to mention that they were closed for the holiday weekend and that they wouldn't get started until Tuesday morning, and they'd have it for me by the end of the following week. I can't even begin to tell you how annoyed I was with them. I left, vowing never to return. That's when I called my insurance adjuster and asked him for the name of their recommended shop, again. It was Custom Auto Craft. Dropped off the car on a Wednesday, drove home Friday afternoon, right as rain. That's all I wanted. A painless repair on my door. Well, and for my neighbor to disappear never to be seen again. But I can't hold it against a shop for not having good mob connections. Perhaps I need to move to Chicago. Two weeks later, sitting still in traffic, WHAM! Knocked from behind, at a red light, into the car in front of me. Both very large SUVs driven by very small women. Just sayin'. I got to work 30 minutes after the accident, called in the claim, called Custom Auto Craft, and they sent someone to deliver a rental car to me and pick up my Mini Cooper and return it to its second home... Gotta like that. Rear-ended at 8:20am and by 10:30am my rental car was in the faculty parking lot and my Mini was already en route to be repaired. So last night my neighbor (new one this time) was parked way over her line, and I had to squeeze my NEW car into the compact spot I was assigned (as a Mini Cooper owner) and I nudged the concrete pillar. Note to self: Apparently I can survive a blood pressure spike of 500% and should have become an astronaut. I took my new car into Custom, and they said they'd buff it out for me for free on Monday, see if they can minimize the scratching, since I'm a regular. Not that I'm excited to be the "Norm on Cheers" of a body shop, but good to know that repeat customers are well-treated. Four stars instead of five because to be fair, I have to see how both cars look when they're all finished. Happy to upgrade if everything looks great when they're done... do me right, boys. See you Monday. read more

Custom Auto Craft - Body Shops Near Me - Los Angeles, California

I won't tell you how I got here but I will say that Eddie is AWESOME! He's super nice, knows his stuff and is passionate about his job. I truly appreciate the work they did on my car. I often feel like mechanics and auto body shops are shady but this place is not. I hope I don't have to visit again. But I will be referring my hubby and pals to this place. If you are in midcity, this local spot is the truth. Thanks Again Eddie! read more

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Have nothing but great experiences coming here for years. Very affordable and Manny has always gone above and beyond for me time after time.

Custom Auto Craft is the BEST! Starting with Kiara at the front desk - she is smooth and efficient in handling the scheduling and answering questions throughout the repair process. I was nervous about being without a vehicle - but CAC handled my repair in 24 HOURS! I'm sure some repairs take longer, but I am incredibly grateful for how well they took care of business! Shout out to Gabriel for his service. If you're in need of reliable, fast, and efficient auto repair....look no further! Thank you to the whole team at Custom Auto Craft. Highly recommend! read more

My wife and I got into an accident right in front of the shop. Somone took a left turn right into us. Eddie and Eric ran out immediately. Gave us bottled water. Arranged to keep our car in their lot, they drove us to car rental shop and hooked us up with a rental car. They also had us speak to an attorney who was very calming . These guys were unbelievable. They went so far beyond the call of duty it's was truly touching. They have my business for life. People like this deserve your business. They have even started work on the car yet and I'm already so happy they were there. Heroes! Thanks guys!!! read more

Custom Auto Craft - Our poor car - Body Shops Near Me - Los Angeles, California

Custom Auto Craft was efficient, honest, 100% perfection at what they do. Their personalities were funny kind and truthful. No bs. Extremely accommodating and they do want the best for you. My Honda CRV's bumper fell off and they did a miraculous job. I have a brand new car. I absolutely recommend them to anyone that needs their car to look Like 1 million bucks. I am not only happy that I found a place to go to 'God for bid' something happens to my car. But also made friends. Five stars all the way. read more

Custom Auto Craft - AFTER!!!!! - Body Shops Near Me - Los Angeles, California

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Really happy with the service provided by everyone at Custom Auto Craft. The repairs exceeded my expectations. Staff was friendly and all work was done in a timely matter. read more

Amazing service and communication. Everything was fixed ahead of schedule and my dent looks brand new with fresh paint. I went through my insurance and had to only pay the deductible. Highly recommend! read more

I had such a great experience at this shop. Lucy communicated with me at every step and got the car done in record time. I am so grateful I brought my car here to get fixed because I have had challenges at other shops but this one was 5 star!! I hope to not be back anytime soon but will highly recommend Custom Auto Craft to anyone who needs some work done on their car. read more

I discovered Custom Auto Craft because my insurance carrier referred me to them. I couldn't be more happy that they did. Manny and his team returned my car to me completely cleaned and in better condition than before the accident. They also helped connect me with the car rental place 1-block away, making everything effortless for me. Highly recommend! read more

I'd give them 10 stars if I could. These guys are absolutely top notch. Great service. GREAT WORK. Just awesome. I would recommend these guys to anyone and will gladly do business again with custom autocraft in the future. Car looks like it just rolled off the factory floor. I couldn't be happier. read more

If you want the best place to bring your car in to get repaired please look no further than Custom Auto . They are fair, reliable and deliver top quality work . I promise you will not be disappointed ! they are great read more

It's disappointing to see the few negative reviews that don't actually deal with their bodywork but weird parking lot fender benders. Yes their lot is tight. So if you're worried, then park your vehicle in the street for 5 minutes if they are busy. From a skilled standpoint, these guys are money! Their customer service and communication is always flawless. From friendly Lucy who is always so pleasant and informative, to Ed who handled my recent claim. And of course the legendary owner, Sergio!!! The nicest and fairest man you'll meet in the LA body shop world. I've been coming here ever since I moved to LA. In all fairness to me, I've been in 2 accidents (both not my fault), had my car vandalized/keyed, and been the victim of a parked car hit and run! In all, I've probably had close to 20k of repairs on my poor car. Yet, my 2007 Cadillac CTS with 69k on it looks the same way it did when I drove it off the lot brand new half-a-decade ago. In LA you're gonna get hit... someday or somewhere. Unfortunately when that time comes, take it to these guys. They'll make you feel good about your bad luck. read more

I assumed that with the other party's insurance paying for my car's body work after a fender-bender, that these guys would do just an "OK" job and probably do it slowly, since insurance pays less than private party. But guess what? The work from Custom Auto looked excellent and was finished on schedule. They know exactly what they are doing and were consistently courteous. I hardly had to spend any time on this. There is a woman doing the scheduling (Lucy? Lucie? not sure) who is very, and I mean VERY efficient. I used CAC because they are close to where I work, but they are my go-to (of course, I hope I never have to use them again, but just in case...) auto body shop from here on. read more

They do ultimately do the job, but with scratches and damage from the repair. Leaving exposed bare metal is not an acceptable standard, paint chipped all around. Point it out and you get a shrug, they don't listen. read more

Custom Auto Craft - Exposed metal from damage during repair - Body Shops Near Me - Los Angeles, California

I am so happy with the repairs and service from Custom Auto Craft. They did an excellent job and the customer service was great. Thank you Lucy for your help and thanks to the rest of the staff. service was on time and as requested! read more

My car was hit by a driver pulling out of a parking spot. Their insurance company accepted responsibility and suggested Custom Auto Craft. I had no idea what the results would be... Custom Auto Craft surpassed all my expectations. My 2001 Lexus looks almost brand new. Everyone was courteous and the car was done on time. Highly recommend. read more

This is the best car body shop in Los Angeles. Eddie is a great professional with awesome experience and knows how to deal with the insurances! The repairs are superb and quickly done. I 100% recommend Custom Auto Craft. Oh, and the administrative/ reception staff is also very professional and make you feel better when your car has been damaged. read more

Custom Auto Craft - Body Shops Near Me - Los Angeles, California

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Got into an accident and chose Custom Auto on a whim. SO happy I did! They really helped me understand how and what was going on the whole way through. I am happy with my repair and haven't had any problems since. read more

This place is so wonderful. They go above and beyond. Especially Luci who is so kind and caring. A huge tree branch fell on my car- and she had it fixed so fast while I waited. They are the BEST in town. read more

Custom Auto Craft may not look like a fancy 5-star body shop from the outside, but they absolutely are 5-star! The service is outstanding from the estimating portion all the way to the delivery. Eric is great at what he does and communicates every step of the way. I was happy to return to the body shop with a car in perfect condition! Thanks for a great experience! I will be recommending everyone I know to this spot! read more