If there was an option for zero stars I would have chosen it. One star is really to generous. I am extremely disappointment with the behavior of Step-n-Style in Regency Square Mall. I ordered a dress on Saturday, April 20th for $146.99. I gave a deposit of $100.00. The following Saturday I returned to purchase the dress when to my dismay the dress was different than the one ordered in the store. The dress was too big, the appliqué belt was wrong and it was made well. I asked if we can order another dress I was told that they don't have anything in the color. I was then told that I have to options I can alter the dress or get a refund. I said let's alter the dress. I was then told I had to pay the balance. I explained that would prefer to pay the balance when I see the end product. I was told no. I explained that I wanted the dress but I need to make sure it's right. The sales associate started to get excited to the point where I had to tell her to please stop yelling at me.
The dress was ordered incorrectly. As I tried explain my concern I kept getting cut off and talked over. Finally I was told she will have the dress by Thursday. I then received a call from the owner around 8pm who called screaming saying that he is not changing his policy. When I tried to explain he said, he already knows the story and he doesn't want to hear it. I can either pay the balance or take a refund. When I tried to explain again he started yelling, saying he's not changing his policy. He then screamed just come get your money.
My daughter's event is this Saturday. I now have find something new in 5 days. But what's worse is the disrespect I was shown. I shop in Regency frequently. I believe in supporting small businesses, however this behavior is unacceptable. read more