Two thumbs up!!! Let me give you the low down of the services I needed. Here I am flying into South…read moreDakota for a funeral. Not knowing where anything is, notorious for getting lost in a circle, and needing my "safe space" in case shit got weird, and of course having a cold AC is why I used 5 Diamond Livery. He was 10mins early, his driving was the best! None of this slamming on the breaks or sharp turns nonsense. He was friendly, accommodating, a listening ear, professional from start to finish, and stayed close through out this whole process. It was a nice reminder that there are still great people in this world.

The owner of this car service and his wife have a great heart as well as providing wonderful…read moreservice. They picked up my son and his wife from the Sioux Falls airport and drove them through a snowstorm to Mitchell. They had missed a connection in Denver from San Jose due to weather and had to take a late flight to try to get to their grandmother's visitation service. No other limo service was available because of holiday light bookings. The owner's wife volunteered to take them in her personal auto. There are not enough stars in the world to rate people like this.

The team at Royal Limousine were helpful from the start. Tina was a rockstar and was working on…read moregetting a service for our team who were going to be stranded 2 hours away at an airport. We had changed the number of people two times and changed the pick up time once due to weather delays. She was prompt to answer the phone and resolve my travel issues. From Sioux Falls, to Okoboji, I would use Royal Limo again. They truly went out of the way to help.

We used this service to take us from airport to Mitchell and then also to return to airport. The…read moredriver was on time, very professional and courteous and even entertaining. I have used this service on several occasions for my elderly mother when she needed to go to airport and have been 100% satisfied. Very reasonable rates and very clean vehicles. I would trust no one else! Thank you Royal!!!

Avoid a lot of trouble by not booking with Elite Limo. The price for 4 hours was $640. That isn't…read morewhere I had the problem. There was some damage done to the ceiling and they charged me $1550 to repair it! 15 hours of labor @ $75 per hour so $1125 of that bill was for labor which they conveniently did in house. They completely padded the bill. Glenn the owner then sent a threatening email about taking me to small claims court and charging me even more if I didn't pay which was a day BEFORE the invoice was due. To top it off we got into a screaming match and Glenn the owner called me a b#itch multiple times in the conversation. I have never been treated so poorly by a company in all my life. Buyer beware!!!

I had reserved a stretch limo for my 21st birthday. We had a young driver who was a lot of…read morefun...even though there were several intoxicated 21 year-olds. We had a lot of fun and went bar hopping around Sioux Falls. Would have given 5 stars for this experience. However, last night, I tried to repeat the same experience for my 22nd birthday using the Hummer H1 Limo. We had a different driver, who was also the owner (Glen). Glen was very rude and unprofessional. He first showed up 35 minutes late (while I sat there with 15 friends). He texted me and said he was running late. When I replied with "How long do you think?" He responded with "Unsure." It was very frustrating to sit there with this many people ready to go out and be "unsure" if we were even going to have a limo. Then, once he finally arrived he shouted the rules at us and continued to be rude for a majority of the night. He told us to "take it easy with the food," before we even opened it (it was peanut butter and jelly sandwiches - already made - to ease stomachs). He firmly and loudly advised one of my friends to remove his feat from the seats. We asked him to pick us up at one bar and he replied "It's raining out." Leaving us just sitting at a bar until we decided to run into the limo and get in ourselves. At the end of the night, my parents came to pick me up and pay for the bill. Glen and I had previously talked about reducing the price since he was late, but then he told my parents the full price. My dad called him out on it for lying. We did not have to pay full price, but only because I was still sober enough to say he was late. Glen was overall rude, unprofessional, and deceiving. I will never use this limo service again! The first experience was great...I guess I should have quit while I was ahead.