I called to get a taxi this morning so I could get to the emergency room. A few minutes after calling I left my apartment to wait for the taxi. It never showed up. My phone only works if I have wifi service and as I was out of my apartment waiting for your taxi I got no notifications of a phone call, aside from one call at 5:47am which I did pick up. No one answered, and I can certainly prove I tried to answer the call. I have saved the screen shots proving this. Other than that one phone call where I managed to get a wifi signal outside of my apartment I did NOT receive any other calls. I can also prove this with screenshots of my phone incoming and outgoing call log.
My initial call was placed at 5:30 am. The call I tried to answer was at 5:47am. At 5:56 am I returned to my apartment to get a strong wifi signal and called your service to see what was going on. I assumed maybe you were busy and had been running behind. All I wanted was an update.
Instead what I got was a VERY rude man who said that because I didn't answer my phone they would not take my "order" for this taxi anymore. When I tried to explain that a) my phone does not work outside of my apartment and b) no taxi ever showed up he started yelling over me. I tried several times to explain that my phone doesn't work if I'm out waiting for your taxi to arrive. He continued to be very rude and hostile. Then he hung up. I called back again, trying to explain that I needed to get to the ER and that there was no way for me to answer a call unless I'm in my apartment. If i'm in my apartment I obviously cannot be outside waiting for your taxi to arrive. I consider not waiting and being ready to be a rude thing to do to a taxi company. Again I was hung up on after hearing more yelling and rude comments. I can also prove this happened if need be. I do have a roommate that heard the entire exchange. I tried to call back a third time and got voicemail at that point. I again explained the situation with my phone and informed your company that I would be filing complaints on all review sites possible, as well as contacting the Better Business Bureau. I still plan to do all of these things.
If you cannot handle a customer calling to get an update about the taxi you said you'd send (that never showed up) without resorting to rude and snide remarks people need to hear about this and know what kind of company you truly are. Much to your loss (as I ended up needing 4 rides yesterday) you lost business to Sierra Cab who provided excellent service, first of all by actually showing up, and also by not being a rude person to their paying customer. Your company is not doing my a favor by sending a taxi. I'm the one paying you to do a job. I do not deserve to be treated poorly simply because I called to get an update after waiting for about half an hour. read more