Didn't get picked up for early morning ride to airport that I had reserved the day b4. Driver…read morecouldn't find my house and couldn't tell me his location or use gps... Luckily I was able to drive myself at the last minute or I would have missed my flight!

the meter was turned off when i got in the car. i traveled only 8 miles to get home, and he charged…read moreme 35.00$.You think thats right? I once to a cab from Sanford Hospital to Baltic, SD and was only charged 33.00$. THATS ABOUT 17 MILES.

Very good experience! Comfortable ride and on time!…read moreI will definitely use Mike and next time I need a ride!

Mike does everything wrong. He is always late. He honks and yells at other cars. His vehicles are…read morealways a mess. He talks and uses the phone constantly. Mike is a very unstable person behind the wheel. He is most importantly, a BAD driver. He comes close to getting into accidents because he takes his eyes off the road. Mike charges way too much for a ride. I seriously DO NOT recommend anybody getting a ride from this man.

Just got out of this Taxi. 20.00 USD for 2000 yards; less than 2 K…read more Driver added a 40% tip and refused to give a receipt.

Don't rely on this company. Called to schedule a late pickup at the airport. Received voicemail…read more... Voicemail said to text... so I texted. Whoever received the text replied and said that would be fine. Didn't ask me any details. So I texted when I landed and said I'm walking out curbside... never heard back. Called. No answer. I've been trying to find a car service since moving to Sioux Falls since I fly out weekly for work and Uber and Lyft are still not very reliable here. Will not ever try this company or person again. I give up on trying to rely on a car service here. I'll just drive to and from the airport for now on...

Two thumbs up!!! Let me give you the low down of the services I needed. Here I am flying into South…read moreDakota for a funeral. Not knowing where anything is, notorious for getting lost in a circle, and needing my "safe space" in case shit got weird, and of course having a cold AC is why I used 5 Diamond Livery. He was 10mins early, his driving was the best! None of this slamming on the breaks or sharp turns nonsense. He was friendly, accommodating, a listening ear, professional from start to finish, and stayed close through out this whole process. It was a nice reminder that there are still great people in this world.

The owner of this car service and his wife have a great heart as well as providing wonderful…read moreservice. They picked up my son and his wife from the Sioux Falls airport and drove them through a snowstorm to Mitchell. They had missed a connection in Denver from San Jose due to weather and had to take a late flight to try to get to their grandmother's visitation service. No other limo service was available because of holiday light bookings. The owner's wife volunteered to take them in her personal auto. There are not enough stars in the world to rate people like this.

Called last week to set up my ride for today for 8 this morning cab never showed up. This company…read moreis very unreliable and I will never use them again. The bad thing is because of them not showing up I had to miss my 35 week appointment for my pregnancy. I suggest not using them if you have a doctor's appointment. Also their office is only two blocks from my house.

Not a very nice company - but been using them for years because they were the least expensive and I…read moream on a fixed income. I ignored the surly seeming call center operators and the drivers that were hit and miss as far as being personable...ignored the minutes to over an hour wait time and dirty cars...but the following experience has caused me to delete them from my contacts forever: Booked a ride, and when I was picked up, was told it couldn't be the round trip I needed - the driver said he didn't have time (15 minutes extra), due to a contract with the school system (Gasp!! I'd never let a child travel with them unattended!). I immediately said "cancel the ride" at less than a block away from pickup as I couldn't be left standing on the steps of a closed business (dropping off a rent check through a mail slot). The driver kept going...now two blocks away from the start point...I repeated that I needed to be taken back immediately (getting out of the car was not an option as I can't walk more than a few feet)...he said, "I can't do that." I said, "Well, you have to! I am not paying for this ride!" in a more forceful tone, now getting angry. He did then turn the car around and asked me, "So you are just mad because you aren't getting your way?" ...I'm sorry..."My way?" They are running a service they want to be paid for. I was only demanding that I not be "kidnapped" and left stranded. Slightly humorous in retrospect, but for some it might have been a frightening experience. I strongly advise giving this company a hard pass. I got home safely in the end, installed the Lyft app on my phone, and had a pleasant experience with them. Clean car, wonderful driver, arrived in minutes...a few dollars more, but you get what you pay for.

I highly recommend Reliable Taxi and the top notch service by Omar. I needed to book a taxi for my…read moremother who had an important procedure that same morning at the Sanford Heart hospital. After calling a handful of other taxi services in the Sioux Falls area where either no one picked up or went straight to voicemail, I thankfully found Reliable Taxi and was greeted by a pleasant man named Omar who answered after the first ring. I scheduled the taxi pick up over the phone as I live out of state. Omar quoted me a fair rate in advance. He arrived on time to pick up my mom and got her to the heart hospital right on schedule. Then he promptly called me to report that he had just dropped off my mom and watched her walk into the heart hospital through the main entrance doors. After the procedure, Omar picked up my mom from the hospital and got her safely back home. And sure enough, Omar called me with the update that he had just dropped my mom off and made sure she was safely inside her home before pulling away. I was truly touched by Omar taking the time to call me with the thoughtful updates. As the passenger, my mom said she really appreciated Omar's attentiveness and friendly calm nature as it set her mind at ease during the 45 minute drive to the heart hospital for a procedure she was extremely anxious about. Omar at Reliable Taxi far exceeded both my mom and my expectations. Omar truly went the extra mile and made a lasting impression on us. I will most definitely be calling Reliable Taxi again. My mom told me that it's the only taxi service number she needs on hand going forward and added, "Boy was Omar a nice man -- a true gem!"

The taxi driver Omar has THE worst customer service ever. I called a taxi for my elderly mother and…read moreshe needed help getting her hamper into the car but he ended up saying "thats not my job" EVEN after my mom offered a tip. How is assisting an ELDERLY woman not his job? Dont ever get this taxi.

Hey they had a female driver that I thought was extremely nice and that's why I tried to keep using…read morethem but the last two times I've tried to use them one was this past week and one was today I called him and it took him over an hour and a half to call me back which is just terrible service and so now I decided not to use them anymore because they don't seem to straighten it out however that taxi driver that they have she's very good unfortunately they must not want the business bad enough cuz they don't call back

HORRIBLE. Made an appointment 24 hours in advance for a ride to surgical center. Made sure to…read moregive a time that would allow for lateness. They never showed up. When I called after giving them 1/2 hour to show, to find out if the driver was on the way, they hung up on me. They also hung up on me on my several other call attempts and by the 3rd call I got voice mail. Ended up driving myself to the surgical center, had to leave my car there and find a different taxi service to get home after surgery. DO NOT RECOMMEND THESE PEOPLE AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Would do zero but not possible. I called upon leaving Sanford USD ER (tore my meniscus and ACL)…read more the phone was answered without a greeting. I apologized, saying I was looking for a ride and called the wrong number than disconnected. The individual who owned the number texted back saying to never call them again. I again apologized said that I would not and let them know the number was listed for a local taxi service. They responded that they would never give a ride to someone so disrespectful! Excuse me, you didn't identify the business when you answered than texted me telling me to never call the number again and are calling me disrespectful?!?! Needless to say I set up a ride with Uber and not only had excellent service but the driver was kind enough to assist me in and out of the car. Would never recommend this service to anyone, I may have saved a few bucks, but based on the interaction I will always tell others to go with someone else!

DO NOT EVER USE THIS CAB COMPANY !!! WORST CUSTOMER EXPERIENCE OF MY LIFE…read more I'll start from the beginning. I called at 2pm to schedule a pickup at 420pm, the dispatcher (who I later find out is the owner/manager, or so he claimed) asks me where I'm going and where I need to be picked up from. I tell him, he pauses a moment, mutters something I can't understand and then says "I don't want to schedule that" and hangs up the phone. I call back and ask if he hung up on me, he says yes I can't schedule a pickup and hangs up a second time ! At this point my mouth has dropped open and is resting on the floor. I count to ten and call back. I ask for the managers name and number, he replies with I am the manager and the owner. I lose it on this man. I tell him I have never been treated SO poorly and he is the most unprofessional man I've dealt with. He proceeds to YELL into the phone and tell me he's lost 4 cab drivers today. I tell him that wasn't my issue and he shouldn't be taking his problems out on a PAYING CUSTOMER (Ive used this taxi service before) I continue to rip him a new one and end the conversation by letting him know I'm leaving this review. Judging by the way he conducted himself I doubt this review will inspire a change of attitude but this is not a situation I was willing to let go. The better business bureau will also be hearing from me. LONG STORY SHORT NEVER EVER GIVE THIS MAN OR HIS COMPANY ANY OF YOUR MONEY.

Worst taxi ever...He was in the queue at the airport and I'm not quite sure I will make it home…read more The Sioux Falls airport needs to develop standards for their taxis just as they do for Lyft. He has been honked at numerous times, will not exceed 20mph and is constantly tanking phone calls which distract him. I called the company number on here and his cell phone rang while immediately. Horrible.

I was merging onto the Interstate and one of this taxi companies drivers was behind me. She was…read moreright on my bumper and when I signaled to get over to merge into traffic she swung out around me and cut me off. She then proceeded to throw her hands in the air and flip me off. She then drove up beside me and was yelling at me very angrily and flipping me off. When I called the owner he said he would let her know and then kept repeating "oh that's not good" in a monotone voice. He wasn't even surprised. And who is he going to let know? The driver? She already knows what she did. She's a road rager and she's dangerous to other drivers. When I told him he didn't seem concerned at all he hung up on me. I will keep this in mind and in future if I ever need a taxi I will surely not call this company