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    Mr. Cool Heating & Air Conditioning

    Mr. Cool Heating & Air Conditioning

    4.8
    (431 reviews)

    I highly recommend Mr. Cool's heating and air conditioning business. I would give them 10 stars if…read moreI could. From the time that Caroline answered my call, I knew I had made the right connection for the AC repairs I needed. She asked me all the right questions and explained that they would be able to help me today. She was very personable and professional, and she made me feel like my situation and I really mattered. I am a senior citizen, and I find that people don't always get that kind of treatment nowadays. Nick, the technician, showed up at my house less than 3 1/2 hours later. He was very thorough and knowledgeable. After running some diagnostics, he opened up the unit inside my home and then the outside unit as well. He explained to me each step of the way what needed to be done to repair my AC. I was amazed at how he had completed it all and had something like 50° air coming out of all of my floor vents in a little more than an hours time. Caroline and Nick are both assets to Mr. Cool's business, and I can honestly say they were my angels for the day as well. The cost was very reasonable, and definitely less than what I thought it might have been. Mr. Cool's has become my "go to" if/when I have any other trouble with my AC or heating. Thank you, thank you, thank you! :-)

    Since this business owner seems to love to get defensive when they get a 1 star review (go read…read moretheir other responses to low reviews, so far I haven't seen a single apology), below are the receipts of our conversation. They replied quickly and we agreed on a time. They specifically said the time worked and they would be here. Then, without any other explanation, they simply said they were booked and couldn't make it. Nothing other than that: no message apologizing, no message saying they're prioritizing rescheduling as soon as possible, nothing. I waited to post this 9+ hours after their last message to see what the owner said, but I've gotten nothing in reply. So while I should at least get an apology, I'm not surprised to see zero accountability. If they can't simply apologize, I'm not sure how they think they can be trusted to do any actual work.

    Black Mountain Air

    Black Mountain Air

    4.8
    (223 reviews)

    I recently contacted Black Mountain Air to schedule a Spring 'tune up'. When I called Kyra happen…read moreto answer the phone; she was the tech that performed the previous Fall tune up. After chatting a little bit, we scheduled an appointment. Yannik was scheduled to come to my house to perform a Spring tune up. I received an automated booking verification via the email and phone number I had provided. I received an email and text informing me of the name of the tech along with a photo of him, and verification of appointment day and time frame. I received email and text reminders the night before and the morning of the scheduled appointment. Yannick was on time, personable, and professional. He answered questions I had and then performed the tune up service. Payment for services rendered was handled upon completion of the service using a credit card reader. He emailed me the invoice and receipts at the time of the transaction. Again, I'm very pleased with services rendered.

    We have been using Black Mountain air for a couple of years now for our normal bi-annual…read moremaintenance. Our old AC unit was 18 years old and we decided to replace it with a new unit. Black Mountain air gave us five options, and we chose the Trane 2-stage. The techs showed up on time. They were very professional and friendly. They cleaned up inside and out, and went over the unit and new thermostat with me. The whole process was painless and issue free. We definitely recommend Black Mountain air fear AC needs.

    Nevada Residential Services Air Conditioning & Heating

    Nevada Residential Services Air Conditioning & Heating

    4.8
    (489 reviews)

    Fantastic, fast and very respectful. I needed to replace my AC/Furnace and spoke to a few other…read morefirms but Vlad was rhe most responsive and knowledgeable. Their price was in line with another company but significantly lower than others. I especially appreciated the care the team took while inside my home. They protected my floors and are sending a crew to touch up my attic access door that understandably got scratched in the process. When I told the lead, Ever, that I would clean up the debris left behind he asked 3 times if I was sure. I planned to clean the floors anyway but just loved his persistence that he doesnt leave a job site less than perfect. They also showed up right on time and finished 2 hours early.

    Predatory pricing practices and upselling. I asked the…read moretechnician if he would give me a quote to install an APCOX as I am a cancer survivor and immunocompromised. We also lost our furniture due to last home making my whole family sick from mold in the HVAc due to leaks. I know the APCOX pricing wholesale, the model I looked at is approx $ 900 dollars. I know the company needs to mark up to install and make a living but the quote I got was way beyond the normal mark up and upselling. The tech quoted that me I needed a duct clean on a 2 year old home, and put a quote for an April Aire that I did not ask for nor discuss into the quote in addition to the APCO X. The quote was an eye popping $11,000 dollars! Not only is this insulting to my intelligence but when I called the company they didn't care.

    Stella - hvac - Updated August 2026

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