Wow! I recommend staying as far away from this company as possible. I can not believe the way Dave Steinberger runs his business. I have been to his store three times, twice to pick out samples and a third time to order my carpet. Every time I was in the store I received confirmation from Dave that they could install my carpet before Thanksgiving. The second time I was there, Dave scribbled quotes for the three carpets I was considering on the back of his business card. No formal quote. No specifics. The day before my final visit to his store, Dave called me but I was not yet ready to order. He stated that he was leaving town but either of the two people in the office could help me with my order. When I went to the store the following day, the employee was not able to help me. He stated that he would need to wait for Dave to call in to see how to handle the order (again, nothing was written so how was he to know what to do?). The following day I had not heard back from anyone so I contacted the store again. The employee first said that Dave told him I should put the $500 deposit down and they would get the carpet ordered. When I stated that I needed a written quote before I could put a deposit down, he said Dave was going to send me a quote, but Dave did not have my email address. I finally contacted Dave on his cell phone. He said that he was at a car show in Las Vegas and I would need to go back to the store again to talk to another employee to put the deposit down to order the carpet. When I said that I was at the store yesterday and that I needed a formal written quote before ordering, he reiterated that I should just put the $500 deposit down and they would order the carpet. When I pushed back, again stating that I needed a formal written quote before I could put a deposit down, Dave stated that he did not need the frustration with "my little job" and to just forget it! What? I couldn't believe my ears. He was turning down business because it was too frustrating for him? The entire process with this company was like being in an episode of the Twilight Zone. Talk about frustrating! I can not believe they are in a retail business. Anyone that has a career in sales knows that you take the small sales with the large sales, you can't just pick the sales you want. I would highly recommend that you save yourself the frustration and wasted time of trying to work with this company and just do business elsewhere. read more