The nicest guys who know their trade. Produced beautiful floors for us and who made things work for…read moreour hectic construction schedule. Would recommend fully!

They know what they're doing, and very friendly while doing it…read more They explain what they're doing, if you have any questions. I'd recommend them to anyone looking to re-furnish hardwood floors. 1 day is all it took, to get our floors looking like new!

As a contractor, it is imperative to give my clients a professional and vip experience. Even more…read moreimportant than that, it's imperative to stay on schedule. In order to stay on schedule, the materials on a job need to be right and high quality. These things sound like they should be simple to achieve, but after working with other many manufacturers, I found that they are not. I worked with multiple other flooring providers that delayed my jobs by as much as two months with orders being sent to me incorrectly up to four times. I have paid unrealistic amounts of money to ensure my clients recieved the best service, only to be disappointed. Until I found Meagan at Molyneaux. Meagan and her team at Molyneaux have restored my ability to provide the highest quality flooring in peoples' bathrooms and kitchens at an at affordable price. She is extremely knowledgeable and makes the process seamless. She brings my clients to the showroom and gives them an incredible shopping experience. They always leave smiling and feeling secure with trusting my company to provide their flooring for their remodel, all thanks to her. I can then call her quickly and tell her what I need. She swiftly and correctly places the order with no errors. She is able to guide myself and the clients towards the best flooring solution for their project as well. I cannot say enough kind words or thank Molyneaux enough for helping my business to grow and my clients to be highly satisfied. The value is unmatched and the service is as well!

Terrible experience. They sent a "designer" for an in-home consultation. He promised to match the…read morenew floor to our existing floors. Not even close! they left us with a horrible gap. When I reached out to the email I was provided for feedback, the response from the president was "sorry you aren't happy."

We recently completed our 2nd carpet project in the last two years, both with Molyneaux. Both left…read moreus 100% satisfied. We worked with Allison Connelly, from the Monroeville location. She came out to our home, surveyed the room and gave us great advice along with help in selecting the right carpet at the right price. This last project was the final stage of a complete basement remodel. I had concerns about the installers coming in right after the full renovation was complete, maybe nicking things up etc...I also was worried about them working around a refrigerator an ellipitical machine and stationary bike. My concerns were completely unfounded. They left everything in perfect condition, moved what they had to move and did a fantastic job. The carpet looks great!! We couldn't be more pleased and highly recommend working with Allison and Molyneaux. We'll certainly work with them again.

I did a Shop at Home and ended up purchasing carpet for living room, stairs, 2 bedrooms, a hallway…read moreand den. (Same carpet throughout). I unfortunately do not recall the name of the gentleman that came out but he was fantastic and honest.  I appreciated that. My home had been used as a rental property and the last tenants destroyed many things, including the carpet. I used professional strength cleaner and a heavy duty scrubber over the course of several days. I purchased an ozonator and used it twice on the home - and that carpet was so awful, it had to be replaced.  Molyneaux's local rep came out and evaluated my needs. He was able to offer a realistically priced product that would suit my needs, which was fixing damage and prepping the home to sell.After receiving the quote, I was in a little sticker shock. I delayed making an decision and even tried cleaning that carpet one more time.  The gentleman personally called me to discuss my delay. After a few additional questions and decisions, the price was able to come down a bit and I signed the contract that day. We used the financing option and it worked out perfect for my situation.  I was pleased with the install time and the subcontractor sent to perform the work. And my home buyer commented at how nice the carpets looked!  Guess, you can't really get a better testimonial than that.

Molyneaux is fantastic. Megan, our salesperson was great, explaining all of our options, and…read moreguiding us in the best ways possible. Ray and Ryan were our installers. They arrived on time and went right to work. We had 2 rooms and a staircase carpeted, and they moved very efficiently. They took great care of our home and cleaned up after themselves. When they completed the installation they took time to explain everything to us and answered all of our questions. Thank you for great service!

We hired Molyneaux to install manufactured hardwood on our first and second floor. They were…read moresupposed to have it installed while we were on our honeymoon. Instead, they barely finished our second floor and had none of our first floor done when we returned. On top of that, it took them an additional three days to finish the job. The final job included uneven floors, floors that creaked, and floors that were not evenly distributed. They clearly were in a hurry, with quality being a minor concern. They offered us $500 credit for a future job but their pricing for said future job was so outrageous it seemed a joke. Instead we went another direction. We used Empire for our addition 6 months later, and the quality difference is noticeable. The Empire floors are solid, even, and stable. The Molyneaux floors are uneven, inconsistently placed, and lacking quality for the price charged. Overall very disappointing.

Great pricing. Excellent service. Excellent result. Carpets significantly cleaner. Definitely…read morerecommend.

I wanted to learn about my oriental rugs and was advised to talk to Ken from Northside Carpets and…read moreOriental rugs. Oh boy, was I pleased to learn so much about all of them! Ken is quite informative and friendly. My neighbor has used Northside carpets and Oriental rugs cleaning service for his rugs and told me he is always happy with the results. I would recommend them to anyone who has or is interested in obtaining a lovely Oriental rug.

Great carpet and padding at a good price. Installers were great. I love my new carpet.read more

Terrible staff. Unprofessional and untimely. I highly recommend using someone else. Not worth the…read morehassle of a company that doesn't care. There are plenty of carpet places, skip this one.

Was able to book short notice. They were on-time and very thorough. Great job, very responsive. I…read morerecommend.

Wonderful service from the initial quote through to completion. They were very respectful of our…read morehome and did a wonderful job. The pricing was also excellent for the quality of service provided. I would highly recommend City Wide.

We had contacted Molynaeux and Romano Floors for a quote on whole house carpet replacement and…read moreflooring to be put into our dining room. We had gotten a quote on carpet and LVP from Molynaeux first and had gotten the second quote from Romanos a few days later. Same carpet as what we selected at Molynaeux and a better quality flooring than Molynaeux in a color that we loved. The owner came out all the way from Plum/Penn Hills area to Wexford to measure everything and had given us a few sample options based on what we had told the receptionist we were looking for. He didn't pressure us into going with one brand over another. He brought the same carpet option we wanted from the other place and a couple others that were going to be durable for a baby and dog living in the home. We looked at the samples while he walked around and took measurements. He had sketched a rough floor plan with dimensions of each room where as Molynaeux just used their phone to measure and enter dimensions. We had selected a nicer option or the LVP flooring than what we picked at the other place and we were told that it was actually a little nicer than some of the other options because it was thicker. He assured us with our size dining room that going with something a little nicer wasn't going to add more than a hundred or two onto our total bill. When we received our quote, they were about 1.5k less than Molynaeux. We weren't nickel and dimed for removal or padding that we were at the other place. We pulled the trigger and got scheduled out to do the carpet. Two of their workers came by at 5-6am on the start day and had almost all the original carpet pulled up and the new padding out down. I think they were down in less than a day and a half. For two older gentleman, they were quick and they were clean and professional. Better than the staff that we would have had at our home had we went with Molynaeux. I already plan to use these guys again when we decide to replace the tile in our kitchen and bathrooms with the same LVP we got in our dining room. I couldn't recommend a better company and I'm glad we went with a small owned business over a large chain with terribly unprofessional customer service.

Scheduled a consult - got a emailing confirming the consult... Took time off to meet with them, and…read morea week later we are still waiting!? No call, no show, no email unacceptable!

I probably would NEVER use Empire again if just for the simple reason they can't give you a better…read morearrival time window for your install...I live an hour away from a completely empty house that I'm having carpet installed in and I have to sit in and empty house (NO FURNITURE) for 10 hours...yep a 10 hour window they give you. Can I leave to get food or will I miss my install? NEVER AGAIN. Do better Empire.

I will never be using empire again as they do not value anyone's time and are just looking to make…read morea buck. I chose empire because we needed to get moved into a house as soon as possible and they could be there within the week for installation. I should have known when the sales rep had to call the scheduler to get approval for my carpet to be installed that day. Carpet was scheduled for install Wednesday and we were to receive a call around 7:30AM with an estimated time for install, so a family member was waiting at our house. We heard crickets until about 11:00AM when the installer called and said he should arrive around 5. Later than expected, but fine. Around 4:15PM I called the installer for an ETA to make sure I wouldn't miss him for the 20 minutes I needed to pick the kids up from child care and now it was 6PM arrival. 6:45PM and still nobody and no call. I called customer service and they could not reach anyone in the office or get ahold of the installer. 7:30PM rolls around and the installer called to say he could be there in about 30 minutes if that was okay and he should be there until about 10-10:30PM. This infuriated me, but if we rescheduled who knows when that would have been. We have 3 children under 3 that go to bed between 8 and 9PM and their rooms had nothing for them to sleep on since we moved their mattresses for the install. We decided to have the installer come so we could quit living in chaos. He didn't leave until 12:35AM!! This is totally unacceptable and I would advise everyone to steer clear of Empire unless you can clear your schedule for 24 hours and hope the project gets done. The installer did a good job and the carpet looks good so far (only 1 week and 2 days in), but their scheduling department needs to re-evaluate. I would have preferred to pay a little more and wait an extra week or two for a different company to come do the job than deal with this nonsense. NEVER AGAIN!

Jim Rodgers was a great salesperson that was patient with us on timing and delivered awesome…read moreproduct. We're happy with the installation that has been provided and love our new Mannington Floor. Pics attached, but flooring is still being installed.

Unethical and unprofessional - sales rep explains they will start the work between 8-9am, bring a…read morecrew, and finish by 12-1pm to permit coordinating cleaners in the afternoon before photography of the property the following day. On the day of installation, only one contractor arrives at 10am and quotes that he will complete the work alone by 5pm. With only one laborer working 7hrs, the estimated labor rate was near $200-250/hr, though the sales rep was disrespectful over the phone and would not provide further details to itemize the bill. Rite Rug cares more about their margins than their customers. I should have negotiated pricing further but assumed they were negotiating in good faith. Learned my lesson. I just hope other consumers read this review and learn from my mistake.