Terrible experience. They sent a "designer" for an in-home consultation. He promised to match the…read morenew floor to our existing floors. Not even close! they left us with a horrible gap. When I reached out to the email I was provided for feedback, the response from the president was "sorry you aren't happy."

I recently purchased carpeting for my upstairs living area and my downstairs basement area from…read moreMolyneaux in Oakmont. Megan Baird was my sales representative. The selection process evolved over several weeks' time with several meetings at the store and at my home to review carpet samples, discuss the ideal mix of carpet and carpet pad for an environment with many cats. Megan was extremely helpful in explaining the characteristics of the various carpets we were considering. Also, color and carpet type can be confusing and Megan patiently explained the differences in the various carpets considered and advised as to the hue of the carpets, appropriateness of the chosen carpet colors in relationship to existing flooring in the kitchen and dining room. I had the carpeting installed in 2 "phases" : upstairs and downstairs. The upstairs part was my living room, hall and closets. The installers arrived very early on the scheduled day. I had to rush to finish my last minute prep tasks. The two folks doing the install worked tirelessly tearing up the old carpet, moving my furniture out of the living room, carrying the carpeting into the house and laying the carpet. These guys worked really hard and the quality of the installation showed. They also did an excellent job cleaning up afterwards, vacuuming the new carpeting and disposing of the old carpeting. Again, the two installers really worked hard installing the carpeting and they did an excellent job. I will definitely use Molyneaux for my future carpeting needs for the two bedrooms that are destined for new carpeting in the future.

We recently completed our 2nd carpet project in the last two years, both with Molyneaux. Both left…read moreus 100% satisfied. We worked with Allison Connelly, from the Monroeville location. She came out to our home, surveyed the room and gave us great advice along with help in selecting the right carpet at the right price. This last project was the final stage of a complete basement remodel. I had concerns about the installers coming in right after the full renovation was complete, maybe nicking things up etc...I also was worried about them working around a refrigerator an ellipitical machine and stationary bike. My concerns were completely unfounded. They left everything in perfect condition, moved what they had to move and did a fantastic job. The carpet looks great!! We couldn't be more pleased and highly recommend working with Allison and Molyneaux. We'll certainly work with them again.

I did a Shop at Home and ended up purchasing carpet for living room, stairs, 2 bedrooms, a hallway…read moreand den. (Same carpet throughout). I unfortunately do not recall the name of the gentleman that came out but he was fantastic and honest.  I appreciated that. My home had been used as a rental property and the last tenants destroyed many things, including the carpet. I used professional strength cleaner and a heavy duty scrubber over the course of several days. I purchased an ozonator and used it twice on the home - and that carpet was so awful, it had to be replaced.  Molyneaux's local rep came out and evaluated my needs. He was able to offer a realistically priced product that would suit my needs, which was fixing damage and prepping the home to sell.After receiving the quote, I was in a little sticker shock. I delayed making an decision and even tried cleaning that carpet one more time.  The gentleman personally called me to discuss my delay. After a few additional questions and decisions, the price was able to come down a bit and I signed the contract that day. We used the financing option and it worked out perfect for my situation.  I was pleased with the install time and the subcontractor sent to perform the work. And my home buyer commented at how nice the carpets looked!  Guess, you can't really get a better testimonial than that.

We hired Molyneaux to install manufactured hardwood on our first and second floor. They were…read moresupposed to have it installed while we were on our honeymoon. Instead, they barely finished our second floor and had none of our first floor done when we returned. On top of that, it took them an additional three days to finish the job. The final job included uneven floors, floors that creaked, and floors that were not evenly distributed. They clearly were in a hurry, with quality being a minor concern. They offered us $500 credit for a future job but their pricing for said future job was so outrageous it seemed a joke. Instead we went another direction. We used Empire for our addition 6 months later, and the quality difference is noticeable. The Empire floors are solid, even, and stable. The Molyneaux floors are uneven, inconsistently placed, and lacking quality for the price charged. Overall very disappointing.

The three men crew, I'm sorry I forget names. (I called to get their names but the girl never gave…read morethem to me) arrived on time. They were very professional, polite and kind. They made sure of the job and the carpeting was correct. I am remodeling a little apartment off my home. Then they immediately got to working, diligently worked hard all day till my carpet was all installed beautifully and professionally. They did a wonderful job. I will continue to use this professional company and crew for future projects. Thank you! I highly recommend molyxneaux. Price was good too for the excellent work and quality carpet and pad I purchased.

Great pricing. Excellent service. Excellent result. Carpets significantly cleaner. Definitely…read morerecommend.

Very helpful and informative 70% off of every rug i bought my favorite was the gabbeh I cant say…read moreenough about my experience accept that i felt a warm embrace by the salesman and the discounting was such a huge savings that i actualy bought a second Bijaar

Great carpet and padding at a good price. Installers were great. I love my new carpet.read more

Terrible staff. Unprofessional and untimely. I highly recommend using someone else. Not worth the…read morehassle of a company that doesn't care. There are plenty of carpet places, skip this one.

Professional. Fast! Responsive. Detail oriented. I will hire this company again. Everything was…read moreexplained upfront. I received confirmation call a few days before arrival with a window of arrival.

Was able to book short notice. They were on-time and very thorough. Great job, very responsive. I…read morerecommend.

We had contacted Molynaeux and Romano Floors for a quote on whole house carpet replacement and…read moreflooring to be put into our dining room. We had gotten a quote on carpet and LVP from Molynaeux first and had gotten the second quote from Romanos a few days later. Same carpet as what we selected at Molynaeux and a better quality flooring than Molynaeux in a color that we loved. The owner came out all the way from Plum/Penn Hills area to Wexford to measure everything and had given us a few sample options based on what we had told the receptionist we were looking for. He didn't pressure us into going with one brand over another. He brought the same carpet option we wanted from the other place and a couple others that were going to be durable for a baby and dog living in the home. We looked at the samples while he walked around and took measurements. He had sketched a rough floor plan with dimensions of each room where as Molynaeux just used their phone to measure and enter dimensions. We had selected a nicer option or the LVP flooring than what we picked at the other place and we were told that it was actually a little nicer than some of the other options because it was thicker. He assured us with our size dining room that going with something a little nicer wasn't going to add more than a hundred or two onto our total bill. When we received our quote, they were about 1.5k less than Molynaeux. We weren't nickel and dimed for removal or padding that we were at the other place. We pulled the trigger and got scheduled out to do the carpet. Two of their workers came by at 5-6am on the start day and had almost all the original carpet pulled up and the new padding out down. I think they were down in less than a day and a half. For two older gentleman, they were quick and they were clean and professional. Better than the staff that we would have had at our home had we went with Molynaeux. I already plan to use these guys again when we decide to replace the tile in our kitchen and bathrooms with the same LVP we got in our dining room. I couldn't recommend a better company and I'm glad we went with a small owned business over a large chain with terribly unprofessional customer service.

Scheduled a consult - got a emailing confirming the consult... Took time off to meet with them, and…read morea week later we are still waiting!? No call, no show, no email unacceptable!

I probably would NEVER use Empire again if just for the simple reason they can't give you a better…read morearrival time window for your install...I live an hour away from a completely empty house that I'm having carpet installed in and I have to sit in and empty house (NO FURNITURE) for 10 hours...yep a 10 hour window they give you. Can I leave to get food or will I miss my install? NEVER AGAIN. Do better Empire.

I rarely leave negative reviews, but after months of trying to work with Empire, I feel obligated…read moreto share my experience. We hired Empire in April to replace the carpet on our covered porch and paid our deposit with the understanding that the installation required approximately 48 hours of suitable weather before and after the project due to the adhesive specifications. Living in the Pittsburgh area, I completely understood that weather could delay scheduling, and I was prepared to be flexible. What I was not prepared for was repeated cancellations during the best weather windows of the entire season. On one occasion, we removed all of our porch furniture and prepared everything for installation, only to have the appointment cancelled. After I called to explain that we had an upcoming party and really needed to take advantage of the rare stretch of perfect weather, the installation manager assured me someone would come the following day. The next morning, I received a call telling me that "none of the installers took your job." I was then promised the job would be completed the following Monday or Tuesday. It wasn't. Instead, I received another generic rescheduling notification. This pattern continued over and over until the weather inevitably changed and the ideal installation conditions were gone. I escalated the issue to corporate customer service, documented the entire timeline, and simply asked for assurance that my next scheduled installation would actually happen. I never received a response, let alone a resolution. After months of waiting, repeated rescheduling, broken promises, and no confidence that my project would ever actually be assigned to an installer, I ultimately cancelled my order. The most frustrating part is that weather was never the biggest obstacle. When ideal weather conditions existed, Empire repeatedly failed to capitalize on them. For a company that installs outdoor flooring requiring very specific weather conditions, that is simply unacceptable. If you're considering Empire for an outdoor installation, be prepared for the possibility that your project may continue to be pushed back, even when conditions are perfect. I wish I had a better experience to share.