Walking into this Office Depot is less like a retail experience and more like an unintended…read morepilgrimage through a warehouse that time--and janitors--forgot. If you are coming here for the FedEx drop-off, may the saints guide you, because the store certainly won't. There are zero visible signs indicating where to leave your packages. I eventually discovered that "service" here is a theoretical concept rather than a practiced reality. I spent enough time standing around waiting for a human being that I nearly developed a patina to match the floor. Speaking of the floor: it is impressively dirty. For a place that sells cleaning supplies, they seem remarkably hesitant to use them. The aisles are packed with merchandise, yet the store manages to feel abandoned--like a cluttered monument to corporate indifference. If you enjoy scavenger hunts in dusty, unstaffed showrooms, this is your Mecca. If you actually want to ship a package or be acknowledged as a breathing entity, literally anywhere else in the Richmond would be better.

I'm writing an update because it's been 8 years since it changed to Office Depot. The staff changed…read moreand try to be helpful. It's good for certain needs like pens, paper, and ink.

We worked with Cory's team for our office liquidation and had a great experience. They were super…read moreresponsive and came out quickly to assess our space, gave us a quote right away, and scheduled a pick-up date soon after. While they didn't purchase any of our equipment (understandably, since most of it was heavily used and we didn't have multiples), the fee they charged to haul everything out and clean up was more than fair especially compared to other liquidators we looked into. The crew was efficient, friendly, and communicative throughout the entire two-day process. I'd definitely recommend them to any company planning a move or needing to offload office equipment.

Great assortment of office and kitchen furniture. On site staff is really fantastic. Prices are…read moredecent but not great as more worn items should be more heavily discounted. Subtract 1* because everything is jammed like sardines into warehouse and difficult to get phone/online info.

Shirley is very amazing to work with. We moved into a new office that was already furnished and the…read morechairs there were terrible, but Shirley was able to help us find some very expensive Herman Miller chairs to replace the bad ones in our office. She was open and honest about the quality and made sure we got ones that were gently used or almost in brand new condition. She also was very flexible with the negotiation and the delivery. We have done repeat business with Cycon and will continue to look to them first for our office furniture needs.

I did the research and pretty much knew what I wanted. I was torn between two chairs and Shirley…read morewas helpful and let me hop back and forth between the two and scoot around the floor. I finally decided and paid cash and left a happy girl. She's honest and I like that. She even told me what chair she uses and why.

I walked past this stationary store while walking from the ferry to the convention center when I…read morewas visiting for a meeting. I stopped in because I thought they might be able to find a Moleskin planners. I had ordered one twice from a prominent online store without getting what I wanted. Patrick and Co. did not have quite what I wanted in stock. But Bobby asked what I was looking for, and brought 3 planners in from their other store for me to look at the next day. One of these was exactly what I was looking for. I was very impressed with Bobby's friendliness, responsiveness and customer service. I would shop there again. Kudos to Bobby and all the staff, who provide exemplary personal service.

This place has THE best greeting card and postcard selection ever. Not ordinary, not cliché, but…read morealways something snazzy and tasteful or hilarious. And then there are the stickers and pens, some art supplies and boxed stationery + + + +. Great place for gifts, jigsaw puzzles, an umbrella, a canvas bag or any and all of those office supplies. Even during the pandemic, I would venture there on Muni for scribble and jot supplies. Long live Patrick & CO!!! Thank you for all your great stuff, service all these generations!

I had placed an order online for a custom print. While the online instructions said it wouldn't be…read moreready until 7 pm the next evening, I got a text within an hour saying my order was ready for pickup. Talk about underpromising, overdelivering! It wasn't immediately clear to me where to go for my pickup but a helpful associate pointed me in the right direction. Once I got the counter, I was immediately asked if I needed help and when I gave them my name for the pickup order, they were able to easily find it and give me my item and I was on my way.

I came here to scan some docs to a memory stick…read more The copiers were clean and efficient. Store was well lit and clean. Parking: ez.

Albert got our printer back up and running again quickly. He has a wealth of knowledge and was a…read morepleasure to do business with. We will be using his services again.

Gave me free advice on the phone without trying to get me to come in and spend money. This will be…read moremy go to from now on.

Could not get through on phone or website drove from Sonoma, paid for parking just to find out they…read morewere closed due to staffing. That's f'd up.

Buyer beware! This store sells quality products but has terrible cancellation and return policies…read more I ordered a chair at the end of December and was told it would ship in 1-2 days. In fact it shipped in 6 days and I didn't get a call from the shipping service about delivery for more than a week after it shipped - and after my spinal surgery!! I attempted numerous times on the phone and on email to cancel the order with a Relax the Back employee, only to be told that the chair had been loaded on the truck and there was nothing they could do to remove it - wiich is ridiculous. This chair traveled from CA to NJ and will now be traveling back, at great cost to me and great waste of fuel and time for the shipper. Don't bother with this company - stick with Amazon and get your chair in 2 days, regardless of where you live.

Don Beger made what could have felt like an overwhelming purchase into an enjoyable and genuinely…read morethoughtful experience. Investing in a Herman Miller chair is a significant decision, and Dan brought the perfect combination of expertise, patience, and professionalism throughout the entire process. He took the time to understand my needs, answered every question thoroughly, and never once made me feel rushed or pressured. What stood out most was how knowledgeable he was, not just about the chairs themselves, but about helping me make the right long-term investment for my comfort and work life. Exceptional customer service is rare, and Dan exemplifies it. He is the kind of employee who builds trust, creates loyal customers, and elevates the reputation of the entire company. Herman Miller is fortunate to have him.

I went to the Chestnut Street location and said "my back hurts, please sell me a chair." So they…read morecharged my card, and I asked when I could pick it up. Oh no. Can't pick it up. Have to get it delivered, and their carrier won't bring it inside, or call or text when he arrives. No, he has to leave it on the sidewalk outside my house. They can't even give a definite day. But I live in San Francisco, I explain. I have a bad back, which is why I am purchasing this expensive ergonomic chair to begin with. I either need it delivered and carried upstairs or I can come get it and then bribe someone to carry it upstairs for me. Then they tell me about the super premium delivery service they offer, which features carrying upstairs, and scheduling. Starts at three hundred. So I cancelled this order and got them to refund the charge, and then I bought myself a pollo asado quesadilla at Nick's Crispy Tacos nearby (now THAT was a five-star experience), and then I found the same damn chair on Amazon, used, for three hundred bucks cheaper, and the United States Postal Service will bring it next week, and I will bribe someone to carry it upstairs for me, problem solved. No thanks to these guys. No wonder retail in this town is dead.