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Steam Pros

5.0 (7 reviews)
Closed • 9:00 am - 5:00 pm

Services - Steam Pros

Carpet cleaning

Rug cleaning

Upholstery cleaning

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Head of the Household Personalized Cleaning Service - Harbor rental

Head of the Household Personalized Cleaning Service

(150 reviews)

Hi This is my fourth or fifth time using this company the…read moreowner is very responsive and very professional and gets back to me ASAP. I definitely recommend Ana she is wonderful very and hard working. Ana was easy to communicate what I need to get done. She also went above and beyond.

We chose Head of Household based on the yelp reviews and ratings…read more We needed to have our vacation home cleaned after having a tenant for five weeks. When the family moved out, we had the house prepped for professional cleaning by emptying the refrigerator, emptying all the trashcans and replacing the liners, sweeping the floors, and cleaning the toilets. We also washed and put away all the dirty dishes, sheets and towels. When hiring Head of Household, we asked that our home be made "hotel clean", with special attention be given to the floors and bathrooms, that the interior of the refrigerator be wiped down, beds made, and that the cobwebs be removed from the staircase. We needed our vacation home to really sparkle as we depend on positive reviews and know that high-end vacationers value cleanliness. Laurie Bishop is the owner. She returned my call promptly, even though she was out of town. She promised to get our vacation home "hotel clean" and assigned a crew to clean the home within a few days. We were very optimistic that we had found a great cleaning service for our vacation home. When the cleaning team arrived, there was a question about the address and we received a call. After answering her question, we reminded the employee that we wanted special attention to the floors. We checked on the home a few days later. We found the beds were perfectly made. The carpeted bedrooms had vacuum lines on them. These areas were the only part of the service that we were satisfied with. The hard floors, however, appeared dirty. We took a "Swiffer" mop and wet liner and began lightly wiping the tile and wood floors throughout the house. We went through eight liners, and each was dirty, meaning that none of the hard floors in the house were cleaned. Also, none of the area rugs were vacuumed and neither were the stairs. We wiped one of the bathtubs with a tissue and found it to be dirty. We discovered that all of the bathrooms were poorly cleaned. The refrigerator interior had not been wiped clean. There was dried red sauce left behind on the kitchen counter. The oven face had not been cleaned, nor had the cabinet doors, several of which were dirty. The cobwebs remained in the staircase. We called Laurie and she came out right away to discuss the work. She admitted that the work was poor and that the floors had not been cleaned. She coached us on how to remove the cobwebs ourselves. She offered to refund our money or send the same cleaning crew to come back out on Sunday. Strangely, while admitting that our vacation home was not "hotel clean" and they didn't do what they were supposed to, she defending the cleaning crew by saying that their other clients never complained about their work. We didn't feel comfortable with having the same cleaning crew return. We also didn't want a full refund, so we allowed a $30 discount. Laurie, the owner, was pleasant to work with, but the standards of the actual cleaning service are far below what we can accept for our vacation home.

Perfectly Clean - We are celebrating 3 years of wonderful devotion from our employee Cristina Barroso!!

Perfectly Clean

(46 reviews)

I picked this company based off the Yelp reviews and this is the first time Yelp was wrong. I…read morescheduled a deep cleaning of my home prior to my baby shower to take the load off myself. The person I scheduled with sent me a list of items they cover and with that I scheduled. The tech arrived late, but I let it go once she arrived. I showed all the areas needing to be cleaned and once that was covered, I let her do her thing and stayed out of the way. I could tell based off the first room she was struggling as she was cussing to herself. The rest of the house seemed to go smoother. Once she was done, she notified me, and left. Once I walked around the house, I noticed the counters in the kitchen weren't cleaned, the top of the fridge wasn't cleaned, blinds were "cleaned" but not thoroughly or at all and what blinds were cleaned you could see where a quick swipe was done leaving dust behind. Fans were also left dirty. All things that were said to be addressed. I reached out to the company who called me back and said that because the tech was there the entire time, there would be no partial refund option and just because they say they will cover all these areas doesn't mean they will get to them in that amount of time. They did offer to send someone out later in the evening or Sunday, I explained my baby shower was Saturday, so cleaning Sunday wouldn't work nor would coming later in the evening as the person couldn't get it done right the first time. Ended up ending the call letting them know I wouldn't be recommending them due to poor customer service. Received a message on Yelp later letting me know the full balance would still be due. Don't waste your time if you want something done right.

They did a great job! Love how clean my house was after they left! Communication was great! Can't…read morewait to have them come back!

Steam Pros - homecleaning - Updated May 2026

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