Update: As of today, Vera has renewed my faith in Cleaning Llamas by being kind and her customer…read moreservice and empathy towards my issues and concerns has me feeling better about engaging with Cleaning Llamas in the future. I will reach out to her to get the service that I deserve. Thank you Vera! Customer service was good, however the service to my couch and mattress were terrible. I have a huge stain on my couch. It looks like dirty water stain. He first cleaned my tan couch, then cleaned my mattress and afterwards there's a huge stain. I have to purchase a new mattress. Worst part they blamed the stain on me and that their work lifts actual stains within the mattress..I CALL BS..

I sent a Yelp quote request last night and Cleaning Llamas responded super fast. They gave me an…read moreinitial quote after I let them know that I have a 5 person sectional and someone had spilled coffee on it. They stated they could have someone out to me 8:00 am and would text me prior (as I said sometimes my baby is still asleep at 7:30 am) - well Tim the technician did text me prior to arriving and he was at my house on time. Not a huge time window for arrival but SET and ON TIME! I love that with a business. The couch did need an overall cleaning as we have not had it professionally cleaned since purchasing years back and I'm glad we went with this company. The fast response, timeliness of arriving, and service of my sectional were all worth the value (which was fair in my opinion). Tim did an awesome job - My couch looks new!

Another fantastic experience with Eric. This time he patched a large area of carpeting that had…read morebeen damaged by cat urine. He, as always, went above and beyond to make it the best it could be. Spent more time than anticipated but maintained his original price. Eric is great and I highly recommend him!

I was recommended to use Eric with Midwest Carpet Care to clean my recently passed mother's condo…read more We had everything moved out, getting ready to sell. It was a three bedroom with living and dinning area about 1000 square feet. He quoted $450 +/- over the phone when he got on site he said he would do it for $438 and said it would take about 2 1/2 hours to complete, the work included cleaning/shampooing all the carpet and cleaning all stains (which were verv small in size). My mother kept a very clean home and the carpet wasn't in bad shape to begin with. Eric said he was finished 1 1/2 hours into the job so I went to look at the work and right away looking to see if the spots/small stains had been removed where we discussed prior to starting and they were still there and not cleaned completely. He did remove rust spots from under the dresser legs in my mother's bedroom that we discussed, but after shampooing rust spots appeared under the coffee table legs in the living room. In my opinion there is nothing wrong with finishing a job earlie if the work is complete and done well, but in this case the worker (Eric) did finnish earlie and the work was definitely not complete. After he left l looked closer to areas of the carpet that didn't look shampooed and they were dry to the touch, they weren't even shampooed. This is why the carpeting didn't have that uniform patterned look to it because it was not completely shampooed. At a cost of $438 dollars divided 1.75 hours (he did come back for 15 minuts to clean some of the spots he missed) that comes to $250.28 per hour! That sounds to me like a great rate, if you can get it do a good job and keep your customers happy. For one more hour of his time he could have done a quality job still put very good money in his pocket and had a happy non complaining customer. 4/30/26

I have been using Carpet Cleaning Group for a little over 10 years. I hired them right after I…read moremoved into my house because the basement carpet was just beyond. It was one of the first things I planned to replace. But after one cleaning, CCG completely brought it back to life and it looks brand new. I have two big dogs, so I have them come about every nine months and they consistently do the wall-to-wall carpet in my basement and the stairs up to the first floor as well as my couch. And the couch is done cushion by cushion and pillow by pillow. Both the carpet and the couch always look brand new after they leave. Sporadically, I have also hired them to clean other pieces of furniture that I don't use that often - to an amazing end. And recently, they started doing my custom runner up the stairs from my first to second floor. I was a little nervous about it at first as it has custom canvas trim - but again - looks fabulous. Can't recommend them enough. I have been lucky enough to have Zach and Valodia do my service that past few times and they are always on time, pleasant, professional, and really good at what they do.

I'm a repeat customer! CCG is always on time, so organized and does an amazing job. I've trusted…read morethem with my Persian rugs, my area rugs, and now my sofa and love seat! Zach and Dave made my eggshell sofa bright again (and got rid of the dog hair), no musty smell, pleasure to interact with. Professional, courteous and efficient. I'm a fan! They're coming back closer to fall to do our installed stair runner and landings...their quote was quick and clear. Lots of love for CCG! Cleaning gurus.

We have used Zach and Mitch every year for a few years now to clean our white carpets. The carpets…read morelook new every time. They take their time, and take extra precautions to make sure they don't damage the corners or walls, etc. They are more than just carpet cleaners. They make a point to get to know their clients. I would highly recommend them for carpet cleaning!

I just tried North Shore Dry Carpet Cleaning for the first time and they were great. Excellent…read morecleaning job as well as service. Was very careful about doors, walls and furniture. I will call them in the future.

SN Cleaning did an amazing job for a very fair price. We hired them to clean our downstairs carpet…read moreand carpet on the stairs. We included deodorizing and the enzyme treatment because we have senior dogs. Today is the day after the treatment and everything looks (and smells) great! We're going hire them to clean our rugs upstairs, all well, and then have them come every three months so we keep up with the dogs. The process of communicating about services and scheduling was quick and easy. The information we got was thorough and straightforward. And it turns out that I overestimated the size of the downstairs, so we were charged less than what we were quoted. Everyone I have dealt with at the company is polite and professional. Highly recommend SN Cleaning!

Very respectful. Dressed very nicely. He asked questions So that he can do a perfect job. I was…read morevery impressed with his job. My carpet looked almost brand new. 10 out of 10 for me regarding their job. Thankyou A.S.

We got a Groupon for this service, called to make appt and was told that they don't accept Groupons…read moreand someone must have signed them up. I can understand that... but my problem is that before I had a chance to ask what it would cost to have the rugs cleaned without the Groupon the guy just cold hung up on me. I would have probably had the rugs cleaned by them if the price was reasonable but the rudeness of hanging up on a potential customer is just beyond the pale. Would not use this company if it were the cheapest thing in the world. Very unprofessional and definitely lost any chance of me doing business with them and I will let my circle know to avoid them also. Maybe you clean rugs well, but your customer service is unforgivable.

Sherwin did an amazing job. Our carpets look terrific. It was very easy to schedule the work, he…read morearrived right on time and I would recommend him to anyone needing carpet cleaning.

First, Rhino is VERY easy to work with. A simple text message to book an appointment, they are very…read moreresponsive and I was scheduled the same week I reached out. Second, the couches were absolutely disgusting thank you to my dogs. They had their hands full with this job and I could not be happier with the results!! The couches and rug are amazing and smell so good!!

I was really happy with Rhino for the cleaning of a couch, four upholstered chairs, and area rug…read more The scheduling was very fast and easy via text. The tech showed up in time and worked quickly and respectfully. I have a dog so these items looked tired but now appear fresh and clean again! Thank you!

I had Jim from Fiber-Tech clean all the carpets in my home and I must say that he did an excellent…read morejob!! For as old as the carpets are he really got them clean!! Highly recommended!! Sincerely A happy customer

Just had the carpets in our new home cleaned by Jim and team. It was a great experience. He was…read morecommunicative, the price was fair, and they came out great.

6 out of 5 Stars!! On time, professional and friendly. What a great experience! After inspecting…read morethe cleaning work done, I can't rave enough. They got out all the residue left from a previous carpet cleaning too. Love the goodie box of products to take care of spots between cleanings too! Reasonably priced as well. Thanks Unique, you have another new loyal customer!

I am a regular customer of Unique when we lived in Glenview. I was thrilled that they served the…read moreGurnee area! We had our carpets cleaned in our new home. The carpets are older but Jose and his partner did a fabulous job deep cleaning the rugs. Perked them right up! Also, they finished in less time than expected and, even better, cost less than was quoted (it's a big house with lots of carpeting). We will use Unique again. Well done!

Great job cleaning my dryer vent. Easy to schedule the service. They did a professional job…read more Excellent customer service. I highly recommend DCS.

I got a call the day before the appointment confirming time. I got a call a few hours before they…read morewere to come asking if it was ok to come an hour earlier then planned. I then got a call saying they would be just a few minutes late...GREAT customer service and communication. They came with 2 men to clean my very dirty and stained carpet. Miguel and (I forgot) were great, super respectful of my belongs and then the owner shows up to make sure everything was going right. again, great customer service. When the carpet dried the next day, my stains were gone!!! This company did a great job, not cheap but a fair price and a great experience.