They had a rough patch not long after they first opened but they have turned it around. They have good burgers & shakes and really good service now. read more

We went to order our food and got it but we did not get the 2 shakes that we got with our order, so we went up to the counter and handed them our receipt that we got and they just said " Oh, sorry we didn't see that" and went to make our shakes. There is literally Shake in the name! How whoud you not see the order for a shake when one of your main things you can have is a shake. we will not be coming back to this location. read more

Single patty burger with cheese was....SALTY. very salty. Fries? Cool to the touch and bland...no seasoning.

Overall great food, but they put cheese on my cheese fries. They also said my name right %50 of the time. read more

Steak 'n Shake - Just get normal fries these suck - Burgers Near Me - West Des Moines, Iowa

The burgers were solid, the fries were lovely, the drink was massive, the service was quick, the interior was solid, a solid spot for anyone coming through west Des Moines. read more

I am always returning back to newly opened places to see if the Burgers did retain their appearance, taste and price as recently reviewed by the Des Moines Register. I don't know where or what day she got her burger, but my Double Steak Burger was a thumbs down due to taste-no seasoning, presentation-- sloppy- and price gone up a few quarters. The burger I had here when they first opened was truly good, but now as they venture to open another franchise in Waukee off Alice Road-- I hope the staff ups their game to truly reflect the brand. Another downer was that the lobby was closed for renovations -- ladders, rags, buckets and tools were everywhere in that small space while the cooks continued to serve drive up only with workers in the prep space. As the workers flirted with the staff-- I wondered how sanitary my burger would be. By the way my fountain Dr. Pepper was awful check your mixture! read more

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Food is always good. Service could be a little better but it is fast food. The mustard relish is to die for

Hey Zeke from Kiosk 1...I have your order that was given to me in the drive through. Which tells you all you need to know about my first (and probably only ever) visit to Steak and Shake in West Des Moines. read more

Update hours.. closed at 9:00. Drove 30 minutes to find them closed.. real bummer. One of those signs in the front window.. ‍

Feast your eyes on that melted butter drizzled atop the bun. And a pinch of garlic salt sprinkled as well My milkshake was thick, handspun with a cherry on top. The food was ready fast but this was surely a step up from what we call Fast Food If you're feeling indulgent be sure to treat yourself The place was clean, Drive Thru was bustling and there was all hands on deck right around supper time. Shout out to the manager who was bouncing around stations making sure the entire machine was well oiled. read more

Steak 'n Shake - Double Garlic Double Steakburger Combo Banana Milkshake - Burgers Near Me - West Des Moines, Iowa

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The hype is real guys. Real great burgers and shakes. And at Good prices! My husband ordered all the burgers and he loves the triple patty Garlic Steakburger the best. Chicken tenders are on the small side but they are a favorite too. Oreo milkshake is ordered every time we go. Price is reasonable. Been there a handful of times now and it ranges $20.xx- $28.xx for the family. The long line to order is probably the worse. My advice: Sunday's at 4-5pm is like a 20-25 min wait to order. We also went on a Saturday afternoon 3:30 pm and it was a 50 min wait to order. We've timed it that if you are at the end of the line where the drive way in is, it's about 30-40 minute wait. All drive thru for now during the pandemic. All employees are masked. This location also does not accept the reward system. "Their computers are not properly networked to the headquarters." Says the owner/manager who we always see at the window. Overall, food quality is great. Waiting in line for this tasty burger is for your discernment. It's been worth it the many times we have gone. And we will recommend! read more

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Fries were cold, chili was far runnier then I remember. Nice to have a bunch of self-service kiosks to order from with no water option...ask at the counter if you can catch someone...cheese sauce was cold...nowhere near as good as I remember from my days in Iowa City. read more

Steak 'n Shake - Undercooked fries and Double Steakburger w/ Cheese - Burgers Near Me - West Des Moines, Iowa

We have made Steak n Shake a part of our lunch or dinner plans several times now. The pandemic has made things challenging for this and other businesses, but our experiences have been good. This location remains drive-thru only, and my wait time for this particular visit was only four or five minutes with as many cars in queue. This is pretty consistent with all of my fast food stops for the past few months across the Des Moines metro. My order was accurate and the food was fresh, hot, and fast. If you were looking for something a little different than your standard fast food hamburger joint, Steak n Shake is still a good option. read more

If you're looking for mediocre food and a lot of attitude, then this is your place. The employees don't like to be interrupted when they are just standing there checking their cell phones and twirling their hair. Asking for a drink refill because the dispenser isn't working is too much for them. Best of luck with the longevity of this location. read more

I went there through the drive through. I have a family of 5. My order was almost $70 and they forgot some of our food. I live on the south side of des moines so going all the way back out there was not an option and they don't have a phone number to call to let them know they forgot some of my food read more

If you LOVE cold burgers, this is the place for you. Our food was fast, prompt, and cold right out of the bag. They were not busy at all, now I know why. read more

Did not enjoy listening to loud Mexican music from the kitchen while eating our lunch. do not mind it if we are eating at a Mexican restaurant. read more

I have been there multiple times, food is always great. I'll keep trying everything on the menu and check back

If I could give zero stars I would. Bland food, tiny fries, high prices and when we got home we were missing a burger. When we went back they gave us attitude after we drove ten minutes to get there and ten minutes home for a second time. Never again. read more

We just ate at the Steak N Shake in West Des Moines. The parking lot was "littered", the waste area needed wiped off and the floor needed to be cleaned under a table. My last visit. read more

This is another example of Iowa people messing up a GREAT franchise that is very easy to run! They keep the back door open during business hours and they keep the drive through lights off at night that way it looks like they are closed. The owner or owners of this location deserve to lose the money they put into this franchise! This place has been doing things the Iowa way since day 1! Just wait it will be a Mexican food drive through in 6 months. read more

Steak 'n Shake - an open door to a kitchen - Burgers Near Me - West Des Moines, Iowa

The worst ever. I went through the drive thru, ordered a double with NO CHEESE. I got a cold double with cheese. I asked to make sure the onionrings were crisp and the top two under the heading lamp were crisp, BUT THE REST OF THE LARGE ORDER was steamed unions and batter. How can this be what you are in the business of doing? read more

I ordered their garlic burger, the patties were paper thing and extremely greasy, no garlic, but they made up for that by loading as many onions on there as they could get. Maybe I'll go back and try one of the shakes...... read more

Well I have been waiting for the west des moines place to open because I usually hit the one near iowa city..I like the burgers for flavor but not size..lb wise..french fries are shoestring type..which are good but due to their size they don't travel well before they get cold..and currently the dine in isn't an option..but my favorite is the shakes..I will stop by the Iowa City one just for a shake for the drive back to dsm..The only strikes on the wdm location is staff shortage and reduced hours due to that..and be prepared to wait 30 minutes or more for food while you snake through the wrap around drive thru line. Hopefully that gets better..once that happens I will go more often..until then not worth killing over half my lunch period sitting in my vehicle waiting.. read more

Steak 'n Shake - Menu board in drive thru.. - Burgers Near Me - West Des Moines, Iowa

I placed an order in their app. They told me they never received the order. I showed them the order number in the app. They said they were told by their franchise owner to not fill any orders unless it comes in on their system. My bank account was charged, but I didn't receive my food. They've lost a customer over a $12 order. read more

Can't speak to their food because I waited in line for 18 minutes in the drive-through, and never got up to the box to place my order. When I arrive there was only about three maybe four cars ahead of me to place orders. Unacceptable. I'm guessing if I had stayed in line, it would've taken me over 30-40 minutes to get food through the drive-through. I doubt that it's that good. read more

The food is amazing! So yummy. I had the Frisco Melt and an Oreo mint milkshake, so creamy. Service was friendly too. So good to finally have one nearby! read more

Steak 'n Shake - Frisco Melt on sourdough bread with a mint Oreo milkshake - Burgers Near Me - West Des Moines, Iowa

We wanted Steak n Shake to come to Des Moines. The locations in Coralville and Moline are still stops for us on drives east. But the concept tried here fails. The sum of the parts is not the whole. We stopped in during the pandemic for takeout and gave things a pass given that and the relatively short time they had been open. But nothing has improved and it's time to comment on it. The burgers are not made to order. Each patty in two triple Steakburgers was Luke warm at best; no greasy juice that's part of the experience devouring these mega sliders. The cheese wasn't melted. A large order of cheese fries should come with more than one meagerly filled condiments container of cold liquid faux cheese. This is quick serve taken to an extreme. It's going to be a while before we are back. read more

Decided to eat out for Sunday dinner. Thought we would try out Steak 'n Shake. It opened up a couple of weeks ago. It was pretty poplar when it opened, so didn't get to try it until recently. Not sure what the hype was about. The food was nothing special. I honestly would prefer going somewhere else. Our burger patties were thin and burnt. Fries were okay and their milkshakes were not good. I think McFlurries are better, just my opinion though. Might give it another try in the future..we'll see if we go again. read more

Worst Steak 'n Shake ever!!!! They do not understand simple orders, the staff is not polite and are terrible! Safe to say I will not be going back! read more

The line was quite the wait, but I was excited to try it so we didn't mind. We both got double cheese steak burgers and they were delicious. A bit greasy but still very good. We also got a steak frank w/ chili n cheese and it was pretty good. Taste like a chili dog from home. We got a Kit Kat shake and a Nutella shake. The Nutella was AMAZING! Definitely want it again. The Kit Kat was also amazing but a little difficult because of the candy chunks. All together very tasty and glad we made the trip to try it! read more

Steak 'n Shake - Nutella Shake - Burgers Near Me - West Des Moines, Iowa

Lines were crazy opening day so I decided to wait. I stopped back the next day and the line was a bit more reasonable still about an hour wait though. I think people were pretty excited to have a Steak n Shake here!! I ordered the Frisco Melt meal with a Vanilla Shake. The melt was delicious as was the shake. They didn't have chocolate or strawberry shakes and instead of opening at 10 as advertised they opened at 11 so -1 star for that. Otherwise service at the drive thru and the food was great! Once the newness wears off I'll be back read more

Steak 'n Shake - Vanilla shake - Burgers Near Me - West Des Moines, Iowa

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They're okay. Scanners don't work just yet so none of the coupons are redeemable, so if you use it, they'll give you a number to call for it. A bit of a hassle there, otherwise service is speedy enough. They do get really busy, so wait time depends on when you go. Worth a try though. read more

Been there twice when shake was not available. Waited in line 30 min both times. I would suggest a sign saying ' shakes are unavailable today' somewhere prior to get to the order board. read more

I walked out of the Steak 'n' Shake on Tuesday afternoon (Sept. 6) without my $11.30 worth of food after witnessing unprofessional behavior in the kitchen. Two immature adolescents -- the kitchen help -- were horsing around, playing grab and tickle, and seemingly unaware of how to prepare a simple burger or where the condiments and other ingredients were located. The manager looked on, having to point out to one of the kitchen employees that my kiosk-placed order stated I wanted neither the cheese slice nor grilled onions on either of the two single-patty burgers I'd requested. I'd ordered relish (not available, I was told, even though the kiosk display has it listed), onions and pickles on each one. Then the burger maker asked where the raw onions were. This was not some ridiculous time in the morning. It was 3-something in the afternoon. Surely, the burger maker would have made a few hamburger meals before mine! I was, I will point out, the only customer ordering at the time. I gradually became worried that the food might be stale, contaminated, or whatever. I lost my confidence to want to eat it and decided not to risk consuming whatever these folks were struggling to make. Cooking hamburgers and "dressing" the patties is NOT rocket science. Gee whiz! I am never going to this out-of-the-way West Des Moines restaurant again. The only reason I wanted to try it was because of a much happier Steak 'n' Shake memory I had in another state a few years ago. read more

ZERO STARS! Manager and employee were so terribly rude. Asked for our drink cups while we waited for food. Told no because it's a corporate thing. must be new rule because we've gotten them before and have a receipt showing we bought drinks. Employee allowed to yell and swear at us and then be mad because my reaction wasn't meek and to walk away. Their food is good, but the customer service is horrendous. Asked for a refund after such terrible service, and was told 3-5 days. If I thought for one second the manager would actually process it, I would have taken it but the manager was just as terrible as her employee. I 100% own my part in this and would handle differently if they hadn't been so nasty. Unbelievable. AVOID THIS PLACE! read more

I don't know why people knock this place. I've been through the drive-through a few times and it's pretty decent. Had the double which tastes like a typical fast food burger with better quality beef than McDonalds. Nothing special, nothing bad. read more

it was actually so good 9.1/10 the shake was a lil weird at first but then got really good then then then the burger was mmmm so good but i'm gonna dock points for the ranch it was ok, not quite b-bops good but it it was actually so good then then then the burger was perfect it didn't make me overly full mmm yummy will be back again read more

I don't understand the hype for this place, why is there such a long line to order. The food is disgusting the fries are miserable, the "shakes" taste gross they literally sprinkle a couple of KitKat crumbs on top and call it a Milk shake. The food has such a nasty bland taste. My 2 yr old didn't want to drink her shake, like what toddler denies a shake!! Lol seriously their food is garbage. The 40min + wait was terrible their food was even WORSE read more

I was driving by and thought I should give this place a try. Worst mistake of my life. I had to place my order twice before she could actually get it entered into the computer. I got to the window, and was not welcomed at all. I gave the employee my payment. The employee looked to be African American maybe in her 40's. She had a very horrible expression on and gave me my card and receipt back and I said thank you and she just said "Uhuh" and closed the window. At that point I closed window waiting patiently. She didn't seem happy to serve us. I was talking to my mom and realized she had my food ready so I opened my window and she just gave me my bag with a very unhappy and unwelcoming face. She had nothing to say and closed the window. I realized I forgot to make one of my hotdogs plain I came back and there was a different lady at the window. This one was a caucasian woman with blonde hair looking to be in her 30's. She also had an attitude and wasn't very welcoming either. She did fix my order and wasn't as horrible as the first employee. That was very unprofessional and horrible customer service. She should not be working here. I will not be coming back. read more