The service was fast, friendly, and it's fun they have a door you pull up to instead of a window. The food was fresh and hot.

Great service always. I got nuggets instead of my tenders, (not a big deal) they exchanged them without question. Sorry that I accidentally left my trash in the bag, I forgot it was in there. My bad, please don't be mad at me read more

Food is always spot on! Love chick fillet! Parking and drive through however are beyond terrible. Just like all chick fillets . If they ever get that figured out watch out!! read more

We ordered a lot of food through the drive thru. I was not feeling well and their chicken noodle soup and mac and cheese really help me get a good nights rest after a very long day. read more

Incredible !! My partner and I use mobile order - there's always great deals on their app. And the employees are super quick/kind when we get there. read more

Wow! What a breakfast burrito, this is by far the most indulgent and well crafted breakfast food out of all fast food! Both of us ordered through the app and enjoyed the attention to detail that they put both of our orders into one bag as we specified. And quickly, did not have to wait long, I sure recommend the app ordering over drive-thru, much easier and no wasting gas. I am not a fan of the slightly overpriced typical entrees, not at all buying into the hype considering the artificial flavors and unhealthy ingredients in most of the menu especially shakes, but see the massive appeal here due to their incredibly well trained and friendly service. And breakfast foods! I'm not getting over how stuffed my burrito was, just look at my photos. Breakfast is too easily overpriced and underfilling but no at Chick-fil-A! read more

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I come here often! I absolutely love their chicken sandwich!! It's fresh and hot every time. Plus, the lemonade is a refreshing way to top your meal off!! Highly recommend to order both, and make sure to thank the drive thru server read more

Chick-fil-A - Chicken sandwich Deluxe - Fast Food Near Me - West Des Moines, Iowa

Mobile order app is awesome. Pick up drive thru, curb side or even delivery. Every time I have ordered no issues at all. Order correct every time. Awesome customer service. Sign up for their loyalty program. Worth it for points and they give you free food coupons just because! read more

We placed an online order before 10:30am and allowed for my order to go through and payment collected. We get to restaurant for pick up via drive thru not even 5 minutes later and staff tells us they have no more breakfast, offered no assistance. I did not get a single email that my order was cancelled. Big bummer and miss of customer service. Don't take an online order if you don't intent on fulfilling it. read more

What I like about chick fil a is my kids will always eat it. And as a parent of sometimes fickle kids that's a huge plus! My daughter likes the chicken nuggets and my boy likes a regular old chicken sandwich with American cheese and they both love the waffle fries. I usually get the chicken club, which has bacon and cheese on a grilled chicken breast. The food is actually pretty tasty and the service is always polite! The other thing I love about this place is the play area. It's so much cleaner than any McDonald's play place I've been to and for that they get two thumbs up! Keep up the good work. The cows thank you for eating chick fil a! lol read more

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I ordered a large fry with my meal and didn't get any fries at all. I really wonder how I didn't receive any fries. read more

Chick-fil-A - ows a menu for a drive thru - Fast Food Near Me - West Des Moines, Iowa

I took my granddaughter at this location Wednesday July 10 2024, we ordered 1 8 piece nuggets meal and one 8 piece nugget. $18.00 dollars the size of the nuggets were the size of my thumb nail, absolutely ridiculous. no seasoning, the waffle fries were not hot, and not crisp. there is no way I will go to this restaurant with a chic-fill-a logo ever again. so disappointed read more

Always good and consistent food. The employees are helpful and courteous. Nice family place. Good for take out

I have to say, when it comes to "fast food" it's hard to say I haven't found issues with orders. But Chick-Fil-A continuously delivers fast, correct orders! I've also never had an item come out that was poorly done or assembled. I've been to this location at least 20 times, both inside and out. I'd advise against going inside during the lunch rush as there can be lengthy lines. But aside from that they are still quite quick, have a convenient area to pick up condiments and the play area seems to be clean and younger kids love it. I have also noticed the staff is exceptionally friendly to everyone. If dining in, they even come around to check on you or refill drinks, which you won't find at most other fast food places. This store is conveniently located and a great stop when I'm in the area. As a chain, they often have many offers which will come via the app, so be sure you have it installed when you come. read more

Seriously, Chick Fil-a is the gold standard in service in the fast food industry. Everyone else can only aspire to provide such service. It is a nice touch that they use my name when they bring my food out. It definitely gives it a personal touch. All you need to remember are two words "waffle fries"!! read more

Chick-fil-A - Fast Food Near Me - West Des Moines, Iowa

Yep, this place is delicious! I even took a tour of the kitchen when they offered it and boy it is clean. I worked in a fast dood restaurant when I was in high school and the place wasn't even close to how clean this place was. It was amazing really! The staff are super friendly and the food is always consistent. This is truly fast food. The lines are always long but they move at the speed of light! It amazes me every time. Plus they have a mobile ordering system that is slick. The chicken is delicious. Give them a try! read more

Chic-fil-a aways comes through I didn't bring lunch so I ordered online using the app for curbside pickup. I'm trying to stay aware from carbs and they have pretty good options as long as you stay away from their breading and fries! The curbside pickup was very well identified and went smoothly. The salad was delicious as well. read more

Chick-fil-A - Market Salad - Fast Food Near Me - West Des Moines, Iowa

We just had our best experience at this location yesterday! I came in with my 14 mo old. I placed our order and was given a plastic "container" to put at the edge of the table because they were going to deliver our meal. I'm so appreciative of this since I didn't have to juggle a child and the tray. Then I went to get a high chair and a nice man offered to help me ask I started to carry it with my daughter in the other arm. Again, so appreciated! To end, a lady nearby was offering to help throw away my tray when a Chick-Fil-A employee came over and said he'd take it and also handed my daughter a stuffed cow toy. It made her day! Thank you Chick-Fil-A and its patrons for the wonderful visit! Oh and the food is always good here too! read more

Made a mobile order stating what I want- employee took it upon himself to change my order without asking. Management was no help in rectifying situation. read more

Chick-fil-A - My correct order - Fast Food Near Me - West Des Moines, Iowa

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Friendly staff as always with chick fil and the food was warm and fresh. I got the Mac and cheese and fries, and I would order it again. Give yourself some extra time to go here. The line was crazy and it's really hard to get out of the parking lot without going around a giant circle around the complex. read more

At Chic fil a, the chicken is delicious, the waffle fries are awesome, and the lemonade should be illegal. The food is great and that's what keeps people coming back. It's a step above McDonald's or Burger King or even subway. The service: never have I heard people so well trained in how they conduct themselves. You can tell it's a Christian establishment and their employees display very servant-like Christ-like values. You'll hear employees say "my pleasure" almost anytime you say thank you. Try it (I'm serious). Staff walks around asking to "refresh your beverage" - that doesn't happen at other fast food and often other restaurants. It's so nice that employees are trained to be kind and pleasant, as it really adds to the atmosphere in subtle ways. Inside: chic fil a is usually very clean and family friendly. Compared to other chains, they do an excellent job of making it seem like it's not fast food. Lastly, how funny is the chicken mascot you see everywhere? It cracks me up for some reason and you should like it too. Perhaps it's going to this place as a kid and loving their food. I also like their quote on the wall "food is essential to life; therefore, make it good." If that's their goal, mission accomplished. 5/5 stars. Great job! read more

Chick-fil-A - Fast Food Near Me - West Des Moines, Iowa

Did they make their sauce containers smaller? The drive through at this location is begging for car accidents; 2 lanes merge into one so pay attention. Were out of chicken strips (I know, right?) when we drove through so they had us drive around again and wait for them to bring fresh ones out. Good thing because we ran inside and got more sauce. The wait earned us a coupon for a free cookie. read more

Absolutely great service! Staff is super polite! Food is also delicious. Great quick dinner for my family while on our road trip.

There are few fast food places that I have been to with consistently pleasant service. Chick-fil-a has never let me down. I gave this restaurant 5 stars because of the following reasons: The food- 5 stars! The food here is always served hot and fresh. The chicken strips and waffle fries are my favorite!! They have so many sauces to choose from and there is not an extra charge! The speed- 5 stars! They have two lanes on the drive-thru and the speed of service is impressive. I have never had to wait extraordinarily long even in a 10 car line up! Cleanliness- 5 stars! Service- 5+ stars! As many reviewers before me have stated, the service at this chick-fil-A is impeccable!! I have never once not felt welcome and have never noticed that the employees were stressed. They always have smiles on their faces as they spread chicken cheer! If you are looking for a quick bite to eat in a positive atmosphere, then this is the place for you! read more

Chick-fil-A - They put a cheerful note on my bag in the drive-thru! - Fast Food Near Me - West Des Moines, Iowa

1st chick fil a of Des Moines. They have not disappointed. Been here dozens of times. Chicken nuggets and sandwiches made and served as expected. Every time. Traffic is crazy coming in due to other businesses. But not terrible if in a hurry. Kid and family friendly. Also for large groups. Drive through is great! The managers and workers who run this location are fantastic and accommodate well. Love the people here, have made great relationships since we are returning customers! read more

The Target of all Food outlets. You just want to give them your money. Maybe it's the alluring color of Red like Target but wowzas, when I enter a Chick-fil-A I just feel a bit better about life. Maybe it's the unique way everyone here wants to serve you and make you feel as though you are their only customer. Ever. I never stray from a good thang so I always order the 12 count chicken bites. Always served hot, always taste great and come in lightning fast fashion alongside amazing looking fries that reflect just how inventive this companA can be. I like a place that refills your half empty/full glass. Without being asked. I like service that seemed to fall in the Bermuda Triangle some 30 years ago - resurfaced here at Chick-fil-A. I never thought buying chicken would feel so right... but it does here. Lastly, everyone has a platform and I love how this place actually stands for something. And if you don't agree with it... that's great... because everyone is entitled to have a belief. Most places or people have no belief and that is why they grow stale in my eyes. As Mellencamp once said, "Stand for something, or fall for everything." I stand with Chick-fil-A. They serve freaking great food. What's not to love here? Nad-A. read more

It's chick-fli-a, need anyone say more? No but I will. Simply put the staff is always friendly, the restaurant is always clean, and the even when there is a long line you get your food within minutes. If every business was as great at customer service as chick-fli-a, the world would be a very happy place. read more

I love Chick Fil A and have high expectations every time I go and until I visited this location in W. Des Moines I had amazing experiences. This time I ordered a spicy chicken sandwich value meal. The sandwich didn't taste right and the fries were very soggy. The only saving grace is the service being out of this world which is what Chick Fil A is known for. Overall not a great showing for this location. read more

There are fast food restaurants, and then there is Chick-fil-a. They're not the same. Not even close. To lump Chick-fil-a in with those other places is an insult. This Chick-fil-a location in particular, stands head-and-shoulders above all others. When you walk in the door, you notice that this restaurant is immaculately clean. It's always that way. Spotless. As you're marveling at the cleanliness of the restaurant, the staff will enthusiastically greet you. They are unbelievably friendly, upbeat, and efficient at taking your order quickly and accurately. Before you even have a chance to take a seat, your food will be ready -- prepared hot and fresh, even when it's busy (and it's always busy). The food at Chick-fil-a is very good, and their commitment to providing truly healthy options on their menu is notable. (Try their fruit bowls, grilled chicken, and salads. You won't even feel like you're sacrificing!) As you're basking in the after-glow of the delicious food you've devoured, the staff will often come by and clear your table for you, and even offer to refill your beverage. As you thank them for doing this, the staff at Chick-fil-a will always respond to your "thank you" with "my pleasure". Despite what the staff may say when you thank them, the pleasure all belongs to the customers here. This is the gold standard of quick-service casual dining. read more

This shit is like crack to me. Had you last night and all i can think about is you i just want you in my mouth again this place is like in my top 2 favorite fast food. Service is always perfect and yes boo it is a pleasure lol. Totally recommend this to anyone that has never had it. And if you DONT like it we aren't friends. read more

Chick fil-A confuses me and delights me all at the same time. The food here is fresh, amazing and full of flavor and their employees go above and beyond. First you order, then they are supposed to hand you a number (which I wasn't aware of so I just awkwardly stood by the counter until my food was ready... oops) and they are supposed to serve you your food at your table. Then while you are eating employees will come in and ask how your meal is going, and then take your trash and tray when you are finished. A fast food chain with a sit down restaurant feel! You must try their lemonade shakes and their signature sauce, SO GOOD. PS, I love that they have a sign saying that they are willing to give "behind the scenes" kitchen tours. That's how you know they are doing it right! read more

One of the best Chick-fil-a locations I've been to! The employees and management are always extremely friendly, and I have never questioned the quality or freshness of my food (unlike experiences I've had at McDonalds and other fast food restaurants!) I love that they give my pups dog treats when we come through the drive through- it may not seem like anything special, but in the impersonal, profit-focused world we live in today, taking the time to recognize my dogs as customers too really means something! read more

Chick-fil-A is always a good choice in my opinion. They consistently provide delicious food as well as amazing customer service. Multiple times I was asked by CFA employees if they wanted to take my tray or get me a refill on my drink as I was sitting in my booth. I don't know of any other fast food restaurant that provides that good of customer service on a consistent basis. The restaurant is always clean and tidy and runs efficiently. I also tried would recommend the chocolate chip cookies for an after meal treat! read more

The food and service get 4.5 stars. No matter what I order, it's hot and exactly as I order it. Don't think I've ever had to send food back or gotten an incorrect order. However, getting into this place isn't easy unless you're coming from the east on Mills Civic. Even then, the parking lot is entirely too small and two drive through lanes pass across the main entrance. These two lanes converge into one lane at the same place as the only other entrance/pedestrian walkway. Very dangerous. It's also often hard to get a drink refill due to the staff being busy providing great service to others. read more

Great sandwich. Ordered the fruit as a side... It was mostly apples. They also charged an additional $1 for the privilege of eating that apple. I pointed out to the cashier that the fruit cup and waffle fries were the same price on the menu. I was met with a brief condescending lecture about how fruit costs more to produce than waffle fries... Love the food, not a big fan of the service at this particular location, and I doubt I'll order an apple cup again. read more

I hate having to post bad reviews. But, my experience is well-deserving. 2 combo meals that were made incorrectly due to allergies. Staff was accusatory. Instead of a simple fix to the situation, they demand that you meet all of their standards just to get the food that you ordered and paid for initially. Hard pass. read more

Went through the drive through, and saw a couple in front of me get turned away because they couldn't order on foot but due to COVID the dining area was close. They really should work around the issue. Also, as I've never had a problem with Apple Pay, they turned me away because they didn't want to use Apple Pay. Really disappointed in this store as a former employee of another store. What happened to going "above and beyond" I didn't see it at this store during this crisis. read more

On the menu, they said they had gluten-free buns for their sandwiches. When I went to order one, they claimed they did not have any. I wish they'd update their menu then, I made sure the address was correct. It's a real let down because I can barely eat anything at restaurants because I cannot eat gluten. They were also out of side salads at dinner time. read more

Tonight my family & I can in for dessert... Shakes! Peach, Strawberry and Cookies & Cream! We were greater warmly ", like we always were. I was even recognized. We got our shakes to go. Once in our vehicle a member of our family spilled one shack throughout the vehicle. We went back to get napkins & wet wipes. Because I had just been there, a manager gave me a quizzing look. I explained what happened. Without giving it a thought, she asked another manager to help by getting us a small bucket of soap & hot water & 2 cloths to clean our vehicle with. Even came out & held the bucket while we cleaned. Next thing we know, the first manager brings us another shake! WOW!!! This is WAY ABOVE "the call of duty"!!!! THANK YOU so much!!! I've always been a loyal Chic-Fil-A customer & I will continue to be one!!! read more

This place is delicious! There are a LOT of places that serve chicken sandwiches but if you're going to base your business around chicken being the primary focus, then it better be good -- and this place is awesome! You can tell how fresh everything is by the touch (very soft buns, tender juicy chicken, and non wilted lettuce) and of course by the taste. The people here are SO friendly, they seriously always put me in a better mood each time I've visited here. You can tell they are genuine in their smiles and politeness, it's not just for show or because "they have to". Quality food, quality service...what else do you want? read more