My sister and I came to visit my mother in Des Moines and we decided we wanted Jersey Mikes for…read moredinner. Tonight has been my worst experience by far at any food place I have ever been to. We placed our order through the app as of 5:16pm. It said it would be ready by 5:30pm. I know it takes longer to make gluten free sandwiches because they have to clean the grill so I did not arrive until 5:45pm to pick up my food. When I got there hardly any customers were in the store. 2 people were in line to order and 2 people were standing waiting for doordash. I ended up waiting a few moments before asking if my order was ready around 5:50pm. They checked and found it had not even been started yet and that it was quite a few tickets behind the others for the grill. I was told it would be about 10 minutes by the kid who was working the register. The kid then went to check if he had told me correct by the guy on the grill. The guy went to check my ticket and started laughing saying, "yeah good luck with that. It's got gluten free. Its gonna be awhile." He then proceeded to make 8 sandwiches and none of them were mine. I had doordash drivers and other online pickup customers come in after me who received there food before me. I watched the guy on the grill move tickets that were behind mine forward. Someone obviously made a conscious decision not to fill my order in a timely manner because of the gluten free sandwiches. At 6:05pm I watched the guy on the grill finally start cleaning the grill. By 6:10pm he started making 2 gluten free sandwiches. And did not pay attention to the fact that #65 was not supposed to have jalepenos and yet seem to have a ton of them on the sandwich. By 6:21pm all sandwiches were done. The manager (Jasmine) tried to hand a cookie off to me and another customer who had been waiting almost as long as me. But considering I cannot eat it nor does that make up for waiting nearly an hour from the time my food was supposed to be ready I did not want it. The manager seemed to have a chip on her shoulder and kept throwing hateful looks towards my mother and me after we would not accept her offer. She then went back behind the counter pulled out her phone, messed with it for a bit then pulled some vouchers out. She offered us 2 of them for our 3 sandwiches. My mother would have accepted it as is if there would have been an apology attached with it. There was not. She thought it was more reasonable to have 3 vouchers since our order was for 3 sandwiches and the manager disagreed. All sandwiches were put in the same bag. I specifically put special instructions on my order for the gluten free sandwiches to be put in a seperate bag. I have never had any trouble with this at any other store. The manager said, "We don't do that." I explained that I have asked at other stores and had no problem. I was then told by the manager "Well you don't have to come here. You can go to another store. And you can leave." I feel like this was a personal attack and discriminatory against me due to my food allergies and I do not appreciate it. I was not asking for anything special just for the considerations that I know are in place by this company. Jersey Mike's as a company has practices in place to accommodate customers with food allergies but this employee seems to have decided to not provide your typical great service because of it.

My sandwich maker was flipping raw beef and switched to making my sandwich without changing gloves…read more I didn't think much of it until I got sick around 8 hours after my meal

For only 2 working and a busload of martial art competitors in line! Girls you rocked it! Your…read moresandwiches were tasty too!

Terrible service and lettuce was very soft. Slow time. Went in to order 1 sub. The person making…read morethe sandwich was on the phone the ENTIRE time. Especially when they have a sign that say "toasters eat phone." Comical. Quiznos you might be losing compared to other toasted sub companies due to your poor customer service.

No French bread... somehow. Then ordered a wrap, thing was split when I opened it up and the friend…read moreI was with received a different wrap from what we ordered. Staff was not great, mediocre jj's never again for this guy.

They were nice and quick and I got to use the bathroom. It was a fun time. Don't know why they have…read morebad reviews.

The service was fine. I didn't know what to eat so I ended up getting a sandwich. Then I found a…read morespider in it. Ahhhhhhh I think I ate it

This Jimmy's is always freaky fast! The $10 meal deal is the bomb. Keep up the good work!read more

Not the best experience. They were closed at 8:30pm online says 9:00pm maybe fix that if possible.read more

two friends from our basketball team went to get lunch for the team, ordering 11 sandwiches in…read moretotal. they came back with the wrong order as they were to scared to talk back. They had only given them 9 sandwiches while there was 10 on the receipt and didn't add there 11th, they then charged them for the 11th even though they messed up wasting there time. they shared there experience while telling us of how rude and disrespectful the service was. they made them double pay and redo the order, June 5th at 12:00 pm, a white blonde girl and the manager gave very rude and terrible customer service. messing up the order as they thought they were right, messed up a sandwich and forgot two from what friends said they were trying to be respectful yet were treated like crap. no one should be treating high school girls like that no matter how there day was going, very disappointed in jimmy John's and there customer service training should be explored again.

This location is definitely getting better. It seems like there is a new crew. I still order from…read morethe app because I customize the sandwich a lot and I know that can be annoying or missed in person. The delivery has gotten a lot better as well.

I am currently working in Johnston been eating at this jimmy John's every night place is super…read moreclean staff is absolutely amazing super friendly service is fast and they have never messed up my order would recommend this place to everyone would like to say thanks to workers I always feel like I'm welcomed and not an inconvenience

This is the worse location I have ever been to. Delivery was 1 hour and 15 minutes past the…read morescheduled time, got put on hold for 7 minutes and they never did pick up. Drove down to get the sandwich and they said driver just left with it. This has happened before at this location. Staff id rude as well.

The service is terrible. I ordered the delivery and nobody brought it to me. I called 3 times and…read morenobody picked up the phone at the store.