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Steak ’n Shake

3.2 (66 reviews)
InexpensiveFast Food, Burgers, American
Open 10:00 am - 12:00 AM (Next day)
Updated 1 week ago

Order Steak ’n Shake Takeout or Delivery

Steak ’n Shake Photos

STEAK ’N SHAKE ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for groups
Dogs allowed

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Update... Went back today and the manager was so kind and I got my milkshake!!

I went through the drive-through last night and ordered only a milkshake. I sat at the drive-through window for at least six minutes. I could see through the window that the employees had time to chat and laugh, but no one had time to go check and see if my milkshake was on its way. The server that had taken my payment was staring at the register and playing with her fingernails and checking out her split ends. I paid $5.50 for a milkshake that I never got. It upset me so much they just drove away. I would pay extra just to get decent customer service. UPDATE... stop by steak and shake today and the manager was very kind and gave me my milkshake.!

Drive thru can take time because orders are made while you wait.
Dianna B.

I like steak N Shake because I can usually trust their burgers to be fresh. What I I found utterly ridiculous about this particular location was that I waited 12 minutes in the drive through after placing my order. When I got to the window, and I was ready to pay, The girl there, handed me my bag and said "Thanks, have a good day." Nope, she didn't take payment. "I haven't paid yet." So the girl behind her told her to collect the money. She did, gave me the correct change and all that. then wished me another good day. "Can I have my drink?" She looked behind her. "Is this your drink?" Honestly, how am I supposed to know? I'm not inside the location. "is it a large diet? Then it's mine." I'm polite, but seriously, make sure that your folks are trained before you put them on the window.

Frisco melt. Well, a very burnt one.
Tom S.

This is the worst Steak 'n Shake I've ever been to. I only go here because it's the only place open late in trinity. There has been so many times I've wanted to write a bad review for this place but I just didn't feel like it. This just hit the nail on the coffin. I just got food, it was about 12:15am and the food is burnt. I'm not being picky, I mean it's freaking burnt. ON BOTH SIDES! Did the cook really finish this sandwich and say "Yeah that'll do". Who are you guys hiring? 10 times out of 10 when I get food here at night it's wrong. Will I come back again for the 37th time hoping it's a better experience since nothing else is open?... Probably. Maybe hire better people? Maybe have better management at night? I have no idea. Just do something different.

Serina G.

If I could give this store no stars I would! Here's a few photos of tonight's meal from this nasty store! First off I waited 40 minutes in line from start to finish. When I placed my order I was 4 cars from the window from when I order to receiving my food it was 23 minutes almost 24. I ordered onion rings that tasted like burnt batter. All my burgers where smooshed like flat bread besides my sons double cheese burger. Know here is the kicker my boyfriends burger the Swiss and mushroom had a bit extra ingredient aka HAIR. He's always had this huge phobia of hair in his food to top it off. He didn't notice the hair until it was stuck down his throat. Now someone might say it was mine but I'm a brunette and this hair is blond. I called the store and all they did was to offer a replacement burger for the one with the hair. My husband now refuses to ever eat steak and shake again. Waiting on a response from corporate now after filing a complaint.

We stood at the hostess sign for 6 1/2 minutes watching all the servers and manager ignore us waiting to be seated. I counted 6 tables that were empty & filthy. No one said a word to us. Then I glanced back towards the kitchen area & saw how much garbage was all over the floor and walked out. There have been so many different managers at this particular location-I'm not sure why it's always managed so poorly. It was filthy everywhere.

Chili so good!!!

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1 month ago

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11 months ago

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29 days ago

Love this steak n shake location. It's so close to our house and I always get their double garlic burger with a side of fresco sauce.

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2 months ago

Had a GREAT EXPERIENCE yesterday here. Was treated with great smiles and Attitudes from Mirer and Morgan at the drive thru Great job girls

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6 months ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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5 years ago

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3 years ago

Great food and fantastic customer service. The place is always clean and the staff is very helpful.

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7 years ago

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2 years ago

Always fresh and great service. I have not had an issue here and the Inside is always very clean. Set the bar for other places

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8 years ago

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10 years ago

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7 years ago

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7 years ago

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9 years ago

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14 years ago

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8 years ago

Sometimes you just have to say WTF and go into the Steak & Shake. Love the shakes. Steak burger is good. Like them better than McD's.

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9 years ago

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12 years ago

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7 years ago

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12 years ago

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8 years ago

This place is supposed to be a fast food restaurant and I have literally sat for 15 minutes in the drive thru ....nuff said

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8 years ago

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11 years ago

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8 years ago

It's steak and shake..... always good , if you want a quick burger and shake !! Sometimes real busy, so try to go when they are not

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8 years ago

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