So idk what all the other reviews are about but we ate lunch on a Wednesday and it was nothing but great. The dining room was empty but it was still clean. They have an associate walking around cleaning, bringing your food out and just greeting people in general, really nice kid. Our food was just as we ordered and very tasty. I was so hungry I forgot to take pictures this time. Having to scan your receipt to get the drink machine to work is interesting but tbh I'm not surprised. If we are in the area we will stop back in. read more

This is probably one of the best burgers I've had in a while! My mom and I were hungry after doing some errand running. I suggested Steak 'n Shake and here we are. They've definitely had a makeover since the last time I've been here but a very nice surprise. Everyone was nice and friendly. Our food and shakes were amazing. My mom and I are still raving about this meal weeks later! read more

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They must have food sitting on the side for delivery orders because I live seven minutes away and my food was cold like it's been sitting out all day. Lesson learned. They're lucky no one has complained about being sick. read more

I have always been a fan of Steak & Shake when in more northern states. I was completely disappointed. The drive-thru was very slow - which if you want fresh food you have to wait a little. This was my thought. The food was not fresh for the amount of time waited. My fries were not hot. Im glad due to the ratings that I ordered lightly because I usually order multiple items -desserts and all. The customer service was limited. We were not greeted at the window. I can only imagine the inside. I did not go inside because I wanted to review the company from another aspect since many of the others are from the inside lobby. I will not recommend or revisit this location. I am saddened to see many of the surrounding locations in Atlanta do not have greater reviews/ratings than this. I would stop at this location just as quick as I would Buc'cees for a sandwich. read more

Steak ’n Shake - a mural on the side of a building - Burgers Near Me - Morrow, Georgia

Do not recommend this place. As soon as we walked in, we were greeted by a sign that directed us to order at the kiosks. Then we stepped on floors that were so greasy, I'm surprised nobody slipped and fell. The floors, the table, and counters were dirty. Nobody wiped them down between guests, pieces of trash lay scattered everywhere. The self-cleanup trash can/dishes area was full and not getting cleaned out fast enough. Mind you, the place wasn't too busy while I was there. The drinks came somewhat quickly, the food was very slow. The food was ok. Ketchup pumps were empty and the container of ketchup packets was almost empty, too. The women's bathroom was out of order. read more

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Due to the reviews already being low, I have decided to give them 4 stars because they deserve it. I frequent this location often -- during the day and late night. Even though the service is always slow (I mean what Steak n Shake isn't) and the food is lukewarm 50% of time, the exceptional service and smiling staff 100% of the time makes the wait that much more worth it. I still feel a way that they took the Cajun Double off the menu but I digress because the Garlic Double in all its high cholesterol glory is just as good. I will say going for lunch the food is always HOT! Especially when you dine in. So when the cravings come I oblige. I also give them 4 stars because unlike their next door neighbor, the milkshake machine is ALWAYS up and running. Vanilla me please, no whip no cherry :) FYI they stopped taking orders manually unless you go through the drive through otherwise use their user friendly app OR test out one of the kiosk to submit your order -- Don't forget to scan for points! read more

We do not have Steak & Shake where I live (AZ) so we were happy to see one while on vacation driving from Atlanta to Macon. No one to greet you. You can only order using a kiosk. It took us eight minutes to get our order placed. The server who brought our food didn't really say much. Women's room out of order. Handwritten sign on the men's room "unisex bathroom one person at a time only." When you go in the bathroom, there's no lock on the door. The toilet seats slide off. Very unkept place. No one seemed enthusiastic to be working here. The food was good and served hot. read more

Steak ’n Shake - No one to help. No cashier. Cash not accepted. Do they want any business? - Burgers Near Me - Morrow, Georgia

i love the steak~burgers~&~the shakes the food is good. try them today ok there good.

The dinning floor has bits of trash everywhere. There are tables tha I went to the restroom..... there is a hand written sign on each both the men's and women's, that says "uni-sex, one at a time". In the men's restroom there are two stalls and the urinal is covered with a trash bag. The toilets have not been flushed. I immediately walked out read more

I have been in the drive thru for 24 minutes and there were only five cars in front of me. I am still one car back from getting my food. On the side of the restaurant it said "locally owned and managed". I didn't get the impression the owner actually worked here. read more

Meal: 3/10 Service: 5/10 Sanitation: 3/10 So I ordered a double stack burger and fries with a Oreo milkshake, I was all set to enjoy it! Until that mirage of a frosty beverage turned out to be Oreos whipped cream and expired milk-- I'll let you imagine how that tasted . Furthermore, while I waited for service I noticed there were a couple abandoned milkshakes on the pickup counter and more than a few on the lobby tables that had definitely been the distress to some other poor souls tastebuds. INSTEAD of stopping any further milkshake purchases which led to me along with many others tonight finding out what a spoiled milkshake tastes like. I should also mention that their bathrooms are labeled "1 at a time UNISEX" and are probably as filthy as their food storage facility in the back. I don't need to do any inspecting to know they probably violated every health code in the book so save yourself money and an upset stomach and just go elsewhere. read more

Steak ’n Shake - Sludge - Burgers Near Me - Morrow, Georgia

The burger, fries, and milkshake were all delicious! Fresh, hot, courteous service at the drive-thru!! Additionally, I appreciate the cashier wearing gloves. read more

Steak ’n Shake - Double steak burger. Get the special..with fries and a small milkshake for five bucks! - Burgers Near Me - Morrow, Georgia

I stopped by your morrow location around 10pm tonight because I enjoy the restaurant and was craving it. I pull up to your speaker and sat there for at least 5 minutes with no one answering to take my order. The car behind me pulled off and then I decided to pull off because apparently your staff this night was not there to serve customers. As I am driving off the drive thru person decided to welcome me to steak and shake. I was already on my way off and this opportunity was lost. I am a reasonable person, but my taste for your restaurant was lost. I am not sure what your drive thru person was doing that they could not take an order, but what ever it was lost you 2 opportunities. In this economy I am sure you do not want this to be a habit with this restaurant in particular or your others. I am very disappointed in this experience or the lack there of rather. I am not sure if I will try to patronize this particular location again. I am giving one star because I am unable to give none. read more

The quality of the meat has gone down to equivalent to a bubba burger along with their service. Steak and Shake used to be one of our favorite joints to eat. Now we hardly frequent the place. So impersonal now. They messed up the meat by going cheap. Bring back the Steak burger before we shut you down by avoiding you completely. I blame the owners who are cutting corners. When before the lines were out to the street . now you can drive right up with no wait. that should tell you something. Joe public has caught up with you. we aren't fooled by poor quality meat . wake up Steak and Shake before it's too late. read more

Food was nice and hot the service was okay but they do need smaller straws for soda and the dr pepper was water down and only one table had crumbs on it read more

Dont ever ever come here they have really bad customer service and they take forever never Again , I Oder 30 mint Ahead came and still have to wait other 30 mint if I dint pay for it I would had left so yeah don't wast time Coming here . read more

I stay within 10 miles of here. Very hospitable, nice and clean. The food is always good and hot. My boys and I enjoy the Mgr and workers. Definitely will be one of my favorites. read more

Fecal matter on the toilets. All the female facilities were out of order, filled with dirty TP and papertowels and the only toilet available was in the now unisex (males room) I had to wipe of poop, blood and urine with my own travel Clorox wipe on the only toilet available. We WERE going to have lunch during the stop but the bathrooms screamed "DONT EAT HERE" Usually stay n shakes are a staple stop in our road trips but lately this is more common than not. I covered my arms and hands in germ x in the parking lot. Thankfully the McDs across the street knows how to keep a clean restroom, we finished our road break there instead. DO NOT GO HERE, and if you are a local, start holding your community places to a higher standard cause that was just horrendous. read more

When visiting the location in Acworth, Ga and presenting my e gift card via my phone to the hard working young lady. She asks her GM to unlock the pos (point of sale) system so she can easily ring up my order. Oh no the says the GM woman. Just use the kiosk she says to me. Mind you I'm on my 4th e gift card and have been coming to this location for over 15 years. The past 2 years at least have been struggling with new employees who have never been trained to understand how to redeem an E gift card. Usually they are very nice and helpful when I explain to them that the kiosk is not programmed for redeeming/purchasing with an e gift card. Unfortunately the other day was my lucky day to have met the worst customer service rep and she is the GM. When I spoke back to her letting her know that I have been using my e gift card at that spot up front for quite sometime when an employee rings me up. She was adamant that there was no way I had ever done that and to use the kiosk. Ma'am it doesn't work! Yes it does she says! I don't like your tone you can leave if you don't change you tone she says. Ma'am I don't have a tone I just want to order my food with the my e gift card and it needs to be rung up by one of you all. No it doesn't she says I said ma'am you don't know what your talking about if you will just look at my card you will see the directions. You can leave she says. Why do I need to leave for just trying to get you to ring up my order that I am unable to do for myself per Steak 'n Shake. Leave she says. This is crazy and grossly unfair if you need to call the police you can I am absolutely doing nothing wrong. Well she did and I went outside to speak to them and due to her willful ignorance because she didn't read and understand as a GM no less that an e gift card is to be presented to a cashier for redemption. I suffered! Which is/was absolutely disgraceful! What are you supposed to do with a $50 e card produced by the corporation becomes useless because of an employee who is drunk on power and disdain for the customer. Upper management gets an F for allowing this angry woman to be in at a level of GM. I feel sorry for the employees that get stuck working under her. She bullied that poor young lady who knew what to do for me the customer but wasn't allowed because the mean boss stopped her and sent her back to the drive through. She looked at me sheepishly. I felt so sorry for her. (See attached directions per corporate Steak 'n Shake how to redeem an e gift card in-store) I can understand someone having a bad day but this went beyond just a bad day. Just awful!! read more

Steak ’n Shake - Directions how to redeem an e gift card produced by the Steak 'n Shake corporation - Burgers Near Me - Morrow, Georgia

Despite our waiter having 3 different face tattoos he was the kindness their. He was friendly and brought out food super fast. 16$ for two - single steak-burger and fries - triple steak-burger and fries - orange freeze milkshake - chocolate milkshake Service was face and the food was great. Someone else had an accident and the manager was happy to help and assist the family. Great management. The WATER was some good water. read more

Steak ’n Shake - Triple Steakburger 'n Fries - Burgers Near Me - Morrow, Georgia

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Really good service and hot fresh food. There's only ONE Steak n' Shake in the New Orleans region and that's about 40 miles North of where I live. I don't normally frequent burger places but this is one of my favs and their shakes are absolutely delish! Didn't get a shake today cuz I gotta watch my girly figure. These places will evolve your 16 oz. Coca-Cola shape into a 1 liter of Coke fast. read more

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Cockroaches, the food sucks, & they're probably out of whatever you want. Shut this sorry excuse for a business down. This is a perfect example of bad management. If you're the manager & you're reading this; you're clearly not capable of doing your job. You deserve to be terminated. You're employees are clearly lacking motivation. read more

Steak ’n Shake - Just put a sign in front of it & the roaches will clean it up eventually. - Burgers Near Me - Morrow, Georgia

Steak 'n Shake in morrow ga was the worse first the service was poor no one was in the store or in the drive thru. I wasnt greeted when I walked in. I received my order and the burger was hard the cheese was thick like govt cheese that don't melt and the fries were salty. The bread was stale and it was thrown together sloppy. It took them 20 min to issue my refund for the food and the majority of the staff is run by senior citizens. read more

Took forever not all cups was out let people at a fool and people looked at u crazy when u we're ordering

I decided to give it a shot just because I was near-by. I can say that was my first and LAST time eating here. Not because of the service but because of the lack of flavor in everything: burger (uber greasy), fries (cold), shake (too sweet for me). read more

Food is edible. Theres a wait of approximately 75 minutes in a drive thru line of 5 cars. Overflowing trash can; Employees literally tripping over garbage left on the floor- visible from the drive thru window. Paid in cash- Didnt get offered my change after receiving the meal read more

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One star is one too many Absolute horrible place everything is done on the kiosk we've been waiting for 25 min for two double cheeseburgers to go if you read this do not stop here find someplace else to go read more

Bad service Don't bother coming here they literally have you waiting More than 30 min to get your order read more

We were in the mood for Ice cream but everybody was closed. Saw this place by chance and decided to stop. I was a little put off by the outside of the building tbh I didn't care for the old feel of it. However we did get inline to order and the shakes were delicious. We got Oreo and chocolate shakes. We opted out of any fruit flavors as they don't use real fruit but a syrup instead. My husband also got the grilled cheese and fries which he also enjoyed. The lady at the drive thru was very friendly. Overall we were satisfied and would get it again, read more

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I was in line 47 mins This has got to be the slowest place in America. I would never ever ever, come back here again. Just unbelievable. How slow can your employees be. read more

This is by far the worst location I have ever been to waited over 40 minutes in the drive-through to get food understand and today stones finding a good labor force is Hawks do if you got enough people there to keep the doors open 40 minutes in the drive-through is gone cold and ridiculous I highly recommend anyone readings find somewhere else to eat read more

I wish I could give this shithole zero stars! Really really disgusting place! First, after talking to I guess the management of this one store about how they can improve from my last Yelp which was over a year ago. I thought I would come back and see if they made any improvements. NO! They did nothing but get worse! First off the place is still very unorganized and dirty. Everything was sticky and smelled of something rotten. Second, food was still overcooked and undercooked. When one asked for grilled onions throwing raw onions on the undercooked hashbrowns is not an equivalent. Third, eggs that are supposed to be over medium shouldn't come out hard and dry! Fourth, coffee should taste like coffee and smell good, let's just say it was close to dirty creamer water. Fifth, you are supposed to peel and take away the outer layer of onion not add it to the mix. Sixth, the rude ass bitch that was at the register who didn't acknowledge anyone, come on, who ever owns this fucking Steak and shake get your shit together and hire better intelligent people not rude ass ignorant people. Seventh, please make one of the many people in the kitchen not doing anything to clean the fucking bathroom, I can't understand how you still have what looks like shit on the walls. read more

Always be prepared for a wait but this isn't anything new, you should expect a wait anytime you go to a steak and shake. The food is great and the shakes a fantastic. I also love the fries read more

Steak ’n Shake - Cheese burger and fries from steak and shake - Burgers Near Me - Morrow, Georgia

Almost all the tables dirty, no sense of friendliness. Waited at the counter over 7 minutes for to go boxes and made contact with every employee to be ignored. Food was subpar at best, nothing like what I remember. All the trash cans are over flowing and there is a smell coming from the bathroom into the dining room. read more

Don't ever order take out from here. You'll be waiting an hour after you arrive for it. This store has a MASSIVE PROBLEM w/ take out orders. They need new management obviously. read more

They were not busy at all when I walked in. I order a simple steak burger with fries and a milkshake. An employee was on his phone while working in the back. I placed my order at 6:26pm and didn't get my order till 6:50... I also asked for ketchup which I'm told they are out of... who is out of ketchup... NEVER go to this restaurant! read more

ABSOLUTELY not. The worst service, the place is disgusting, and the overall view of the restaurant is bad. The woman's bathroom is out of service so they have a sign on the men's restroom saying it's for both men and women. When you walk in the bathroom your confronted with a terrible sound and it doesn't smell the best. Neither of the doors fully close, one toilet doesn't flush and the other has God knows what on and in it, and the urinal looks like someone pooped in it. In the dinning area there are all kinds of stains on the ceiling including what looks to be mold. Overall I just would not recommend eating here. read more

Dang this place sucks. I really didn't want to have to go and download this app just to write this review. But seriously this place has the worst service ever. read more

It's 22 February, 2023. Don't know why Drive Thru is taking over 45 minutes to get anyone's order with such a limited menu. Maybe it's staff or other logistics. Either way, not good! read more

I went out of my way to go to Steak n shake. I ordered a chili 5 way in the drive-thru. After waiting in line longer than desired, I was told that they weren't selling Chili 5 ways because they don't have noodles. Why wasn't I told that when I ordered? Horrible service. read more