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Steak ’n Shake

1.7 (208 reviews)
InexpensiveBurgers, Fast Food, American
Open 10:00 am - 12:00 AM (Next day)

Order Steak ’n Shake Takeout or Delivery

Steak ’n Shake Photos

Business Info

STEAK ’N SHAKE ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for kids
Good for groups

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Recommended Reviews - Steak ’n Shake

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Jaleesia R.

I have always been a fan of Steak & Shake when in more northern states. I was completely disappointed. The drive-thru was very slow - which if you want fresh food you have to wait a little. This was my thought. The food was not fresh for the amount of time waited. My fries were not hot. Im glad due to the ratings that I ordered lightly because I usually order multiple items -desserts and all. The customer service was limited. We were not greeted at the window. I can only imagine the inside. I did not go inside because I wanted to review the company from another aspect since many of the others are from the inside lobby. I will not recommend or revisit this location. I am saddened to see many of the surrounding locations in Atlanta do not have greater reviews/ratings than this. I would stop at this location just as quick as I would Buc'cees for a sandwich.

Bacon 'n Cheese Single Steakburger
Jessica H.

Do not recommend this place. As soon as we walked in, we were greeted by a sign that directed us to order at the kiosks. Then we stepped on floors that were so greasy, I'm surprised nobody slipped and fell. The floors, the table, and counters were dirty. Nobody wiped them down between guests, pieces of trash lay scattered everywhere. The self-cleanup trash can/dishes area was full and not getting cleaned out fast enough. Mind you, the place wasn't too busy while I was there. The drinks came somewhat quickly, the food was very slow. The food was ok. Ketchup pumps were empty and the container of ketchup packets was almost empty, too. The women's bathroom was out of order.

No one to help. No cashier. Cash not accepted. Do they want any business?
Gary W.

We do not have Steak & Shake where I live (AZ) so we were happy to see one while on vacation driving from Atlanta to Macon. No one to greet you. You can only order using a kiosk. It took us eight minutes to get our order placed. The server who brought our food didn't really say much. Women's room out of order. Handwritten sign on the men's room "unisex bathroom one person at a time only." When you go in the bathroom, there's no lock on the door. The toilet seats slide off. Very unkept place. No one seemed enthusiastic to be working here. The food was good and served hot.

Sludge
Serious W.

Meal: 3/10 Service: 5/10 Sanitation: 3/10 So I ordered a double stack burger and fries with a Oreo milkshake, I was all set to enjoy it! Until that mirage of a frosty beverage turned out to be Oreos whipped cream and expired milk-- I'll let you imagine how that tasted . Furthermore, while I waited for service I noticed there were a couple abandoned milkshakes on the pickup counter and more than a few on the lobby tables that had definitely been the distress to some other poor souls tastebuds. INSTEAD of stopping any further milkshake purchases which led to me along with many others tonight finding out what a spoiled milkshake tastes like. I should also mention that their bathrooms are labeled "1 at a time UNISEX" and are probably as filthy as their food storage facility in the back. I don't need to do any inspecting to know they probably violated every health code in the book so save yourself money and an upset stomach and just go elsewhere.

Double steak burger. Get the special..with fries and a small milkshake for five bucks!
Antwynette R.

The burger, fries, and milkshake were all delicious! Fresh, hot, courteous service at the drive-thru!! Additionally, I appreciate the cashier wearing gloves.

Directions how to redeem an e gift card produced by the Steak 'n Shake corporation
Tom S.

When visiting the location in Acworth, Ga and presenting my e gift card via my phone to the hard working young lady. She asks her GM to unlock the pos (point of sale) system so she can easily ring up my order. Oh no the says the GM woman. Just use the kiosk she says to me. Mind you I'm on my 4th e gift card and have been coming to this location for over 15 years. The past 2 years at least have been struggling with new employees who have never been trained to understand how to redeem an E gift card. Usually they are very nice and helpful when I explain to them that the kiosk is not programmed for redeeming/purchasing with an e gift card. Unfortunately the other day was my lucky day to have met the worst customer service rep and she is the GM. When I spoke back to her letting her know that I have been using my e gift card at that spot up front for quite sometime when an employee rings me up. She was adamant that there was no way I had ever done that and to use the kiosk. Ma'am it doesn't work! Yes it does she says! I don't like your tone you can leave if you don't change you tone she says. Ma'am I don't have a tone I just want to order my food with the my e gift card and it needs to be rung up by one of you all. No it doesn't she says I said ma'am you don't know what your talking about if you will just look at my card you will see the directions. You can leave she says. Why do I need to leave for just trying to get you to ring up my order that I am unable to do for myself per Steak 'n Shake. Leave she says. This is crazy and grossly unfair if you need to call the police you can I am absolutely doing nothing wrong. Well she did and I went outside to speak to them and due to her willful ignorance because she didn't read and understand as a GM no less that an e gift card is to be presented to a cashier for redemption. I suffered! Which is/was absolutely disgraceful! What are you supposed to do with a $50 e card produced by the corporation becomes useless because of an employee who is drunk on power and disdain for the customer. Upper management gets an F for allowing this angry woman to be in at a level of GM. I feel sorry for the employees that get stuck working under her. She bullied that poor young lady who knew what to do for me the customer but wasn't allowed because the mean boss stopped her and sent her back to the drive through. She looked at me sheepishly. I felt so sorry for her. (See attached directions per corporate Steak 'n Shake how to redeem an e gift card in-store) I can understand someone having a bad day but this went beyond just a bad day. Just awful!!

Triple Steakburger 'n Fries
Grecia T.

Despite our waiter having 3 different face tattoos he was the kindness their. He was friendly and brought out food super fast. 16$ for two - single steak-burger and fries - triple steak-burger and fries - orange freeze milkshake - chocolate milkshake Service was face and the food was great. Someone else had an accident and the manager was happy to help and assist the family. Great management. The WATER was some good water.

Downtown ATL but found this spot in Morrow, GA
Crystal B.

Really good service and hot fresh food. There's only ONE Steak n' Shake in the New Orleans region and that's about 40 miles North of where I live. I don't normally frequent burger places but this is one of my favs and their shakes are absolutely delish! Didn't get a shake today cuz I gotta watch my girly figure. These places will evolve your 16 oz. Coca-Cola shape into a 1 liter of Coke fast.

Just put a sign in front of it & the roaches will clean it up eventually.

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11 months ago

i love the steak~burgers~&~the shakes the food is good. try them today ok there good.

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Took forever not all cups was out let people at a fool and people looked at u crazy when u we're ordering

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Page 1 of 6

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Review Highlights - Steak ’n Shake

My only complaint (which is not really a big deal, to me) would be the drive thru line...

Mentioned in 6 reviews

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Breakfast dates with myself hit different at Eggs Up Grill…read more This was one of those simple, satisfying, no-notes mornings. I ordered a classic breakfast--crispy bacon, well-seasoned sausage patties, eggs cooked just right, and a fresh fruit bowl that actually felt fresh. Not an afterthought. A moment. The coffee? Hot, strong, and served in that cozy mug that makes you slow down and stay a little longer. And let's talk about the space--bright, cheerful, clean, and welcoming. The wall art alone tells you this place understands joy before noon. Service was easy, friendly, and efficient without rushing the vibe. This is the kind of spot you come to reset your day, not just eat. Would I come back? Absolutely. Would I bring someone? Yes--but solo is elite. I'm a TikTok Marketplace creator, and yes--this content is created from my car, between real life and real moments. No gimmicks. Just honest eats and good food

The food was fine, but nothing special. The service was generally OK too…read more Two things really bugged me though. 1) one of the servers was aggressively using a broom to clean a floor mat behind the dining counter, and sweeping it into the dining area causing dirt and dust to float into the air near me while I'm trying to eat. 2) My check was $16 and change. When the server brought the device to pay by credit card, there were the buttons to press for suggested tip amount, but the minimum amount was $7 and increased from there. The starting suggested tip being $7 on a $16 bill seemed deliberate in hoping I would just press one of the buttons. I of course, entered a custom tip of an appropriate amount.

THAT Burger Spot! #1-Riverdale - Congealed rubber purported to be cheese

THAT Burger Spot! #1-Riverdale

(441 reviews)

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I was in the area and I've been hearing about the Vegan Burgers so I had to give it a try…read more Heading it, That Burger Spot #1 was very clean. I headed over to the kiosk to place my order. Scrolling through the options, I added all I wanted. I added on my fries, paid and waited to the side for my order to be completed. As I was waiting for my food to be finished one of the employees called me to the counter. To my dismay the location was out of vegan cheese. As the vegan cheese cost extra and there was nothing cheese wise that I could swap it out with I was just out of luck. The employee was very nice even though there was nothing she could really do for me. She broke the news to me gently and was very apologetic. Once my order was ready I was on my way. The presentation was beautiful and the flavor profile of the food was amazing. The fixings were fresh and the burger bun was soft and warm. Though I needed the cheese to really take it to the next level, it was a good meal and I would order it again. However, I will ask if vegan cheese is in stock before placing my order.

I placed my order about 1 hr before closing. I ordered a burger ..6 piece lemon pepper wing extra…read moresauces and fries with lemon Cajun seasoning My bun was hard and not warmed The patty was lukewarm and the cheese was not melted My wings tasted like nothing and could've been cooked an extra 5-10 mins I had none of the sauces I ordered The fried were ok but had not much seasoning on them. Ended up trashing the food and going to hungry a(f)

Steak ’n Shake - burgers - Updated May 2026

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