The last few times I've been to a Steak N Shake (not this location, just in general) have been pretty bad experiences. I'm delighted to report that it wasn't the case this time! The restaurant could use some updates but it was very clean and well-kept. The folks working there were friendly and our waiter was great. The food took a while to come out and the person who delivered it to the table wasn't our waiter, which I think is where some confusion happened. We had ordered a shake that she didn't bring so we asked for that and an additional side of fries. This seemed to really confuse her and it took two more conversations before she sent our waiter over and he was able to get what we needed. A pretty good experience! I wish they still had their value menu (though it's been gone for years) but we'll definitely be back! read more

See all

Walked in and had two waitresses arguing over us being put in their section, now sitting and waiting for someone to take our order, been 20 minutes so far. The two waitresses looked at us, but none came and took our order. No drinks, no nothing. People just sat down and getting their order taken. Not sure what going on, the nice person running the drive thru came and took our order as we were getting ready to leave. Ordered 2 number 1's with shakes. Now to see how this goes: burger was salty- figured out it was the pickles, both meat patties were smaller that a McDonald's burger (single patty). Fries were shoe string fries, not much to them. Ketchup on the table was watered down. Not real happy with meal but shake was really good. Won't be coming back. Don't recommend to anyone. Or at least go through the drive thru. read more

See all

The food and Service were just straight-up astonishing. The girl who served us (in the picture) was so friendly and sweet. We didn't get her name; otherwise, I would have mentioned her. From Nebraska reminded me of Freddys. read more

Steak ’n Shake - Fast Food Near Me - Joplin, Missouri

See all

It's not like it used to be. No Orange Freeze. Burger and fries were as good as ever. The best. Service was fast and friendly. They keep it chilly so the fries get cold in about 5 minutes.,I mentioned it was cold, and got my jacket. The employee agreed that it was chilly with a smile. It used to say " in sight, it must be right" meaning clean, and it was. They definitely lose points for the coolness read more

Stopped in for a burger and the family loves shoe string fries. Burgers were juicy and fries were hot. Threw some fry seasoning on the fries and everything was good. Service was quick but the waitress never came back after she took our order. Someone different brought us our food, a third person took our shake order and a fourth person checked us out. Had to stop a friend that works here to get refills. Overall typical Steak and Shake experience. Nothing spectacular nothing terrible just average. read more

A fast food place is a fast food place. I enjoy their food since they have different offerings you don't normally see. If you enjoy garlic, their garlic burger could repel vampires but tempt them back in with just how delicious the burger is! read more

Don't do it! Took 28 minutes after ordering to receive our food - and we ordered (2) burger & fry meals. And it was painfully cold in the restaurant. Waiter was great and smiling, but who goes to Steak/Shake to wait 30 minutes for food arrival??? Sorry. It's a no. Worst S&S service ever. read more

Stopped at the Steak 'n Shake while traveling up North for a classically nice sit down meal of their signature mouth-watering burger and fries and exceptionally cold milk shake. The seating area was quite clean. The customer service was exceptionally positive. The public restrooms do need to be updated with new fixtures. read more

See all

Awful service... We are very VERY understanding, but after 45 minutes and counting 9 TABLES getting their food before us, we let the staff know twice we had gotten skipped on getting our food. I have NEVER left a restaurant before but we left after the manager said our food is coming out next and two more tables got their food before us. There's no excuse for that. We were already running late and now we have to go elsewhere to get food and rush out of town. Another customer said this happens all the time to them. So sad. read more

Web says its open til midnight. Closed before 10pm. :( I think someone needs to update all forms of internet sources- Google, Yelp and whatever! read more

We got food to go. Solid food and fast service. Makes staying at a hotel much easier with food close by

Beyond greasy frisco melt, cold fries. Really bad. Done here Patty Melts aren't supposed to be like this at all. read more

This place has a special place in my heart. Before my Dad passed away we stopped here every time we drove to KC from Dallas. It was always good food and the waitresses were always friendly and helpful. It makes me sad that others have had a bad experience when eating here. I can say we never had bad food or felt the service was lacking. It could be that the restaurant doesn't have the same people working there or it could be new management. Hopefully it will see the reviews and work harder to correct the problems. read more

Food was great and the service was great, in spite of obvious staffing issues. My main problem at this location was the large gap in the door of the ladies room. Clearly management is aware that there is a problem as a secondary lock had been placed. However there is a very large gap that you can see clearly through that is in direct line of sight for the door to the restroom. I didn't feel safe in there at all and highly suggest management get this fixed. read more

I have been stopping here for over 15 years on my way to and from my mom's house. The food is always good. The milkshakes are the bomb. I've been there when it was packed and when it was slow. Sure, I've had to wait a bit, but if you want that burger and shake, you'll wait. The staff has always been friendly even though they are usually short on people. It seems they have had trouble getting people post covid, like many others. Bottom line is, it's always great food, and when eating out, that's most important. Keep up the good work! read more

Send visit. They are busy and have good food but service sucks. Although they had sevwral tables and was early 1115am, took 8 min to be seated and another 8 to order. Was about to walk out. Made mistake of going in restroom. Gross is best description. Still waiting for double butter burger read more

Food was better than expected! I read other reviews for this place and wasn't too thrilled about it when my coworkers chose to go here but after taking a bite of my burger, I was pleasantly surprised. I ordered the portabello mushroom and grilled onion steakburger with fries. The bun is semi sweet and it almost tastes like a Hawaiian sweet bun. The grilled onions were sweetly caramelized and the mushrooms were good. The fries were thin cut and crispy, which works for me since I like thin cut fries. They have an exclusive Steak & Shake pepper sauce on the table which I wasn't sure what to put it on so I dabbed some in my burger and over my fries. It gave the fries a good kick which I love since I enjoy spicy food. Marketing efforts in all of their menus and promotional pictures made the burgers look really big when in reality its not too big at all. I was able to easily finish a double steakburger with room for fries. I also ordered the kid's size M&Ms shake. The consistency wasn't quite right, it was more liquidy than thick like how a shake should be. In addition, it had an odd taste to it that I can't put my finger around. I wouldn't order the M&M shake again. read more

Steak ’n Shake - Portabello mushroom steakburger - Fast Food Near Me - Joplin, Missouri

The workers here were very sweet and they obeyed the six foot distance as well as mandatory face covers. Food was great especially since we showed up at 8:30pm! read more

Its Steak and Shake, what do you expect. Cheap fast food chain that offers table service. Great burgers, amazing fries. Was kind of disappointed that are shakes came out after our food but oh well. Just like every other experience I have had at one of these establishments, it was good. read more

I love this place and I have always had exceptional service. If you go at lunch the place is going to be busy! The burgers for the price just cannot be beat!!! If you go between 2:00pm and 5:00pm you can get a shake for half price. I was in the other day and after lunch I got a chocolate and peanut butter shake to go. The manager said that he wanted to make it for me. It was AWESOME! Great service, great food at a great price!!! Three thumbs up... read more

This is a great place to go for lunch and a great place for a milk shake. I'll definitely be coming back again and again. I had the bacon cheeseburger. It was everything I expected and then I added A1 sauce to it and it become more. I also got the peanut butter cup milkshake and it was great. Everywhere I go I get Reece's ice cream and this place had the best milkshake for that. The fries were great with the fry and steak burger seasoning. My girlfriend had the veggie melt and asked for no onions, however it still came with onions. The ticket had no onions written on it. I'm not sure if the poor handwriting misconstrued the cook or if he just read over it. She said the cheese wasn't melted on it, however she did enjoy the mushrooms that came on it. The salt and vinegar fries were delicious. All in all I really enjoyed and I will be back again and again. read more

Steak ’n Shake - Comfortable seating. - Fast Food Near Me - Joplin, Missouri

See all

Stopped here to eat on our way to OKC. We have eaten at several Steak n Shakes. Lots of empty seats. Waited 20 minutes to be seated. Bathrooms were nasty. Place was dirty. We were never even addressed by hostess that we would be seated soon. Just left and went to Cheddars. Don't stop here to eat. read more

We've have been wanting to eat here but after I've read all the complaints of rude servers & hateful talk back I've changed my mind. Back in my youth if you were hateful towards a customer you were sent home. I just don't get it cause with out customers you don't have a job. SO DO YOUR JOBS OR GO HOME DAMN read more

Waiters and waitresses standing around looking at us not wanting to seat us. Plenty of open seats still took 5 mins to seat us. I ordered a drink and they gave me water. Staff seem on the rude side. People are waiting with plenty of seats and the staff is not waiting on them or even acknowledging them. We enjoy coming here just a disappointing experience. read more

Food is fantastic but the service is terrible! Nothing wrong with my burgers or fries but gosh were the workers rude

I have been waiting here for 1 hour (with a toddler) and our drinks just now came words cannot describe how much i hate this establishment. It is so incredibly bad that i had to download yelp just so i can worn others of how awful the service is. That is all i have to say i hope by tomorrow i have my food but I don't have any expectations any more read more

Food quality was okay. Service was horrible. Only saw our waitress when she took our order. Someone else brought out drinks 10 mins after taking the order. Had to get up to ask for Mayo and Ketchup as the bottles on the four tables around us were all empty. One of the workers that was clearing tables was only doing it as they needed a table. So she would move dishes to another table, then clean that one. For the whole time we were there, there were 8 tables empty, but covered in dishes. Definitely not the same quality as other Steak n Shakes. read more

It's Steak and Shake, a Midwest chain of better-than-average hamburgers. I LOVE the St. Louis locations, but we came into the one here in Joplin very tired after a 7 hour drive to pick up a couple shakes and a Steakburger, their version of the hamburger. We went inside to pick them up instead of the drive through, and while the burger came out promptly, we've been waiting on the shakes for 30 minutes. Don't take one example as a condemnation of the whole chain; I've been to several others around the Midwest and they've been fine, even great. The one in Joplin, however, is poorly-run and not a good place to go if you're in a hurry. read more

The food is always good here anytime i come here. The hostess tried to seat several other people before us until a gentleman mentioned we we're there before his party and once we got seated, we had to move because we couldn't have a highchair in that particular spot. But our waitress was very nice and prompt and the prices are great. Its exactly the same a Freddy's but literally half the price. read more

The food is as good as any other Steak N Shake but the establishment is dirty and smells terrible when we walk in the door. It smells and looks like it hasn't had a good cleaning in years. ICK I won't be back, even though the food was ok. read more

Well- weeat at these al over the USA. Ordered Sliders-over cooked, buns burnt- Our Server did an excellent job-friendly, nice Just a place to stop for lunch-- read more

The food we got was great but asked for our shakes again and never got them. We finished eating and waited a little longer then went to pay. I'm not paying for something we didnt get so I stated we didnt get them and I'm not paying for that part. Real professional for the manager to roll her eyes. First experience at a steak n shake was a bust.... read more

Guy on the grill can cook a mean burger. Best burger i've had in a while. Milkshake also 10/10

Water was spilled on our table as soon as we got in. We should have known to leave once that happened... After that we proceeded to wait for almost an hour for our food to come. All of our orders were wrong and the burgers were thinner than the cheese. The fries were cold. Our shakes were not mixed. There was still full ice cubes in all of them. All of the hot fudge was in one place and not mixed at all. All around the worst experience I've ever had at any restaurant. Nothing fast about this food. More of a bread burger and no meat anywhere. Terrible. If I could give less than a 1 I would. read more

TERRIBLE Experience...Service, Food, Cleanliness. That's been the standard last three visits...Won't be stopping at Steak and Shake again. Incredible decline through the years...Sadly. read more

I've never been a fan of Steak and Shake.. But, while in Joplin my step-father was buying, so we went to his restaurant choice. I wish they would use real fruit in their shakes. I guess, that is my biggest beef with S&S. Ashley, our server, was fantastic. Perfect service. Our sandwiches/burgers were ok. The french fries remind me of the fresh cut fries at In-N-Out. For the thinnest patty on earth, and mediocre shakes, I feel like this isn't the best value for my dollar. But again, it wasn't my dollars being spent... read more

I forgot that I didn't like this place. My daughter wanted to eat at Steak 'n Shake as most of them are good. I got the taco salad and the salad part looked fine, the dab of 'taco' meat on top looked like cat food. I could hardly eat it and finally just gave up because it made me nauseated. The waitress are rude and indifferent to ones questions. My husband asked if they had small shakes, as in small medium and large. She brought him a tiny child's size. I've got to remember not to stop here next time. This place is not a good representation of what should be a good place!! read more

My colleague ordered a burger, a side of fries and a side of onion rings. After his order arrived he asked for some ranch dressing. I could hear the order filler berating the waitress about not including this relying the original order. He also said the order was not something that required ranch so charge them for it. Two things-don't yell at the wait staff so that customers can hear. Totally unnecessary! Two-who makes the rule that only certain items get ranch. I personally do not eat ketchup, mustard or mayonnaise, and usually not ranch but it irritates me that someone is deciding for me whether I can get ranch. I know some are saying whatever they charged was not that much and that's true. But who is the freaking condiment police? I need to know! read more

Stopped and ate Sunday on way thru Joplin. Men's bathroom was dirty and under our table was also. Was going to leave but decided to stay. On our way home my boy vomited and me and my wife's stomachs were upset. read more

This has good food, but if you hit right at lunch... You better have a backup plan. When I went it was crazy, but thought they were good on that considering they have been here a little while. So when we got to the window we waited just a few minutes. We got our food, but we were missing a burger. We went in and got it pretty quickly even with how busy it was. If you're in a rush this isn't your best choice. read more