Stopped in here after a movie with the kiddos one day. I had the jalapeño crunch burger with Cajun fries and a butterfinger shake. My daughter had the chicken fingers with fries and an Oreo shake. My son had a cheeseburger with fries and a m&m shake. The wife had a taco salad. First off, my burger was fantastic. I love their burgers. Not quite as good as BA Burrito, but pretty darned good. The shake was the highlight though, in my opinion. It was amazing. May have been because it was approximately 4,000 degree outside - but it was good. The kids and the wife all enjoyed their food, as well. One of the biggest selling points for me is the price. We all ate for under $30 and that's with shakes! Pretty good deal if you ask me. I didn't ask for a military discount, but apparently the lady at the checkout saw my military ID and gave me 10% off (I'll take it). If you're headed to the movies I suggest you make plans for eating at Steak and Shake. You can't go wrong at this place. Very good service and extremely good food! read more

My husband and I tried this establishment one last time to see if any progress was made, but sorry, the takeout burgers were very dry.

Delicious food and amazing and attentive service. The fries were crispy and flavorful and the burgers were juicy. The chicken tenders were not the best but the amazing service made up for it. Even the music was a good vibe! read more

One of my favorite fast food restaurants, Steak 'n Shake once again did not disappoint. 1st off and this is my main rant, the drive thru lady Kayla was an absolute dream. She had a great attitude and kindness goes so far in the world we live in. The ketchup was already in the bag. I complimented her to her manager. The food was great as always! 5 STARS! Highly recommend! Will be going back and back and back and back! read more

The chili cheese fries were the hit! I had a western burger. My husband had the frisco and our teens had reg smash burgers. We all had shakes as well. Those shakes!!! The best I've had in a while. The burgers were ok. read more

Love the beef tallow fries and cane sugar coca-cola. Double cheeseburger with mustard relish is awesome! Tip: order on the app when you arrive, then pick up at the drive-thru for hot fries every time and 2.00 off every few visits:) read more

A great experience and great food for a fast food restaurant. I really like that they cook their items in beef tallow. Too bad their frozen french fries still have a bunch of garbage in the ingredients. But they get an A for effort for the beef tallow. read more

Worse experience I've had at a restaurant in a long time. First the restaurant was dirty and it smelled horrible when we walked in. I found a long black hair in my burger and asked them to remake it, they did but never said sorry or offered a refund or anything they just looked at me. The burger was so soggy the bottom bun was disintegrating, I ended up just throwing it all away. Will not be back! read more

I had the fresco melt and it was absolutely to die for. Love their food. Love their fries! Excellent service! Highly recommend this location! read more

Steak ’n Shake - Cookies and Cream "Oreo shake" - Burgers Near Me - Jonesboro, Arkansas

walked in no menu just a computer and no exlaination on what to due no greeting nothing picked a table sticky gross i asked for a rag to clean my self bathrooms nasty order did come out fast and hot the computer wanted a tip why would i tip a computer dumb chili great milk shakes fantastic cheese not bad...... i personally want a choice to order with people or a computer over all the food good but customer service was no where to be found read more

My husband and I drove through here yesterday. We were on the road, hungry, and looking for something quick, but in the mood for some last-of-the-holiday-weekend deliciousness. My husband had been talking about Steak'n Shake forever, and I had never tried it, so I wanted to indulge him. The food was DELICIOUS, fresh, and hot on a cold and rainy day. I got the most amazing cheeseburger with garlic spread and onion rings. My husband got a burger and fries with a strawberry milkshake. (I tried a sip or two. It tasted like they use real ice cream. Yum!) Whew! The calories were worth it! It was such a treat! read more

My single bacon burger had a patty the size of a thin piece of sausage. The lady tried to tell me that it was because the cook smashed it too hard . To top off a disappointment of a meal, they no longer have the steakburger seasoning for fries. My burger was smaller than a kids meal burger. Ridiculous! The company is cutting corners at the expense of customer satisfaction. read more

Steak ’n Shake - Bacon Bacon 'n Cheese Single Steakburger 'n Fries compare the patty to the ketchup packet - Burgers Near Me - Jonesboro, Arkansas

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Meh..... looked much better than it actually was. It was pretty popping when we got there, but the shake was not all it was cracked up to be. It tasted more like sugar in a cup. We sat down to chill for a bit, but they brought us our shakes in to go cups. Our waiter(wish I could remember his name) was nice and friendly, but as for the shake.... it could have been better. The other shakes we got were the Nutella one and the butterfinger one, those were obviously sweet too but better. Overall the 3 stars come from not great shakes, but good service. read more

Steak ’n Shake - Strawberry Banana - Burgers Near Me - Jonesboro, Arkansas

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Will not patronize this Steak n Shake with lack of service of ordering food and no help

My first time trying Steak n' Shake! I was impressed with the Western BBQ n' bacon burger! It was very juicy and nicely seasoned. The fries were just okay; they weren't terrible, but also were not the best fries that I've had. I think the food was great and surprisingly very cheap. The staff were extremely polite and accommodating, too! Love this place! read more

Steak ’n Shake - Western BBQ 'n Bacon Steakburger - Burgers Near Me - Jonesboro, Arkansas

Long wait for the shake . The burger was decent but nothing special . The food is better than most fast food places .

The last couple times I tried it, they have gotten their food up to par. Guess it just took a while to get people trained.

Food was good but the service was bad! Our server kept forgetting refills and we had to keep reminding him we were missing a milkshake. We were in here for almost 2 hours and it wasn't very busy at all. read more

They made us eat with PLASTIC SILVERWARE. I couldn't even cut up my damn friend eggs. The biscuit i got was so hard it tasted like it had been laying out for days. I didn't think bacon could taste bad but it was awful it tasted like plastic. To top it all off we had to get up and go to the counter to ask for refills because no one would come ask us how we were doing! If I could give this zero stars I would! Shitty service and shitty food. SO disappointed. DONT EVEN GET ME STARTED ON THE WAIT! read more

Steak ’n Shake - they made us use PLASTIC SILVERWARE! I couldn't even cut up my fried eggs! - Burgers Near Me - Jonesboro, Arkansas

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Used their drive thru today, first time at this new location. They were patient while i reviewed the menu. Guy at the window was really nice when handling our payment and giving us the food. Fries were HOT and fresh, burger was delicious and fresh, and the chocolate shake was nice and thick. Exactly what I remembered from eating Steak 'n shake growing up!!! I will be visiting this location again. read more

I understand when you have had a long day but when you are at work and still being paid you are to do your job. Honestly our service was kind of pathetic. Food was okay and our order was only messed up like three time but no big deal right? Wrong. It was an awful experience and the waitress switched to someone else so she wouldn't "argue" with us. Like what? We were trying not to get frustrated but when you are trying to sit down and eat a meal you paid for it should be right. We weren't even comfortable because we were being talked about loudly. There was one other table so to say you are over whelmed would be dumb. More than likely won't be back. read more

Just no, food was way over salted, and as one person posted alot just standing around and chatting, but what sets it off is you feel like you are glared at with discontent, nothing like all other happy enviroments of stake and shake we have eaten at others around the states. Not sure if management is horrible for employee's or what it is, but you get this sense of, just take your food and get out of here lol. Sorry but we didn't eat here for cheap meal, kids love steak and shake and its always been genuine happy employee's instead of just unsettled starring at you while you eat. read more

They refused to give us our shakes, making us kinda mad. They were very slow and kept yelling at us. They also gave us they wrong order.

When I went about a month ago we had a large order for 10 people and we called it in and we still had to wait but that wasn't so bad but the workers talking about the customers was they were saying that all the customers was coming in because they had gotten their income tax back that that was the only way they could afford it and they were looking at different guest and laughing and pointing at different guest so I asked to speak to a manager and the one doing the most talking and laughing was the manager her explanation for her actions was she was talking about other restaurant's a nd there customers not steak and shakes customers. It was ridiculous how the 4 employees were talking and acting but it's worse it was A manager. read more

Uhhh my time at Steak 'n Shake has not always been the best. Every time I order a Frisco Melt and I ask for no Frisco sauce I end up getting it. But other than that it's been pretty good. read more

The food is actually good, but not worth the long wait and bad service. We last dined here during the last week of May. The burgers were good, but we did not receive a refill throughout our entire meal. It appears that the wait staff just hangs out behind the counter and in the hallway. It is worth pointing out that this was a Monday night and business was relatively slow. I noticed the manager was going around maintaining the sweeping and general appearance of the restaurant while his employees were relaxing. However, I did see the cooks working hard back in the kitchen. It is also worth pointing out that this location is not 24 hours and does not have breakfast like most Steak N' Shakes. All of this combined with the day that we spent in the doctor's office for a Hep A vaccine after my son's visit during the first week of June, it's not exactly worth it. I don't know what it is about Jonesboro, Arkansas that can absolutely ruin otherwise successful businesses and franchises. read more