Definitely a different experience, ordering at the kiosks compared to when they used to take the order at the table. However, it's very easy to navigate, and our order was perfectly correct. I chose the Frisco melt for the first time at this visit and it was very delicious. I also tried onions rings for the first time...also very good. I ended my visit with a Butterfinger shake that hit the spot. My only complaint was the trail of ants that I kept killing near my table. There were cracks in the tile where they were coming from, that is in need of repair. read more

Steak ’n Shake - Butterfinger shake - American Near Me - Florence, Kentucky

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Really surprised by the revamp of the restaurant. Things are so much better now. Wait time: zero. Just the time it takes to input your own order at their kiosk. Atmosphere: great little diner atmosphere Service: counter Food: very good fast food Price: $ Cleanliness: 8/10 read more

Steak ’n Shake - Double steak Double Steakburger Double Cheese - American Near Me - Florence, Kentucky

Better than last time Food was better, place was cleaner then last time, employees were nicer and food was better too I gotten my food in like 3 minutes The only con is some of the food such as the chili got me a little sick and was awful It was calm there too and not bad of a mood read more

Steak ’n Shake - The frisco melt - American Near Me - Florence, Kentucky

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Ordered my burger with grilled onions. What I received was just a pile of mushy onions that looked like they sat in water on never touched a grill. I mean geez how simple grilled onions are and how lazy to not even attempt to do your job. Sad read more

Its sad that nowadays the workers u have are old and still dont understand the value in food so maybe when I pay a dollar 50 for extra fries I don't get the same as the one they give u on a regular order your workers need to treat it as if it was their food thats sad. read more

Best steak 'n Shake experience I have ever had. All workers were very nice and genuine. Popular Older music was playing the entire time, food was amazing. Overjoyed with my experience read more

Steak ’n Shake - Chicken Fingers, French fries, double cheese burger - American Near Me - Florence, Kentucky

My first visit to Kentucky started with eating at this place. It's definitely something that I won't encounter often especially since California doesn't have restaurants like these. Had the garlic cheeseburger and I thought it was ok. The fries were crispy but they didn't bring out as much cheese for these fries. As for the burger, it was similar to the Buttery Jack from Jack in the Box. Service was fine, it was mostly just helping yourself out at the end. This place is clean and there is no sanitary issues. read more

Steak ’n Shake - American Near Me - Florence, Kentucky

Once again, had a great experience at this location a year later. Didn't even realize but I ordered the same thing as I did a year ago. Tasted just as good as it did the last time. Maybe even better. Took less than five minutes to get my food which is always good. And I was there for happy hour so my shake was half off. Will definitely return to this location in the future. read more

Steak ’n Shake - Double steak burger with fries and a shake - American Near Me - Florence, Kentucky

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Slow slow and slow. 930 closed and door says 10pm I get it that no workers, but I can see them!! Drive thru only 3 cars but 20 min? I'll wait cause I want a snack, but wowza, that was work. Steak Burgers are still awesome. Hoping more S&S's open in the area!! read more

My perception prior to arrival: you cannot mess up french fries smothered in chili and cheese. My perception afterwards: you can mess up french fries smothered in chili and cheese. On the bright side: the server was very kind and attentive. read more

Steak ’n Shake - American Near Me - Florence, Kentucky

Best steak and shake ever !! I got my car stuck in there drive though for 30 minutes and felt like an idiot ... there response was to make food I got was hot and the drinks were fresh !!! Great food great staff great owner !!! Food was excellent as always !! read more

I wanted to try Steak 'n Shake once and since they didn't have any locations near where we lived, we figured we'd check this one out while on vacation Kentucky. On our way there I figured I'd look on Yelp to maybe get some recommendations of good items to order. Wow, it's mainly all 1 and 2 star reviews. That was a little concerning. But I figured maybe people were just too picky and expecting too much from a fast food joint. We got a few burger combos (single cheeseburger and some garlic thing). Got a few milkshakes since it's in the name too. Man the milkshakes were sickeningly sweet. I guess kids and teens might like it but goodness it was hard to drink more than a sip of the strawberry and banana ones. The chocolate one was okay because I added some water to it but definitely sweeter than a lot of fast food shakes. Figured the burgers would be good since I'm not too picky about fast food burgers. Nope. Disappointing. Hardly any flavor. The outer wrapper was soaked in grease too. I ate a few bites and just didn't want any more (very rare experience for me). Fries were just okay. We didn't finish those either. This location seemed okay. Very convenient. Employee was friendly. Got our order correct. Had a nice uniform on that looked sharp. But given the taste of the food, I don't think we'll be heading to a Steak 'n Shake again. read more

As others have said, this location is very slow. Also: paper straws. Have you ever tried to drink a thick milkshake with a paper straw? It seems unlikely to me that any decision maker at Steak N Shake headquarters has ever tried using a paper straw because it's pretty difficult and unpleasant. If they had, they probably wouldn't be passing out paper straws. read more

Busy place but not for the right reason. The crew and management are slow, unconcerned and offer little service or explanations as to why service is so bad. read more

Steak ’n Shake - Thumbs down. - American Near Me - Florence, Kentucky

I think this store is underrated. The hours are iffy, but the food is delicious. For example, the new renovations the store has undergone has the store service quick, and the staff is friendly. read more

My husband and I took advantage of our big kid watching the little and went to lunch and ran errands. We were close to steak and shake and also longhorns (a favorite) but we wanted burgers so went with the diner. -- busy when we arrived- I have only been a handful of times and never had a bad experience but it's never been busy when I have been there. The busyness just added to the fun and did not affect the speed at which food arrived or getting drinks or assistance.. good job! -food--- we both got the 4 for 4$ with cheeseburger, fries, cole slaw, and a cookie... I substituted the slaw for salad and it was awesome. Nice fresh salad, LOVE the skinny fries and they were hot, and the burger was awesome! We were there right before 2 pm and was going to get a half price shake to go since we'd hit their happy hour but we were both too full and satisfied from our tasty lunch. Service-- excellent! Courteous, professional, happy and friendly. Our waitress, Natasha, was there when we needed here and was genuine. When I asked her a basic question about something I just needed an opinion on- about myself- ultimately, she made me feel good while eating food that tastes really good (though my health my scoff :) The overall mood where we were sitting was just happy... a good song came on and employees were singing quietly and just appeared to be enjoying doing their job.... Thank you. read more

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Recently, I started a new job in NKY and have always liked Steak & Shake but the low star reviews for this location deterred me at first. I finally decided to give it a shot and surprisingly had a great experience. I ordered a Frisco Melt Meal through the drive thru. My ordered was accurate, and what needed to be hot was hot, and my drink was cold. My sandwich was hot, not warm --but hot. Needless to say, I'll be back. I'll continue to go back until a have a bad experience. read more

Dirtiest Steak 'n Shake I've ever been in. To be fair I am guessing they are short staffed.

No human interaction but tasty shake overall not bad Steak 'n Shake you did pretty good this time

If I could give zero stars I would. My husband and I decided to order via doordash & I ordered a hot dog. I took a bite of the hotdog and noticed the bread was hard, I took a look at the bun and it had MOLD on it! How are you going to serve customers moldy food?! There's no way whoever was making it didn't see the mold. My husband said his hamburger tasted bad. read more

Steak ’n Shake - Moldy bun - American Near Me - Florence, Kentucky

They got all my food wrong the person taking my order didn't listen at all I ordered a number 4 and asked for it plain and it's spouse to be a double patty I went home opened my box of food saw it had everything picked everything off then I saw it only had one patty. DO NOT COME HERE read more

Waited for about 5 minutes since the sign said wait to be seated, nobody ever even acknowledged us. We tried to find some menus but could only find a breakfast one even though it was dinner, after a while we gave up. After attempting to eat inside and nobody greeting us or seating us we tried the drive through and found this sign. This was our second ever visit to Steak 'n Shake, we went to one in Cincinnati for our first visit and loved it. We went there even though we live in Florence because of the reviews and honestly we will probably never come back to this one because of the reviews and our experience failing to be noticed and served. All we wanted was two shakes for takeout. Really sad because we wish we had a good Steak n Shake nearby, we would eat here all the time, hopefully corporate can address the management and quality failures so we can become regulars. read more

Steak ’n Shake - Drive through closed - American Near Me - Florence, Kentucky

This place has always been our go-to. the staff is amazing and the food is always excellent!

If you go in it's all done by kiosk with no customer service people behind the counter are very rude will not fix their own kiosk. Is that don't work read more

Yikes!!! This service is poor and slow. Waiting for 1 hour through the drive thru just for a MILKSHAKE!! Food is delicious, but just really slow. You can eat here if you want. But really slow, your just gonna have to be patient. Dirty restaurant, (not that bad) staff are friendly and helpful, but just be patient if you want to eat here. read more

One night the Prime Burger was awesome the next night it had the taste of formaldehyde. The service is awesome. JJ rocks. The boys behind the counter knock it out of the park. read more

Steak ’n Shake - American Near Me - Florence, Kentucky

This best thing about this location is the wait to be seated. It gives you a chance to observe the pace of service and the quality of food so you can reconsider a questionable life choice. But like so many, I decided to pursue a less than ideal situation. It did take a while to be seated. And like too many places, I never received napkins and utensils. The food actually came out in decent time. The fries were a bit a strange - over battered? The cookie tastes like an off brand of Chips Ahoy that went stale. The shakes were delayed by confusion and not well made. While the staff was pleasant, the staff level was not adequate - it never is at this location. Basically this is one of the jobs you get when you can't work retail or at a logistics shops at the airport. read more

High hopes dashed. After the usual too long wait to be seated, server Teresa took order quickly (hope). 15 minutes later she came back to tell us they were out of one of the items ordered. Never apologized for either the error or the late notice. Expressed disappointment at checkout (still Teresa) met with sarcasm. Guess I should have known better. Stopped at many Steak n Shakes and service has been universally bad. Clearly a reflection of local and upper level management. Never again. read more

I was there on may 12th 2021 around 6 pm the lady at the window gave me the best service ever! However the burger was much better quality when it used to cost more! read more

Well I thought the poor reviews may have been a fluke but they are not. I saw the cook wipe his nose twice while prepping food with the same hand. They got my order wrong and then assumed I'd like lots of extra cheese on what was previously wrong as a way of making amends which ended up drenching the fries in too much cheese and causing me to not get to really enjoy them much. The work environment seemed dirty and chaotic. I would recommend management work on quality control and hygiene rules. I didn't get a receipt but it's possible they may have charged me for the more expensive and wrong item because I was surprised my meal cost so much. But they didn't bother to check. read more

You know I really hate leaving bad reviews (my track record would verify that) but this place really dropped the ball this time. While we've had a mixed bag of service here the food always made it worthwhile. This time not even that was the case. I got the Frisco Melt and Fries as well as a footlong chili dog. The Frisco Melt does keep it's perfect record as a great sandwich with the awesome Frisco sauce on there as well as the Steakburger and swiss all on the sourdough bread. A simply phenomenal sandwich. However the usual tremendous shoestring fries that are a staple of Steak And Shake were cooked in obviously very old grease which made them next to inedible. We got some new ones and they were marginally better since they were fresher but the burnt flavour remained from the grease. Disappointing. Also on the subject of burnt was my footlong. The chili and cheese toppings were all fine but the hot dog itself was just incinerated. Not burnt like in the good way you burn a dog on a charcoal grill but just burnt to the point that all you tasted was burn. For dessert I got the FruitLoop shake which was the third of their breakfast shakes that I've tried (Honey Smacks and Frosted Flakes being the other two.) Like those they just basically mix the cereal in within a vanilla shake. It wasn't terrible but I still find myself wishing that they would have done something to help elevate the FruitLoops to make it a little more exciting of a shake. Considering how good some of their other shakes on their menu are these breakfast ones don't hold up to those. And the waitress while not rude was not exactly friendly or helpful either. This was a very poor effort by this location. read more

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We were in town for a wedding. Stopped here on a Saturday night for dinner since it was close to our hotel. Wow. They were busy. It took a long time for someone to seat us. Our food came out first, and it was pretty tasty. However, our shakes took quite a long time. We were finally given them in to go cups. They were quite gritty, and no one could finish theirs. Disappointing overall. One of the waitresses was really nice though. read more

It's my second time going there. The first time, it took more than 30 min to get our orders. We went inside and ordered and had it to go. The guy that made our order got some things mixed up and forgot part of our order. I got the garlic cheeseburger the second time around. It was good. You can definitely taste the garlic. The buns were so greasy. The fries were okay - they weren't the best. I've had fries at various Steak N Shakes and I normally enjoyed them but at this place, I just didn't like them. I also tried the double cheeseburger with no tomato. It was basic. It tasted like any other burger. For burgers that are $4.99 and less, I shouldn't have expected anything more. It was good for its price. The service was pretty quick this time around. read more

Steak ’n Shake - American Near Me - Florence, Kentucky

Itty Bitty French Fries! Ok here is the thing. It's not fine dining. But it's fast food with a diner feel. The menu is varied enough that you can certainaly find something you like. I love the Carolina Slaw dog and That Boy is a fan of the chicken fingers. They also make delicious milkshakes. The service is really dependent on your waiter. Two times we have gotten this one guy, and he is really amazing, especially considering his young appearance and the fact that he works at Steak 'n Shake. I wish i could remember his name but I'm always terrible at that. Anyways. Not everyone is a fan, but for late night or a quick lunch I'm never really let down. Plus I love the little bitty fries. I'm a sucker for small food. read more

Steak ’n Shake - American Near Me - Florence, Kentucky

We waited 20+ minutes in drive thru for a Chicken Tender meal and a chocolate shake. We were charged for the wrong order, then given 1.00 cash back, we paid with C.C. , and mgr. said that would make it right. We never received correct receipt. Then when my husband pulled out the $6.00 chicken tender meal. There were 2 very small tenders and half full and half cooked small container of fries. This was by far the worst Steak n' Shake we have ever patronized. We still cannot believe it. A kids meal wouldn't have been this small, and they certainly didn't charge us for a child. As we drove away 3 of their employees were sitting on the sidewalk smoking. The whole experience was horrible. I give 0 stars!! I would love to hear from Corporate. But maybe they don't care either. You are only as good as your leaders are. Tammy Cole E-mail: timtamcole@hotmail.com read more

I really hate to give only one star. I just want this place to get back on its feet, honestly. We've been going to this Steak and Shake for over a decade and in the past year or so, it's suddenly become the most disappointing experience every time we give it another try. Tonight has taken 30 mins in the drive thru. We didn't want to just leave and normally we would've but we wanted to give them a chance. It sounds like they've had a rough night from what we could hear workers saying through the window in the kitchen. They also have a lot of cars pulling out of the line behind us that had already ordered. They also said something about the computers not working? But what is the worst part is that when you finally get to the window, no one even acknowledges your wait time. No apology. No reason is given why your drive thru experience just took almost 45 mins. read more

The new format isn't working for us! They changed the milkshake!! It is now sticky and syrupy like Jardee/McDonald's. Awful! Burger wasn't as good as before. Not hot. Not tasty. Fries seemed small in portion and poor taste. Not crisp. They are no longer in business... read more

I come to this Steak 'n Shake quite frequently. I am upset at the menu changes and it seems every time I come here the service gets slower and slower. I ordered my shake an hour ago and my food not too long after. I am still waiting. I will not be back here anytime soon. I usually have fantastic service but today it is pitiful. I have seen people walk in after me and have gotten both their shakes and food before I have. This place is called Steak 'n Shake. My shake and my Steak burger should be the easiest items on their menu to make. Awful. Very disappointed. I now have a hangry girlfriend on my hands. read more

Steak and shake is closed this morning because nobody came to work went to the drive-through they said that there's only one person there and she doesn't know how to cook anything 9/10 closed again, 11/21 They are closed again today Donna said she cannot open until and Manager comes to work do not go out of your way to try to eat it to steak 'n Shake they may not. 12/10 they are closed again for lack of employee, closed again today 1/8/19. They say Monday and Tuesday are hit and miss if employees will show up. - picture was taken 1/16/19 read more

Steak ’n Shake - American Near Me - Florence, Kentucky

Revamped! Now counter service restaurant! Quick and easy. CLEAN. Delicious food! If you haven't been there recently, give it another try!