This is a tough one. I still really like their food (taste quality reasonable value). $7 for a single w cheese combo cooked fresh with quality veggies is good price these days! However it is a totally different experience post pandemic. 100% self service from order kiosk, to pick up food and drinks on plastic picnic basket things. They even recently added a QR code on your receipt that you have to use to be able to turn on the fountain drink machine to get your drink. Like.....come on. I know the pandemic almost took them out and they seem to have returned to pre pandemic stock prices. A lot of locations have closed too. I was here for an hour over lunchtime and there were 4 total dine in tables. Total of 6 people. One pick up order and just a couple drive thru. We used to come here way more often but with kids the self service is a hassle. I don't think they even have trays. Kind of a sad shell of itself. :( read more

Steak ’n Shake - a sign on the counter - Fast Food Near Me - Dublin, Ohio

To be completely honest, if you are eating what I got at steakshake, you need to be prepared to make it home to a safe space toilet. We've all been there before. The milkshake will do you in, and if you couple it with fries, then you're as good as a goner. They'll taste damn good though. Make sure to get fries and be nice to the people who work there. I think this picture highlights my experience. Not a great skin day for me though but I want you to see my thoughts. read more

Steak ’n Shake - Customer enjoying milkshake - Fast Food Near Me - Dublin, Ohio

In the past, they were pretty slow with online orders, but that's definitely been fixed now it seems. The one thing I will warn people about is if you have a free shake coupon, and also a rewards balance, the app will not let you use both at the same time (not a problem related to this location, but just something I thought I'd warn people on Yelp about before ordering). read more

It had been years since I've been to steak 'n Shake, but my son and I thought we'd relive some memories and go have lunch. I'd like that the decor has not changed. However, now you order off a kiosk and you wait for your name to be called. I understand this is a cost saving method, but the whole diner ambience is different. We also enjoyed our lunch until my son got ill soon afterwards. The restaurant looked good, but we did get concerns about the cleanliness of things when I walked to the restroom and my shoes made that sticky sound and felt like they were sticking to the floor all the way there and back. I rarely post my bad reviews, but this was not a good experience as we had hoped when we walked in the door. read more

Where to start... Every time each thing was handed to me at the window, the window preceded to be slammed shut. After handing me my food, the window was slammed shut so quickly I didn't even have time to ask for salt.... I ordered and paid for buffalo sauce and did not receive it. My fries were burnt. I had multiple fries that were blackened to a crisp. Terrible service! read more

Steak ’n Shake - Burnt fry. - Fast Food Near Me - Dublin, Ohio

What's the point of an app, and curbside, if none of it does anything? I order via the app. I pull in. I click "I am here." And I wait. Cars pull next to me, their food is brought out. Cars pull up. People run their food out. I roll down my window and the guy runs right past. Their "call-in" line doesn't work because "both lines are busy." I'm the only car sitting outside now. The drive thru has emptied. I'm still waiting. Signs on the door - "drive thru only." I know they don't get paid a decent wage, but at least put in an effort, you know? read more

We ordered online ahead of time and headed to the drive thru when we arrived. When we spoke to the staff member, she kindly let us know that the wait was longer at the drive thru and that if we wanted to run in for pick up, they'd have it ready, which is what we did. We got steakburgers and fries, including a kids' steakburger combo, plus chocolate shakes. Unfortunately, the cheese (extra charge) was left off the burgers. Other than that, everything was tasty and enjoyable! They have a good sized parking lot here. read more

Steak n Shake never disappoints with their inexpensive food selections and freshness of cooked burger's as you order versus ready made heat lamp prepared burgers! Tasty shoestring fries and are delicious and yummy!! Of course supercilious shakes of different flavors and sizes!! Yeah baby..... read more

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The burgers were not good. I love Steak and Shake and look forward to getting a burger, since we don't have these places where we live. All I wanted was a plain burger. I did not see it listed anywhere. A woman who worked there made it seem like I was terribly inconveniencing her, told me that I needed to order a cheeseburger and then remove the cheese. How would I know that? The process was frustrating and the woman was annoyed that I needed help. She acted like I had three brain cells because I didn't come in knowing how to order a plain burger. Do not recommend. read more

7/16/22 Used my debit card at this location through the drive thru. Less than an hour later I'm notified from my bank that I received over $500 in fraudulent charges (my bank says it shows charges from stardust casino ). If you go here- PAY IN CASH. Note: this is the ONLY place I used my debit card today (not even online purchases were made). read more

Cold burger. Looked like it had been sitting around all day. Cheese didn't even melt on it. I remember when the old steak and shakes made your burger while you waited. Took longer but it was hot. read more

For people who used to remember when you walked into steak 'n Shake and be seated and were provided menus and a host it's nothing like that anymore you answer in order at a kiosk if you have multiple people it's an inconvenience you have to serve your own drinks and your number gets called and then you go pick it up we miss the old steak 'n Shake read more

Steak ’n Shake - Order station - Fast Food Near Me - Dublin, Ohio

Steak and shake used to have the best hamburgers , when I was a teenager back in Illinois this was where you went on date night. When I heard they were coming to Columbus years ago I told everyone how great the hamburgers were. I don't go to fast food places very often but the last two times I have had their hamburgers I was so disappointed. The last one was tasteless and the bun kept falling apart. I didn't even finish it. I haven't tried their other food in along time so can't say anything about that . But other people have also said that the food isn't as good as it use to be . I know I'm done with the hamburgers read more

I mean, the food is good but it's so slow. I guess you get your money's worth? There aren't many locations standing so if you want your fix, this is one of your only options. Shakes are good and the burgers are great. Hard to beat an entire meal for $4 at other fast food places. I highly recommend not going into the restroom under any circumstances. You're welcome. read more

Steak ’n Shake - Strawberry and Nutella shakes - Fast Food Near Me - Dublin, Ohio

There goes my diet again to the milkshakes. I mean those milkshakes are over 30 points on weight watchers and you can't resist but share one! Now with the new menu changes and deals who wouldn't want to dine at Steak and Shake? It's super affordable for anyone on a budget. 4 items for $4? That's a steal right there! I always get the grilled chicken sandwich or spicy chicken sandwich when my hubby and I come here. Some nights can be slammed when all the kids from Dublin drive here at night for a late night meal. They book huge tables making it hard for couples of 2 to get a good table but most nights you can get a good booth to sit at and eat your meal in peace. When hubby and I are on a budget Steak 'n Shake on Sawmill Road fits our hunger needs. It fills us up for less money. read more

Eat at a different location. 1 or 2 oz burger smashed paper thin. Terrible!! Pickle and tomato was thicker than the burger. read more

Steak ’n Shake - I like Steak and Shake but this location has the thinest hamburger I have ever seen. About 1 or 2 oz burger smashed paper thin. Pathetic!! - Fast Food Near Me - Dublin, Ohio

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I wonder what you guys do to employees who are rude and disrespectful. No manager should have that huge of a position to be rude to their customers. I came through the drive-thru on Monday at 9:45 pm. My daughter likes to order her meals when we eat out. It is fun for her and she enjoys it. I was informed by the speaker that it would be a moment because of how long the line was. It was midnight and there were no complaints, so we waited about 2 minutes to order our food. Nothing horrible. Then we got to the window and the cashier was rude to my daughter when she asked for a shake at the window. She had forgotten to get a drink which is fine, everyone does, but to tell my child to her face that she should've ordered it at the menu then slam the door in her face whilst walking away??? I can understand being busy and stressed, but being disgusting to a child is out of my mind and shocking to me. I asked if he was a manager, cause I noticed he wasn't wearing a black and white uniform such as everyone else. He answered yes and said to pull up to the curb for my chicken, so I did. I looked back to see my daughter bawling her eyes out. I'll never come back to this location again. They all need some fresh training in customer service. This is unacceptable. I don't know how to feel about it completely just yet. All I know is that you'll never get far with managers like this; it's just horrible. As a father, I try to teach my daughter that respect is earned, not just given to you. I'm not sure if that guy was having a bad day from the start, but I don't condone disrespect towards children. It's wrong. She never got her shake, and they forgot her chicken, my wife's double as well as my Coke. I didn't even go back to get a refund or the rest of the food. Instead, we went to a buffet, enjoyed our night, and moved on. read more

I have not been to any Steak n Shake in about 7 years until Jan 9, 2023. I didn't go because of the service even pre-COVID. In the NE Ohio locations, we waited for over 1.5 hrs and never got our food. One waitress was so upset with people complaining that she was crying uncontrollably. That happened a few other times with terrible service. We moved to the Columbus area in 2017. On Jan 9 I decided to try again. I signed up for the Rewards program and downloaded the APP. I saw an offer to get a free shake if you signed up. The Chocolate Chip Cookie Dough shake was delicious and it came out pretty quickly. Then 3 days later on Jan 12th, I went inside to eat. I ordered at the Kiosk and in no time the food was ready. I accidentally order 2 orders of fries and the manager took the 2nd order off my bill. Great service, great food and friendly staff. I know a lot of people are unhappy with no wait service and having to order from the App or Kiosk. That is the way things are today with the difficulty in getting people to work. Thanks, Steak n Shake, the Manager and staff at the Sawmill Rd location. I made it a point to personally thank the Manager for the good service and food. read more

This was by far one of the worst locations even as recent as two years ago but what a great experience today! They've been closed so I'm not sure if ownership or management changed but thank you for making the change. The young man in drive through was so very polite and genuine, the food was hot and fresh, and they finally brought back chicken fingers (my daughters favorite)! He also made her a side by side milkshake which she had missed for YEARS when they stopped serving them. Can't thank him enough for making her day. read more

Good times with my NPT mates. Yuckin it up at a comfortable sit down burger joint with an interesting choice of steakburger/sandwich/hot dog/salad options and shakes. Oh the butter pecan shake, how i love/hate you. Don't forget about the 2pm-4pm happy hour. read more

Steak ’n Shake - NPT crew, spring 2012 - Fast Food Near Me - Dublin, Ohio

It is what it is. It's your typical fast food but with a-little better quality and options. Service is good but the drive through line move fairly slow. read more

I have always loved steak and shake, usually clean, good burgers, fries, and of course shakes! Now when arriving you need to place your order at a kiosk and your number is called when your order is ready. Our last couple of visits our food has been good but the shakes take forever and when you receive them they are so thick you can not drink them. I don't like to spoon my milkshake, if I did I would go to Wendy's. I don't know if their machine needs work or the person making them a little training. All I am saying is be patient and maybe go with a fountain drink for awhile read more

They forgot my girlfriends onions, and her extra patty, now I have to feed her with cheesecake. Thanks a lot.

This place has really, really gone down hill. The service is exceedingly slow, to the point your food is lukewarm to cold when it finally arrives. Tonight, we walked in at dinner time and they had a single waiter. We waited for 15 minutes. While several parties walked in after us and had their orders taken. We had even been offered water. The shift manager couldn't even provide me with the GM's information. read more

the most kind, knowledgeable and educated staff there--updates on outside look great and everything good--esp ice tea--better than anywhere around here--thanks for being #1!!!! read more

Got free milkshake, W night. Although the birthday cake milkshake was up to standard, from my experience all the birthday cake milkshakes at 7/10 but by golly this is a 6.5. read more

Steak ’n Shake - diners in a diner - Fast Food Near Me - Dublin, Ohio

Probably the slowest "fast food" service I've ever had. Waited 25 minutes in the line with only two cars ahead of me.not the white truffle burger I ordered. Instead two plain burgers. Just wasn't busy enough to not get an order correct read more

Steak ’n Shake - I ordered the white truffle burger and instead got two plain burgers - Fast Food Near Me - Dublin, Ohio

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Midnight meal hit the spot. Fries were cold and hard but it's hard to keep those fresh with delivery service. Burgers were great and soaked up my alcohol induced hanger. read more

Fresh and delicious ingredients. Service was so freaking fast and accurate! Yummy yummy!

Terrible service, claiming they're unable to make ice cream truly disappointed it's called steak and SHAKE for a reason this is pure laziness the food has gone to crap too read more

My husband had some gift cards and we figured we would come here with our kids for a treat. I have to admit that I was pretty nervous about coming here because of the recent negative reviews, however, I was super pleased and surprised with how great the experience was and also how packed the restaurant was. I am guessing the rating is low because the people that fill the place don't get on yelp to review things, so I figured I would. Our waitress was fantastic and friendly and the food was out fast and was delicious. We will certainly be back with our kids. Don't let the few negative reviews keep you from going! read more

I haven't been to Steak n Shake in forever, but on our way home from the zoo we wanted something quick and easy so we stopped in to Steak n Shake. Our food was very good! And the service was quick! We had our food probably within 5 minutes and our shakes came out right after the food. I had the double cheeseburger (cuz i can't go to Steak n Shake and not get a burger) and the cheese fries (YUM!). My gf had the chicken fingers (which I made fun of her for but I tried one and they're some darn good chicken fingers!) We both had a shake, she got the junior and I got the regular. I definitely should have followed suit on the junior shake as the regular is a lot of milkshake. Overall, a good experience with quick service and as always, super inexpensive too which is a double bonus for me! read more

We tried to go to Swensons but the parking lot was backed up so we settled for steak and shake instead. Glad we did! Prices can't be beat. I got a double burger, double fries and a cookie for $4. I said while eating it: this is everything i could ever want in a burger! Sometimes ya just gotta stick to the basics and get an old fashioned burger and fries. Kids meal options are decent - my daughter loved her burger and they even have bananas! The service was really quick! We will be back! read more

No wonder Chic-Fil-a's line is double wrapped around their building while I was the only idiot in line at Steak and Shake. Not only did they get the order wrong, but I wanted it large sized and he tells me that I need to say it when I order the food. No kidding, I did. You need to listen to your customers when they ask for it. He wanted me to pay the difference after I already paid and realized I didn't get what I asked for. Horrible customer service. read more

The food was okay but no greeter no wait staff made for a cold sterile eating experience that I hope no other restaurant duplicates

Well, i usually don't write reviews but i wish i would have read the ones before i ordered. I placed an order online, the subtotal was $26.80, but i was charged $32+. I asked the manager why this was and he wouldn't give me a real answer. I asked to have my order cancelled and i would re place the order. He said he can't do that and i need to figure out how to cancel the order myself. Well, they got me because they already took the money from my account. I asked for the manager to find out i was speaking to him and he was extremely rude. I called corporate to hopefully get my money back. read more

This Steak 'n Shake is one of the better ones I've been to. Steak n shakes usually don't have that great of reputation due to dirty stores, and terrible customer service... but this location seems to be a lot better than the others! read more

Steak ’n Shake - Fast Food Near Me - Dublin, Ohio

The only other table at the time (they came in after us) came over and asked how long we have been waiting after they've wasted some of their own precious time. After we told them we've waited an hour without any food on our table. They got up and left. I waited an hour just for the guy to come around so I can order a one vanilla milkshake and one strawberry milkshake. Another 20 minutes for it to come out and surprise! Two chocolate milkshakes........... sigh* read more

unlock the doors. it's 2022 not 2020. the covid bug isn't going to kill you. this location is also never open during adversed hours. none of the other locations in columbus have their doors locked. if you are having manpower issues, hire people. it is not our fault you cannot find people. read more

Seemed okay at first. Plenty of parking. Empty restaurant. Front area looked cool. Had a garlic cheeseburger, chili fries. The salad could've been a bit fresher. But it wasn't terrible by any means. Their honey mustard dressing is somewhat decent. Now, on to the men's bathroom. Gross! There was poop smeared across the toilet lid. Toilet paper remnants all over the floor. And a discarded diaper too. So nasty. There no paper towels either. Now my stomach is starting to feel a bit queasy. read more