Food is fine, be prepared for your order to be messed up and take a long time to be served, employees can't really speak or read English, might as well be a Mexican restaurant because of that read more

New owner really is trying to make this a better restaurant to eat at. Make Steak and Shake great again! Ps. We miss the tenders and the pepper sauce. read more

Was very impressed with everything. Great service, great food and great prices!! Two of us ate for under $13.00. That, in itself, is amazing in this day and age. We both had double steakburgers and fries at that price!! read more

Food is ok, not worth the price. Wait staff uniform was filthy. Didn't get our order correct.

This is a non corporate Steak & Shake. The owner and the drive through crews are really good. I stop at this location twice a day. I can recommend this location for Steak & Shake. read more

If you are going to say you are open until midnight, then be open! simple as that. arrived and left before 11:40pm trying to get my wife a milkshake. couldn't get any acknowledgement at the order board or even at the pick up window after both workers looked right at me. went to burger king instead who was more than happy to hook her up. would rather leave 0 stars if I could. read more

Here's what a pile of crap looks like! I paid for the worst garlic salt sandwich. The salt was so thick. The Gulf of Mexico is now a lake. Here is a photo of the crap! read more

Steak ’n Shake - Yuck - Fast Food Near Me - Columbus, Indiana

Can't go much higher. I guess I am a ground beef kind of person. Ground steak, the size of a McDonald's Big Mac, burns. I do love the skinny fries and if you can get there at Happy Hour you can't beat the price of the shakes. My last trip was my birthday. Not sure what good the birthday coupon was for, they didn't give a discount. Watch out for the Chili Mac... they have 3 kinds and kind of bring you whichever one they want and actually told me last time that they no longer have Parmesan cheese. Bring your own? You can't eat Chili Mac without Parmesan cheese so I had them put it in a to-go box. read more

Service is terrible here. I got my burger and fries, then 10 minutes later got my chocolate shake at the drive thru

It's Steak n' Shake. It's open 24 hours. What more do you need to know? Steak n' Shake is a good option for your late night burger fix, and this location is a good representation of the brand. The steakburgers are thin, so don't shy away from a double decker...it's not that huge of a burger. Their burgers are seared hot so they're crispy on the edges, which is the reason to come here. The food comes out quickly, and is very inexpensive. They're not kidding when they say that they have a large $4 meal section in their menu, and the portions are large enough that you won't leave hungry. I enjoyed the Three Pepper Steakburger, which had just the right amount of spice for my palate. When we were there in October my husband got the Oktoberfest Steakburger, which was interesting but gave the impression that they were trying for something fancy and complex and ended up short of the mark. The fries are good if you like shoestring-type fries, but they are so thin that they get cold almost immediately. Eat them first if you get them, they're not worth the calories cold. I'd say that in any given Steak n' Shake the odds are 50/50 that your fries will come to the table cold. Seriously, they have about a 5 minute shelf life. Avoid the footlong Chicago Dog...they have the ingredients right but the quality isn't up to Chicago standard, and if you know how good a true Chicago Dog can be you'll just be disappointed. read more

Steak ’n Shake - Footlong Chicago Dog...a decent but not great imitation of the real thing. - Fast Food Near Me - Columbus, Indiana

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Was here for work over Memorial Day weekend. Was really busy of course and still they made room for all of us to fit as I had a larger party of 7 people. Great friendly staff and the food was really hot and good just as ordered. To our surprise, someone had paid for our meals while we were there in uniform. This country can really be so great on so many levels. You truly made our busy holiday weekend a joy to have us in your town. read more

We love coming here for a good treat and great Frisco. I really need to try something new here lol. read more

Steak ’n Shake - a steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak steak - Fast Food Near Me - Columbus, Indiana

Steak & Shake gets 3 stars. I go here with the kids to get them a milkshake, which are yummy. The food is typical. It's good but not a bang for your buck. Why is it that every Steak & Shake has such slow service? It doesn't take that long to slap a frozen burger on the grill & cook the thin thing. This location is clean and always has friendly service. So we do go back for the shakes. read more

Typically when I think of steak 'n shake, I don't exactly think of good service. I was pleasantly surprised when I ate inside at this location for the first time. Not only did our food and shakes come out in a timely manor, but everyone working was pleasant and personable. I found it especially virtuous when our server let us know that someone else would be bringing out our food since she was able to go on break.The inside smelled like it had been freshly cleaned as well, and while my boyfriend and myself were there the busses never stopped cleaning. This was refreshing since I have been in some NASTY steak 'n Shakes before. I have also gone through the drive thru at this location numerous times, and have always had a good experience. This has been my favorite steak 'n shake to date, and I felt leaving them a great review was needed! read more

Greeted at the door and seated promptly. 8 pm Ordered off if the $3.99 menu. Found it to be a great value. The pepper sauce that is on the table was great on the hamburger and the fries. read more

Steak ’n Shake - Pepper Sauce just the right amount of heat - Fast Food Near Me - Columbus, Indiana

WOW just went to Steak n Shake 4pm and got chewy greasy fries and asked for them to be taken off my bill a MGR didn't even BOTHER come over and speak to me about what the problem was ....... PI$$ POOR MANAGEMENT Wont be back at this time of day again..... That's Sad I will miss getting my 1/2 price happy hour discount ..... read more

Stop in this steak n shake often after midnight. Always have a wonderful experience. No problems, good food, good shakes and good service. Our server Chuck rocks! read more

Steak ’n Shake - a sandwich and fries - Fast Food Near Me - Columbus, Indiana

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Really good shakes. The service is excellent definitely recommend!:) The food is really good. For example, they don't just sell hamburgers with fries, they also serve shakes like mentioned before. Also, they serve salads, soups, and much more! read more

Usually when you go into a restaurant you expect to sit down and be served. However this is not the case with this steak 'n Shake. After walking in your asked to order your food at the counter without having seen a menu are then told that you can sit wherever you like and when your food comes out it's in a bag all prepared to go. What's the point in the dining room being open if you can't sit down and be served??? Fries were cold and so was the cheese. read more

Steak N Shake has always had the best milkshakes. I have always loved them. My husband and I got one tonight. OMG what happened I'm so disappointed. The whip cream was horrible. Best I can explain it Is like they went to the dollar tree and bought the cheapest worst whip cream ever. Not spoiled but more like whipped lard. It had no flavor at all. Yuk just nasty. If I ever get another one I will have them leave off the whip cream. Tried to call them but of course the phone was off the hook. I guess I'll be trying Dairy Queen next time. What a bummer. read more

The most pitiful SnS drive-thru of all time! I figure I was in the drive-thru lane for at least 30 minutes behind three cars. Got down to one car left in front of me and thought we were slowly making progress. Nope! They messed up their shake order and had to make another one. Instead of having the car pull up so they could cash me out they have them wait at the window while my food gets cold. While this is all going on and who knows how many cars behind me, a couple employees figure it's a great time to take a smoke break! No apology, no nothing, just cold fries and chicken. read more

Megan was a great waitress, served us right away and checked on us a couple times! Food was amazing! I had the Garlic double steakburger with fries, so good! My fiancé had a double ssteakburger, fries and a milkshake. Got our food right away! I love this place! read more

This should be minus 5 stars.Was at your Columbus location on Saturday. This had to be the dirtiest most disgusting restaurant. Not only bugs on the floor on the food debris but on the walls. It was noon and the floors not only had food all over it but a black dirt. I know you can have a run and get slammed but no way by noon it could look in that condition. Those floors had not been moped in a very long time. I do not see how they could pass health inspection. If the dinning room and bathrooms looked like that what does the kitchen look like??? Spoke to manager who was absolutely non responsive. It was like talking to a tree. No wonder the place was in that condition. Absolutely no leadership!!! I have pictures if anyone wants to see. read more

It's a major fall from grace for this place. Because it's almost hard to believe that this used to be good restaurant. I remember actually wanting to go to Steak 'N Shake because I really loved so many of their burgers and sandwiches. But now, the thought of eating here just turns my stomach. This place is simply filthy and it makes you think twice about what you're eating. The tables and floors look like they haven't been cleaned in days and the silverware doesn't look much better. And the staff seem like they couldn't care less. Now with all that being said, if you are brave enough to order some food, it's generally decent. In conclusion, if you can stomach the filth and the fear that your food isn't being properly handled then go ahead and grab a burger. But I wouldn't recommend it. read more

Sat down for 20 minutes before a waitress even glanced our way.. and that was because a table next to us mentioned that we hadn't had our drink order taken. That table said they'd waited an hour for food, and the table behind them dealt with the same thing. And they didn't even appear short staffed for a Saturday. Just extremely poor wait staff. read more

My wife and I went to this Steak 'n Shake last night. We ordered a couple milkshakes with our meal. Our meal came before the milkshakes. I asked the waiter where our milkshakes were. He said that they were busy and it would be awhile for the shakes. I told him that I would like something to drink with the meal and told him to get me a Coke and hurry up with the shakes, because we would like them before we finish our meal. Our shakes came as we were finishing our meal. I told him to take them back and take them off our bill. This dumb-ass waiter didn't see a problem with the shakes coming after the meal and didn't understand why I didn't want them. If this dumb-ass waiter would pull his head out of is ass and concentrate on solutions instead of excuses. read more

I am in a power wheel chair. I came into your establishment on May 11 after I had been to a church function.Before I was even asked to table...I wanted to use the rest room. I could not get my chair between the stools at the counter and the boots because there was no room. There is also no room between the tables and the booths on the other side. I called and spoke to Angel and she gave me the email for the manager...who I might add has never returned my email and today is 5/23/12. I would not recommend this restaurant to anyone. When management does not have the decency to answer emails....well then obviously he does not care. read more

Ok usually Steak and Shake is just that. But this time around, not so much. Me and 5 others arrive and the place is barely half full. We're seated quickly.. at a borderline dirty table. Our waitress arrives and is flatter than week old soda. Rude. Boring. Mean. Acting like she doesn't give a crap about us. We get our drinks fine and I got my chili and it was fine. After waiting for about 7 minutes (which is a good time for 6 people) a guy, who is definitely not out waitress, comes with our food. The order isn't messed up but where's our waitress? Mind you it's not busy whatsoever. (I work at a restaurant, I know busy) Then, another waitress person I don't even know?? comes and asks if we need anything else, like she's trying to help our waitress like she's busy? We say we need napkins, silverware, and I needed a small side of pickles. She says OK with a smile.. and NEVER comes back?!?! We ate our entire meal WITHOUT napkins or silverware. Still no sign of our waitress and we need refills. No one showed up and we were basically sharing drinks that hadn't already been drank because 4/6 of us were out. So now we're without napkins, wiping on our pants, no silverware, and no drinks. The only other time I saw our waitress that night was because we stopped her for the check. We were out of there almost faster than we got in. Absolutely horrible. Save your pants and go to Culver's. read more

Many people who are from Columbus and under the age of about 30 mainly go to Steak N Shake as an after party/bar drunk food place. The service is almost always slow, but the food is okay and the shakes are excellent. The food is simple diner style food straight out of the classic 50s era diner experience. The service is mainly what gives this review 3 stars, otherwise I would have given it 4. read more

I love Steak n Shake and I am a frequent customer but I wont be returning to the Columbus, Indiana location. It's one thing if your food isn't that great, but when customer service is that poor, there is a serious issue. The restaraunt was not busy, and my waitress (heather) asked me two times within the first two minutes of being seated if I was ready to order yet. She gave me no time to browse the menu. I felt like she was in such a hurry that I ordered something quickly. After bringing my food, along with my check (assuming I wouldn't want anything else) she never once returned to my table to inquire how my food tasted or to give me a drink refill. When leaving, I still left her a tip, due to the fact I have been a waitress before and understand its her income... however, she most certainly didn't deserve it. Thank you Heather for the poor experience. read more

This particular Steak 'n Shake is terrible. Every aspect of the meal we had there was bad. We we not seated for over 20 minutes (they weren't busy). One waitress told me to go to the back a pull up my own chair. The table she seated my group at was too small so, with my pulled up chair I would have been sitting in the aisle. Then, they cleared a larger table that had dishes on it. And by cleared, I mean the waiter put these dishes on another table where they remained for the rest (2 hours) of our meal. When we were seated, our waiter messed up our drink order. When he came back, he wrote our food order on a placemat. During our visit, several other groups and came in and left because no one ever sat them and if they were sat, they were not served. I did see about 5 employees this evening. We waited on our food for at least 45 minutes and when he brought it to us, several of the orders were missing items. We told him what we ordered and when he came back, he only had some of the items. We corrected him and sent him back again. He NEVER ended up bringing us the rest of our order. We spent over two hours there to never receive all of our food. He also messed up our check significantly more than he messed up our orders. I actually called the survey number and they took my information and said they would contact me but they never did. Every aspect of this meal was stressful and not enjoyable. Will not be returning. read more

This is a throwback to the 50's malt shop in atmosphere and they have world famous burgers, shakes, and chili! I love the chili Mac, and the burgers are great but me personally I don't care for the super thin fries here, never have. Still it's a don't miss place on our visits! read more

Have always enjoyed Steak N Shake while growing up in Indiana. The Columbus, Indiana restaurant is very poorly managed. I have orderd food there, and upon it being delivered to the table, I was told there was no silverware available. My Final experience was standing by the door, waiting to be seated for near 10 minutes, as one young man was cooking, and not another soul in sight, except for 8 or ten people in the dining area. I definitely will no longer walk into this particular restaurant. read more

Meh, the food is always great, fries and all, but their service at this one is particularly slow.... I've waited for 15 mins before in the Drive Thru read more

Just left the Steak and Shake on Darlage Dr. !st time we've been there in several years and had the grandkids with us this time. Took an HOUR to get our food. 1st order was apparently "lost". 2nd order was supposedly a "rush". Still was an hour before our food showed up. No comment or apology from any manager. Needless to say, we will NEVER go back to that restaurant!!! Plus, part of the food was cold when it did finally come. Just an all around bad experience. read more

It's tasty, fast, and cheap. No, don't expect anything fancy. It's quick and easy and good.

Our family stopped for lunch recently, as we do occasionally. The food and service is usually pretty good.