It seems to me that steak and shake has changed. Now, they seem to think they need to go down market and compete with McDonald's on price. So my meal of a specialty hamburger, fries and a Coke plus a specialty milkshake was less than $11. The hamburger was amazingly small. I liked the flavor of the milkshake although it lacked texture. The french fries could have been hotter but they were okay. There's ample parking at this location and the restaurant seemed clean enough. But the outside really looked like it had been ridden hard and put away wet and needed a trim. Maybe I'm being unfair, but I really expected a better experience from steak and shake than I would get at most other fast food restaurants. That really wasn't the case. Unlike other reviewers who had problems with service, I did not have that problem although they did seem somewhat understaffed. read more

Store not staffed. Waited too long to be seated then wait staff never came back. Got up and left.

I legitimately think I got food poisoning at this location, I always eat a small breakfast in the mornings, I love steak & shake so I went there on my lunch break break, things only went downhill after lunch where I started feeling off. Regardless I tried to tough it out not thinking much about it, but during my last call I was uncontrollably throwing up in their front yard. I made it home but my body was very nauseous and I was shaking and throwing up every 10 minutes till there was no bile left in my stomach. Enough of the sob story tho, I usually like the service a lot better and the overall food quality of the other location next to the mall. It's just gonna be awhile before I eat there again read more

What a great experience. Food was absolutely delicious and the staff is so friendly. Spencer was so nice and provided excellent service. I even overheard one employee wish another employee Happy Birthday. GREAT JOB read more

Service was outstanding, everyone was very friendly and accommodating. Order came back perfect and food was great!

I stopped by steak and shake on Clark lane today to get a bowl of chili (sounded good on a cold day). When I ordered they told me they were out of bowls but had cups, I asked how many cups to a bowl? I was told two, so I ordered two cups, when it was totaled they charged me for 2 cups. I am either just old school and thought since you were out of bowls, give me two cups for the price of the bowl Atttendat at the window told me they were instructed to charge that way. So, I said I would go across the street to Wendy's and get a bowl of chili there. I was just dissapointed the wanted to charge me for two cups when they are out of bowls. Too bad making the customer happy and doing the right thing is an ideal that that is long gone read more

The food is always great and LOVE the beef tallow fries! We enjoy going inside to eat and the servers are always friendly and helpful. The manager (can't remember his name) runs this Steak n Shake well and we have never had a bad experience here. read more

Was so happy they were open on this icy day! The food was fresh hot and delicious! Server was very friendly. Restroom was clean. One of the best fast food experiences in a very long time! Thank you! read more

If you aren't the type of person they like, they will discriminate and not serve you. People who arrive after you will be served, but you will end up leaving without food. They don't care that this is illegal. Do not visit! read more

Surprisingly, a 2.5 rating. Food ok. Service? Forget about it. Really horrible service. Rude, slow. Just awful. Go eat at 7-11. They sucked before Covid, and aren't smart enough to change when the restrictions have been lifted. Still at 50% when it's no longer mandated. read more

They were phenomenal! The food was super fresh and the gentleman working the window with the awesome tattoo had us in and out! Best Steak 'N Shake I've ever had! read more

At first when walking in it was absolutely freezing. then waited forever to be seated while seeing multiple people standing around. we got seated, had our order taken, by the time our food was done multiple servers we standing around goofing off while our food was sitting there getting cold. we received our food cold. read more

Rae is an absolute Rockstar! I have never witnessed such a hard-working waitress. She single-handedly took orders for a very full restaurant & she has exceptional customer service skills. Plus, she is quick & efficient, somehow remembering so many orders while keeping up with refills & grabbing extra sauces, etc. Rae is just a few months away from having a baby, so kudos for that, too. She deserves a raise, a promotion, a bonus, a vacation & more for all the ways she works so hard to keep her customers happy. We pray we were at least a bit of a blessing to her as well. Please tip generously. read more

Waitress was dirty and rude, horrible attitude and looked like she just rolled through some dirt. Not a clean environment

So we were staying at the best western next to this restaurant. My wife went over and ordered some food for our family. Two of the employees were blatantly rude to my wife for no apparent reason whatsoever. The food was good, but my wife and I could not figure out what prompted the mistreatment of my wife, she is as sweet a person as you can find. If I would have gone with her things would have addressed immediately. Beware... read more

Had a wonderful experience here tonight. Milkshakes were delicious, food was exactly what I was craving, and our server was fantastic!

One of the worst meals I've had here ever. Between the Obnoxious children that the waitresses would not get under control. The disgustingly cold french fries which you have given me an upset stomach for literally a full day. Maybe, it was the undercooked meat that I had on my simple hamburger. I will simply never step foot in this place again. The place is filthy. The floors feel like you're stepping on grease all of the time. The bathroom is wretched. I watched two employees going to the bathroom while I was in there and not even wash their hands. This is simply One restaurant you do not want to enter. The other one in town is simply so much better it is unbelievable. Just because this one is right off the interstate does not mean you need to serve Garbage! read more

Steak ’n Shake - Triple cheeseburger with a large order of cheese fries. - Fast Food Near Me - Columbia, Missouri

The service was good and the food was prepared well, but typical corporate streamline though. I did talk to the manager when he was checking us out and he was very friendly, which explains why his staff was too. All in all if you are n Columbia, MO and need a quick inexpensive meal then this Steak and Shake is the place for you. read more

Awesome service and the food was great! The restaurant was full and we had our food in 20 minutes. We will be back!

It's ok not sure what the fuss is, I ordered one of their new prime burgers it didn't have much flavor and seemed wimpy.

Saw this place while looking for Walmart. Came in to do take out. Service and staff was Okay but not bad. Took about 10 minutes to prepare meals. Food was hot and good. No problems over all. read more

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Stopped here while on a road trip for a to go order. Received the worst customer service. I had to stop the person who was cleaning the tables to get someone so I can order since I was waiting for more than 5 minutes by the register, they finally got someone even though they had seen me standing there already. After I ordered what I wanted, I Went to the restroom to wash my hands and the stench of old urine hit my face as I opened the door to the facility. This place is disgusting. I usually like steak and shake and I am glad the one near my house is kept clean. I won't be stopping here again. read more

If I could give this place 6 stars, I would. The burger was cooked to perfection - juicy and delicious with a perfectly buttered bun. Mindi is the best waitress & I will definitely be back to this location! read more

Osandwich looked like someone threw it on the floor and stood on it, but the fries were good refuse to go back there read more

The food from Steak n Shake restaurant chains are really tasty and one of my favorites, it's this location that is the reason why it gets 3/5 stars. I go there at-least one a week or two for their Royal Steak Burger. Usually the order taker is grumpy/moody, I have to check my bag before I leave because there is usually a missing item. The burger wrapper is sometimes covered in grease, depending on how sloppy the cooks are. I would say 1/5 visits I get the food looking good, but here in Columbia, both locations are just horrible. read more

Really like the triple steak burgers here. I wish though the fries would not get cold so quick. Service here is good in the drive thru but unpredictable inside. I would recommend the food only when fresh but believe me they taste better than cold McDonalds meat. read more

I had never been to a Steak and Shake so when it was in front of the hotel we were staying at we had to try the restaurant. Our service was not the best, a little slow and not very friendly. I had the chilli over pasta. It was good and lots of it. I also had to have a shake bad choice if you are doing weight watchers. My husband had a burger which he enjoyed. read more

This was only my second time going to Steak 'n Shake (first time was in Ohio--awful as well), and I think my last time. This location is right by our home in CoMo (we just moved here), and we stopped in for a bite one night during the week. There were so many things wrong with this place... 1. Right when you walk in, you see 4-6 servers/busboys standing in the back corner, talking and/or doing nothing but try to ignore their tables. It's very unprofessional. I've worked in both the restaurant and fast-food industries and it's never acceptable to see that many people standing around with nothing to do. It was not very busy, maybe 5 tables had parties, but that's still no excuse. 2. Our waitress seemed very ditsy and forgot 3 times to bring the ticket back to the table, though she told us she would every time. She also rang up the receipt before we ordered shakes, even though we told her we wanted them at the beginning of the meal. 3. My boyfriend ordered chicken fingers and fries, no complaints there. I ordered the Portobello and Swiss burger with fries. The waitress did not seem to know what it was, even though it was right there on the menu. She brought me a plain old cheeseburger with fries. The worst part was that I ate all my fries before realizing I got the wrong burger! So I had to wait for her to come back over to the table (she was standing in the corner talking to another server and didn't see me staring at her across the room). When I explained to her that I received a plain cheeseburger instead of a Portobello and Swiss, she again had no clue what I was talking about and looked at me like I had ten heads. I physically had to lift the bun and meat off the burger to show her that it was missing mushrooms and the correct type of cheese. She said she'd bring it back and "have them fix it" for me. Meanwhile, I did't even have fries to occupy me and I was a little annoyed. She came back two minutes later with the EXACT SAME BURGER with a handful of hot mushrooms thrown under the bun (no onions, like the burger is supposed to have, and there was still one slice of plain old American cheese on it). The burger was cold by this point, but I didn't want to make a fuss so I choked it down. I'd like to point out the description of the burger I thought I was ordering: "A Double Steakburger with fresh Portobello mushrooms, seasoned on our fiery hot grill and topped with melted Swiss cheese, caramelized onions and garlic mayo." The burger I received (the second time around) had no Swiss, no onions, and no garlic mayo. I'm not even sure the mushrooms were Portobello! I was severely disappointed. 4. We had to actively call the waitress over when we were done so we could order our shakes (she was ignoring us again). Someone else delivered them so we didn't even have a ticket when we went up to pay. We then stood at the counter for 5+ minutes while someone who was supposed to be working the drive-thru window used the computer. She didn't look at us or even say "Someone will be right with you"... all she did was yell "I need someone up front!" and go back to her station. Our waitress watched us pay and leave and didn't even wave or say anything to us as we headed out, even though I made eye contact with her 3 times. Overall, the chicken fingers, fries, and shakes were decent, but the service and burger were just awful. We will definitely not be eating here again... McDonald's is so much better. read more

Me and my group waited there for 30 minutes and they didn't even acknowledge us at all. They would look at us but never come and say anything. We ended up going to the Bob Evans across the street where we got way more friendly service. read more

We have been in the drive thru for over 30 minutes!!! Just to get two burgers and fries. Absolutely crazy!!

I really like this location. The first time I came here was the very first time I ever tried Steak n' Shake. I ordered the sliders, which quickly became the only thing I wanted to order. I really like how they season the burgers however you want and they are on the five dollar and under menu. The shakes are a little pricey but they are really good. I haven't had any trouble being seated, but I have had my order messed up on a busy day. The wait can get long when there are a lot of people, but I've never had to wait more than 15 minutes. Checking out is fast, however. The atmosphere is nice, it's nicely decorated, but the layout allows you to see the waitresses very easily. Most of them can be seen standing and chatting with each other. I feel like most of the time, half of them are working really hard and the other half are giggling and telling jokes. The noise levels can get pretty high because there are a lot of kids that come to eat here. read more

Restaurant is in disrepair and staff is very disorganized. Our food took a long time. When it arrived, my usual favorite Frisco Melt came plain without Frisco sauce. Showed server (when we could get her attention), and she said she'd bring some on the side. Quite a while later my wife had to walk up to the serving window and remind her. She forgot...meanwhile sandwich got cold. Also, ordered a steak dog to go. She forgot that too. 20 minutes later we're still waiting on the dog to take home. Busy night, and not sure why. This place looks like a food safety time bomb waiting to happen. Wish I could post the photos of the fixtures with laminate peeling off and damaged. I'm talking beach ball-sized chunks on some pieces. If the kitchen is anything like the lobby, I suggest eating elsewhere. Not a good place. read more

Steak ’n Shake - Look closely at fixtures. Laminate peeling off everywhere. Pretty basic maintenance. - Fast Food Near Me - Columbia, Missouri

We ordered salads and people who came in after us has Already been served. It's been 1/2 hour and still waiting for a salad. Ceiling is water stained and looks like it could fall in. read more

Came in after hearing radio ad...at 9:11 pm place was empty and upon entering place smelled like someone threw up...but I'm hoping it's the cheese ? Either way one employee was smoking at the entrance and others ... read more

The burgers and shakes, especially the birthday cake shake were delicious as always. Visiting from California... read more

Steak ’n Shake - Fast Food Near Me - Columbia, Missouri

After seating myself, waiting for 5 minutes, then walking to the bar, I waited another 5 minutes to place my order. There was only one waitress on staff and she was obviously new. I placed my order for sitting at the bar, they brought me a to-go bag, no napkins, and 1 straw to share between my shake and drink. Milk shake cup was covered in gross so touching it begged for more napkins. The shake itself was terrible, first shake I haven't finished in years. Overall this place was gross. Keep driving. read more

Aptly named Award Winning Milkshake was just the ticket on Christmas night. This location was packed inside and drive through was 15 deep but the staff was calm and pleasant . Food was fresh and I'd rate the coleslaw five stars. I promise to visit Steak & Shakes even when they aren't the only restaurant open read more

Extremely slow service, 45 minutes with 3 cars in the drive thru with a very easy order. Workers seemed confused and didn't know where the food was when I asked how much longer. read more

The slowest drive through I have ever encountered. It took 5 minutes just for them to take our order, and 20 minutes in line (we were #3 in line). Poor service :( and food was cold, and not good. read more

The manager and staff at Steak'n Shake on Clark lane, Columbia MO, were very rude and disrespectful to me last night when I went to pick up an Uber Eat order. I received the Uber Eat request at 10:06 pm and got there within 5 min. As I stepped inside the restaurant to get the order (as directed by Uber app), I heard someone yell "we are closed". It is not unusual to pick up Uber Eat orders after closing time from several restaurants. I tried to approach the two ladies behind the counter to show them the order on my phone. One of them said, "We are closed". I said "okay, but I have an order to pick from here, is it ready?" She just stared at me. Immediately, the manager came out and I thought he was coming to check on the situation, so I focused my attention on him and asked him if such an order was ready. Instead, he yelled at me saying "We are closed!". I said "okay" and walked towards the exit. The manager followed me to shut the door while the ladies giggled out loud. I don't know what type of training you receive as employees there, but your behavior last night showed how unprofessional, unreasonable, and inconsiderate you are. Someone from the management got back to me after I emailed this issue on the companies website. He offered no apologies but tried to blame me for coming to the restaurant 40 minutes after closing hours. I am an Uber Eat driver, I only respond to requests when I get a notification from Uber. I don't understand what that had to do with the attitude of his staff. read more