The absolute worst customer service. It took ten mins sitting at the drive thru to get our order or even be acknowledged. As four of the staff goofed off talking and singing. Apparently that's how long it takes to make the milkshake. Even once it was made it was another minute before we were acknowledged and then handed the bag that had been sitting under the warmer for the entire time. The large fries were not even full containers. They were luke warm. Never again read more

First, I love Steak 'n Shake. I started eating it in St. Louis where it was big. This is the 1st time I've had a bad experience at a Steak n Shake anywhere in the country. I ordered a Frisco Melt and they gave me the heel from the loaf of bread! Seriously! Not only was it much smaller than the size the sandwich should be, but it was like eating a bun, not two pieces of bread. It's clear these people just don't care. Never going back especially for the price you pay. OH, and they charged extra for Frisco sauce. Seriously? Go to any Chick-Fil-A. They NEVER ever charge extra for sauce, not matter how many you want. When you go under SnS...now you know why!!! read more

decent place. Workers seemed all right, and the food was OK. The bathroom wasn't very clean.

I hate modernized Steak and Shake, what the hell is "do you Labubu"?? and the service was terrible, they forgot our shakes, and when I asked for them didn't believe we had them and it was a whole thing, they didn't put bacon on our bacon cheeseburger, AND if my Husband hadn't noticed we would've never gotten our cheese fries! Out of all the staff there was maybe 1 kind young man who made the experience a bit more bearable. Food tasted fine, like steak and shake, fries were AMAZING, just like old times. Tables were also messy upon arriving, was very hard to find a decent one. read more

Charged my debit card twice for two meals!! And the place doesn't answer its phone to discuss it!!

Wife & I stopped in to get a quick bite 8/18/17 there's nothing quick about our visit, although we didnt washout long to be seated but did wait for about 20 minutes to get drink orders, wife had coke & I had water, shouldn't have taken them another 15 minutes to bring out our order it want like we had ordered milkshakes. Note that it wasn't that busy, there were 2 other tables that were already seated & eating & another server waiting on them. So another table was seated 10 minutes after us, quickly had there drink order placed & ready to order their meal, I mentioned how we were still waiting to order our meal to my wife, server overheard & quickly took our order wife had thee B.L.T & fries I had the original double cheeseburger & fries, once placed it was a long wait to bring out, the table who was seated after us got their food before us, did mention to manager & didn't offer any discount which by that time we didnt care we were ready to go. My wife was real impressed on how delicious it was, mines well it's hard to mess up a classic cheeseburger & fries, it's true about service here... read more

Steak ’n Shake - Classic double cheeseburger... - Burgers Near Me - Cleveland, Ohio

See all

Never got to order, was told to "wait a while" by the drive thru attendant and never got back. Over 30 minutes of waiting before I left. Don't go here, real trashy. read more

This place might have bad reviews but I don't think so it has such great food I saw a comment about the food being hot and I was like what do you want your food to be cold so I just think some people over react and this place has great service everyone is so nice! read more

Steak ’n Shake - Burgers Near Me - Cleveland, Ohio

Good food for good price. Unique in the sense that it is a fast food restaurant that resembles a diner inside, and also has waitresses, servers, etc. Your best bet is to order the food through the drive-through. You'll save yourself the pain of sitting in a dirty restaurant that smells sour. I'll admit I can be a snob, and also you shouldn't be expecting too much from a fast food restaurant. However, I was under the impression, given that they do have servers and such, that the restaurant would be cleaner. We walked in at 3pm on a Thursday. There were maybe 3-4 other families in there, but the place was at most 1/4 full. There is no reason that the lady who brought us to our table had to tell us that she's trying to find a clean table for us to sit in. Most of the tables were unwiped, food on the floor, silverware was cheap and dirty (I had to eat the burger uncut in half because I was afraid of using their utensils). Also, while eating, some guy came and started wiping the windows around us. Food was decent. Would come here again except this time, sticking to the drive-through. No wonder there were so many cars lined up outside but barely anyone inside. One last note, try their milkshake at happy hour. Great deal! Half off making it 1.99$ for a huge huge shake. read more

Steak ’n Shake - oreo shake - Burgers Near Me - Cleveland, Ohio

Terrible place! I just drove here at 6:00pm! For them to have the drive thru down and the doors locked! But the lights still on and cars in the parking lot! Online it say close at 10:00 and on the door it say close at regular hour which is 10:00pm!!! What is going on here!!? Terrible. read more

Went to grab food here today and as I pulled up to the drive thru I was told they would be opening late. You can never go to this dump without some sort of issue. read more

This was probably the worst steak and shake that I have ever been to. There were 2 servers working, one guy and one girl. She was useless and did nothing- in fact, multiple tables got up and left when she did nothing to serve people. An entire table which she brought wrong food for left without paying (10 people). How does this place stay open? As a side note: our male server was fantastic, and were very appreciative for his attentiveness. read more

God FUCKING dammit. I love Steak 'n Shake always have but dude there's ALWAYS an issue when I come here. I mean ALWAAAAYYSSS. For like 2 weeks they had a sign saying no milkshakes I put an order in the kiosk the manager says "ugh I forgot to turn that off whatever just make it" WHY?!?? This last time I put in a carhop order bc well the inside was closed? They didn't give me a milkshake straw....for my milk shake. Guys I love the food it's wonderful but the service enraged me to no goddamn end. read more

absolutely horrible every time. i've just moved to this area and i tried this place 3 different times over a two month span and every time is absolutely horrible this time being the worst, they took 20+ minutes just to give away my onion rings to another customer cause they said they forgot about my order and after all the wait i get my food only for it to be cold and soaked in mayonnaise. even before this time is was soaked, just dripping mayonnaise off my burger and it tastes disgusting thanks so much for nothing. read more

I have been waiting at the drive ready to order for about 30 minutes now. What is the purpose of a drive thru if you are going to make customers sit in line for 30 freaking minutes. And I'm still waiting. Fast food my ass. I will not be returning. Lady said that the restaurant was busy inside so she had to make me wait 30 minutes to order. This is upsetting. The steelyard is a joke. Burn it down. Funny I had enough time to check in and write a review. And I'm still in line. Shall we make it a solid hour. After 40 minutes I ordered. And waited like 15 minutes for a hotdog and a coke. Someone from corporate should do something about this crap customer service. I want some free food dammit. read more

Steak ’n Shake - the interior of a car - Burgers Near Me - Cleveland, Ohio

GARBAGE PLACE wish I wasn't forced to give one star! worst experience one could imagine. I realize it's greasy fast food trash but the rubbish that works here strives to be the bottom of the barrel. Drive through tenant his name was Shawn told us to "look chill and hold up" tonight as he gave free food to the car in front of us. I come here probably one time a year and everything about this place sucks. Out of food, rude workers, Slow employees, and orders are always wrong. We eventually told him to refund us and he demanded he wouldn't do it look at the pictures I added for photo evidence of this fool read more

See all

Dine in was a really good experience. Quiet, fast service, good was hot, and the prices great. HOWEVER! My second visit was through the drive-tru and let's just say my food was so cold the cheese didn't melt. I was going to throw it away but nope. Took it back and requested a refund without issue. They offered to remake my meal, but that's what I expected in the initial transaction. I give money in exchange for hot food. I'll have to go back for a tiebreaker, but as of now, it's too many options to settle for what they offered. read more

Steak ’n Shake - Burgers Near Me - Cleveland, Ohio

See all

steak and shake at steel yard is terrible. time and time again I was dismissed and disrespected. the staff was mad because I ask for a rag to clean off table. and when I express my feeling of disspleasure I was told I was being aggressive when I was actually being very nice. and the buck falls on management and the supervisor. I'll never go there again. save yourself the drive. real review h86d_tycoon is my IG read more

The food tastes great but service not so much. Julie is the only reason why I'm giving this place a such a nice rating. She alone is carrying the whole team with her attitude,her spirit , and her smile. When she is not working service is very poor. I come Mon-Fri during happy hour. I normally order a very berry strawberry shake with sprinkles (5 star rating) and a large Onion ring. Occasionally I will will order the number 1 which the the double steak burger meal (4 star rating burger is always dripping is grease) . If she is not working my onion ring container is half filled. Once an employee dumped a regular order of onions into a large container after the person in front of me stated they didn't order them. When I said something about my order she just I could wait and speak with the manager. After waiting 30 minutes,the manager remade them correctly. read more

Steak ’n Shake - a hand holding a paper cup - Burgers Near Me - Cleveland, Ohio

See all

Ok I thought "wow these reviews are bad, it couldn't really be that bad..." I WAS WRONG. Avoid this place at all costs and just drive a bit further to any other Steak 'n Shake. Trust me on this. After being seated for 20 minutes and having no sign of a waiter, we had to leave. read more

I give five stars for my server, Zackery, tonight. Only server on the floor, but was unfailingly cheerful in his work. Food came out on time, and was a good experience for once!! read more

Went through the drive-thru around 12AM last night, January 11th. Ordered 3 meals for 3 people, wasn't very busy but still took 5-6 minutes to even take our order. Comes out to be around $20.00 which is fine. We waited for our food for about 15-20 minutes while being at the order window. As we are waiting, all we see is the staff inside throwing shit around, playing like 13 year olds. Gives us our food as if its problem and we are annoying him, doesn't say "thank you" or anything lol (I find it humorous as if your job is hard) then we get our food and its all cold, missing a fry and the other fries were cold as well. We could've went back and complained but didn't want to even deal with the service again. I know pretty much anything in the Steelyard is a bust but seriously, a Steak n Shake? Like, lets be real. As we left, I looked back to see a huge line around the building so it was clear they were now slammed. Karma is a bitch. Now I know my experience for this location and can spread the information. Should've known, coming from the fabulous Steelyard. read more

Save yourself the headache. I've been coming here quite regularly and the last two times was not happy. Waited for 5min to order at the counter for takeout because the only person actually working was running register and host/waiter though only two tables were sat. While waiting two cooks were hanging out and talking w a girl didn't even acknowledge my daughter and I waiting 3ft away from us. Got our food order and proceeded to wait for 10+ min for two shakes. Again waited and waited while our food got cold. I walked towards the food pick up area trying to get someone's attention just to make sure our shakes hadn't been forgotten and was rudely told by a young women w pink hair that she bring it to me when she can (already paid for) and started yelling that I couldn't go back in there kitchen I was two feet away I assure you. Now all 6 workers are yelling me when I am trying to ask why my food was given to me 10min before the shakes. Was told they were busy, no they weren't. I now know why they are closing and told them so. Who argues with a customer like that? I was so upset didn't even want to eat the cold food when I got home. read more

This specific location isn't totally the best. If you are in a hurry, I wouldn't bother. We went through the drive through today to order a melt and a burger with fries and two milk shakes. We were the only ones in the drive through and there were maybe 4 cars parked in the lot. We waited a total of 30 minutes at the drive through. On top of it someone came to my car window asking me for money. The food and the milk shakes turned out great! Customer service lacking. The steel yard also isn't the best nor the worst location. I have mixed feelings. Aha! Thank you! read more

Nothing special. The food was good and the place seemed pretty clean. Service was fast, but there were many employees who did not seem to be doing their job but were sitting around in the booths. read more

Great food!, great service!, quick!, tasty!, and cheap!, I love Steak' n Shake!, I highly recommend steak n' shake!

Drive thru is incredibly slow but food is great. There's usually a line of 6-9 cars everytime I come and it takes half an hour+ to get my order. I really hope they hire more or at least hire efficient people. read more

Worst service I have ever had in my life!!! They left me waiting on the drive thru ordering machine for 10 minutes then I ordered 4 things then I got to the window payed and they told me to pull forward when they didn't have anybody else so I pulled forward and waited another 10 minutes for my food to be ready. So I ordered 2 potato and egg tacos and the tortilla was not cooked all they way and it tasted like pancakes instead of tortilla also I ordered sausage and egg bowls and the egg was undercook so I will not be visiting again it was a really bad experience read more

Oh great, yet another craving to attempt to resist. Steak 'n Shake! I was surprised to be greeted at the door, seated, and waited on. I didn't realize that this wasn't just your "run of the mill" fast-food restaurant. There's actually table service. What? Everyone was very attentive and professional. I even liked the decor, if you could call it that--sort of a wannabe '50s diner thing. It was very clean too. I liked the red/black/white color scheme. Everyone wore a white button-down shirt and a black bow tie. My husband had the double steakburger, which was amazing! My chicken sandwich was eh. I won't get it again. We also tried a hot dog which was also quite tasty. I like the idea that this doubles as a drive-thru, so you can get it quick and to go, or you can sit down and get your soda in a real glass. Pretty cool. Also, the fries weren't my favorite, but they were still hot and crispy. Three additional highlights: 1) they offer flavor shots for your drinks! 2) they have Coke Zero. 3) the SHAAAAAKKKKEEEES! I haven't had a shake in forever. I got the chocolate and it was just divine. I couldn't even finish it, not because I didn't want to, but because it was so thick that it was taking too long. We took it to go and now it's in my freezer for later. Mmmm. The bathrooms were also clean and spacious. (That one was for you, Will S. I know you love to hear about the bathrooms.) read more

Closed when it was supposed to open. Other times Ives been, the burgers are mediocre and the spaghetti is atrocious.

Very bad management, I've had a few managers jobs in my life and the problem here is management. My son worked there and said the place is filthy(management fault), this is not a place you want to eat at, avoid! read more

I'd give it zero stars but I don't believe that's an option. I've been here once through the drive-through and other than the fact that they were having obvious technical difficulties (the screens were locked on some Windows splash screen if I recall), everything seemed ok....just a little delayed. The in-restaurant experience is HORRID! I mean the weirdest dining experience I've ever had kinda horrid. The one waitress who was eating at the counter and then npicking up people's food, checking people out, then eating again, the handling food....never once washing hands... Then our waitress who looked PISSED at us when taking our order and never showed any amount of expression in voice or anything....to the same waitress and another staring at us the entire time we were there from the bev station.....not to mention the fact that the empty tables (which there were more than plenty) were all filthy....I mean spilled pop and ketchup filthy. This place is obviously run by a dult..... read more

I feel like I always have some kind of negative issue whenever I come here. One time they got my order wrong where I paid extra for cheese and none of the burgers had cheese. So I went inside and 2 other people who also went through the drive-thru got incorrect shake orders. Right now I've been waiting for 7 minutes for my drive-thru order to be taken and there are no other cars in front of me in line. Whether there is no line or a long line, you will be here just as long as it takes for you to order inside and eat your food. That or your order will be wrong. This is the most consistently inefficient Steak & Shake I have ever been to. read more

Plenty of people working; fairly empty dining room but it still took 30 minutes for a darn salad! No "sorry for the wait". No "your order will be up shortly". They didn't care. Then I get back to work and the top wasn't even on the salad properly. If I would have been in more of a hurry, I would have spilled it. SMH, never again... read more

This place is a JOKE! Wouldn't acknowledge us in the drive through after waiting over 5 minutes. We then went to the window to order and they still didn't acknowledge us. Needless to say we won't be back. read more

I was glad when this place opened because the other Steak 'N Shakes were either out in Lake County or are on the far west side of Cleveland--pretty far from my domicile in Little Italy! Although this is primarily a hamburger joint, many of the other items on the menu are pretty darn good too. Surprisingly, the salads are awesome, especially the taco salad and fried chicken salad. Sure, they're not your healthy diet salads, but they had a *tad* bit more nutritional value than a good ole steakburger, right? ...But if you're headin' to this place, you're probably not too concerned about that, right? I hope not, because if you are, you'll miss out on some great burgers and fries. Oh yeah, you'll miss out on shakes too--I don't really like shakes, but I do order them when I go here because they always offer a unique variety of flavors. All in all, this is a solid addition to Steelyard Commons, and if you're looking for a quick meal down there, you'll be hard pressed to find somewhere better. read more

Not that great food and the wait was extremely long. My kids burgers were over cooked, burgers were hard and dry. Not a fan at all.

Quite possibly the worst Steak 'n Shake in north east Ohio. They've canceled my order for no reason on several occasions. Twice I've waited over and hour for food for them to tell me it'll be at least another hour. They're just slow and lazy; it's as simple as that. read more

One of the worst meals. One guy running around and the girl didn't do anything. The fries were cold. The floor is greasy. You have to be careful not to slip Then there is the bathroom. Couldn't get the paper towels out to wipe hand. DON'T GO!! read more

Worst ever! I stopped to buy a kids steak burger meal! After waiting five minutes just to get to the Oder menu ! The girl on the speaker said I hate when people say I want a burger! She said I dont know what kind of burger people! I had already ordered a kids steak burger meal! I pulled out and drove away! She didn't deserve a response ! Nice attitude ! Never go there again!!! read more