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    El Rodeo

    3.1 (144 reviews)
    ModerateMexican
    Open 11:00 am - 10:00 pm

    Order El Rodeo Takeout or Delivery

    El Rodeo Photos

    Business Info

    EL RODEO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Happy hour specials
    Outdoor seating

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    Recommended Reviews - El Rodeo

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    Reviews With Photos

    Top right: Combination Dinner, Left and Bottom right: Carne Azada
    Amberlani C.

    Seated immediately on a Wed afternoon for 2. Server was polite. Atmosphere was excellent. Clean and definitely shows their colorful cantina atmosphere described on their website. Ordered the Carne Asada, Dinner combination (forgot which combo) and I believe a Mango Margarita. Food was pretty good overall! Although our server mistaken us asking for the menu back to look at the dessert because he brought the check instead... Pretty OK place

    The $2.00 Grilled Chicken charge is supposed to represent the price for the Al Pastor and Shrimp taco cost.
    Rodrigo L.

    I have been coming to this restaurant for over 12 years and never had a bad experience. Until today. Today at 8:30 pm, I got in a shouting match with the young, tall, lean, attractive male manager with dramatic large eyes (I didn't get his name) over being charged $2 for "grilled chicken" (that was never ordered) that was in reality, a compensation for the Al Pastor and Shrimp tacos, that were charged at $3.00 a piece (Two Tacos $6.00). We also got a very smart attitude from the server at the beginning of the dinner. Went here with a friend and sat down to order. We ordered drinks and then proceeded to order food. I asked the server if they sold tacos, because there were no tacos or taco prices on the menu. He sharply retorted, "What do you think?! This is a Mexican Restaurant! Of course we have tacos!" I said, "Ok, but you don't have tacos or their prices on the menu." And he said more politely, "We have tacos, what would you like?" Everything then seem to go more smoothly. We get the bill. (see enclosed photo) On the bill it states that my two tacos were $6.00 total and that there was a $2.00 charge for Grilled Chicken. I waited for the server to come back and asked him; he turned around and went and asked the Manager about the charges. The server comes back and explains to me that the extra charge ($2.00 for grilled chicken, was in fact the higher prices for Al Pastor and Shrimp). He said the manager explained that the grilled food was more than the ground beef, which is the regular price of $3.00 per taco.) He also said, that extra cost was because the steak and shrimp were grilled. (?) I told our server, that that he should have explained from the start and the prices should be on the menu. He said, "I just work here." My thinking here was, if you charge me per taco, you should have that actual taco on the reciept and not a fake upcharge for $2.00 grilled chicken. I also told him he should have let me know that, when he brought the bill. I asked him to voice my concern with the Manager. When we went to leave, I asked to speak with the Manager at the counter. He stood five feet away, so I asked if he could come closer so I could show him the bill and talk more discretely. He asked why?, so I explained that I didn't want to talk about this out loud in front of a guest waiting for her company. He came a little closer as I started telling him about our visit. As I started to explain, he raised his voice and rudely cut me off, to explain that "shrimp and steak cost more than ground beef" I got offended and said, "please don't cut me off before I have to explain to you.... " and he said, "I already knew what you were going to say!" and it devolved from there. We got into shouting match because he started saying that "You must not eat at many Mexican restaurants, because you would know that shrimp and steak cost more and that is why you were charged more." Once this was said, I got heated and told him that I was going to call his father (I assumed the elder gentleman who used to work during that shift, when the young man started a few years ago, was his father because of the way he spoke with him.). The young man raised his voice and said, "Get The Hell Out NOW! You will not threaten me with telling my father!" and grinning the entire time as if I made a mistake. I said, "I am not leaving until I say what I have to say, and you do not disrespect me." At this point we both were shouting. I then stated that the issue wasn't about the shrimp or steak, but that 1) The server never mentioned any upcharge or knew why the receipt reflected what it did. 2) I didn't order grilled chicken and most restaurants have the actual price for each type of taco printed on their receipt and menu. He continued to tell me to "Get The Hell Out!" and I parted with an, "F-U." as I left. Not very mature of me I know, but the manager set the tone. I don't mind paying $2.00 for anything and I don't like to argue or confront, but the Manager 1) Didn't come to the table to explain, 2)Didn't listen to my complaint first, 3) Insulted me by insinuating my lack of knowledge of Mexican restaurants and prices for food., 4) Raising his voice, smirking and disrespecting me, 5) The server giving a snarky remark about question on the menu, and 6) Not having the server explain BEFOREHAND the upcharge for certain tacos BEFORE the receipt arrives. The restaurant is ultimately at fault for not having taco prices on the menu or accurately listed on the receipt. The manager and I got into an ugly scene over $2.00 "grilled chicken" printed and charged on my receipt. This was totally unacceptable and never happened before. I have never had a surcharge for tacos ever from El Rodeo (N. Olmsted location), snarky comments or a problem that wasn't politely solved.

    a red car parked in front of a restaurant
    Kathy M.

    The wait staff was very friendly and accommodating when asked to sit at a both not near a lot of people. They give you chips and salsa while you wait for your food which I almost finished them all. There are so many options that it is hard to choose what to get. I ordered the Grande Dinner without cheese which is a variety platter of food. You can get the meat of your choice; mine was ground beef. I was not able to finish my food which I was able to enjoy the next day for lunch. This restaurant is a must try.

    Curdled queso on the Quesadilla and old chicken in the ##F Chicken

    We ordered 2 entrees, the quesadilla and the #F combo. They messed up the quesadilla by adding things that weren't on the menu. They fixed it but added curdled queso. The server never came back after that even after we attempted to flag her down about the #F combo burrito tasting off. When she finally came back we let her know that the burrito tasted gross and she said she was grabbing her manager. We understand Spanish, she probably assumed we didn't because she spoke to the manager in Spanish saying that we're complaining but the food looks fine. The manager came with an attitude and said that we ate 1/2 the combo so it must not have been too bad. There were 2 different types of chicken in the combo for some reason. 1 tasted great the other had a sour taste. He stood there and argued with us and said that we could've told the server if it wasn't "up to our standards" we told him we tried to flag her down multiple times and he said we should've stopped eating then (which we did). He didn't apologize once and tried to argue even more after we said that we didn't want the quesadilla to go. I've never seen a manager try to argue with customers over their server not coming back and to make matters worse he talked more crap in Spanish once he walked away. Definitely bad for business to crap talk people 3 feet away from them.

    Daytime photo of a cozy margarita bar!
    Rod M.

    I'm a big fan of Mexican food and in Los Angeles there is an infinite amount of places to get it. While in some states, good Mexican food is a bit more of a challenge to find. I was excited to see the sign for this themed restaurant. Clearly a full service restaurant with abundant seating, a nice little bar, friendly bi-lingual Spanish and English speaking staff and a menu with all the classic Mexican American dishes. I tried several items, shrimp fajitas, shredded beef burrito and hard shell taco. Straight up American Mexican classics. All the food items were big generous portions as per tradition and came with chips and salsa. While the shrimp was not on par with west coast ones, the veggies and sides had plenty of love in the making of them. Beans, rice, salsa as well as the beef and chicken all from scratch and all with balanced flavor. Of course I'm basing my review relative to the region same as I would if I were in New York rating pizza. It wouldn't be a top restaurant in Los Angeles or other California, Arizona and Texas but it shines for Cleveland Ohio!

    Oil-soaked and falling apart
    Elizabeth S.

    So sad, we've been eating here for about a year with basically no issues and the time before last that we got carry-out my food had a long hair in it. We didn't call to complain but it was a bit gross. This last time we didn't receive a taco that was supposed to come with our combo meal and the order of extra tacos we got on the side came soaked in oil and falling apart. The carnitas I get every time we eat here didn't taste the same and were also in a pool of oil. Our chile relleno was super tiny compared to every other time we've had it. I called because we didn't get what we had paid for and was told a manager would call me back but they never did. Called again a week later and let them know I never heard from a manager...was told they'd definitely get back to me. Nope. Never happened. We ended up having to dispute the amount for the tacos with our credit card company since no one could be bothered to get back to us. Gonna look around for a new Mexican place.

    Enchiladas Poblanas
    Cindi R.

    #9 on the Cleveland.Com top 20 Mexican Restaurants. I tried the Enchiladas Poblanos which was three shredded chicken enchiladas covered with poblano sauce and Parmesan cheese. I skipped the onions. It also came with rice and beans. I love poblano peppers and this was superb. My husband had the bigger than your head burrito and it was HUGE!! They used a 15" tortilla to make it. He couldn't finish it. I can see why they were in the top ten.

    vegetable quesadilla
    Christopher H.

    excellent food, large servings, nice big bar, great drinks, great service. better than local favorites like the woods, rocky river brewery and fairview tavern. the food is so much better here. the service is excellent. they accept and respect everyone without judgement, unlike the others. an ethical choice to support small businesses that welcome and treat all people with dignity and respect.

    Avocado salad- skimpy portions
    Lauri J.

    Super disappointed with my avocado salad entree which looked like garnish - sprinkle of iceberg and a 1/4 avocado slice with a spoonful of pico. This was my meal at a hefty $7

    Eric D.

    I did not eat in. I got takeout. Sometimes you expect the food to just not taste as good. Well I was surprised it tasted just as good as if I ate in. This place has a really nice inside. And the staff was very nice while I waited. I'll have to eat in one day.

    Pollo Loco? More like Pollo Podrido!

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    2 years ago

    Food is always delivered fast and delicious. Wait staff are very friendly.Love the old school decor

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    5 years ago

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    2 years ago

    The customer service and taste are the standard of excellence and is consistent for Lunch at El Rodeo Enjoy! :)

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    10 years ago

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    Maria H.

    Thanks for your great review, K! See you soon.

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    8 years ago

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    Maria H.

    Thank you for the review, glad you enjoyed!

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    6 years ago

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