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    Steak ’n Shake

    2.0 (111 reviews)
    Open 10:00 am - 4:00 AM (Next day)
    Updated over 3 months ago

    Order Steak ’n Shake Takeout or Delivery

    Steak ’n Shake Photos

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    STEAK ’N SHAKE ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Good for groups

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    Chicago style hot dog  kjm
    Kevin M.

    Nothing like waiting in the always long drive thru lane ... 10+ plus minutes and they still screw up your order./ this is when they don't tell u that the drive thru is closed and you need to come in .. There's a couple of great people here ... but a lot of slackers that don't greet you or say hello or thank you and USUALLY get your order wrong . One time a guy didn't give me my change and told me it's only .33...! So is he just keeping all the change? Lol

    Murray M.

    I cant remember the last time I was here but u gave it 1 star. With all the tv ads I decided to try it again. And immediately I know why I gave 1 star. Service is terrible from the moment you walk in. Plan on waiting to get seated, order taken, and eating. I wouldn't at all be surprised if the DMV managed this place. And make sure what ever your order has at least 2 patties or you'll never see the meat. I dont believe I will be updating this place again.

     a woman sitting at a table in a diner
    Joe N.

    Walked in at 8 pm on a Monday. I can count 7 tables that havent had the food and drink cleaned off of them. It's 842 pm. Our order just got taken 10 mins ago. Those tables are still sitting there not cleaned. One waitress. Women's bathroom was so disgusting that my wife wouldn't use it. I checked the men's and she used that one because it had one stall that was actually clean. The women's had urine all over the toilets. Toilet paper EVERYWHERE. Sink was disgusting. Men's wasn't much better but at least one toilet was decent. Floors are sticky. So, now it's 850 and we still haven't gotten our water. In the meantime, I'm looking around. The inside and outside of the windows are FILTHY. There is no way that the store manager or franchise owner ever comes to this store. 855 pm. Still no water. Ooohhhh. 857 water got here. 859 food got here. At least that was at a decent wait time. I will never come back to this place.

    Becca T.

    I really like the burgers at steak and shake and I'm usually drive-through person but I was shocked and appalled and disgusted to go into my steak and shake today on a Sunday evening at after 8 o'clock because the parking lot was full of trash & the front area was covered in trash... the bushes even have trash in them and to walk inside the restaurant there is even trash all over the floor especially in front of the kitchen window. It's the first thing you see when you walk in: my entire line of sight was full of trash on the ground it's disgusting! And the servers are standing there in front of the window waiting for things and are too damn lazy to reach down and pick up the trash. I've watched them all walk by or just stay in there over at doing nothing when all I have to do is reach 10 and pick up their damn mess. I ran restaurants for years and yes this is fast food but none of the other fast food restaurants like Zaxby's next-door has trash in their parking lot or in their bushes that I can see. This is bad management. And it Would appear staff Just does not take very much pride in anything they do. I hope they don't keep their homes this way. Did I not love their jalapeño crunch burger and hotdogs they would not get three stars... Really trashy filthy and I'm watching servers or staff be on their phone sending texts in the beverage area instead of picking up all that garbage under their feet!

    So damn good #garlicsteakburger #bestburgerever

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    1 year ago

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    6 months ago

    The food was fresh and decent, however,the tables are filthy. Floors aren't swept. No soap in the bathrooms to wash my hands..

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    10 months ago

    Says open till 4am online, but the man on the speaker told me they only taking DoorDash orders

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    1 year ago

    Ate here with my family night before last and our food was 100% correct & hot!! Restaurant was clean and very affordable!!

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    Page 1 of 3

    Ask the Community - Steak ’n Shake

    Review Highlights - Steak ’n Shake

    . We got our food in a timely manner AND our orders were all correct..

    Mentioned in 2 reviews

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    Harriet's Hamburgers - The Royale

    Harriet's Hamburgers

    4.6(335 reviews)
    8.4 miNoDa
    $$

    Located inside the lively Optimist Hall, Harriet's Hamburgers is a great stop if you're craving a…read moresimple, well-executed smash burger. Optimist Hall itself is a very food-centric, upscale food hall with a ton of vendors, so the atmosphere is energetic and fun. Seating can be a little challenging during peak dinner hours since so many people are grabbing food from different spots, but when the weather is nice there's plenty of outdoor seating. Harriet's keeps their burger formula refreshingly simple. It's a classic smash burger done right--made to order with a straightforward menu that doesn't overcomplicate things. There's usually a line, but it moves pretty quickly, and the burgers come out hot and fresh. One of the best parts of eating here is the flexibility of the food hall experience. While you're waiting, you can grab a craft beer, a glass of wine, or even browse for dessert from one of the other vendors. Insider tip: Come with a group if you can. It's a great place to share fries and let everyone explore different vendors around the hall. Parking is fairly easy with the nearby garage, which makes the whole experience even more convenient. Overall, Harriet's is a fun, delicious stop for a smash burger, especially if you're already enjoying the energy of Optimist Hall.

    After seeing Harriet's Hamburgers all over TikTok being crowned "the best burger in Charlotte," I…read morehad to see what the hype was about. I live super close to Optimist Hall, so it's been on my radar for a while. This particular night I wasn't feeling great, so I DoorDashed instead of dining in. I ordered the Royale with crispy fries and let me just say... I get it. The burger was genuinely impressive. The quality of the beef stood out immediately. Juicy, flavorful, and cooked perfectly. The meat to bun ratio was spot on, which is crucial. Nothing worse than a bread heavy burger. The lettuce and tomatoes were fresh, the build was balanced, and even after delivery, everything held up beautifully. So far I've tried two burger spots in Charlotte, and this one takes the top spot. I'm not ready to declare it the best in the entire city just yet because my burger tour is ongoing, but right now it's leading the race. I'll definitely be going to Optimist Hall soon to try it fresh off the grill and experience the service and atmosphere firsthand. Expect an update. But based on this first round alone, Harriet's is absolutely worth the order. Burger lovers, this one deserves a try.

    Photos
    Harriet's Hamburgers - Kitchen where it goes down

    Kitchen where it goes down

    Harriet's Hamburgers
    Harriet's Hamburgers

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    Ace No 3 - Belmont Village

    Ace No 3 - Belmont Village

    4.6(503 reviews)
    7.8 miBelmont
    $$

    As a West Coast transplant now living in Charlotte, I have very specific standards when it comes to…read moreburgers. For me, the gold standard isn't fancy -- it's balance. Think that perfect meat-cheese-bread ratio you get at an In-N-Out: not too big, not too messy, not dripping everywhere, but still juicy and satisfying. A burger you can actually pick up and enjoy without resorting to a knife and fork like George Costanza. That's why I appreciate Ace No. 3. Their menu is refreshingly simple -- burgers, fries, shakes -- and that simplicity tells me they know exactly what they do well. Everything is made to order, and the consistency shows. The Ace burger is my go-to, and it delivers every time. The shoestring fries are excellent, and the sweet potato tots are another favorite. I've also treated myself to a milkshake here and there, and they're worth it. Fun bonus: they offer "boozy shakes" for adults, which adds a playful twist -- just note they have to be enjoyed on site. They also keep a short, rotating list of beers, which I appreciate. It's curated, not overwhelming. One thing I noticed recently -- and as a fellow marketer, I have to applaud this -- is their milkshake happy hour from 2-4 PM. That's a smart strategy to drive traffic during slower hours between lunch and dinner. Simple, effective, and well executed. A few practical notes: Parking can be a little tight because the lot behind the restaurant is small, but if you go during off-peak hours or order ahead for pickup, it's manageable. The Belmont neighborhood location is easy to get in and out of, and while it's not a high-traffic pedestrian area, that can actually work in your favor. Bottom line: As someone who grew up with West Coast burger culture, this is the closest I've found in Charlotte to that classic, satisfying bite -- even if it costs a bit more than In-N-Out. The quality and execution make it worth it. Get out there, eat well, be curious -- and follow me as I continue eating my way through Charlotte.

    The sauce and the meat are insanely good! I personally think it beats Five Guys to make a…read morecomparison. The fries are crispy like Rally's style almost. The onion rings are okay. I really enjoyed though. Staff does the functional, Harriet's Burgers the service is more exceptional. Lastly place was relatively clean.

    Photos
    Ace No 3 - Belmont Village - Saturday

    Saturday

    Ace No 3 - Belmont Village - Ace's Burger. Onion Straws. Sweet Tea. Sycamore Mango Cider

    Ace's Burger. Onion Straws. Sweet Tea. Sycamore Mango Cider

    Ace No 3 - Belmont Village - THE Ace Burger

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    THE Ace Burger

    Moo & Brew - Cheeseburger and fries at Moo & Brew

    Moo & Brew

    4.0(536 reviews)
    7.3 miElizabeth
    $$

    This is the best non-commercial burger spot in CLT hands down. The ingredients are quality and…read moreoffer a great variety. You can get classic cheeseburger or a cool speciality. The vibe is fun very eclectic with ample inside and outside seating. The service is Amazing! We've never had a bad experience with the people at this spot. They really care to give you great food at a great price with quite a few going above and beyond. The only improvement that would push this place over the top is better beer maintenance. I've had many different kinds of beers over many seasons here and they're never good. Either skunk tasting, flat, or room temp. We now only order cocktails if we want to drink here. Maybe cleaner beer lines or improved cooler system would help. Otherwise thank you for being a community Gem and must see in Charlotte.

    Moo & Brew continues to be a solid go-to for us. I tried the patty melt this time and it was…read moreexactly what you want it to be, melty, savory, and packed with flavor. My boyfriend went with the bison burger and loved it. We've been here a few times now and the food is consistently great, which I really appreciate. The only reason this isn't a full five stars is the sweet potato fries; they just tasted like they needed a bit more time to get that perfect crisp. Also, the space is definitely small and gets crowded quickly..not a dealbreaker, just something to note. Service was friendly, our food came out hot, and overall it was another really good experience. We'll absolutely be back!

    Photos
    Moo & Brew - Bar

    Bar

    Moo & Brew - Parmesan. Garlic & Olive Oil

    Parmesan. Garlic & Olive Oil

    Moo & Brew - Moomosa

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    Moomosa

    Queen City Bites & Crafts - What more could you ask for?

    Queen City Bites & Crafts

    4.3(199 reviews)
    8.7 miUptown
    $$

    There are nights when you just need your faith rewarded. Tonight, my friends, is that night…read more Out of town we here spending my first night in Charlotte. There are so many choices. Too many choices. Just red something simple, delicious, and contorting. But who? Enter QCBC. It's getting late. I'm hungry. And I want something simple. And honestly, The Alley is really hyper confusing. So I pull into QCBC just looking for a burger and a beer. And dayum!! Did they deliver!!! First...my bartender comes in super cool. She explains the menu and recommends a beer. I keep it simple...the QCBC Burger with provolone and fries. She recommends the Kolsch. I'm in!! Long story short...perfection!!! The burger is cooked exact to spec. The fries are crispy, seasoned and delicious, and the beer is a pitch-perfect match. Faith restored!!! I was skeptical going in. Walking out...full, happy, and looking forward to the next time I can settle up to the bar and enjoy another perfect burger and a beer experience. Seriously kids...hit it out of the park!!!

    Visited here for some food and drinks before a show at the Knight Theatre. It was great! Very cozy,…read morefelt like a neighborhood spot. Service was wonderful and friendly and food came quick. I got the poutine, which was solid, and my aunt got a burger. It wasn't life changing, but it was good and I was thrilled to be able to have basically anything on the menu because they confirmed my allergies (seafood and nuts) were not a concern here at all. Will absolutely be back!

    Photos
    Queen City Bites & Crafts - Having a little fun!  Our favorite spot in the alley to chill and drink good beer!

    Having a little fun! Our favorite spot in the alley to chill and drink good beer!

    Queen City Bites & Crafts - Amazing pimento cheese bacon burger

    Amazing pimento cheese bacon burger

    Queen City Bites & Crafts

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    Optimist Hall - Noble smoke Pork Sandwich and Mac-n-Chz. Maleficent fairy drink.

    Optimist Hall

    4.5(760 reviews)
    8.4 miNoDa
    $$

    What a great place this was. Best food hall I've ever been to. This was definitely a foodie…read moreexperience. I went to Botiwalla. I wrote a separate review for that one, which was out of your mind amazing, and when I come back, there are so many other places I have to try. There's an Italian place that makes noodles from scratch every day, so that's my goal for the next visit. My husband had a Cuban sandwich, and he said that was the best he's ever had. Everywhere there was great, comfortable seating with beautiful hanging boho plants that just gave a nice natural and calm touch to the environment.

    Review for Optimist Hall…read more As a foodie who relocated to Charlotte from the San Francisco Bay Area, I naturally compare food halls to the iconic Ferry Building Marketplace. Optimist Hall reminds me of it -- it definitely aspires to that kind of destination experience -- but it's not quite in the same league. That said, it's still one of Charlotte's most vibrant and enjoyable places to gather and eat. This is an upscale food hall with a wide variety of options -- beer, wine, cocktails, global cuisines, retail, and plenty of energy. I've tried many of the stalls, and the diversity is impressive. There's truly something for everyone, which makes it a great place to visit with friends or family. Parking is generally easy, and the space is clean, modern, and aesthetically pleasing. The bathrooms are well-maintained, which always matters. One challenge is seating -- there never quite seems to be enough, especially during peak times. Like many food halls, there can also be turnover among vendors, which is a bit unfortunate when you find a favorite. The setup here reflects what you often see in the Southeast: surface parking rather than garages or robust public transportation. It works, but it's different from West Coast infrastructure where you might hop on BART or a streetcar and arrive right at the door. Where Optimist Hall really shines is as a social destination. It's perfect for a group outing -- almost like a modern food truck rally. One person claims a table while everyone else explores, then you come back together, share dishes, and break bread. That communal experience is what makes this place special. It's a big wide world out there. Be curious -- and bon appétit.

    Photos
    Optimist Hall - Food options

    Food options

    Optimist Hall - A little bit of everything: left to right: miso ramen with soft egg, OG bao bun, maleficent fairy drink, chendu dumplings. Broth.

    A little bit of everything: left to right: miso ramen with soft egg, OG bao bun, maleficent fairy drink, chendu dumplings. Broth.

    Optimist Hall - Batiwalla

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    Batiwalla

    Steak ’n Shake - breakfast_brunch - Updated May 2026

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