Not that long of a line, but the employees forgot our order and we had to wait 1 hour to finally be attended.

Chili 5 way? More like chili NO WAY. It was disgusting and tasted like plastic. Never coming back here again

Good, cheap food. Ordered the Frisco melt. Fries came out cold, but they were pretty busy on a Friday night. read more

Steak ’n Shake - Frisco melt! - Fast Food Near Me - Boynton Beach, Florida

Just came from Steak and Shake and our waitress Nyla was great! She has great customer service skills, made sure to check up on us, and always had a smile on her face. The food was not like it usually is but you can't expect perfection. Just wanted to compliment the waitress!! read more

Steak and shake is open 24 hours. I pulled up to the drive through and no answer for all of 5 mins and then the lady tells me that the drive thru is closed and that I would need to come in. Every time I come to this location it's always a bad experience. Stay away if you can. The customer service sucks! read more

Our first visit to a Steak 'n Shake, and not disappointed. Yeah, it's fast food, but it tasted good! French fries were cooked well, as was my double-cheeseburger. My dining partner enjoyed his "original" cheeseburger too. We both had a chocolate shake, first I've had in a couple of decades. Last, I thought the service was good. Our waitress (Murphy?) was pretty prompt with our orders, and very polite. read more

Earnest was great! Poor guys was the only one working! We watched people walk out because they never even got seated! Food took forever but was good. Not only was Earnest waiting tables he was cooking too! They should be lucky to have him! There were dirty tables that stayed dirty from the time we got there till we left. Poor earnest will probably have to clean them up too! read more

Love these cheap burgers & fries .. but 5 o'clock & only one waitress !!! Young & a bit overwhelmed!! Very poor management

I never had a problem with this Steak n Shake or any other location before. We went last night to dine in. Walking in, there were only 2 other couples inside. We were taken care of right away. Our food even came out pretty quickly & freshly made. But the other ppl were still waiting for their food. The food was good although we never received the Fresco sauce that we asked for or refill on our drinks. While waiting to pay, i noticed the kitchen was disgustingly dirty. Probably why ive been in bed all day with an upset stomach. read more

My family and I have visited this place many times before but I must say the last couple times has been very pleasant. I came through the drive thru about 3 weeks ago on lunch break so of course I was in a hurry and out of all days my order wasn't correct but Mrs. Wadiyah Spruill jumped to the rescue. She fixed everything. She was so calm and nice she changed my whole vibe from negative to positive. She assured me that she will make it all better and she did just that. Well tonight I decided to dine in with my family and guess who was on duty "Wadiyah" and she remembered My face and out of all things crazy she also remembered exactly how I like my burgers & shakes. Tonight was perfect! Wadiyah is a great asset to the company. She defines the true meaning of Superb Customer Service. I will definitely be back and its all because of you girlie! #GoodEats read more

This is the worst place you could ever go. Wish I could leave a zero star. My school has better steak and they don't even cook steak.They took 15 minutes to "cook" our food. My friends burger bun was cold as if they forgot to toast it, he never even got the water he ordered until we asked the waiter for it again. The soda was so full of ice that there was barely any soda. My other friends burger came with everything on it even though she only asked for bacon and cheese. They gave her lettuce and tomato and onions and much more. The cookies and cream milkshake she ordered had next to no cookies in it. Overall just horrible service and horrible food. The "steak" they put in the burger was so small it was so not filling. Just trash. They deserve to shut down. read more

I came here yesterday, through the drive-through, and picked up breakfast, for my pup and I. It was absolutely delicious, like a homemade breakfast I would make at home. I ordered an ice water, and orange juice and ice, two bagels with egg cheese and bacon, and it came with two orders of hashbrowns, and again absolutely delicious not like your other fast food breakfasts that are good but this was superb, and I will be back. Thank you Steak and shake. read more

I went here with a friend of mine on a weekend around 7 PM in the evening I ordered a single burger with french fries and a Coke. I was there for about an hour when we left I started feeling sick I was throwing up on the way home and going to the bathroom at the same time I had to pull over on the side of the road I got out and could not stop throwing up I was sick for 24 hours I went to the doctor and the doctor told me I had food poisoning I heard from a coworker of mine that the meet is no good and got him sick to add a different location I wish I had known before I ate there I will never go back. read more

I love steak and shakes food so I'm going to go ahead and pop out two stars for this joint but they don't deserve anything for service, as a matter fact they deserve negative stars for service! The first time I came here was a week ago and I'm telling you I waited in line after I placed my order for 30 minutes with two cars in front of me. I was just too exhausted to drive anywhere else. The staff was even read to one another and no one seem to know what was going on. That was last week. Tonight? Well let me tell you about tonight. Tonight I pulled up to the drive-through window and was told, not asked, "give me a minute." The rude hussy didn't take one minute but she took five minutes and the line backed up behind me. When Miss Rudy britches decided to come back onto the intercom, she said OK, you can order. Not OK thank you for waiting, not OK I'm sorry about your weight, just instructed me to order. If I didn't like steak 'n Shake food so much and it was so late that everything else was closed I would've told her to just shove it. But a girls got to eat... So, I proceeded with my order and she spit out the total. She didn't say thank you your total is blank please pull around, she just told me my total. When I got to the window, she repeated my total. There is no hello or anything like that, just the title. I handed her my money and when she handed me my change she didn't even say a word. But here you go, kiss my ass or anything. Just handed me the money. And when she handed me my food same thing. No words exchanged know thank you have a good night or thank you come again. Nothing. As a matter of fact, I wish I can give zero stars and I'm going to take back one of the two I gave. Thank you, have a great night. AND I FOT HOME AND MY ORDER WAS WRONG!!! And the burger was red inside!!!! Never again!!! I'll go to Five Guys or Burgfi. read more

Excellent burgers will definitely return also happy hour 2-4 for delicious shakes

Stopped in again for a quick lunch and had a bacon cheeseburger. It was ridiculously good for a kinda fast food (but with waiter service) type place. The shakes here still rock and it's definately cheap eats. My burger(a single) with fries and a shake came to barely 8 bucks. read more

Takes to long to take my order, me and my friends waited a hour and 30 minutes then got cursed out by the employees for asking can they please take our order, she yelled at us then said order to go. read more

I'm currently waiting in the drive thru for these ppl to take my order... It's been literally 20 minutes!? If I wasn't chacon that damn Oreo red velvet I would have gone to a local gas station and picked up a beer! read more

My wife and I had a bad experience at the Boynton Beach store, and it was not the least bit busy. First it took a long time to get our beverages. There was a table near us with four customers. They ordered after us but got their food first. After another long wait for our food it finally appeared in the window. Then it sat there for another long wait. We eventually walked out and went elsewhere. read more

It's a Steak and Shake, I've never had a better or worse experience in any single one of them. For northerners not familiar with the brand, expect super cheap fast food meals, diner style. read more

I usually love Steak 'n Shake. Seriously learn to operate a drive thru. Sat for 10 minutes and nobody bothered to take my order. read more

Great food, fantastic service. Stephanie V was an amazing server!!!! She was very friendly and made our experience awesome!!

One of Top 5 Worst Customer Service Experiences of my life. Arrived at drive-through at 8:10 to simply order two chocolate shakes. Left at 8:41 with one bad chocolate another which had a brownish color and no distinguishable taste - I thought it might have been banana. Cups were sticky. First order delivered one bad chocolate and an orange, and acted like it was my mistake. No apology. Sat and waited 10 minutes while the server delivered shakes to the car behind me and stood outside talking to another car for five minutes. Manager said lots of people were ordering shakes - and that was a surprise? Lost all my religion from having come from choir practice! Go to Chick-Fil-A for a drive-through chocolate shake and save your soul! read more

Got the portobello burger with fries , amazing . Their chicken fingers where also great . My husband got the grilled chicken sandwich and everything was perfect the service was great . Definitely looking forward to coming back read more

I've been coming here for many years. Over time this place has gotten worse and worse. The parking lot is always strewn with garbage. Not a great first impression, especially when it takes away your appetite. The managers are totally lacking in social and management skills. Some of the managers are downright hostile to customers. The only saving grace has been one of the morning waitresses, Lisa. She always had a smile on her face and knew everyone by name. Now that she's gone I won't bother coming back. read more

Steak n Shake always has good value for money. One of the few places where you can get a "sit down" served meal for under $5. The employees and staff are very friendly and helpful. If you sign up to use the app you can get an instant $2.99 credit and you can get $5 for every $50 you spend. That is an automatic 10% off each purchase. My daughter and I love to go there on Friday nights. read more

I don't know why but most Steak 'n Shake restaurants that we go to are super slow. Is management not getting paid enough? When we came here for a late night dinner after visiting the Fort Lauderdale Auto Show and we have to say even though it was slow service, the food was great and the waiter was prompt and on the dime. Right after we walked in we knew the service was going to be slow. Why? There were only two waiters serving the whole floor (one guy and one girl). For the waiter, we got the guy... straight off the bat he told us that it will take some time and service is slow because they only had two waiters. 2 - 5 minutes later the waiter came back with our drinks, I didn't drink my Sprite yet because I wasn't that thirsty (this fits in the story). Maybe around another 5 or so minutes later, he came back around he gave me a new Sprite... at this point I was confused. But he said their where people complaining that it tasted funny, so I tasted it and yup, oddly enough it tasted like straight water... my taste buds where truly tricked at this point. Good thing is that the new Sprite tasted like Sprite or else it was their machine that was messed up. Not many restaurants that you go to will switch your drink out within minutes probably due to that fact that the waiter probably manages more tables. In total, it took around 15 - 20 minutes just to get the food, it could also be that this Steak 'n Shake restaurant has a drive thru and that's where people get served first. After waiting, we got our food and it was great. Even though the food service was super slow from the point when we ordered to the point where we got our food on the table, the waiter service was great and the food brought the review score up a lot. read more

A black lady waited on us named Tiarra. She ignored us for about 8-minutes while she was eating in the waitress area then was so rude to us none of us will EVER be back. I asked for the manager and she said she was the manager and there was nothing we could do about complaining because she said, "I be the best daay gots and I aints goings noplace." We overheard the table next to us saying how rude she was to them too. GOOD LUCK WITH THIS STAFF: WE WONT BE BACK! We were the only people in the place besides employees. read more

Service sucked, food was bad. Waited FOREVER for the wrong food. Would never recommend to my worst enemy. Save your time and money and literally use it on ANYTHING else. read more

Terrible. Took 30 minutes just for us to get our water. Got there at 6:30, did not get our food until 7:30, AND it was all the wrong order. No service at all. Milkshakes suck. Don't waste your time or your money. Would give negative stars if I could. read more

If I could give a negative number rating as far as a review I would. For 2 sandwiches & 2 fries.... asked to pull forward with no one behind us so they look good on their delivery time (they actually said that was why- not that I didn't already know that). I reluctantly pulled up, 20 mins later after being forgotten about- I pull back up since there were still no customers behind me. My boyfriend walked inside to talk to them. In the mean time, i finally received my order with cold fries. Pulled back to the window AGAIN again & requested hot fries. By boyfriend saw the employee who took my fries -throw them back into fryer. When he ask the guy inside about it, he was told "management trained them that as long as the fries had not been sitting there more than 30 MINUTES - they could recook them". REALLY????? I finally got them again and they were amazing still cold. So I checked my burgers - yep- COLD. I gave everything back and asked her to make sure the money went back on my boyfriend's Steak & Shake card. My boyfriend there was "NO MANAGER ON DUTY (which is against Department of Agriculture regulation and can be sited and shut down for) and he would have to wait till they checked other customers out, took other customers orders and seated others. After an additional 15 minutes, since there was no manager in duty, an employee gave him money out of her pocket and said Steak & Shake would pay her back if she wrote a receipt (BECAUSE WE DIDN'T EVEN GET ONE). I wonder how much she asked to be reimbursed? I called Corporate while I was waiting (yes they actually take customer service calls at 2:00 a.m.). After I explained everything to customer service - She apologized, but when I asked what would happen - she said it would go to their resolution team. I asked if I would get a call back and I was told she doesn't know. AGAIN.... REALLY? AND -this isn't the 1st time this has happened to us at this location BUT IT WILL BE THE LAST! If the manager doesn't require his employees to be honest about the amount of time it takes to get food to a customers , he is doing an injustice to customers, his staff, himself and the entire company because he can not show that he needs assistance to get the job done correctly either by hiring better employees or training them correctly. Shift, Store and upper manager should care more about doing the right thing for the BIG PICTURE. read more

The worst ever. This was my first visit to Steak and Shake. I was out shopping and just wanted something quick and was in the mood for some chili. I ordered a Diet Coke and chili deluxe which they advertised as a bowl. It was just under $7. What I got was a cup that was liquid with beans. There was absolutely no meat and it was filled 3/4's of the way to the top. It was like soup and awful. They need to take a lesson from Wendy's which is wonderful and probably half the price. Will not return. read more

If you've never been to a Steak 'n Shake before, they sell great steak cheeseburgers and milkshakes, as well as hot sandwiches and salads. It's great chain restaurant food, slower than fast food but better. This location is a good example of the chain, and I have no complaints. read more

Went today before going to the movies. Service was very attentive and food was tastey and fresh. Can't expect gourmet but for the type of restaurant this is I would recommend since food that work there were nice and food was good and price is right. read more

Back again for our 3 months in Florida. Was greeted by our lovely server, Lisa. When the children visited, we took them all for breakfast (10 of us). Everyone enjoyed their breakfasts and Lisa took good care of us all. Can't beat their prices and quality. We also go for burgers once in a while and they are as good as any you get anywhere but at a more reasonable price ($4 for a double cheeseburger and fries). read more

The servers at this location are very friendly. And of course delicious burgers and shakes!!

This Steak & shk was the worst one I've been in so far. They chgd 3.70 for 3.99 fish sandwich, I had a .50 off coupon, why did I pay .21 extra? There was no receipt for purchase showing price only "order 555607, 3:51pm, seat1, 1 fish sandwich/ff, item count 2" Service was very slow & the fish was good but the lettuce was totally mush and the bun was so soggy I had to throw it out. I guess I'll go to chic filet from now on, @ least their food is fresh and you never wait more than a couple of minutes in line. read more

Came in for a quick bite to eat with friends and family from out of town. They enjoyed their food and shakes. We were more impressed by the service. Our server, Sandy, was attentive and beyond courteous. read more

Worst ever place in all Steak 'n Shake's ive been to. Wrong order, the milkshake isnt even a milkshake its as if they left it at room temp, as well as the service is very slow. DONT GO. WASTE OF TIME. read more

Because I love Steak and Shake, I will continue to go there. The service always sucks and the cashiers are always dry. Order accuracy is horrible and wait times in drive thru are horrible. They gave me a order of cheese fries that i didn't order but they were actually good. The burgers were very sloppy though and had toppings that i asked not to be put on the burger. read more