Last 4 times I have gone here, I did not eat. 3 times inside, 1 time in drive thru. This place has gone downhill and horrible service. Just can't believe how bad this place is where I can't even order food. First time inside on my 3 attempts to eat inside, got seated and was sitting there for 20 minutes with a 5 year old and no order was taken. 2nd and 3rd time, no one sat us for 10 minutes and we left both times. The 1 drive thru time , 4 cars in front of me and no one was taking order. Between the sign and drive thru window, no cars in sight! Horrible place to go if your hungry read more

Just went through the drive up at Steak n Shake here in Avon. I don't eat a lot of fast food anymore but felt like splurging. It was 17 minutes after I ordered until I received my food and that includes waiting 3 minutes after paying. Ok great I was expecting fresh hot fries. But no - I got barely warm fries that tasted like onion rings. The bacon cheeseburger with everything is good. Not worth the wait though. I won't be going back. read more

Waited at the door on Sunday night for awhile until greeted. The restaurant was very u organized and the staff seemed upset and overrun by a half full restaurant. Waited a long time for milkshakes, that is all we ordered. Manager did not seem to be doing anything but gingerly cleaning the kitchen. read more

Don't know why this store is such a challenge. Nonexistent service. Couldn't get any food so can't rate it.

Greasy floors, tables stacked with trash, milkshakes on the seats... all the while I counted 6 workers just standing around and talking to each other. We couldn't stay. If the eating areas look like that, I couldn't trust the back areas where the food is prepared. We walked out and won't be back. read more

Steak and Ache I ordered a turkey club on MY rice bread (allergy to wheat) as I have been doing EVERY Tuesday for 11 years. I got a BLT on wheat bread (who knows what happened to the rice bread I gave the waiter). Sadly before realizing it I ate some (and am now sick) I called the manager and said :"this is wheat bread" He said "no it is sourdough". The other 3 people at my table yelled "SOURDOUGH IS WHEAT" He informed me that they will not accept anything from a customer (even though Indiana law requires it) and he had the nerve to charge me for the fries. I am PISSED. The help is getting worse and worse and to have that idiot who does not know what the restaurant serves for manager is unbelievable. And the place was FILTHY, in the hour we were there tables were not cleaned and people came in the door and left EAT HERE AT YOUR OWN RISK read more

We were on our way home from the Indian's game, awesome game by the way. It was close to midnight and like in most places you always think of Steak and Shake. When we arrived, there was about 25 people in the restaurant. A man who appeared to be a manager was at the cash register with 2 employees around him assisting him with carry out orders. There were several staff members walking around but no one came over to assist us. We stood there for at least 5 mins and was about to leave when a staff member brought a shake out for a customer and finally noticed us and came over to seat us. He said he will look for a table and the reason he was looking was because most tables hadn't been cleaned yet and he found one in the back and put the menu's on it and looked over at us and pointed to the table for us to sit. We sat down and a staff member came over immediately to take our drink order and we were ready with our food order too. She took it and brought our drinks to us shortly after. About 5 mins later a refill showed up. (Cool) Tables were being cleaned off and additional customers were arriving. 25 mins later NO FOOD!! everyone around us was getting their food but not us. When someone did arrive with some food, it was the wrong order and we responded as nice as possible that our food had not arrived for at least 25 mins and he responded with, I will look into it. That order was for the customers that just sat down 10 mins ago. After an additional 10 mins, 35 mins total, still no food and no one came over and said one word. We stopped to pay for our drinks and complained to the cashier and she said that's ok and she said not to pay. As we sat there we noticed that the staff members looked like they didn't want to be there and no one smiled. On our way out about 20 people were on their way in. I feel sorry for them. It will be a long time before we return to this Steak and Shake in Avon. read more

Absolutely the worst service of any restaurant in Avon. There are quite a few better alternatives than this greasy spoon - please do yourself a favor and go anywhere else! read more

Y husband and I went to eat at this Avon steak and shake Sunday. Only one girl was working the floor trying to do everything. The manager would help when she could but it was a mess. People waited a long time to be seated, place was a mess, and we seen our food and others just sitting in the window getting cold. One person cannot do it all. When my husband paid he mentioned the long wait and the Mgr never said sorry. She claimed she was by herself. I know it's hard to get help but the mgr did not need to be so rude and ugly. A simple sorry for the wait and sorry your food was cold would have helped. We were going to use the drive up but we knew it's always a long wait. We just wanted hot food! read more

It's your typical Steak 'n Shake. They're a bit slow, but not unreasonably so. The staff was friendly enough and the place was kept up well. So what can I say... I'm sure I'll be back from a shake during happy hour before long. read more

My last few experiences have been absolutely terrible. The first time my boyfriend and his best friend went to pick up some food and waited in line for an hour. Finally get their food and there was no apology and they didn't offer any free food. On top of that, they got the order completely wrong. There was only 1 or two other cars in front on a late night on a Saturday, so i dont know why it took so long to make the food. Then just recently, we decided to try again and only wanted a few milkshakes. Waited in line for 20-30 mins. Finally got to the window to place an order and no one answered. Not one response from anyone for another 5-10 mins. So we drove off and left. Will never go back to this Steak n Shake. Don't waste your time. read more

We got to this steak 'n shake at about 11:20 on a Friday and waited about 20 minutes to be acknowledged. Not a single server would look us in the eye. Tables that came in after us were being served first. It was just my boyfriend and I, so it's not like we were going to be a hard table. I used to work at Steak 'n shake and our table was seated in plain sight of the server station, but the servers just kept walking past us and were clearly not going to take our order. We were one of two tables on the side closest to the kitchen, so they knew we were there. We started to get upset, until the cook, Darrell, walked up and asked us if we had been helped. We told him that we hadn't been helped and asked for a manager. He instead asked us for our order and went ahead and got our drinks and started our food immediately. It took him about 7 minutes to get everything out to us and it wasn't even his job. The manager knew the cook was taking care of us, which really concerned me because why wouldn't he make his servers take the tables when THAT IS THEIR JOB. At the steak 'n shake i worked at before that would NEVER be allowed. I truly hope Darrell gets a raise for going above and beyond and serving us, when that is clearly not his job. We will only be returning to this location if Darrell is going to be there so that he may give us exceptional service. read more

Waited over 10 minutes to be waited on. Server said "she didn't see us." Doubtful since waited on the table to our left and to our front. But for the food would have left. Zero stars. Sorry Biglari. Spend some money on wait staff training. read more

What has happen to their quality control, loved the chilli and double hamburger until now. I tried their new Prime hamburger and a cup of chilli: both terrible. Besides being extremely dry it had enough lettuce one could build a nice salad. Not exaggerating the lettuce was almost 2 inches high. The chilli was really a cup of beans. I sent it back and in its place I received a bowl of watered down tasteless greasy soup. I might add I experienced the problem with the chill the last time I visited this store. The only good experience was the service, it was great. read more

Talk about humor, read my review about the location at Holt and Washington, the idiot franchisee, terrible management and service. That location and 38th street had been open decades before stupid bought in. The franchisee, regional manager, and GM, should continue to stick their heads in the sand, and not reply to all these reviews, not answer the restaurant phone, and just close another location. ANY GM in Indiana could run a restaurant this simple, and the fore mentioned people should quit and never darken the reputation of the service industry again. read more

Terrible service while I was waiting in the drive-through 3 to 4 customers left the manager had such a bad attitude I can't blame them for leaving. read more

Lunch on 4/12/19. Although service wasn't bad my wife's Taco salad was horrible with very little dressing. She left most of it. My double steak burger was small and tasteless. McDonals would have been better. Paying at register was slow and unpleasant. Looked like the manager was doing the grill. Oh, and fries were awful small chunks that looked like remnants of Prior batch. Avoid this place! read more

On Friday, September 18, 2015 I went the drive thru to order breakfast at 9:45am. I waited two minutes before anyone even acknowledged I was at the drive thru. I was told to, "Hold on a minute." I waited two more minutes for someone to finally take my order. I ordered a breakfast bowl and a large iced tea. I pulled around to find one other car ahead of me. After waiting 10 minutes (still behind the first car) I left. Yesterday evening Wednesday, September 23, 2015, my friend and I went there for dinner. The dining room was dirty. The floor was so awful, sticky and slippery. There were hand prints all over the paritions. The service was very slow. The restroom was a mess. The whole place and the staff need to be spruced up. This place has gone WAY down hill. read more

Literally everyone working looked directly at me and my sister and fiance and completely ignored us. They didn't even say hi. Eventually after about 10 awkward minutes of waiting when it wasn't busy someone came over and said "just sit there" and didn't even give us menus. Then came back 10 minutes later and took our order. so terrible won't come back. Rude. Careless. Slow. Update. We just left. LMAO . Waiter threw our food down fries flew off and they walked away. Never got a receipt. Never got silverware and napkins, didn't get menus. TERRRRIBLE SERVICE read more

Where to even begin? This was probably one of the most terrible experiences that I've had at Steak 'n Shake. Though I'm not surprised at the lousy customer service that I usually get when ordering with Steak 'n Shake, tonight's experience was unacceptable. The customer service that I received tonight was not even subpar. When I got up to the window where the problems began. The person who walked up to the window was laughing at something, opened the window, said: "$4.35" (that's all). I handed him the money, where he then just handed me back a dollar. There was no greeting, no rereading back the order, anything. When I said thank you, he shut the window in my face. We didn't even get a receipt after asking for one. We waited at the window for 3 minutes, before they told us to pull into the first spot where our food would be brought out to us. Once in the parking spot, we waited for around 10 minutes before the food was finally brought out. The person that brought us our food, literally SHOVED the bag through the window and didn't say ANYTHING. It was probably only watching us look at the bag before he asked what we ordered. Seriously? You're going to hand us the food AND THEN ask what we ordered? Where's the login in that? After we confirmed our order, he proceeded to turn to the car right next to us, while our window was still down, and literally sucked up to them. He said "Hi guys! Here's your food...I hope you have a great night! Oh and please don't forget to take our survey and check out our social media page. Do you need anything else? No? Have a good one!" Were we not worthy of a simple greeting, conversation, or smile? It's not over... we then proceeded to CALL the inside of the restaurant and asked to speak with the manager. It took asking twice before one came on the phone. When we explained to her the issue, and how we felt very much disrespected, she didn't seem sympathetic at all -- very uncaring, or at least preoccupied. Honestly, the food was never great, to begin with, and the customer service was ALWAYS lacking. I think this experience was just what was needed in order to solidify my decision to stop my family and me from coming back to this location. It was overall lacking and disrespectful -- in short, terrible. read more

Drive thru takes FOREVER and service inside is even worse!!! Ignored for 25+ minutes!!! Server not apologetic or attentive.

Always always always crowded. The service is not too good because it is always crowded. No one in Avon has anything to do at night so they have to go to this steak n shake. Always busy so its not my cup of tea. read more

Just spent 20 minutes waiting for a single breakfast sandwich. When I called to let them know how long their waits were, I got the verbal equivalent of a middle finger. Apparently just too many people want breakfast all at once...? Except there were approximately 4 cars in the parking lot and 3 in drive through... The wait isn't the problem -- it's the total lack of care about the poor service... read more

I waited for at least 30 mins to get my food and these dickheads didnt even give me a spoon and crackers for my chili... the chili didnt even have any fucking meat read more

The service was absolutely awful. I was completely ignored while waiting to be seated. After 15 minutes, I left without getting any food.

Crazy slow. Been waiting 20 mins for carry out that was suppose to be ready 30 mins ago. I ordered it online so would not have to wait. Next time I will pack a pillow for my wait. read more

We love This place... but service is getting worse and worse. my husband went inside tonight to order.. waited 15 minutes and left..smdh had to go to Wendy's..... read more

Waited 10 minutes to be seated. Plenty if tables available but no staff. after 15 minutes waiting asked a server who said you're not in my station. Walked out. Also trash all over floor. Hire some help!! read more

They are still struggling!!! 31 mins to get 2 burgers in the drive thru! ‍ I actually called the store, while in line and was told they received a big order... 12 prime burgers and that took up the whole grill! Maybe it's time to get a second one!!! Even a George Foreman would have helped!!! From the reviews, I don't think they are concerned with speed or ticket times! read more

Very rare but have to say food was hot and very good . First time actually have no complaints. Hopefully it's turning around !!!!

Do not eat at the Avon Steak n Shake. Poor service. Waited 5 minutes to be seated. Waited 35 minutes for our food to come to table. Never was offered a refill on drinks. Was about to leave. Had to go to counter to find out when our food was coming out. Our first sign that we should of turned around and walked back out was that about 10 tables needed to be cleaned. In the entire hour we were there only 2 of those tables got cleaned. We watched numerous people wait to be seated and then walk back out because no one helped them. People waiting to pay had to yell behind the counter to get any service. Will not be back. Lack of urgency on management was awful. No apologies were given for our wait. read more

Terrible service. Ordered one of the prime burgers but was not informed to the fact they were out of the sauce for that sandwich until the food had come and I asked for it. No lettuce on our other sandwich's. Wife ordered cole slaw and didn't get it asked for it and was told they are out. Onion rings were brought when we were almost done eating. read more

Worst experience at sns ever!! We had Derrik as a server and let me tell you this guy doesn't have a clue! Had to ask for our drinks. Never came to see how our meal was and my wife's salad came after her meal! I believe this will be our last visit to this crap hole!!! read more

We first walked in and the floors were so dirty my shoes stuck to the floor. There was a piece of hot dog on the flier at my feet. The we waiting for 20 minutes to be seated. Finally seated, we then waited another 40 minute for our order. After all of this, one of the shakes we ordered came out melted. We have now been here an hour and a half, we have been forgotten about again and don't have the check to pay for our "meal"... I DO NOT recommend coming to this restaurant, ever. We will not be back...Steak and Shake corporate, you have some explaining to do.... read more

Walked into to no greeting. Got sat at a dirty table with dirty booths as there were no clean ones in the restaurant most still had plates. Employees hanging out in back and not taking care of guests. Had to ask the one employee working for refill. Floors sopping wet. Cook eating food in the back with the gloves on that he's handling food. Disgusting. read more

We have gone to Steak and Shake, Avon, IN about midnight three different times with another couple. Twice we had to wait over 15 minutes to get seated and have our presence acknowledged by any of the workers. The last time was 3 weeks ago and about 15 people were waiting to get seated. Less than half the tables were occupied and everyone was being ignored. We finally left and went to Sonic to get a shake (much better & thicker than Steak and Shake). We were immediately waited on with a smile at Sonic. Bottom line; we're done with Steak and Shake in AVON, Indiana -at least the night shift. They better reorganize and get some employees on the night shift who show a little motivation and don't look annoyed when customers show up. read more

Me and my family just ate at the Avon steak and shake. We ordered and we're ready for a good visit. Well, we were wrong! It took another server 25 minutes to get us WATER! That is unacceptable!!! Why 25 minutes? That is stupid! Next, my mom wanted her burger crispy, and it wasn't, of course! But wait there's more! They took it back and it sat in the window for 1 hour! Why? That is also unacceptable!!! Then it took 25 minutes for the manager to come to our table. And our waitress tried to look good in front of the manager by brining our shakes an hour and 10 minutes later. Why, again why? And we got two dirty spoons and no plate under my dad's chili. And he was like "where's the plate?!" And everybody else in the restaurant had the same exact experience as us! So overall, this was a horrible trip! This place sucks!!!!!!!! SUCKS!!!! read more

Last time we were there it was late and most of the tables were dirty. The hamburger I ordered was raw inside.

We had to wait forever to be seated, forever for our food, and then forever to check out. Worst managed Steak 'n Shake ever. I gave them 1 star because the waiter was nice. read more

The food/service here is usually good but not always consistent. A word of caution to those with a peanut allergy: Do not order a milkshake! Steak and Shake will not accept any responsibility if they contaminate your shake with peanuts. They have a disclaimer on their menu/will never admit fault. They do not care if they make you sick. They just don't want to compensate you if you become ill. I spent 2 hours in the ER 2 weeks ago after having an anaphylactic reaction from a chocolate shake I ordered that had peanuts in it. Corporate denied any wrongdoing. I never asked them to compensate me for my $150 ER deductible. All I asked was that they teach their staff to be more careful to prevent cross contamination. They basically blew me off. I've since heard about other episodes of carelessness by their stores and will never order another shake again. Not so much as an apology for nearly killing me. That's not a way to treat a loyal customer of 18 years. read more