We have been here several times and not had this kind of day. Today, they were struggling. Today the bathrooms needed a lot of help. There were paper towels on the floor even outside the bathrooms. I know patrons can be messy and it isn't Steak and Shakes fault. The neon sign above us was heavily dusty. We ordered grilled chicken salad and it took about 35 minutes to get and had to remind them that we also had fries. A lot of the lettuce was brown and the bottom of the bowl had a lot of water. Our server was nice and friendly. I hope that their day gets better next time they work. read more

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Anthony was our server. We knew what we were getting into when we decided on going to Steak N Shake for lunch on a Saturday. While it was quite busy he was sat 3 times in a row right after we were sat. It took a minute for our drinks and even our food, but we were not even a tad bit upset because we seen how busy Anthony was and how hectic it got at a time. When paying he apoligized many times as we told him that we seen him get slammed and other tables just getting pissed. He thanked us for our patience and we gave him a good tip. Food and shakes were good. But damn hire some more servers or put more on. These servers arent making anything because they are being sat 4 times in a row and trying so hard to catch up read more

You advertise you're open for 24 hours yet you close to clean. Go figure. Another steak n shake down the street didn't close at this hour for 'cleaning'. How dishonest to not follow your advertised hours read more

Terrible Steak & Shake Store I mean... I know... It's Steak & Shake. And I knew full well what that could mean for lunch, despite it being my boyfriend's favorite food. (Weird, right?) But this store... Well it exceeds the worst expectations. The service? Terrible. The wait? Terrible. The cleanliness? Non-existent. Upon arriving, we waited several minutes before being sat. It's 3:30 on a Sunday. It's not normal busy time, nor is this place busy. Despite a server sweeping her section to our right, and another rolling silverware about 10 feet away. Finally a different server emerged from the back and went to seat us in her section (Kathy) but because the booth had a bag of fries as a floor rug - we asked for a different table. This made her mad and let's say we never saw her again after being sat in the corner. After waiting about 10 more minutes emptily at our table I had to go up and request someone to help us. Another server (Hannah) who already was clearly busy tending to all the tables in the dining room told us she wasn't our server but she was happy to help. She immediately came out and took our order. I felt bad for her because it wasn't her fault we had such a terrible experience in our first 20 minutes, but at this point we were already debating on leaving to go somewhere else. After she took our order about 10-15 minutes later another server (No name tag?) came out and dropped our food off at another table who then pointed out it wasn't theirs. Lucky for us this server took the food back off their table and walked over to us and set it down and told us to "pretend it didn't come off another table." So whatever, we went with it and the food was actually good and the best part of the whole trip. Our shakes came after food but at least they came, right? I saw a few other tables get sat by the same server who sat us and they all waited an unreasonable amount of time to get helped. Not sure if Kat woman was just seating people and not telling anyone or if all the servers didn't care? I saw our girl Han try to get the other servers moving and everyone seemed pretty frustrated. Upon checking out we found ourselves among a small group of individuals waiting for carry out orders. One was demanding a refund for his order and someone dressed as a manager walked over from the grill and refunded him and apologized. Finally Hannah (Ms. Running the Store) came over and cashed us out. She was really nice, despite that she was clearly stressed. (Due to lack of a management and staffing? Not sure.) Either way, this store was Terrible (yep, with a capital T.) I suggest corporate consider cleaning this place up (theoretically and literally.) I think the local Dollar Tree, McDonalds, Burger King, White Castle, and any other budget brand could look like a 4-star store compared to this disaster of a restaurant. (Haterish? Maybe, but this place deserves it.) read more

Steak ’n Shake - Burgers Near Me - Avon, Indiana

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Absolutely the worst Steak 'n Shake I have ever been too. They gave me my food on the place running off the side. Messed up my order and didn't even care. Went to fix it and left me with bread to eat while I waited. Come to my surprise the bread tasted like some sort of cleaning product had been on it. Needless to say I flipped out on them. Absolutely disgusting. Not to mention their kitchen was filthy. Not recommended! read more

Steak ’n Shake - Burgers Near Me - Avon, Indiana

We will not be returning. Ignored for five minutes while waiting to be seated, decided to get our milkshake to go instead. Ate a cookie while we waited... and waited... and waited. 10 minutes later (and asking where our order went), we had what appeared to be our chocolate milkshake. Except it didn't taste like chocolate, it tasted like a fruity (maybe strawberry?) milkshake. Maybe they forgot to wash off the machine in between milkshakes? Regardless, it was not drinkable. The cookie was just fine so that's why I'm giving two stars. Terrible experience, head elsewhere for a milkshake. read more

Sadly there isn't a zero star- we walked in the Avon Steak and Shake just after noon. The restaurant wasn't even 1/3 full so we should have been seated rather quickly- however the tables and booths had not been cleared, no one would even greet us or the other couple standing there. We waited 10 minutes and finally left- Also the place smelled like someone had vomited. I will not return!! read more

During our visit to Indianapolis, we stopped here on our 2nd night here. It was highly competitive for parking at this location and the place was packed. This was at 7:00 pm at night. My first impressions were that this place is VERY popular. After we were seated, 10 minutes later, we quickly got our order taken. One thing that astonished me was that while my head was buried into the menu, the whole place cleared out as they were done with their dinner. For my first meal of all time at Steak N Shake, I opted for the Double n' Cheese Steakburger, with fries and a Strawberry Shake. It was spectacular! The Steakburger was perfect and very flavorful. The fries, with the help of the burger/fry seasoning were delicious. My Strawberry shake was amazing. I do not remember the last time I had such a great shake. The place was clean, the service was great, the food was top notch. The entire meal with a family of 5 was under $30 with tip. I highly recommend this place! read more

I live a Keto lifestyle but today I broke and had to have a delicous Frisco Melt. Let me say it was well worth it. Now the 3 star rating happens because the place is filthy and the service is bad. read more

This restaurant is HORRIBLE. when u pull up to the drive thru u better pray someone even says anything to u so u can order. Most of the time u just sit there and look like an idiot for 5-10 min hoping someone will take ur order when they are probably inside praying u drive away. Once u have ordered u will sit in like for at least 20-30 min. The order is ALWAYS wrong and if u check before driving away and are missing something it's like they completely ignore u are still sitting there bc u need something. DO NOT go inside to eat or u will never return. It's disgusting!!! The floors are filthy and caked with grease. If u make it to a table without falling down from the slippery floor u will need to bring ur own wipes for the table. We have asked for a rag before but the water the rag came out of was brown and gross. Our wrapped silverware was dirty. Our glasses were dirty. This last time we didn't even order we just got up and left. We have been inside to eat and no one comes to our table so we left. We have had the women at the drive thru window tell us she was sorry it took so long for her to come to the window bc she was watching an elderly couple walk across the parking lot and it was beautiful. True story. of course that time our order was wrong so i went inside to talk to the manager. The manager walks up and is sweating profusely, his shirt is half tucked in and when he tries to talk to his staff he doesn't know their names and they can't hear him bc they all have earbuds in. This place is a disaster and i really can't believe the board of health hasn't shut them down. read more

Wow. Just wow. For a fast food establishment this place in not fast or good. Food was inedible... it had grill grime on the food. Gross. The service was so slow that it was a joke. read more

Apparently this is the highest grossing Steak N Shake in the state, from what I have heard. Any time I go here, I run into someone I know. There are people hanging out 24/7. This is one of the places in Avon where you can just go and hang with friends for hours and have a milk shake or some cheese fries. Side note: I think they are closed for renovations currently. read more

I am not one to usually complain, but this is probably the worst experience I've had at a Steak N Shake. I am a big fan of Steak N Shake, even though it takes longer than other fast food chains, its always worth it. I hope today was just a bad day or something because i have those days too. However it was a longer than usual wait. When i got up front after ordering i was told the card reader is broken and Cash only. I had $5.00.... So i went next door to the ATM to take out cash, determined to get this Food. Went back into the drive thru. I ended up missing 1 item, and the burgers were burnt. Fries were pretty well done too, but those were edible. Probably the most burnt burger Ive ever had. I have been to steak n shake many times so i know their burgers can be a little crispy on the edges... which i like! However... this was beyond crispy. Like i said ive had bad days at work too.. and im just hoping this is not the usual. On a positive note, the workers were very kind. read more

I ordered a regular cheese burger and what do I get when it delivers to my house , a fucking nasty bacon burger with barbecue and the bacon doesn't even look like bacon. This is ridiculous. I want my money back. read more

Steak ’n Shake - Idek looks like ass and taste like ass - Burgers Near Me - Avon, Indiana

Zero stars. Just called to get the name of the manager and was hung up on....Twice. I have never ordered food from there but I can only imagine how they treat their food based how how they treat humans, sheesh.... read more

25 minutes in the drive-thru and still two cars in front of me... the service inside isn't much better either it took us an hour and a half to get our food this will be my last time coming to this restaurant.... it took 45 minutes and my order was still wrong after sending it back 3 times read more

This place is filthy. You walk in and tables aren't cleaned even when your seated. The help is so slow snails could crawl off. Food is terrible. All bun no burger. Tomato had large core in the middle. BEWARE !!! read more

This S & S will soon join the W. Washington location that recently closed. If you dummies don't want to hand McDonalds and White Castle late night business you'll get rid of the late night crew. The place couldn't look more closed (all blinds pulled, no movement inside) or try any less (wait in drive-thru until you have to say 'hello' then run off a list of stuff you're out of -coke and chili - ffs!) to serve customers. It's too bad I loaded money on the stupid app as you won't be open much longer for me to use it. Used to be a great place. I'll report back if the food saves them but I doubt it. read more

What can I say? It's Steak 'n Shake. Food was mediocre do was the staff, they were busy with the holiday but no need to slack on standards. That seems to be the norm at this location regardless of how busy they are. read more

Awful service. We weren't welcomed into the store and none of the employees including the manager would make eye contact with us. We had to ask the manager to seat us after standing there for over 20 minutes, the people ahead of us were there for at least 30. If they would've said something like "we will get you seated as soon as possible we are but behind" or literally anything it would've been fine but every single person that worked there just pretended like we weren't there. The manager and servers kept complaining that it was busy but there were three servers and a manager and only 6 tables. I've taken care of twice that by myself and give outstanding service it's not that hard. The drive through was crazy so I was expecting my food to take awhile but it didn't so the kitchen staff is on it. Every time I've ever gone here the service has been absolutely awful. I do not recommend going to this restaurant at all. It was extremely dirty none of the servers were bussing tables yet servers were walking around empty handed. It's not that hard to grab a cup off a table on the way back to the kitchen. Like I said I highly recommend avoiding this place read more

I went through the drive through and the waitress wasn't talking into the headset so I couldn't hear her. Then she proceeded to give me a really attitude filled "I said"yata yata. Foods still good though. read more

I had a very annoying and all too common experience at steak 'n Shake today. I went through the drive-through to order some food when I was ordering my food I was cut off about two or three times with is there anything else that you want in a very rude tone of voice. I brought up the fact that they were cutting me off and they double down on cutting me off again and raising there voice saying do you need anything else in even more snarky tone I didn't say anything I drove away and got some white castle instead which they did great. I used to manage that particular steak 'n Shake along time ago. It's sad to see that they're hiring people who have no ability to be working in customer service. read more

I try to go to this restaurant several times at night around 10 o'clock every time I do the employees are standing out back smoking. I wait at the intercom waiting to order and five minutes later someone may answer they come on the intercom and say we can't take your order right now it'll be about 10 minutes before we can take your order. This steak 'n Shake will go out of business no doubt about it, if they don't make so changes. read more

Hamburger bun was sitting on raw egg had egg shells on the bottom outside of the bun. Manager didn't seem to have any concern with it. She was rude and arrogant. I wrote corporate but no response. I will not be back. read more

Steak N Shake was as good as expected from a chain restaurant. Very similar to Clown Burger back in Texas. I really like the thin patties on the hamburgers. read more

Steak ’n Shake - Burgers Near Me - Avon, Indiana

I love this place!!! Went this morning to get a burger for breakfast (weird, I know) and the lady who took my order was sweet as pie! The gent at the window literally made me crack up laughing twice with his jokes! My order was on point, and I even asked for extra crispy fries!!! Loved my experience this morning! I left there praising Jesus for my food and for those kind folks who took care of me! read more

I dropped in here for lunch a couple of times with my colleagues. The place gets really crowded during the afternoon. Their $4 menu deals are awesome. There are so many options and I really get so confused every time what to order. They take really long time to get the food to your table which I do understand because of the large crowd. They do a fantastic job though. I love their cheese burger. They should really try to make the place look more tidy. That's the only problem which I have with this place. Sometime I would drop by in for lunch and I would order all their $4 menu burgers and hog on them!! read more

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Steak and shake has the best Steak 'n Shake, no doubt. I hate that most of their stores are closing around me. I don't doubt the reason as well; their employees are usually lazy and gossiping in the kitchen. I recall trying to get a pick-up order and they were too busy chitchatting in the kitchen that they forgot to prepare my order. And when they finally started; I could see them still chatting right there. I contacted their corporate office who also agreed that they had received similar complaints from the location. Other than that, their food is always top notch but They need to vet their employees!! read more

Once again very disappointed with this Steak 'n Shake. Went through drive through. Waited literally over 30 minutes in all. Get food home and it is all wrong! Not a shocker! Burgers ordered without mayo - had mayo which couldn't eat since allergic to mayonnaise. Chili was baked beans. Didn't get any chili! Mushroom & Swiss burgers were horrible - buns were super hard - had to transfer to my own buns at home. What a shame because they used to have great food! read more

Waited 15 minutes and no one even came to seat us. One worker came and cashed someone out then didn't see them again until we left. There were also people in the carry out waiting for as long as we were. Horrible service. If 0 stars was an option I would choose it. read more

They were very short staffed yesterday - I should not have waited in the drive-thru that long - almost an hour. I kept thinking it would get better - so my fault for staying in line. They should have shut down the drive-thru or at least given a heads up on how long the wait would be. Shame on management for not taking charge of the situation. I felt sorry for the staff that was working. read more

Loyal S & S customers, but....this once favorite spot is filthy! Floors, rest rooms, even the grill! The servers are okay, but the cooks were...questionable an loud! read more

This location has gone from a place I frequent, to a place I'm going to avoid at all costs. When you think their service is the worst it can get, guess again. Food takes ages, not only to order, but to receive. Wait times in the drive through can last over 20 minutes. Yesterday, I was the only one in the drive through, ordering for 2 people and that alone took 15 minutes. Shakes take sometimes 10 minutes to come out by itself. And by the time you get what your order, the food has gone cold because someone will often forget that your food is up and ready. I know the cooks there work their butts off, but it's a shame that the service staff can't do the same. I see the cooks crank out food faster than the service staff know what to do with it. read more

Horrible. I have had two bad experiences within the last two weeks at this location. Two weeks ago I went to this locations and was basically turned away. I arrived and sat in the drive through for about 15 minutes. After 15 minutes I was approached by a worker and was informed that the drive-through attendant would not be there for another 20 minutes so we h ad to do a to go order in the dinning room. My husband went inside and tried to order. They were out of noodles for the chili five way and the chili three-way that we were about to order. We left since they didn't have the noodles. Tonight I tried to do a DoorDash order. Door dash estimated time was around 37 minutes. As of right now it's been 2 hour and 45 minutes. My DoorDash attendant has been sitting in the drive-through for over 25 minutes waiting for my food. This location should not have DoorDash. At least have a better estimated wait time of over an hour and a half. read more

Not very happy..Mac n cheese a total waste of $3.49. Basically 2-3 ounces of no brand . Burger was the normal

Literally the worst customer service i have ever experienced. The woman who works in the drive thru is utterly disrespectful and rude. My food came out wrong also. Nothing about this place is worth my money. read more

I ordered a double garlic steak burger and a double steak burger with everything on it for carry out. There was a wait, but that was expected. I got to see them grill my burgers from the swivel chairs by the check out. The food quality was great for $4.00 meals. My only real complaint was the fry cups not being full and the wait. I don't understand the concept of fry cups anyway. Why not boxes? That way they don't spill or anything. Will be back. I haven't dared to go beyond their burgers. Although the taco salad is $4.00 too, and I might give that a go. Their shakes are generally superb, but I suggest always getting a to go cup (just my preference). If you want immediate service, go tell one of the people. Many are busy doing other stuff. I had to gesture someone over for my order. Prompt service though, if you demand it. read more

Very dirty and servers are more concerned with their cell phone than customer service. Way too risky to eat here. Poor service and disgustingly filthy read more

Am I really going to write a review about Steak and Shake? And what got into me that I should even find myself eating in one?? Ok, so my experience was so bad and so laughable that I cannot resist. I actually thought I was on a John Quiñones episode of "What would you do?" Family road trip on the way back to Chi. It's about eating time for my wife and daughter, and it's definitely nursing time for newborn son. We HAD to pull over. And S&S was our best option. Not good. Sunday afternoon. Not very busy and plenty of staff. Someone comes in ahead of me to order takeout. Guy takes her order and starts working on it. I wait about 10 minutes and he finally looks up from the grill at me and asks, "have you been helped?" No, You're the only guy near the register! So he takes my order - just three simple burgers. I still have to drive 160 miles - can't risk it. A few minutes later, he comes back with the previous customer's food, but she's missing her shakes. He shouts out to the back. Confusion! He starts ranting and talking crap about his colleagues. She didn't get her shakes for another 15 minutes. Meanwhile, i'm still waiting and just observing the dysfunction of the staff frantically trying to get orders right. Then a woman from the drive thru comes in complaining that they messed up her order. "I ordered a triple cheeseburger, not three cheeseburgers," she says. I lean over and say to her, "those are probably mine." She is so mad she doesn't even hear me. The manager comes over and takes her wrong order (aka, my order) and tosses it. Doh! And then she starts reaming her staff. Eventually, I got my burgers. And before I left I quickly stopped in the restroom. As I was walking in, one of the servers was walking out after cleaning the bathroom. And as she opens the door, she's taking one last check of her bangs in the mirror while aimlessly spraying her cleaning bottle in front of herself....All over my pants. Is all this really happening to me? At least two different new customers were complaining as I left. It was so crazy that I was actually laughing out loud on my way out. Like the cuckoo laugh when you go nuts. read more

After waiting for like ever to be seated, then to be treated like we had the plague, I hope to God that I never ever have to visit this place again. And then, as we were sitting there eating our food I look up to see one of the waitresses take a towel from another waitress to clean a table. This towel wasn't cleaned, they didn't use bleach or any other cleaner, just this old towel that looked like it had been used all day. That is soooo groce! read more