I was beginning to lose hope that great customer service was still available, but I was pleased to learn that both employees manager Ray and employee Otis have exceeded my expectations when it came to customer service. Great job and keep up the good work! read more

always has fast service , clean , and stocked up . Really sad that there moving love coming here rather then Walmart

Couldn't find an item, tried looking online and couldn't find it there. Tried finding help but couldn't find an associate to ask. Went up front and there are 6 people standing around one register watching the cashier check out one person. I waited in line and when I got to the front I asked the cashier if they had the item, everyone behind him heard me ask a question and started looking busy all of a sudden. When the cashier couldn't answer, (what looked to be) a manager in a red tie turned around looking bothered and said they have it in an aisle that I said I already checked. He just sat there and stared at me and said they had it. All of his coworkers standing there just watching me. I reluctantly left the checkout line and returned to the aisle (alone) that I just finished looking at. Searched for another 15 minutes and gave up. It's very hard to defend cashiers losing their jobs to robots when even the manager is reluctant to do their job. read more

This is the worst Staters I've ever shopped at. I just moved to Highland, it's the closest one to me but I'm the 2months I've been here; I've witnessed a lady shop in the store with her dog who then pooped on two isles. When I mentioned it to one of the Managers he hesitated in having the area cleaned up. It almost seemed like no one wanted to do it - and why should they? This lady should of picked up after her dog and I get it - things happen but this is why you don't allow pets in the store and this was not a Service Animal. Secondly, on a separate occasion. As I was checking out - the cashier and bagger started playing with a ball in the store!! The bagger would step just outside the double doors and the cashier would throw the ball at him. Just chaos! read more

I like stater bros. Store for specials only. I only come here when something good is on sale. Like bread, eggs, organic gallon milk, and a few more items. Store is organized and pretty clean. Employees are for the most part friendly but there's a few bad apples that definitely need a refresher on customer service. read more

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I come in to this store nearly everyday and I've lived in this neighborhood for 10 years, this store needs help. It's seems that every time I shop in this store all the employees are lacking moral like they don't want to be there. Most of the staff is great and always helpful but everyone working there always look upset or stressed out and you can feel it in the atmosphere of store. I've even overheard some of the staff talking about how miserable they are because of kevin, something needs to be done about this, no employee should feel that way. I had posted on google as well but that review has seemingly disappeared from the review section. read more

I am appalled with some employees not wearing a mask while coughing all over the meat & poultry. Girl stated to me it's a smoker's cough I reported her to mgr he states it's not mandatory to wear masks. This is the 2nd time this kind of situation has happened there. I will choose to shop else where next time. I felt that my feelings n opinions dont matter to them. read more

This store is great. They have a wonderful staff. Their Deli department in particular is amazing. Austin in the deli is so helpful every time I see him. He is always happy to help and has an amazing attitude. He is always prompt and pleasant. I couldn't ask for better service. Thank you Austin for making my experience great. read more

The service deli at this location makes the best chicken! Angelica keeps her team full of energy! I hope they are able to keep the staff they currently have, the customer service has always been amazing! The meat department is also amazing jeff runs a great crew over there! The people that keep me coming back specifically are Emery, Jeff, Monica, and The big guy Austin! Love these people great customer service skills over all! read more

So with all the crazy going on, I'd like to give a shout out to the employees at this location. They are being even more helpful now that we need it. Thank you all, 50 times!!!! read more

Store is awesome I enjoy going in the workers are excellent and very helpful especially their bake shop girl when I ask her a question she was very nice had a beautiful smile which brighten my day. I would go back for her she was awesome plus she is finnnnne too so would definitely like to see her again keep up the good work Staters. read more

Went to the meat department today and once again the older gentleman doesn't want to cut meat for me said it's out there just like last time so I made sure again that there wasn't any so he told me like I was going to leave I have to people ahead of you like I was going to leave I just said ok I'll wait didn't even take 5 or 10 minutes should have went to Dave's market read more

I cannot believe that the company is charging for the bags. Last week I paid $2.99 for a small can of Campbell's soup. If the profits from these bags was going to charity, I would be ok with that. But, the money is not going there. In this time when so many are in need, give the bags away for free for goodness sake. read more

The Highland and Palm store is clean and uncluttered. There's security out where you can see them and they try to keep panhandlers moving so they won't bother you. They carry goodies for all walks of life for when you something special. They carry a better cut of meat as well as a good variety, I finally got to try a rack of lamb. I think they are worth looking at. read more

I fully agree with Jay R., the previous reviewer, about this Stater's. It's the one closest to me. I used to go to the one on 40th Street or to this one before the huge one on Greenspot Road opened. But this locale will always have a soft spot in my heart. The store is always clean, the selection decent (though not as good as at an Albertson's or Ralph's or the new Stater's previously mentioned), and the prices are low. Now as low as Food 4 Less, but the quality and class of shoppers there tend to be quite a bit higher. And of course - there's the full service butcher that Stater's has always been known for!! MMmMmMMmm.. I still come here to pick up items now and then. Its a good, solid store to frequent. read more

I usually come here to do most of my grocery shopping. They have good prices and great deals. The area isn't ideal but the environment inside the store makes up for it. They're very nice and provide great customer service. read more

Stater Bros has been an integral part of this community and reputation is vital for the succession of any establishment. But this location has quite a bit of work to do to bring customer service up to standard. Cashier E.P. was rude, not receptive, didn't say hello or thank you during my entire check out today. Even though this store is 5 minutes away, the Stater Bros on Highland and Del Rosa is very appreciative of their patrons as is the new market in town, Cardenas. Why go back and give this store my business and my hard earned money? Very questionable! Train your people to appreciate your patrons so they will want to return, your customers are ther reason they have a job. read more

I currently move to the area. I was shocked at the checkout counter when the cashier and lady at the door asked if I need any help. That was the first time from a stater bros employee noticed me. But the meat section needs refresher course on customer service. read more

This is my go to grocery store. People are friendly and helpful. Prices are great, butchers have great customer service. Constant deals throughout the week, rarely do I have to wait long at the cash register. Great WiFi. Highly recommend it. read more

I was here this morning and I was impressed with each employee that helped me. Each of them greeted me with a smile and were so helpful. This was so refreshing due to the current situation. I truly appreciate each and every one of you. Thank you for all you do! read more

Friendly staff, somewhat good parking, always helpful to find things. Not to crowded, always seem to have organized clean fruits.

I was just at this staters bros getting some lunch meat at the deli when I looked over at the hot case and noticed that the pans in the case we're disgustingly dirty. The pans had food and grease build up you can tell that they are not being properly cleaned. I would never eat anything out of that case. I makes me wonder how the food in the back is being prepared. Is it the same dirty conditions. The service deli manager should be fired for allowing this hot case to be in that condition ."shame on you ". read more

Prices are a bit higher than Food 4 Less down the street. But I love their fried chicken. I had an issue where I think it was just reheated, the pieces were darker than the other pieces, but brought it home and yea, it was dry. Called to talk to a manager which I never do, he said to come in and he would replace it or refund it with a receipt. He was there, and he took care of it. Never had that problem with their fried chicken before, and if you haven't tried, try it! Forget KFC. read more

I really love this place. I know. That sounds so weird, but the staff here have always made me feel important. That's a way to run a business. They ask how my kids are doing, and encourage me. The neighborhood has declined in the last 15 years, but I still use this locale exclusively. Love it. :) read more

The best stater brother store I ever been to... Everyone is so friendly, everyone smiles! And is very helpful... I just wish they had a bakery .. I Often go to the stater bro. In riverside(when I visit my bestfriend) and no one even makes eye contact there. I strongly dislike that store! read more

I have never felt so unwanted at a store before where the cashier makes me feel as if though I was a bother rather than a customer! Just plain rude and no patience whatsoever! Doesn't he know that without customers he wouldn't have a job!! This Stater Brothers really needs to re-evaluate their choice in customer service employees, I would much rather make a further drive to another grocery store than deal with a cashier with such poor service! read more

Not as friendly as they once were. The baggers are awful. I don't think they train the the baggers, they will throw heavy items on your bread or chips if you don't watch them. read more

Staff is always helpful and nice. It is the closest grocery store to my house, and its great for quick shopping visits. Never fails to have something I need! read more

I usually drive right by this place on my way to Alberson's, but my neighbors keep making fun of me for paying so much extra, so I thought I'd stop in and try it out. I was amazed at how low my total was when I checked out and I plan to do my basic shopping here from now on. The store is a little small, but it was clean and the employees were friendly and helpful when I couldn't find an item. The produce manager was particularly helpful in answering my questions about the strange looking fruits and vegetables in their specialty section. It was also nice to have a butcher on staff to cut my steaks to the exact thickness I wanted. I am just stuck with whatever is prewrapped at Albertson's. Overall I was very impressed with this little market. read more

I was totally disappointed this morning when I went to the store my daughter and I always go though the discounted items. We were informed that if it is not marked in the basket just leave it because you can't get a discount the bins were full of this type of items . A very rude clerk was happy to inform us in a nasty way in front of other customers. Plus they seem to have gotten rid of the electric carts. read more

Super small store, narrow aisles. Crazy that there is security but all of the dirtbags get to linger in the parking lot and bug you for handouts. read more

I went to purchase 3 sale items. They were out of stock on one (and I had to wait while a stock clerk finished unloading water bottles before she would check in the back for any); peanuts (instead of being with other snack items) had to be located with the liquor; and I was told a reduced fat item did not qualify for the sale which simply said "assorted varieties" not "select varieties only." This is not the only occasion where I wasted a trip to this store and I am never going back to this particular location. I will also watch out for Stater's misleading advertising in the future. read more

this stater bros is near where i live. they have good customer service also the lines are never that bad, will go again

Thanksgiving day, Theresa and I were sent out on a mission to pick up peanut oil. A cashier by the name of Ryan G went to the shelf and grabbed the last peanut oil on the shelf. Kudos, to Ryan G for personalizing the shopping experience at Staters. Thank you Ryan G. read more

I'm only giving this staters a 1 star because it won't let me score it a zero. The cashier speaks to some of their customers all the time but not to all the customers all the time. I had been going to this store for over 10 years and i decided to go to the one on greenspot rd. Big difference. Cashiers are friendlier and so is management. I wonder does Jack Brown know about the attitude in the palm and highland store? I don't shop and will not shop there anymore. read more

I went in this store this morning to buy groceries with my service dog and everything was fine until I went to pay for my items. I did not have any attention drawn on me or have anyone say a word to me about my service dog until the cashier under the name of Renee M said to me that I was not allowed to take my service dog inside of the store for the sake of her customers. She gave me a dirty look and said that her customers will have a heart attack if they had seen my dog in her store again. I have a disability and I need to take my service dog with me outside of my house. My dog was not a full size golden or anything, she was a smaller and younger dog. I also have my registration papers with the state for my disability and for my dog. I have never came upon such a non friendly pet environment in the past 10 years. I will never return to this Stater Brothers off of Palm and Highland again. I hope the store manager or even cooperate can talk Renee into what it is like to have a disability and not have someone be there for you when you are in need. read more

We live in east highlands probably equal distance in between the staters in east highlands and the one on highland Ave I've been going to staters on highland Ave for over 10 yrs primarily over the last year you see a very bad element of thugs and drug dealers doing business off to the sides of the entrance of the store trying to blend in with the customers the staff inside is great, my brother law had his phone stolen while making a call in the parking lot right out of his hand approx on 10/5/16, I started growing concerned although I'm a big guy and could hold my own, there was a shooting in the parking lot this morning 10/24/16 , shame on the cops for not patrolling more and shame on corporate management for not hiring adequate security the store managers have been crying for help as they deal with this daily, the present security is a pathetic joke, they need security guards that take there job serious and are armed to make customers feel safe out in the parking lot and also inside store to detour theft pay a little more that's what's it going to take now, another good store bites the dust,soon we will be driving to Redlands for all our shopping, we need more businesses in our area the current people we have elected in highland that should attract new business think otherwise there living in the old ages we need youth and a new look in our area like Redlands or the the thugs and bad guys will keep the area, make some calls get involved or they win read more