This company is great!!!! Jeff has been fixing my water softener for years! He's a great guy and such a pleasure to deal with! He's very knowledgeable and honest! read more

I'm a two time buyer(two different houses) of a whole house water softener/rust out system from State --first house was good-no problems This spring purchased a new house and replaced the existing system with new State equipment. Within the first two weeks discovered a large amount of water on the basement floor. State came out and secured the discharge line which wasn't properly installed! Couple of months later---this past Labor Day weekend--Saturday morning-discover more water in basement-call State leave message and ask for service call--few hours past and don't hear back -called the emergency number---no call back. I don't want more water so I put a temporary fix on the discharge line -which was split-and looked like the line from the previous system!! Tuesday tech came out and replaced the line. Disappointing that they never called over the weelend. Not sure what emergency gets calls back. read more

I have used only this company for years, but never again. I took half a day off work to wait for them and nobody showed up. When I called to ask why, the woman said there was no appointment for me in their schedule, accusing said she didn't remember talking to me before (I didn't set the appt with her, so why would she?) and asked me repeatedly if I knew what company I has called, as if I didn't have them on speed dial for years. She put me on hold 3x, asked me for my name, address and phone probably 3 or 4 times, and had me explain over and over without ever apologizing for their mistake or even trying to reset my appointment. If this is their customer service I shudder to think what skill level the technicians have. Call someone else if you need water-softener assistance. read more

My wife and I purchased a house in SE Michigan in 2020. We are expatriates currently living 10,000 miles away in Australia. We had new tenants move into the home in February this year and they reported a foul odor in the water, along with rust stains. We had no idea who to call, and importantly, who we could trust; but found State Soft Water on Google and were impressed with their many glowing reviews (including the fact they were local). I first spoke with Erica who was great to work with, who then put me onto Ryan. He was amazing. He went above and beyond with every aspect of the service. He was punctual, extremely respectful, polite, patient, very knowledgeable and always professional. After he fitted an iron filter which resolved the water issues, we (not long after) again contracted Ryan and SSW to fit a new water heater (and reverse osmosis fresh water system) as the existing Bradford White water heater was 23 years old and we weren't sure how much longer it would last? Ryan sourced the particular heater we wanted (Bradford White 75 gal power vent) and even passed on a saving to us he was able to negotiate with the supplier, despite the heater practically being sold out everywhere locally. It was installed with no issues, and they even identified an installation issue caused when the home was built in 1997 (but no other contractor who worked on the home before SSW were able to notice). Ryan and the team at SSW are very 'old school' trustworthy. They do absolutely everything they promise they will do and are great communicators. My wife and I are very thankful that SSW took charge, managing the process for us given the complexity of our distance issue; and were able to resolve all our water issues on time and to budget. We have every confidence in recommending this family business. We give them a very well earned 5 stars! read more

Had a great experience with my second reverse osmosis system installed by State Soft Water! Was able to get my water tested in my new home, and the system installed in my basement by a tech within a couple of weeks and now am enjoying great tasting water from my fridge and faucet. Would definitely recommend! read more

I've had State Soft Water install and maintain my water softener and don't have any complaints. They will deliver the salt and unload it from the truck, which is nice when there are 20 50 pound bags. Their prices are very reasonable. read more

We have used State Soft Water since 1982, and they have always provided us with outstanding service. We just replaced our 37 year old soft water system and iron filter, and SSW did a great job with the installation. We would not even consider using any other company, given the quality service they have given us. read more

The company is not customer oriented. I had a 4 hour window for service to and the service man did not show nor did anyone call. When I contacted the company, the owner answered the phone. She said the service mad went home sick. I can accept that but cannot accept the company not call to advise and requiring me to call them. I will not use this company but will go to a company that values their customers. read more

Ryan, Charles and all of the wonderful people at State Soft Water get my highest praises. I am an engineer. mechanic and do it yourself guy. I have been working on a hard water problem in my house for 8 weeks and I am not proud of that fact. My water softener was installed at my house approximately 8 years ago by these guys and all has been perfectly well. Thanks to them. I recently had and issue with hard water (not State Soft Water"s Fault) and they helped me figure it out in a matter of minutes. It was not an issue of low softener brine tank salt. Please believe me. these guys are very technical and extremely experienced. I appreciate their experience and expertise. Chic Pierman 3483 Simsbury Drive Pinckney Michigan, 48169 read more

These guys are the worst never return your calls. Had to have another water person fix up what they did. Told me they are know for poor workman ship and bad Products. Save youself a lot grief and use someone else. read more

Yesterday State Soft came out and fixed my water softener. I am a single mom and felt comfortable letting the owner into my house when both my daughter and I where home. Rian did a great job fixing the softener and took the time to explain everything to me. I will be recommending this company to my friends. Great customer service, punctual, and competitive prices. read more

Very professional, prompt and timely in completion of work. They are even flexible with their equipment to fit tight spaces for their softeners. Excellent! read more

My water softener developed a leak recently and I'm a Do-It-Yourselfer. I called and talked with Rian. He was more than happy to spend time on the phone with me and walked me through some simple steps. After I found out that my tank flange was cracked, Rian was able to sell me a used tank. I wasn't looking to put more money in it that necessary. Rian sold me only what I needed and made sure that I only made one trip. Not everyone will work with you when they know you plan to do the work yourself. Thank you again Rian, this could not have gone any smoother! read more

Prompt, professional service. Had some issues with original install but came right out to fix, I highly recommend