Message Krystal $145.00 on my birthday for this subpar…read moreexperience! They placed me in the first room and I was interrupted by at least 3 loud conversations. I asked for a Swedish massage with medium pressure. The gentleman was putting his elbow and arms on my left arm and back area so hard that I had to say stop!! He had to go and get someone to tell him what to do, bc he didn't speak English. I asked for tea tree oil with my hot stones and instead I smell like medicine. Told the front desk all of this before paying and all he said was next time we will put you in the back!!!! All $125.00 plus $20.00 tip ( I only tipped because we all have to eat). The company is responsible for my bad experience and my shoulder still hurting, not the non English speaking employee.

I have been so lax about my review, I'm ashamed to tell you I've gone there three times already! I…read moreguess that tells you how good it is. I didn't really understand the admonition on the phone when I set my first appointment, to "pay with cash if you can". I was a bit concerned that it might be a shady business ;) It most definitely is not! You get a punch card if you pay in cash, and get a free massage after 10. Anyway, it's very clean and restfully decorated. Check in was easy, using their tablet. They ask that you circle areas of attention, and this is where I kind of went wrong the first time. I circled something and tried to make the "No" sign on it, but they didn't understand. Let me explain: except for the young man who staffs the front desk, English seems limited at least for the two masseuses I've had. So I had a bit of a time explaining my exceptionally tender Achilles tendon that can't be touched. On my third visit, I took a photo from a website, on which I drew the "NO" symbol around the area. I was a little afraid to offend someone but they actually seemed to appreciate it. All three massages were out of this world for excellence. I tried the hot oil and stones for the second; it was nice but I won't have it every time. I'm going once a month to treat myself, and an hour at $75 is such a good price for how great I feel afterwards. I always tip well, too - and then the total hits my budgeted limit. The oil and stones are only $15 more, so I plan to do that every 3rd time or so. Splurge! I had two with Ivy and asked for her but she was on vacation for my third. I believe that masseuse was named Gloria. She was also very, very good.

I forget that this spa is here…read more I came here because someone gifted me a gift card. I was a little bit offended when I got the gift card because I had never heard of this place. Who is Robert Andrew? The drive here from the city is a good 45 minutes drive if you don't have traffic, so add traffic and now I'm driving to the boonies for spa day, the math didn't math. However, I finally made my way to the boondocks and was quite surprised, not quite the spa I'm used to but not bad. They do not have a relax room or at least I wasn't offered that. Not sure if that's because they were busy or I got overlooked. I know relaxation rooms, their "tranquility" room, is likely small as most are but, I'm used to being told to come early or stay late to utilize all amenities. This wasn't done for me. The ONLY thing I love is that this place has couple rooms. Massages for couples, ummmmm YES please. I also love that they have packages for full day services that include lunch. A all day spa day is something every woman should do a few times a year. Not many places cater to this type of service anymore so for me, that's a plus here. Overall, cute spa, clean, and somewhat upscale. I wouldn't drive to this spa for service but if I lived in the area, I would come. Prices are reasonable. 3 stars for me only cause they do not have valet service, it's self parking, I didn't get to use the tranquility room, maybe it was packed, who knows, but if you advertise a tranquility room let your customers use it. If I'm paying 500$ plus for spa services I want full service from the door to the spa table and back! 3 stars but would return!

I've been to Robert Andrew for various services over the past couple of years. I booked a same-day…read morearomatherapy massage with Trevor which was absolutely phenomenal. Upon entering, I was greeted, checked in, and taken to the women's changing room. The massage helped to relieve lower back pain I was experiencing for some time. Trevor was professional, polite, and a master at his craft. I look forward to booking regular stretch and massage sessions with him. I left feeling much better than when I walked in. Check out was quick and hassle free. I'm looking forward to my next visit.

There aren't enough words to describe the experience I had at SCaIR Japanese Head Spa…read more Upon entering the spa, my sister and I were greeted very warmly by Silvie and Kimberly. Beyond the pleasantries, I was very impressed with the well appointed space (gold accents and earthy setting). I opted for the Premium Head Spa option, so I had two hours of pure relaxation with a thorough scalp cleanse, facial, and shoulder massage with Silvie. I learned so much about my scalp, how often I should be washing my hair, and achieved soft, frizz- free hair for my end result! The before and after images of my scalp were incredible. I really noticed a difference in both my scalp and overall hair texture! I purchased some of the products that were used and I'm so glad I did because I've been able to maintain the soft glow that was achieved during my visit. I will be returning in the summer because Silvie and her team have crafted a truly incredible experience!!

What a luxurious experience! I chose the 120 minute Premium Head Spa service and it exceeded my…read moreexpectations. Evelyn was kind and professional, creating the perfect unique combination of products for my scalp and hair, then even providing a cup of tea while she dried my hair at the end. The before and after photos speak for themselves! I have never felt more relaxed and taken care of. The spa is perfectly clean, modern, and beautiful. Can't wait to go back!

I have come here at least half a dozen times and have always seen John D. I moved to Bowie from…read moreGermantown, MD about 3 years ago and had tried several other local massage studios with mixed to awful results. I have severe neck and back tension for the last 12+ years with frequent tension headaches and always ask for *DEEP* pressure. At other massage studios I've either had a massage therapist that was not using enough pressure, wasn't focused on the areas I requested, or did not seem to be well-trained to give a massage. And even if I found a therapist at a studio that provided a decent massage, the next time I would get someone else with wildly different (poor) skills, or after circling the "problem areas" on their form or telling the therapist directly what I wanted, I would just get a generic massage over my whole body instead of any focus areas and they wouldn't avoid the clearly marked "avoid" areas. And even if they immediately recognized and acknowledged "your neck is very tense!" I would leave feeling frustrated, still tense, and feel like I wasted money. Or the therapist would use things like their elbows (why?) to jab into me which was "deep" but didn't seem like it was an actual massage technique or if it *was* it wasn't used appropriately, as deep does not = pushing as hard as you can. After dozens of massages over the years I can tell on the first visit if a place is worth going back to. Onto John: From my very first visit here (Sept 2025) John immediately sat me down and asked, what was bothering me? After going through my issues, he'd then confirm "Would you like me to focus on your neck and shoulders today?" and then get to work. John is a rather big guy, (not sure how tall he is but definitely taller than 6'3!) and can look intimidating but he's a big softie! As a woman who mainly preferred female therapists, I was immediately comfortable with John and have exclusively booked with him since that first visit because I can tell he knows what he's doing and I always feel better after my appointments with him. I've also gone to my last several visits in a walking boot (I have an achilles injury) and he's made sure I'm comfortable and I completely trust him to avoid my injured leg and listen to what I need each time. My hips and lower back have been very sore from the walking boot height difference compared to my functional leg and he's focused on that recently at my request and it has helped immensely with my pain. I've always booked 1 hr visits but have considered booking longer visits which I never really have done elsewhere! Elements is more expensive than the non-chain studios in the area, but those places weren't worth the cost anyway! Another national chain (has envy in the name, you know who!) gave me a super lackluster massage in the past so I had been hesitant to try a chain again, but my experience at Elements has remedied that fear! Elements also offers gift card deals occasionally that give a discount which I just utilized for their mother's day specials. I will continue to book with John for as long as he is available at the Crofton location! I've also had great experiences with the receptionist - when using gift cards, canceling an appt after I chose a different day and time, and I've also had her reach out to offer an earlier time when John had a cancellation. The only thing I wish they offered was the ability to cancel your own appointments online but I understand they might not offer that so that people aren't constantly cancelling. A small critique as calling or texting the receptionist gets a quick reply always! Although I have not booked with anyone else besides John (looks like I've had 6 appts with him) based on his skills and knowledge I would bet the other therapists know what they're doing also! I will also consider getting a membership here because I know that I will keep going back :)

I have been trying to make an appointment for over two hours now and the phone line (410) 451-6777…read morehas this recording on it: "Your call cannot be completed at this time, try us back at a later date" What in the world is going on at this Spa? This is absolutely crazy. I do plan on getting a massage but not from this place and I will not ever recommend a Spa that doesn't have a live person answering the phone, hell I would have even left a message if it would have allowed me to. This Spa should be shut down if they don't have the manpower to have someone answer the phone and schedule appointments.

This was one of the best massages I have ever received! My body needed this massage more…read morethan ever and Keelani made sure all the knots, tightness and soreness in my body was put to ease. Keelani is truly amazing and gifted at what she does. She is so professional and welcoming and the ambiance that she creates makes relaxing effortless. I'm no longer going anywhere else for my services. Key Ellements has just received another loyal client.

I found this location through a Google search, after being not fully satisfied with a corporate…read moremassage chain that was just too impersonal and tight with scheduling. I have an office job and was having a rough week with shoulder pain so I reached out to this business last minute. Keelani respondes promptly and scheduled me for the next day. I have gotten at least one massage a month for the last three years with several different massage therapists in the D.C./Baltimore area and I have to say that Keelani has provided the best one I've gotten to date. I like firm pressure but found it difficult to find someone who could do firm without causing pain--Keelani can! I highly recommend this business.

Booked an appointment in advance, arrived and checked in. 2 mins after my appointment was supposed…read moreto start the manager informs me it's been cancelled bc the massage therapist isn't feeling well. I rearranged my entire day to make space for this appointment. Only to be told after arriving and waiting for 15 mins that I wouldn't be seen. To make matters worse there was zero attempt at resolution. She offered to rebook me but there was no consideration for my time being wasted. I am baffled that this is what customer service looks like...

Paid for a 60 minute session and it lasted less than 45 min. Was not impressed with the service and…read moreI felt worse the day after my session.

It was quiet, clean and professional. The staff was nice and took time to review my needs and/or…read moreproblem areas.

Hands down, this was the best massage I've gotten in a long time. I found TWM when I was desperate…read morefor some body work. I called every massage therapist listed in yelp for Annapolis and Kerstin responded immediately and opened an extra appointment for me. First time client special was an added surprise. Kerstin is skilled and tuned in to the client's needs. She is so easy to deal with and her prices are fair. The place was easy to find. Tons of parking and a relaxed atmosphere. I have been back three times and I just dropped my 91-year old mother off for a massage. Kerstin's skills run from my elderly mom to my athletic body.

Yelp has done it again! I was in desperate need of a gel mani and regular pedicure, is I had just…read morecome back from of sports vacation that's pretty hard on nails. Jimmy and Lisa did my pedicure and manicure, respectively, and I that's both for how well did basic hand and foot care are, separate from product application. Everything was top notch! I have found my new local nail place!

Came in to get a nail color change and a fresh pedi. No wait and I was a walk in! The service was…read moreoutstanding! Very clean place and plenty of parking. Helen did an amazing job. Very thorough and meticulous. I'll be coming back and telling my friends about this gem

Went in for a first visit while in town on vacation. Lexington did a fantastic job. She was able to…read morework out my neck pain and got a knot out of my shoulder that I had just learned to live with. I wished I lived closer. I would be a regular.

My husband had a great experience with Skylar. He said that he did a great job…read more They do charge extra for the scented massage oils or the hot stones during your massage, which we didn't like. I had Christopher and my massage was relaxing, but the pressure wasn't consistent. Sometimes it was good and sometimes it was very weak. I did ask a few times if he could apply more pressure, and he would, but again, not consistently.

I contacted the office on Labor Day not expecting to be scheduled for the day as I was thinking it…read morewould be crowded due to the holiday, however booked for a 1pm slot. My daughter and arrived on time and immediately went to the room for out deep tissue massage. They ladies provided great deep tissue massages and hit areas that either made you wanted to holler because how tight; the lower back due to sciatic pain or from the hot stones which was both my daughter and I first experienced. Honey, those stones were HOT!!! Once used to the heat, it felt amazing. I definitely felt dehydrated afterwards but they provided water to hydrate as part of the recovery. The experience was great and will return. Thanks ladies .

Since I saw Daisy (formerly Jing Jing) was under new ownership with new staff, I decided to give…read morethem a shot on Friday (a rainy Veteran's day). Overall, I'd say my specific experience was closer to 3.5 stars, but I'll bump them up to 4, giving the benefit of the doubt that some issues detailed below were beyond the control of the therapist and spa. The good: **Mary is a fantastic massage therapist. She was communicative, friendly, and responsive when I asked for adjustments/changes. She understood what I wanted to have her focus on and did a great job. By herself, it would be a 5* experience. **The spa is clean and relaxing. Both the massage rooms and the restroom were in great shape. **New Massage tables - at least when compared to my previous experience with Jing Jing/Daisy. **Very affordable, especially with the cash discount for a one-hour massage. Things that could have been better, but I'm not docking a star for: **The night sky ambiance (noted in other google and yelp reviews) wasn't offered - but giving that I'm face up for only about 10-15 minutes, it isn't a huge thing. **Similarly, their website mentions essential oils and hot stone, but again, these weren't offered/discussed. Depending on the cost, they might have been added to the massage. The things that made my overall experience less than stellar: **I called around noon, and made an appointment for 3pm. I arrived around 2:50, and Mary came out of one of the rooms to meet me. She told me things were a bit behind, and it would be 3:15, and showed me what room I would be in. At 3:15, she came in, and said the previous customer was just finishing up. However, by the time the previous customer dressed, paid, and perhaps Mary flipped the room, it was 3:30 before she started with me. So we are a half hour behind the original time. **Mary was also quite busy with being a receptionist - she answered about 5 calls, and had to leave the room to attend to other issues twice. The interruptions definitely affected the flow of the massage. I don't know if they were short staffed, or extra busy due to the rainy federal holiday. **Despite losing some time due to the interruptions for when she had to leave the room, the session ended promptly at 4:30 - no extra time given to make up for time that I was not the initiator of missing time. Most times for the phone she continued the massage while quietly talking to the customer. **At least for my session, the door was kept slightly propped open by a plastic spray bottle on the floor. Not exactly private, especially since I was in the room right next to the lobby. If any one of the above things had been an individual incident, I probably wouldn't think much about them. But when they all occur on the same visit, well... the whole is greater than the sum of the parts... Maybe it was just a rough day for them. Hopefully my next experience will be a little smoother.