Ok So Me And My family has been using State Farm as our trusted insurance Agency for as long as I remember, this office handled my first car, My parents house and cars, grandparents house and cars, and my aunts and Uncles as well as countless other people we know in the community so logically when I Purchased my first house where would I go to get homeowners, but to Joels office and State Farm. I say all this to Prove I am not some random complaining about the office. I am on my second time filing a Claim with state farm first time was in 2018 when we had those monster rains I had my sump pump die and lost a furnace and a water heater as well as had some water damage, I was promptly told that because I did not Purchase "drainage insurance" I would not be covered. Ok shame on me for not knowing talked to the reps in the office had them switch everything up to where no matter what happens I'm covered so I never have to deal with it again. Fast forward to recently dealing with some storm And hail damage. My Father recommends having someone come out to take a look at the roof the contractor shows up says there is definitely storm damage and recommends that I call and file a claim . The adjuster comes out to meet with me and my contractor and I watch this lady never even acknowledge the damage the contractor is pointing out blatantly ignores damage to the sky lights, tins,siding and shingles ( I have Photos for proof, I even have hail from the storm) accepts that the storm caused damage to the inside due to the roof now leaking but low and behold once again I Am Not Going to be approved yet again. It smells of a scam they take your money and then your stuck with the costs when something actually happens I watched this girl walk right on by and ignore the proof because she didn't want to have to document it and from what the contractor says this is standard for state farm. Apparently the place to go nowadays is farmers. But to avoid state and allstate. I'm so dissapointed and angry years I have trusted this place and now it looks like if I want something done I'll be forced to get a lawyer involved or just once again cover a Thousands of damage myself. Update 10/14/21: it has now been over a month and I am still waiting on hearing on whether another adjuster is going to come out. They classified the storm a disaster but still haven't approved the damage. I have been working with Anthony to get things settled But it always takes 2-3 calls before he will call me back with a update it is frustrating to say the least. will continue to update. Its almost like they are holding out for me to sell my house so they don't have to cover the damage. read more

Purchase different insurance. I went to a repair shop in their network. The owner ordered an expensive part without my permission and State Farm refused to pay the claim. Not to mention it had taken their adjuster almost two months to access my vehicle's damage. read more

y wife was rear ended by a person that has State Farm Ins. They quickly tried to pay us for cosmetic damage without a full inspection of the bumper. They wrote a check and closed the claim. We had to reopen it, the problem is when their claimant hit my wife they ruined the transmission and it will not run. The car was in perfect running condition (3 years old) never been hit ... State Farm refuses to pay the claim for the transmission. I am in the rare position with verification the car was in perfect condition. It was at the very same dealership for an airbag recall 3 weeks before. We have the full inspection of the car and all systems. Now at 5 weeks the car hasn't been started??? Lost emails, computer problems ... inspectors dispatched repeatedly anything to not be honest. Its very simple your client hit my SUV (full-time 4WD) hard enough their grill came off entirely (Mercedes SUV). It drove and now it doesn't. My wife wanted to be honest and not get a lawyer or claim medical. Always get a lawyer to fight this dishonest company. Next stop The AG read more

This is the worst insurance I have had to deal with. It has been 11 months Damage was done to 1st floor of my home. It was a nickel and dime pay out for repairs. I will never use them again even if the quote is the lowest. read more

I had a one time accidental flood January 29, 2022. My case was handled in bad faith. My case was initially assigned to John Menard and he communicated with us once and then disappeared for over a week. Everyone from the teams I hired attempted to get in contact with him and we received no response for days. I was forced to call customer service over and over, again. After worrying through a long weekend, days passed and Aurora Ambriz finally contacted us. After two weeks of blowers, workers stopping by daily and our family suffering through the incompetence of Aurora Ambriz, we allowed her to come into our home, believing she was there to help. Instead, she was excessively late, had unfounded arguments towards our home which made our case feel more like a witch hunt. She argued that it was a previous leak. She said there was too much damage. It blows my mind that she could even say these things without knowing the layout of our house! Our bathroom shares walls with the areas affected but it didn't matter to her, whatsoever. She also had never contacted any of the companies for any kind of follow up. At this point, we needed to speak to her supervisor- Gerald Newlin. Between all the back and forth of all these people, our claim went ANOTHER WEEK without being resolved. They now wanted to set a date for a walk through. Even then they screwed up and gave me different dates to complete this inspection. When she couldn't prove that there was a prior leak, Aurora went against all the proof and written paperwork from the plumber and findings of Bill Howe (to save her ass). Today is February 17th! This is ridiculous. I have a son with autism and a skin condition. These fans have been a nightmare. We can't sleep, house is hot and our skin has cracked and dried. My son at this point has a rash and has to go to dermatologist. Don't sign up with State Farm they don't care! read more

These people WILL NOT PAY for personal property kept in your car after a car accident, even if was not your fault! They state to file a claim under homeowners insurance, then will stiff you with a high deductible wtf? This is insane and unprofessional. read more

Well after finally getting the claim settled I thought I would update my review. If there was a negative review I would certainly give StateFarm the lowest rating possible. On what we thought would be the last time dealing with an adjuster I couldn't have been more wrong. During the final conversation between the StateFarm adjuster, my husband and I we discussed settlement as well as bills and facilities they were due. Each was listed one by one with the charges. One in particular that I wanted to make sure didn't get overlooked was talked about several times. So as we ended and came to an agreement we thought that nightmare was finally over and done with. I'm here to tell you don't ever trust StateFarm. Ever!!!! A few weeks after when everything should have been taken care of we got a email from one of the facilities. The one I was most concerned about getting paid. They wondered how the claim was coming along. I started calling the adjuster. And calling and calling. About a month after my first call they finally called back. In the beginning StateFarm took 100% responsibility for the accident. But as it stands at this point we had to pay for to bills out of the settlement because StateFarm wouldn't pay for anything and two bills went into collections. So we were told that had to come out of our part. ????? Why???? They didn't do this on my claim but mine didn't cost near as much. Our insurance had already covered several so they didn't have to pay those either and now we were told since it didn't have a Lien on it they didn't pay it. Well they didn't pay for the other ones that had liens to begin with. So they said if we want it paid we'll have to pay for it. What seemed like a simple fender bender with the company accepting full responsibility ended up being a hard lesson. If ever EVER this happens again I will get a lawyer. We may have to yet. read more

State Farm - Statefarm - Auto Insurance Near Me - Bloomington, Illinois

Bought a new car 3 months ago! The bank is now putting insurnace on the vehicale because State Farm Corporate & Reginal office can't get their crap straight! My State Farm office is getting tired of them not getting my policy correct after "SEVERAL" phones calls and emails over 3 months. My truck policy shows multie car discount, but new car is not on that policy. The new car is on a seperate policy and I have not been billed or 3 months! I buy a new car every 1-2 years, "ALWAYS" had 2 vehicels on "ONE" policy with no billing issues until now! I've been a customer since 1994. Never filed a claim and State Farm can't get billing and policies correct. I'M SWITCHING TO SOMEONE ELSE! read more

Bet you can't beat my State Farm (SF) experience because no insurance company or their agent has ever done this to a client and never would. I had ten years rental and five years auto insurance with SF when I called Brendon Walker for a change of vehicles and he cancelled my old policy and issued a new policy and proof of insurance for my new car. The DMV refused to accept his proof insurance and I spent the next three hours with the Toyota owner, a DMV clerk, and her manager while Brandon's office searched but never found him. Brendon Walker (BW) Henderson, Nevada. State Farm Owner/Agent/Clown I bragged that Brendon would fix this before sunrise and the DMV felt sorry for me and my pitiful agent so they gave me my new plates. What would your insurance agent and their office do??? The next day I sent Brandon a nice text thanking his trainees for trying to find him and he ignored me for ten weeks (90 days) until our country closed and the DMV suspended my registration and State Farm Corporate didn't lift a finger to help. Then to cover his nonsense, Brendon played his, poor me, I'm black race card and SF fell for it. Did I mention I'm 68, crippled since birth and dying of lung disease? You can read and see as much or as little as you like, it's amazing!!! https://docs.google.com/document/d/1UBTO1usGiNS2a95sAsTsO9VNJDrTvC4CTlykyTLwwbQ/edit?usp=sharing read more

I spoke with an agent about a claim. The agent went through the process correctly and she explained the proper procedures. I'm writing this review because Tracy the agent that assisted me handled me with grace a kind heart and a listening ear. She didn't sound one but insulting and speaking with her was very uplifting. I don't know the young ladies pay or position but she needs a raise and she needs to skip a level or two. Tracy is a decision maker and more valuable to the company in a leadership role. I hope this reaches StateFarm and I hope she receives the recognition she deserves. read more

State Farm - Auto Insurance Near Me - Bloomington, Illinois

I have been with State Farm for over 20 years for home owners insurance and never filed a claim. I had a plumbing problem and the result was that my hard wood floors were damaged. The agent sent out a claim rep who was so rude and aggressive that she brought me to tears. I was shocked that their only goal was to not cover my claim. Her visit was folllowed up by a nasty letter. I hired a company to refinish the floors and they refused to cover even part of the expense. I would hire an attorney but it would cost me even more. I am to small to fight this big company. read more

Is State Farm even processing claims? My friends in Virginia Beach, Va have been living with a trap over their house are weeks. But even their agent is able to get help. Emails and letters have been written. Are there any humans working? Help please!!!! read more

State Farm used to have a jingle for their commercials it was"Like a good neighbor State Farm is there " Well considering I have a neighbor from hell living next door on the west side of my property I guess the analogy is the same. State Farm has had my auto insurance since 1989. I had my first accident that I had to make a claim in February better yet I called them from the accident. The person who hit my car and is financially responsible had no insurance. Now when you need your insurance company they are not there. In fact when you talk with them on the phone you are an annoyance. They have me their non employee, take photos with an app I have to put on my phone. So the app decides that for $900 and change my car can get fixed. So they immediately mail a check. The problem is my estimate from Mercedes is $5,100. Last week I had a miserable State Farm person tell me that according to a clause in my policy they don't have to give me new parts. OMG are you kidding me. Let me see I pay you for 29 years straight and State Farm wants to literally argue,and do anything in their power not to pay. Why are they my insurance company? So today I get my car back but that it took a couple dozen calls and aggravation I am lucky not to have had a stroke. There has got to be a better way or company to give my money to. read more

The state Farms Claim Department is very disorganized, inexperienced and extremely slow handling claims. Most importantly they completely under estimate your loss to avoid Paying you for the actual cost of repair damage to your vehicle. read more

My name is Judy Novak. I'm 82 years old. I have had State Farm for more than 40 years. The other day I received a cancellation notice on my homeowners policy. I had two claims, one 2019 and 2021. I was very surprised to get a cancellation. I guess 40+ years doesn't matter. I've already changed to Farmers. It's sad read more

I would not even give State Farm Insurance a one star rating! We canceled our insurance plan on June 7, 2021 and State Farm never canceled the policy and continued to take out of my bank account almost $500 for June, July, and August! I have been fighting with State Farm Corporate Office about this and trying to get my refund since July and all everybody does with this company is pass the blame on somebody else within the company. Worst Insurance Company Ever! read more

I'm a mother of 5 that lost everything in a house fire, literally everything, the house, the car in the driveway, all our belongings. At first, I was pleased with State Farm. They were fast and responsive, however, about halfway through my claim they told my claim was changing teams and all forward movement stopped. They've been sitting on inventory submissions for two months with no payments. My emails and phone calls get completely ignored. The occasional update I do get is full of promises that never seem to come to fruition. Sadly, I may need an insurance adjuster or worse to get the ball rolling. Wouldn't recommend again. read more

I would not even give State Farm one star. Was in a 3 car Collison 3 weeks ago tomorrow. I was taken to the er where, as the insurance card they gave me said, called the number to report it. I rec'd a claim number. At the scene of the accident I handed my phone to a witness to take some photos since I was just shaking and in shock. He was nice enough to take some. I had never met my agent before. I was trying to be helpful and attached several photos of my car and the claim number to the agent Tom Luscombe when I got home from the hospital just hours after the accident. The next day, as soon as State Farm opened, I called the office. First they said their lines were in use and all of a sudden they gave me to one lady who handed the phone to Denise. So without a word from me, Denise said these 3 statements immediately in succession to me.....first, you don't have full coverage. knowing nothing about the accident, except maybe she read the email I had just sent to the agent less than 20 hours before, this is what I wanted her to say to me. I was lucky to be alive and am injured. Next she said I am closing the claim in 24 hours. I was so upset with this statement. I was shaking. This is my insurance carrier. Then she said it will take 3 days to get the police report and it is very expensive. Why would someone even say these things if they were not trying to blow me off without knowing any of the details? I had called the police station before I called State Farm and they said I could pick up the report at 11am which I did have someone drive me there to pick it up. So I have had nearly 3 weeks of hell trying to figure out the details of the police report, calling the other 2 people involved in this 3 car Collison's insurance. I spent hours with each providing all the names of them, their cars, their into, the pictures I had of the accident and rec'd claim numbers from both. I was so confused. They had different information on the police report that later I found out was incorrect. But why when I am paying for coverage with State Farm was I going nuts trying to get to the bottom of this when I am in so much pain? Then, 7 days after the accident, I get a call from a man saying he is from State Farm, wanting me to give a recorded statement of the events. Yes, 7 days after. And even worse, I have a voicemail left, 9 days after the accident, 9 days after I emailed the agent pics and the claim number of the accident, saying, "Got your email, if you need anything let me know". So I had to look for a lawyer because when State Farm shut me down within 3 minutes on the phone only hours after the accident, I knew they would screw me over. So I am without a car now for 3 weeks...taking ubers I can't afford, car sits totaled in impound and State Farm sits on the 4 remaining months of premiums I am paid up to Sept 27th. I need the money they owe me for that at least. Just got a call from one of the other insurance companies listed on the police report and 3 weeks later find out he is not covered by the insurance company listed but yet a different one so I am also doing the work for my lawyer. The impound is around 1,500 so far. So would I ever recommend State Farm to anyone, heck now. And this is the second branch I switched to. first agent spent 2 hours trying to set up that gadget in my car but I had an older phone and never got it set up. Then I paid for the entire year of car and home insurance and was getting bills because he didn't code my house correctly...not even sure why I just paid it. Then they thought they were billing me monthly when I paid for the entire year. And I had a tow charge because my battery needed to be replaced and it was stuck in the garage. It was over 100 dollars. I went to the office and handed it to a lady. Over a month later I called, where is my refund? they didn't know...everything is swirling in space at the main office. Took me maby 5 weeks to get my refund. So this is not one office that is terrible....I think this is a systemic issue with the company and they want to screw over people. read more

If it is a no fault accident why does state farm cancell my insurance? Payments always paid. A terrible insurance company. We need to contact my attorney. read more

I would like to give zero stars A new agent handled my quotes, mis quoted me then set me up with a higher rate b/c he lost the quotes. I had no choice since my current insurance was cancelling in 12 hour - I went with it. A few weeks later I couldn't view my auto policy and had to go through hoops to get the Elgin, TX office to research what their new agent who they fired weeks ago did. They blamed the world on him - but, wouldn't you audit new agents work? Anyway - the new agent who had photo's of my TX drivers license - put in that we had NY licenses and a new policy needed to be created and the corporate office had to handle this and I was told they were behind. 3.5 weeks later - I had a new higher policy and they took my discounts off because I couldn't install my beacons due to the mess and the app not allowing us in. Now the policy is more than $100 more each month and I then spoke to Mason at the Elgin office who infuriated me and I went off. I now have a letter that I have to write my requests & handle my policy in writing. My policy is now over $100 extra each month and I have to write in for assistance? Don't bother - they don't care and if this is how they manage new accounts - just imagine, if you actually had a claim. Pathetic and so very sad!!!!! read more

A State Farm customer hit my parked in a parking lot. Their adjuster delayed my repair for 10 days while he searched for used parts to repair my car when the difference between new and used was a just a few hundred dollars. The end result was that my car sat at a body shop for two weeks for a two day repair. I realize that I'm not their customer, but the way they handled my claim was horrible. They should be more concerned about their reputation. read more

I have been insured by State Farm Auto for 35 years. I finally needed to use them for a claim. An elderly man pulled out from a golf course dehydrated and disoriented on 9/26/2019 and drove straight across a two lane road. He totaled my car (only because the unibody frame was bent at the wheel). His cut rate insurance was terrible. I had full comprehensive and switched to mine (State Farm). And discovered that State Farm was just as horrible. They offered me half the price to replace my car. I filed with the Georgia Insurance Department. State Farm sent a list of comparable sales in Atlanta by Autosource to the Georgia Ins. Dept. to justify their price. The sales prices on those comps were way too good to be true. I ran Carfaxs on the VINs. They were fake - not the same car, not in Atlanta or even close, sold years earlier. The Georgia Insurance Dept. has not made a decision on this case. They have treated me terribly and committed fraud on a claim they will be reimbursed for. Unbelievable!!! read more

State Farm - Auto Insurance Near Me - Bloomington, Illinois

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This company is nothing but "spam" - constantly got their ads running on tv, radio all over every sports stadium, I will never do business with people who spam the hell out of you everywhere you turn. FTC should fine the hell out of this company for way too many ads/spots running conStantly. MONDAY night NFL game back to back State Farm ads -- you'll never get a lick of my $$ -- chew read more

I have had the worse experience! I ask for a manager to get to a resolution the reps say oh I have to put a request in the file. They sent my car to a preferred provider grogans who didn't not make sure my car was fixed properly. I've called sf many times no one notes the concern. I was sent with an unsafe vehicle with ground wires touching causing electrical issues. I sent my car to honda who fixed everything the preferred provider didn't. My car has been done since Monday 4/4 sf apparently sent a check. Do you think they expedited the payment of course not here I am 4/12 still waiting for my car and no answers from state farm or a manager follow up! This is by far the worst read more

As I was getting ready to accept a new job cross country, my stepson was hit by a woman going left of center. He and his friend were sore but seemed ok and the car was totaled. That was 6 months ago. They are finally settling up with me (I had to get an out of state title to give them) and the check they wrote when I gave them the title bounced. Yes, that is correct. A check from State Farm to me for almost $4000 bounced. My bank must have been surprised too. I will be going after them for that. I should have sued them for the way they treated me from the beginning. What should have been an easy case (their client was cited in the accident by police) they have attempted to take advantage of us at every turn. It sickens me to think about what this company does to people without the means to fight them. Avoid them at all costs. read more

I just wanted to tell people to be on the alert of State Farms property surveys they do at random. They are good for insurance companies to do but State Farm is not to be trusted. When I got my letter after the survey it sounded like it was the house next door and not my house because everything was different. They said my roof had broken, missing, and curled shingles which it does not. They also said the house changed when I first signed up with them 4 years ago. It has not. I tried and tried to get this resolved but they have terrible to no customer service. They write you threatening, nasty and bullying letters. The agent was always walking out the door whenever i called. He came to my house and took another set of pictures, so what happened to the first ones the outside vendor took. They have made me very upset, and I will find a new insurance company. Just be aware ot them and don't trust. read more

I have been a State Farm customer for a long, long time, and I am giving the company this low rating for its lack of courage and backbone in opting to keep 'ERRIN' Rodgers as a pitchman. The fool has demonstrated such hubris by blatantly misleading his team and the public about his vaccination status. Both his behavior and language have genuinely put people in harm's way, and he is completely oblivious to that! State Farm is tarnished for staying loyal to someone so undeserving! read more

Do not do business with State Farm! I am warning you. You will regret it. Someone backed into my car in a parking lot and when we go the insurance of the other driver, my heart fell, they had State Farm too. State Farm had to figure out a way to deny the claim because they couldn't go after the other drivers insurance. Their solution was to assign 50% blame to me in order to avoid paying. I was backed into in a parking lot. Their adjuster Jerah Rademacher and her manager Bob Miller was absolutely terrible. They represent everything that is wrong with State Farm. A fundamental, from the top, dysfunction within their company. After many letters, even to their CEO Michael Tipsord, I gave up and cancelled all my policies with State Farm. read more

This company is the worst I called the ethics hotline to file a report about a State Farm employee directing money from our HOA reserves to State Farm. Doing so is an ethics violation and also against state law. I called the ethics hotline on the 17th and on the 19th I was called by an investigator at 9:38 in the morning. Unfortunately at 1:00 in the afternoon The State Farm employee that I made the complaint against emailed me himself to intimidate me. read more

For anyone looking for insurance, why would you even consider State Farm? Take a look at the Yelp reviews for starters as most all have the minimum rating possible. If anyone at State Farm Corporate reads these reviews, I would STRONGLY encourage SF to cease all affiliation with Mecum Auctions as these guys are crooks, deceitful and dishonest. Certainly State Farm has the affiliation to sell auto insurance to the thousands of buyers and sellers who visit Mecum auctions, but believe me there is nothing honest, fair or ethical about this company. If this is the type of business that State Farm wants to affiliate with, then such speaks highly about the character of its leadership as well. As a former State Farm policyholder, I will attest to never doing business with either firm ever again due to their extremely high rates, and affiliation with fraudulent and unethical business enterprises. When there are honest and noble business people conducting fair and ethical business, why would anyone choose to deal with businesses such as State Farm.... Find another insurer. You will be glad that you did !!! read more

After 41 years as the wife of an agent and being his licensed office manager, I was treated horribly upon my husband's death. This company no longer puts the customer first. The deteriorated company is no longer what it was when we first went to work for them. Needless to say I no longer have any policies with State Farm. read more

She shed commercial makes me change channel every time that I see it, this commercial is the cause that I don't even quote my insurance with SF any more. read more

BEWARE OF THIS COMPANY They send out unsolicited spam emails and phone calls for insurance sales positions. Jolene Vancel sfcal_c@agentrainjobs.com. Then they tell YOU to "unsubscribe" I've Blocked them . I never "subscribed" to their site not would I ever do business with this unscrupulous company. I am reporting you to the Illinois Dept of Insurance read more

I was a State Farm customer for over 30 years. Over that time I had very few claims and they were happy to take my money. But when my oldest son was first learning to drive he had a couple of accidents in a short amount of time and they cancelled him. There is nothing I can do my agent told me. Well there is something I can do. Cancel all my business with State Farm and go with another company. For 30 years all was good but have a rough patch in your life with a young kid learning to drive and they drop you. Now he is a very good driver and has had no more incidents. If you had just been a little more patient you would still have my business but now you don't. And I tell all the people I know who are shopping for insurance this story and recommend they stay away from State Farm because there is no customer loyalty there. read more

I like State Farm but on this issue, I think they are being lazy! I have researched via the California Earthquake Authority and my Farmers Agency the actual cause of why State Farm can't process automatic payments to occur for the California Earthquake Authority premium payment. The consensus from all stakeholders is that State Farm is aware of the topic and that they can update their system but they have decided that it is not a priority and have so far chosen to do nothing. The timely correction of this longstanding issue should be a priority for multiple reasons. 1) It shows concern for customers that they don't accidentally fall-out of policy since an earthquake could occur at any moment. 2) California is an Earthquake hotspot. 3) It would save much time and labor each month for the policyholder and the agency. 4) It's simply the "Right" thing to do. 5) Not solving this issue shows poorly on State Farm and looks like an illogical, inefficient, selfish lack of concern driven by being pennywise and pound-foolish. Other insurance companies have upgraded their system why does State Farm refuse to be a leader on this topic? read more

POOR HO CLAIMS SERVICE Had State Farm insurance since 2014 and was a huge fan with customer service. Now that I had my first homeowner claim (roof hail damage) - I am no longer a fan. Extremely poor claims HO service. Denied even a 2nd claims review. VERY visible hail impact damage to my roof. Homes on either side of me (15 feet apart) had same hail damage but different HO insurance company who covered their loss. I do NOT recommend State Farm for HO insurance. I plan to cancel and find new coverage for home and auto. read more

I called and canceled my policy last month due to not being informed that my premium went up and they withdrew an extra $200 out of my account that was not budgeted for. I called customer service and she stated my policy was canceled and that she couldnt stop the automatic bank draft due to the day of the month and someone will contact me on Tuesday. NO one called or contacted me. I called back again and spoke to someone who stated my policy was canceled and that she will get the information over to Ashley Caudle Agent License # Al 427539 and she will reach out to me. Today I received a email reminder of payment due in five days and I called to check on the cancellation. She was very rude and stated she didnt want to hear all of that and will cancel my policy and wasnt concerned about the issue and stated the first representative noted I was concerning cancelling my policy and that was not what I advised the representative. I asked if she wanted the new policy and she stated no she didnt need it. This is unacceptable and poor customer service at it's highest. I dont understand how people take a good to deal with the public and have no people skills, compassion or any intentions on helping them. This is just cruel, awful and sad. read more

Follow up to post of 2018 where State Farm found me at fault for one of their agents hitting my car in the rear. Below is the original story and at the end is the current result. Having been a happy State Farm customer for many years, with 6 policies with them, I am now experiencing the other side of the company. State Farm is finding me unjustly at fault for getting impacted by a vehicle driven by one of their agents. I asked for a reconsideration of fault, included a sketch of the incident, and was still found at fault. Due to the way the crash happened, and the other driver apologizing for it, he knew he was at fault. I am really surprised that I am being found the at fault party when the other driver hit my rear left wheel and quarter panel. State Farm is telling me that I made an unsafe lane change when their agent admitted turning into my lane. He did not indicate as required by law and did not check to see if it was safe to turn out of a stopped lane of traffic hitting me in the rear as I passed by. That the fact the driver who hit me is a State Farm agent convinces me that his account of the incident is being given much more weight than mine. State Farm denies any favoritism but having heard what he said in his statement and knowing what I said in mine there is no way an independent investigator would find this way. The scary thing is that State Farm trains and certifies all its own investigators. No standard is met as there would be with an experienced outside authority doing the training and certification. My excellent record of 50 years of driving in multiple countries for hundreds of thousands of miles, and as a former driving and motorcycle riding instructor, obviously hold no weight in this matter. Their agent apologized for the incident and then he somehow turns the story into me hitting him. Summary: 1. According to State Farm their agent who hit me claimed in his Statement to them that he was 80% in my lane when impact to the rear of my car happened. My statement says I was halfway into the lane (50%) with indicators on for 150 to 200 feet traveling approximately 15mph. How can his car be 80% when mine was 50%? 2. The State Farm agent in the other car did not indicate his intention to turn out of his stopped line of cars for the 100 feet required by California VC 22108*. 3. State Farm tells me I said I did not see him therefore it is my fault. I did not see him as he only pulled out AFTER I was passing him, at which point he hit the rear left wheel quarter panel of my car with his front wheel and bumper. 4. State Farm did not assign me an individual representative. 5. State Farm certifies their own investigators in house, they do this one time, and that certification is forever with no recertification required. Who trains the trainers? 6. No independent investigation done. Update 6-6-2019: I have a paper trail showing that State Farm, or their own agent who hit my car, has changed the agent's statement from day one to months later when the statement reads completely differently. You figure out how this can happen. I have used a lawyer to finally come to a resolution that satisfies me. If anyone would like to know what finally happened message me privately. I am now with AAA as they were recommended to me by a friend who runs a body shop as much better to deal with. read more

In April 2021, I requested my local agent to provide my mortgage company with my home flood insurance certificate. Thereinafter the mortgage co. notified me they never received said certificate. After sitting in person with the local agent and full assurances it would be done, it was not. Each time I called the local agent, HE was busy, Spoke with other people in local office who referred me to the local agent in the same office who was not available. Received a few more assurances this would be taken care of. It never was, and my mortgage co. took a second flood policy. My mortgage payment went UP! Now I am paying for two flood policies: State Farm $1,835.22, and FEMA $2,492.00!!! For weeks I have been trying to resolve this - it is State Farm's who is responsible, yet I am paying for it. Today is over the top! I have been given the run around from hold on to hold on. One agent refused to give me their name, another is not licensed - hold on! No one can contact a supervisor - no one is available! We have used State Farm for over 20 yrs. I guess State Farm has gotten the little guys means nothing! My wife is a 20 yr Navy Vet. I am a Navy Vet. My Father-In -Law is A Korean War Vet! Guess we are left behind just like the rest of the Americans in Afghanistan! Perhaps USAA is a better way to contract insurance for Veterans and their families!!! read more

I just left this agent and State Farm completely because of the lack of service I have received. I am now saving about $400 annually going with another insurance company and getting much better coverage. We had been with this agent since 1996 and I had State Farm for 42 years. Never called to help with my accident claim from 2013 or to see how I was doing. Still feeling the pain since then. Corporate adjusters have been coming up with excuse after excuse of why they are not working with my attorney. read more