We used Insight to do our first year business taxes. We were very transparent with them from the beginning with everything and they estimated it would run about $500. We were informed the least amount of times we need to come in the less the invoice would be. We came in once to drop our info off and once to pick them up once they were complete. It took them several months to complete the returns because the original CPA we were assigned went on maternity leave and we were then handed to their rookie that hasn't even passed their CPA exam yet. Every time we had a question or concern we were told they would have to get back with us. Upon picking up the completed returns, nothing was ever said about the balance as we assumed we would pay then. Yet we were informed the balance due would still be around $500 and sent on our way. We received a bill for more than triple that amount a week later. We never were informed any additional services were needed nor did we approve any. I contacted Insight and owner several times and given the run around, until finally I received a response from the owner stating if we didn't like their fees, we shouldn't do the accounting ourselves, and still stated we would still owe more than double their original quote but only if paid within x amount of days.
We used another firm (Rexroad & Associates) for our 2018 returns whom only charged $250, completed our returns in one week with the same information we provided to Insight. Horrible horrible integrity with this company! I am in shock they are still in business with these deceptive practices!! Preying on new businesses performing at a loss. I have escalated this issue to the BBB with no response. After filing complaint with the Attorney General, I received a response essentially stating we are making false claims. Please save yourself the hassle and headache and do not even consider this firm. read more
