Statefarm is trash I been with them for over 10 years. I have an accident on June 9 the liable party didn't have enough coverage so I had to file with my insurance company and dealing with Statefarm has been an ABSOLUTE NIGHTMARE.... Contacted them on 7/7 and to date 7/26 I still don't have an estimate on my vehicle.. yet they are quick to talk about my rental limits and the fact that I have until 8/3...... this is a freaking joke..... insurance is a big scam and Statefarm is a horrible company.... read more

If I could give a lower number I would you can't ever get anyone to call you back. We have had STATE FARM since 1954. This is absolutely ridiculous. read more

Michael L. Tipsord how does it feel to screw over the "little guy" Bet your parents must be so proud. Was a loyal customer for 17 years. No longer. Shame on you x3 read more

My Mother just got dropped after submitting a claim for roof damage from storms. She has paid State Farm for 65 years and has never been late and this is how they treat loyal customers!!! Why pay for insurance if you can't use it for emergencies what good is it in having insurance?!!!!! State Farm you are a HORRIBLE company (SCAMMERS)!!!!!!!!! read more

Great customer service! Had major concerns changing to a different state. Underwriting called me, went over everything. Explained legal form. Reassured me if my concerns. Easy to understand once explained. I've been with State Farm 40 + years. read more

Update, as of 12/13/2023, State Farm representatives have lied on two occasions, blatantly, with my insurance company contesting a statement by a "case manager," that says they (the insurance company) participated in an analysis that shifted liability to myself in the direction of 70 percent months after we each signed off on paperwork claiming their client's liability was 85 percent. Once again, their client totaled my car from behind at a high rate of speed, coming up the freeway ramp where the parked car was mostly to the right, and where tens of cars filled with safe drivers were passing it in seconds. The blinkers of my car were also on and seen by cameras, as noted in the police report. Once I told State Farm representatives that conversation was recorded, they demanded I sign up for a third-party service so that I could communicate only with that case manager and his subordinates, without retaining proof of the discussions. They also said they would compensate me for damages, only if I was to correspond in a one-page email that removes the many months of communications in which they required me to submit damage photographs, and personal research on replacements. They did not do so. They wasted hours of my time and were so bold as to gain bank communications from me and then quickly submit claim checks that are extreme reductions in the proof of wage loss, taxi, and property damage. Their prior, written and signed off excuse, for removing a large portion of a wage settlement is that I pay for my own gas as an independent contractor/business owner (legally) and that was already reduced as they will only cover a portion of time: prior to when a three-day rental service was provided. Recent excuses, with the case manager that lied about liability shifting from my insurance company, do not hold water, as I used the dates described here, the reduced time period for calculation they require, as well as submitted damage photos, and they could have used those dates too, as they had the bank statements. From the usage of incorrect data for comps to determine my car loss damage, to boldly lying about my insurance company helping them shift liability to me, their job when it came to this case was to look at a car that was destroyed by their client and find a reason to heavily reduce compensation from each direction. They have not shifted their perspective in what their duties are, besides having signed off and sent an agreement to me at the start which said they were there to act responsibly and with fairness. Additional: ______ Yes, that was only 3 days in rental service, with the next step being to find a rebuilt car, salvaged model (the best I could do after many days of research and trips paid for by taxi, this became my life), outside of the comp area from their biased payout and continue paying for taxi. I provided comp data for the same vehicle age and model, and recalls, in that area to them; that negates their false comps. Since this complaint originally occurred in March 2023, they revealed a process of intentional time waste by sending filers to different teams in the same organization. Up until November, they were continuing to use that same exact strategy, promising, defaulting on a promise, and then lying elsewhere. read more

Claim representatives are uneducated, can't answer questions. On hold for two days over 1 hr 30 minutes. Then a rep put me on hold for 38 minutes never returning. The claim has been open since 02/28/23 with no movement or settlement. They keep waiting for a part on international back order and out of pocket rental car is over $3,000. Tori Fox read more

I would rate this lower if I could!! State Farm could start approving obvious claims that were filed under their coverage. My entire neighborhood got sever hail damage and everyone in the neighborhood - that didn't have State Farm homeowners insurance - got their roofs replaced. The damage was well documented and established roofing companies could not believe how State Farm was acting. The word is getting out because we were in the yard today and were approached by a roofing company and when we said we had State Farm he just smiled and apologized for our troubles without even talking to us. State Farm is terrible!!!! read more

My Son and I were in a hit and run accident on December 26, 2023. In the state of North Carolina in the capital city of Raleigh, on interstate 440. At around 9:30 PM at night, we were hit in the rear. And my car was pushed from the far left lane to the far right shoulder of the interstate, with only rear end damage. My car is a 2006 Scion XB, and it was crumpled and buckled like a soda can. State Farm has yet to take full responsibility and provide me with the coverages that I need to cover my damages, I also pay monthly and on time. State Farm and its attorneys have launched an investigation against me for unknown reasons. This is what you get when you are insured by State Farm, they are not a good neighbor when it's time to cover the insured. I've been interrogated via zoom as to what properties I own and what work I do, and how many bank accounts I have. State Farm and its attorneys are an investigating agency of some sort, not an insurance company. State Farm also wanted to know how many siblings I have, where my clothes are located how many pairs of shoes I have etc...where my son goes to school, these people at State Farm and it's agents asked me these types of absurd questions. State Farm and its agents told me months ago that they were going to investigate the accident, but they are investigating me. State Farm is concerned with where my business is registered or was first formed, which is in the state of NC my license is current and up to date, nothing in law controls where I live, and how many LLCs you can have etc...I own a property in NC which has nothing to do with the accident. I have sisters in several states and apparently State Farm has a problem with me living with my sisters or mother. State Farm is and has been taking my insurance payments every month while investigating me and not covering my hit and run accident, always get an attorney while dealing with State Farm because they our not your friend and are not interested in your well being. I am adding photos of my car read more

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The worst service. A run around with phone numbers and customer service only sends you back to agent who sends you to claims who sends you back to agent. I was sideswiped by another car who was found at fault but had filed a claim with my insurance. I never filed a claim and State Farm paid out nothing to either of us but because the claim was filed by the other party, within the first 2 weeks of opening the policy they decided to cancel my 2 car policies. I tried to appeal with underwriting...no phone number nor person to speak with...just a general letter of refusal and no way to escalate to underwriting. I am going to write to the CEO Michael Tipsord if I can find his email or phone number. Very angry at them. read more

Harassment and discrimination of customers that have paid them thousands of dollars. Unexpectedly raise your rates out of no where , say its due to rising cost even though they're the ones petitioning to raise those costs stating its for expensive repair costs yet when a deer hits your vehicle and you are in fact covered with the appropriate policy they give you the run around, flip flop back and fourth, they send you to get an estimate of repairs and then they wont send you a check or total your vehicle out when its totaled and they then say you're not covered and you spend years trying to get what you have paid for insurance for and in that time they discriminate and harass you, some also help others stalk you. read more

I can't speak for other State Farm agencies, but this is for my agency in Hallandale Beach Florida. The worst. They lie! They screwed up my initial policy. They have been trying to correct it for the past year. I was constantly getting extra charges being put on my account. I was told they were getting fixed. I was also sometimes told to just pay them and I'll get a credit back. I was told that a check was mailed. I didn't receive the check. Agent checked with headquarters and told me a new check was being mailed out. I never received the check. I kept following up with the agent to find out where the refund was. She sent me to a new agent who said there are no refunds! I have all the emails from original agent going back-and-forth stating that she was on phone with headquarters, check was being sent, etc... This was just one of the issues with this company. I opened a case with the billing department through the agent over a month ago. Nothing has been done with it. Every time I inquiry about it the agent tells me nothing has been done and the case is still open. I'd also like to add that the problem that started this whole thing, according to new agent, told me that the first agent didn't do her due diligence. I also have my umbrella policy that more than doubled and part of my agents explanation for that was because they didn't put the proper information in the system. read more

I recently changed my auto and home insurance policies to State Farm beginning April 1, 2024 for auto and April 10 for my home coverage. On 4/27 I received a cancellation notice from their Corporate Headquarters cancelling my auto because of Kia's anti-theft deficiency. In March of 2023 Kia fixed the flaw and I sent the receipt to the local agent for comment. As of four business days later, I have yet to hear from the local agent. If a deficiency is corrected, I cannot fathom why the coverage is cancelled. I live in a very safe area well outside crime-ridden Chicago. I spoke to a colleague yesterday who had his Kia stolen in Chicago and extensively damaged in 2023. I asked what insurance company he uses. His reply, "State Farm". This is absolutely unfair. read more

State farm is getting out of control or is it the state I'm in ?? had an accident since September 9,2023 it's now February 2024 and State Farm still haven't fixed my car but yet still I have to pay $437 every month. This is high way robbery and fraud on all levels . They send an adjuster to my home without my knowledge or consent compromising my safe place , The agent that I got the insurance from is of no help and give little or no help. This is so wrong for customers to pay their hard ear cash for a service abd when something happens the company refuse to compensate I consider this to be a SCAM!! At this point I'm seeking legal actions because my life is risk because of driving a car that is not safe because of State Farm refusing to fix my car . read more

I Have been a loyal State Farm customer for the 15 years. At which time I have done one claim, someone hit my parked vehicle. On 2/23/2024 My car suddenly died in the middle of the freeway, It took State Farm 4 phone calls and 4 hours to get a towing truck to my location; talk about incompetence! First call, I shared my location and 2 hours later I learned that the towing truck was unable to find my location. Second call, shared my location and was told that I was told that I was on private property and needed approval from the police Dep. Kearny police came and I was fine because I was on the side of the road. Third call, The person called me a sweetie and I asked politely not to call me that, she hanged up on me. Fourth call, jet again another inept; I finally lost my cool and I promised they would hearing from my lawyer if a tow truck did not get to my location in the next hour. The tow truck arrive 35 minutes later. 1 hour later I cancelled my policy. I'm done! read more

I have been with State farm for almost 20 years someone went into my storage unit where I live stole all of my stuff out of there left the place a mess I file a claim when I got back from London and the adjuster has been very arrogant has been very degrading has been very condescending to me about this I have a police report I have all the documents she asked me to sign and now she is pretty close to discriminate I know she's violated the Department of Insurance rules when it comes to Fair practices please advise I would not ever recommend State farm for anyone. I have filed a complaint with the Department of Insurance in South Carolina and for those of you who are having some unfair practices with State farm I would recommend that you reach out to your department of insurance and the state that you live in and file a complaint to get the ball rolling I will post this review on every social media app there is hopefully someone from State farm will resolve my issue. State farms have the audacity to spend millions of dollars on a 60 second super bowl commercial which is the customer's money but won't pay claims read more

HORRIBLE CUSTOMER SERVICE AND DRAG CLAIMS ON FOREVER. They are like a home invader, not a good neighbor. I have a home insurance claim. I was moved out of my house in July. I am a number. All my emails are ignored. I email because calling is just a voicemail nonstop. My claim is a year in 5 days. They tried to say the claim was $15k, closed the claim and tell me to get mitigation in and a contractor. I did that. Got a mitigation company. Had 18 contractors through. Very long story short, A MITIGATION company FINALLY came in, but they GUTTED my home. 3700 square feet of studs and subfloors. They moved me out in July. Other than mitigation NOTHING has been done. They moved me 35-45 minutes away from EVERYTHING we do on a regular basis. They moved me from having everything high end to an apartment grade place and everything is cheap and I was told I'd be here 9 weeks. But I'm on 7 months. Since the "local" adjusters been assigned, I have only talked to her on the phone a very few times. All of my requests, calls and emails go ignored. Oh. And I still have a summary of loss of $15k. My job, with all the mitigation, will be about $900k!!!!! Been a customer for almost 20 years. Never did a claim. I am livid! To top it off THEY TRIED TO CANCEL MY POLICY WHILE MY HOUSE IS GUTTEDD (It won't allow me to put 0 stars so I had to put 1. ) Contractor came in and finally have quote and used the State Farm approved contractor. Now they are saying it will take ANOTHER month to get Contractor Connection involved YET AGAIN (after never calling them back so they were no longer involved and closed their involvement in my case) so now delayed AGAIN. IF we are par for the course, a 30'day delay means 60-90 day delay. Long story short. I am going to completely lose my house. And State Farm DOES NOT CARE! They put millions into super bowl commercials to claim "like a good neighbor State Farm is there." No. No they are not. That is false advertising. This has been a COMPLETE nightmare!! Oh! And I DID get a lot of people involved and got really loud with my renewal. So they renewed me as my house isn't insurable stripped to the studs. But I now pay an additional $900 a year for it!!!!!!!!!!!!!! read more

update on the insurer from hell, state farm insurance: after stating that our totally-valid auto stolen-contents claim would be paid, state farm adjuster alexis (whom this insured could never button down) ignored the additional ephotos she herself had requested (indeed, it is hard to send ephotos of missing items, as she undoubtedly knew) and wrongfully denied our claim -- by sending a three-month-old letter a second time, while not even having the correct name of claimant-car owner in her obsolete letter! on top of all that, my own allan sarafyan state farm agency dumped me for taking up more than my share of their time trying to correct all of the endless errors and omissions their agency had made! state farm insurance also refuses to tell me how i can participate in their annual meeting, which is the right of anyone insured by a mutual insurer. all in all, a horrendous experience by a horrid insurer -- beware state farm, they are like the worst neighbor you can ever imagine! read more

I recently had a claim and needed a rental car and state farm had to change my rental fee. While going through this I had to deal with claim agent by the name of Scott Huxtable he was very rude and border line prejudice. When asked to speak with his supervisor he instantly got angry and hung up in my face. I have been with State farm for over 15 years and I have to say being hung up on by someone who is supposed to be professional making sure that all my needs are met it says a lot about this company. I refuse to spend my hard earned money with a company that will hire people like Scott Huxtable. I truly appreciate Curtis Monday and his office in Hazel Crest for all of their hard work and effort to make sure everything was taking care of. Unfortunately its not enough for me to say. On to ALL STATE I GO!! read more

Really, State Farm? My vehicle's re-sale value will be affected thanks to you and your allegedly industry practice. 'We get a lot of unhappy clients because of this, but that's how it works.' When I ask to escalate my call, 'Talking to a manager won't make a difference.' Said two of your own people while talking to them and trying to get a reasonable explanation. Poor customer service. STRIKE ONE! (And please use the recorded conversation for your training purposes.) My extended warranty will not cover future issues of parts because of your unwillingess to pay for OEM parts. Therefore, all the effort of me keeping the originality and value of my car gone down the drain, even though it is your client's fault and not mine. Not to say that you rather spend more time and money fixing a junker part such as a bumper, hood and headlights, rather than use new parts. Poor Return of Investment. STRIKE TWO! You say these parts, even though they are recycled, will have a 1 year warranty. Well, that is great news! But, what if it stops working/operating after two years? You won't cover the cost of fixing it. And guess what?Neither my extended warranty because you were so cheap to use a recycled part. STRIKE THREE! State Farm, you really know how to NOT win a potential customer for your portfolio. You say I need to pay the difference in cost for me to have new parts in my vehicle. Way to go! YOU ARE OUT! read more

I Will never use this company ever again!!! I traded my truck in for a new one, it took them 1 1/2 hours to get insurance transferred over the phone... (which never happened). I traded the truck in December of 2023 and they finally took it off in March of 2024... after many times going into the office and being lied to, sent me statements on the old truck, that went to the dealership auction and was on a buy here pay here a lot. I had enough of the BS I canceled my policy and went to a different company. it has been over a month trying to get my money back from them, they even prorated my policy on the truck I did not have. What a bunch of cheaters, liars, and thieves they are. Please do not use them! P.S. I saved $784.00 with a new company with the same coverage. read more

The corporate life forms at State Farm Insurance REFUSE to answer my simple question. Why do you donate Mi$$ions to unaccountable non-profits, political campaigns and special grant programs while relentlessly raising premiums? I had to file a case with the Better Business Bureau (BBB) to even get in contact with them. They sent one BS response that had "NOTHING" to do with my question, that I refused to accept, so they told BBB they are no longer responding to me. (I have it in writing) I am a paying customer of theirs and they feel I don't deserve an answer but, BLM associates deserve to be rewarded with 100 Mi$$ion while they helped, pay 2 Bi$$ion dollars in damage claims, during the "Summer of Love" REWARDING those who caused Bi$$ions in damage that "State Farm and other Insurers" paid claims for is a CRIMINAL ACT. read more

Horrible Experience!! The information you're provided will depend on the adjuster and their mood at that time. Everyone I spoke with seemed to be very stressed and upset with the company. GREAT, I have a disgruntled employee working on my claim. Maybe that was the purpose behind my poor experience. However, a couple adjusters were kind enough to provide me the following information, and it really helped me get what I wanted. Enjoy. Michael Tipsord / CEO / 309.766.7009 / michael.tipsord.cdrf@statefarm.com Cathy Wallace / SVP Risk / 309.763.7630 / cathywallace.bscb@statefarm.com Chris Schell / SVP / 309.994.7940 / chris.schell.gxn0@statefarm.com Jon Farney / SVP Treasurer and CFO / 309.766.4144 / jon.farney.ga1s@statefarm.com Kathleen Pechan / SVP / 309.763.5128 / kathleen.peechan.aq9e@statefarm.com Lynne Yowell / VP Corp. Governance / 309.766.1794 / lynne.yowell.c3e4@statefarm.com Mary Schmidt / EVP & Chief Admin. Officer / 309.766.6848 / mary.schmidt.a39z@statefarm.com Paul Smith / EVP Technology & innovation / 309.763.0085 / paul.smith.chtb@statefarm.com Phillip Hawkins / SVP / 972.699.6717 / phillip.hawkins.ctjl@statefarm.com read more

I was involved in a accident where the state farm insured totaled my car and injured me. Statefarm assumed all responsibility on 10/18/23 all paper work has been submitted except one bill they refuse to pay, they refuse to answer my calls and the calls of the physical therapists to get this bill paid and finalize the claim. I have been constantly lied to for the past month and it's going on 3 months now when the directly told me for three weeks each week we will have it settled, it's disgusting the lies they tell and the unprofessionalism display by the claim agent. I handle these claims myself I hope they don't think they are above law because I handle my claims with our a lawyer read more

claim was on 12-4-2023, just now today 1-4-2024, o team claim agent assigned to my case, I e talked and begged over 20- agents on this team atmosphere thing you have going on and now they reject my claim payment because of the steering rack?! I paid for this out of my pocket because of elapsed time frame your agents dropped the ball on numerous of times! I've never had a situation like this handled in suck a non bis type matter in my whole life! when you ask for a manager they says someone will get back to you in 24-48 hours?! ok, now it's my turn to go to fri and social media and see how many customers I can get to drop StateFarm services!!!!! I will not stop until I havee free over a 100- customer changing insurance companies! maybe that's not a big numbers to you but aleast it will so lack of service given to a StateFarm customer! read more

Dave Larose State Farm in Ogdensburg cancelled my insurance policy without giving me notice. I had just switched banks. I had been with State Farm for decades. this is how they show they care for their customers. They cancel their policy with no notice. if they had notified me, it would have been a quick fix. but no, instead I received a notice from the DMV saying my vehicle was not insured. I have never experienced such lousy customer service and lack of communication in my life. I would like to file a complaint with the corporate office against Dave Larose. I will also be contacting the Better Business Bureau. nobody should have to go through what I am thanks to Dave Larose State Farm. thanks a lot DaveLarose read more

My SF agent caused my registration to be suspended, State Farm Corp has ignored me, and their security staff threatened me by US MAIL. This is how they treat a 10 year, 2 policy client. I called State Farm (SF) Owner/Agent Brendon Walker (BW) of Las Vegas, NV for a simple vehicle transfer, but he dated it wrong and the DMV refused to accept my proof of insurance. The DMV, Brendon's office and I called him for 3 hours and I had emailed Brendon that morning before I went to the DMV. I know he heard the DMV and his office's first messages, but he ignored us anyway. I'm so embarrassed, I didn't know that Brendon stormed out of his office to feed the monkey on his back, and he doesn't like to be bothered until his staff told me. The next day, I sent Brendon and staff a heartfelt thank-you but Brendon Walker is so full of piss and vinegar that instead of correcting his error, he held me and my two policies hostage for 90 days until our country closed, the DMV suspended my registration and fined me $500. I contacted SF Corporate dozens of times and begged them for help, and they ignored me. I'm 68 and terminally ill, and after 10 years and two policies, State Farm Corporation has ignored me for TWO YEARS!!!! I've never had a bad word with anyone at SF until this. During Brendon's 90-day Kamikaze run with my registration, he called SF Security and told them, I was calling him names, and they didn't ask him why, instead SF Security sent me, the nastiest threat to call the police BY US MAIL!! Then he went to his new job at Allstate, and told them I was calling him names. He brought his old job baggage (me) to his new job. It's all right here: DMV Forms & Emails Ignored By State Farm https://docs.google.com/document/d/1xVNAgGnudXi-COjS7UO16lP8-Ti7qN9DkEL_C8q8LLE/edit?usp=sharing read more

Terrible company. Unprofessional, rude, and dishonest. Recently had to deal with them on a traffic crash claim. The person who is at fault has State Farm and dealing with them is just a nightmare. Employees voicemail with whom we are dealing states they go to lunch from 12-2...but they never answer phone or return messages any other hours...why anyone would pay this company is beyond me. read more

What a horrible company! As a contractor and someone who works with many different insurance companies for our clients, State Farm is the worst. I have never seen a company go so much out of their way to make sure the client does not get paid enough for an insurance claim. Most of our clients have to pay out of pocket to have their insurance claim covered. We have had clients sue State Farm because of this and have been without a home for over a year. State Farm puts more money out to prevent paying their clients than they would have to pay for the fix in the first place. Needless to say, State Farm made sure not to pay our invoice because in "their opinion", it was unnecessary and their was no contract with the homeowner. Services were rendered by the homeowner which we, as a small business, require payment for and need that to stay afloat. You have big wig State Farm that pushes people like us down for what? They are greedy and legislation needs to finally put something over home insurances heads. Ridiculous read more

Absolute horrible service from this over priced joke of an insurance company. The claim rep was rude and inconsiderate

Horrible customer service. We've been customers for 30 years, never made a claim until now, and are being given a runaround on our auto claim and no recourse to take the complaint up the ladder. It's a scam and we will be taking our business elsewhere. Don't use State Farm. read more

A guy hit my son's car, trying to turn right. He failed to yield and hit my son coming out of the gas station in the passenger rear tire. My son called the police. The guy had State Farm and it was a different person each time. Two being women who were trying to bully me, that it was my son's fault. They lied saying they had the police report, before me. It turned out that the police gave the guy a citation, and sided with my son. State Farm still says they won't pay, when Washington is a at fault state. read more

Find your own repair shop instead of going to the one they send you to. I was told that I'd have to pay 2 deductibles when the repair shop they chose for me overcharged them for the work that was done on my car. So, I had to get an incomplete repair job. All the years I've been with the company and this is the thanks I get. read more

We have had a State Farm Home Insurance Claim since about August 15th. of 2022. To date we have had 6 different adjusters 1 approval, 1 reversal and a total denial of coverage on a tile floor damaged by a water leak from a refrigerator. No matter how many photos of the damaged floor, contractors' statement regarding said floor damage, we are still denied coverage. All we get is double talk, word salad and promises that it will be handled to our satisfaction. None of that has yet to happen. We are a 30 plus year customer with State Farm several cars as well as homeowners and all our family also has State Farm. DO NOT BUY IN TO "THE GOOD NEIGHBOR" ADVERTISEMENT STATE FARM IS YOUR WORS NEIGHBOR YOU CAN IMMAGIN. YOU ARE BETTER OF WITH ANY OTHER INSURANCE COMPANY. IN SHORT BUYER BE AWARE YOU WILL NOT GET WHAT IS PROMMISED read more

Hey State Farm Michael L. Tipsord, I'd really like you to pay me my husband Don Mason's life insurance benefit, since he died two years ago from cancer. Instead you took A CALL from his parents who then got you to question whether you issued the policy correctly 10+ years ago, when he was on his deathbed and I was taking care of him. Interesting how you could change the owner of the policy over the phone without the owners knowledge or approval a week before he died. And now you continue sitting on that money and not paying it out. Cool that you thought you'd 'make the courts' force us to agree to split it. I have records of all of this and can provide proof. Make it right, or I will make as many people aware of this as is in my power. read more

I've been a State Farm customer for over 20 years, ever since I could drive. I had to file two claims due to water line breaks in the condo complex in which I live, one of which was denied and the other I received less than $300 on, and then received a letter in the mail informing me that my policy is to be canceled at the end of October. I tried calling State Farm corporate, but couldn't seem to get the underwriting department on the phone, so...if this is how you treat loyal customers after 20 years, my business is better served elsewhere. read more

Many years ago, in another state, we'd see this guy driving a truck around town with a big homemade sign reading: DON'T BUY STATE FARM INSURANCE! Recently we found out why. I paid cash for a custom car. Within 2 months it was totalled by a young lady who blew through a stop sign and admitted fault. Nobody disputed she was liable for damages. Getting a settlement took 5 months. Everytime I called, I talked to a different person. They kept talking in circles, playing games, claiming some other person forgot to follow up on something but they'd handle it. My lawyer told me I shouldn't need their help with this, but eventually they contacted their corporate office to inquire as to whether we needed to file a Bad Faith complaint, whereupon they began taking my claim more seriously. Even though their insured was covered for 20K in property damage, they refused to settle for more than 60% of what I paid for my car. My attorney told me I could fight it, but it would be in the court over a year and the extra money I'd get would be less than their fee, and advised me just to bend over and take it. This is an incompetant and dishonest firm selling an inferior product. I could sue the girl who hit me, but the roads were icy and I liked her and do not want to subject her to that. Lesson learned. read more

State Farm commercials boost, that they are a good neighbor and are there for you. They lie! False advertising! We live in Wichita, Kansas. My husband has been with State Farm for OVER 40 years for auto coverage. In 2014 we added homeowners and a second car and rental property. Our local agent is great. Good customer service, quick to call back with answers and always helpful. March 11, 2021 we received a letter stating that "insurance coverage is no longer acceptable to State Farm Fire and Casualty Company because of your overall claim activity." We had two hail storm claims one in 2015 and 2020. They paid out a little over $16 thousand for the both. We had a window broken in our car, but we did not claim any personal items as the amount was way under our deductible. So they listed that as zero paid out. But they list it as three claims in seven years! Our local agent who has been a "captured" agent for them over 50 years tried to discuss their decision with the Underwriting department, they basically said to stay out of it! The letter was signed by the Underwriting Department. Where is the loyalty? They are so devious they can't put a name on the letter or a phone number to call. (Not that it would do any good) They don't have the guts to take a call. Our agent had the decency to contact us prior to receiving the letter to give us a heads up. Lessons learned: Don't expect loyalty for longevity or good payment history, don't call the claim number on the insurance card, call the agent first. read more

State Farm insurance just dropped my 89-year-old little mother because she had three claims in 5 years! One of the claims was a zero claim amount and all we did was call and check our coverage because we had a busted pipe but they paid nothing and we paid for it ourselves. Our area State farm agent is wonderful and his wife and assistant in the office of always been so kind and caring about my mother knowing her age and how long she has had coverage with this company. But that doesn't matter to State farm because they're in the business for money as are most businesses....HOWEVER!! States need to take a stand and protect the elderly against large corporations such as this! There should be special circumstances and evaluations for claims for the elderly maybe over age 70 or so? State farm insurance paid on two claims and we paid the other one and they dropped her! What is the state of Indiana doing about this? This is not only happening to my mother but this is happening to elderly and folks who have unfortunate circumstances all over the state of Indiana as well as many other states in our lovely country! On Sunday we came home from church to find the ceiling in the kitchen on the floor! We reported the accident but did the work ourselves and initially they denied the claim and we had no idea why then they went back and did some kind of audit and call this back and helped us. Mom and I let that one go it hurt us because we thought our insurance company was not going to stand behind us but after they find out that they done wrong and we're still under coverage? Will they rectified that one. In December there were 60 to 70 mile an hour wind gusts and the siding came off of the house and my mother's so proud of her home so we called and made the claim to get it fixed and they dropped her. THIS SHOULD BE AGAINST THE LAW! THIS IS ELDER ABUSE ON AN ENTIRELY DIFFERENT LEVEL! THIS HAS CRUSHED HER LITTLE SPIRIT, NEED HER AFRAID THAT SHE IS UNWORTHY OF BEING INSURED AND SCARED TO USE HER INSURANCE EVEN IF SHE WILL GET MORE! AND THIS ABUSE OF A CORPORATE POLICY WILL NOT GO UNMENTIONED. AND EVEN WORSE YET! (YES IT GETS WORSE!) For me to call the insurance commissioner for the state of Indiana to report this bad company behavior would put a mark, if you will, a demerit on the agents instead of a demerit on the headquarters and the mother company of all of these agents! These agents are out here selling State farm insurance and the commercials say we're on your side and we'll take care of you and you can depend on us and then they leave the agents to drop the customers that they've taken care of for so many years! Not a bad thing happens to the actual insurance company at State farm, oh no! The bad behavior is attributed to the agents and this is not fair to them at all! So I will see how this review serves and I will also put this review up on other review sites and see if the company headquarters will review its policies on what their disqualification requirements are for the elderly across the United states! ESPECIALLY FOR THE ELDERLY! ESPECIALLY WHEN IT'S WEATHER RELATED AND IT'S NOT LIKE WE TOOK A TRUCK AND DROVE IT THROUGH OUR HOUSE AND CLAIMED THAT IT WAS AN ACCIDENT! No this is just a company out to take monthly premiums and then drop you if you need them too often. State farm claims that my mother made three claims in 5 years and one of them they didn't pay a cent on! Pretty savvy business practices, wouldn't you agree? I loved our agents but the behavior of corporate headquarters is reprehensible and needs to be reviewed in every state where State farm offers what they would call good coverage. Senators and congressmen? Would you like to protect the elders in your state? I'm asking you to review the policies of any insurance company offering protection, or what they would call protection, for the elderly in the state of Indiana and across the United States. We lived our Greenwood agents and State farm insurance needs to recognize that policyholders know that the agents will get punished for the company's bad behavior so I will not name them but I am certainly going to call out corporate headquarters for their unreasonable and uncaring attitudes about those they insure and that especially includes the elderly. Thanks for reading. read more

As a long-time customer, it's long past time for State Farm to discontinue using Aaron Rodgers' services as a spokesperson. He has spread medical misinformation and lied to his team and to the public. Aaron is not an appropriate person to represent State Farm. It's disappointing that measures have not already been taken to remove him from advertisements. State Farm's corporate response about Aaron is abysmal and shows their lack of values. I've canceled all my policies. read more