DO NOT USE THIS BANK! I have never been less satisfied with any business. We had a house fire a…read morefew months back. It was not a total loss, but it was also not in a liveable condition. Throughout the entire process, insurance has been very helpful and the contractors have been working hard to get us back into our house. This bank has been the biggest roadblock and has halted any progress to a complete stop. I have been told numerous times that the check that was written to myself and the bank needs to be put into a title company to deal out the payments at a $500 cost to me. I have been told multiple times that this doesn't happen in 99.5% of cases but is happening in our case despite only a shed and one exterior wall being burned in the fire. I have never missed a house payment and have great credit however the bank still would not back down. After fighting it, I eventually acquiesced to move the process along. THIS BANK SAT ON THE CHECK FOR A MONTH WITHOUT DOING A SINGLE THING. That's an extra month we have to go without being our house. That's an extra month of rent we have to pay at the new place. My girlfriend and I are both teachers. We do have done so much during the month of July while we were not at school to move things along. Instead this bank did absolutely nothing. It was only when my father contacted the bank on my behalf to ask about the progress that it was discovered nothing had been done since I took off work from my Summer job to proceed with the title company. All that we got was an acknowledgement that this bank was the one that dropped the ball. I have never felt less cared for as a customer. I hope nobody has to go through what we have been through with our house fire. However, if anyone does have this happen to them, I certainly hope they have a more helpful bank than Morton/Clocktower community Bank!! I would give zero stars if possible.

I bank here and one day I got a call from Tim w. He had caught a clerical error on his own and…read morecalled me up enquire. The bank had just upgraded to a new digital platform. I won't go into a bunch of sorted details. But, Morton caught the error. The app didn't post a stop payment on my account and the teller cashed the check. I got a full refund and the bank ate the mistake. When I banked at cefcu, I told them I had blank checks stolen and to call the cops if anyone tried to cash them..cefcu not only cashed my stolen checks. But they wouldn't prosecute the thief, charged my savings account overdraft fees, and gave me a 100 reasons why they couldn't help me...Morton community banks caught the mistake and fixed it on their own...YOU CAN ABSOLUTELY TRUST THIS BANK !!!! They don't play games. They are ethical and truly customer oriented like a bank is supposed to be..