Review Update: After…read moreposting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

FCI was prompt and listened to our needs. We have not yet received a quote, but there was no rush…read morefor that.

Great company. Just replaced carpet in all our bedrooms. They were prompt and through. They did a…read morebeautiful job and cleaned up after themselves as well. Highly recommend.

From the owner: Carpet re stretches and repairs, flooring installation, carpet installation, vinyl installation,…read moreflooring repair,

We had the best customer service and install that I could have hoped for. JJ Pride-Olsness was very…read morehelpful in giving me an immediate quote and helping me select pad/ carpet that I would be happy with in my needed space. He was super friendly and knowledgeable. The day of my install was seamless- Vic and his crew were fast and did a great job- very friendly and I couldn't have asked for more. Highly recommend.

It's refreshing to deal with a business that really cares about their customer. Dealing with…read moreDebbie was a pleasure, she knows the products she sells and what will work best for your home...we bought Shaw vinyl brand. We where very pleased with the installation. The crew of 5 that installed our purchase knew exactly what they were doing, very professional, on time each day as promised and floors looked amazing. This crew has been together for about 20 years, that says allot about finished result. Price paid was about 12 percent less than closest estimate and we could not be happier. We can recommend Carpet Barn without any hesitation. Again.....a big thanks you to Debbie.

Exceptional service and best install price in town. Super easy to work with and both Brandon &…read moreMichael were able to help with my multiple projects. Reliable, trustworthy, and simply a pleasure to work with. I highly recommend them and will continue to send my friends and family their way.

Friday at around 2pm we were helped by a wonderful sales person who directed us towards the type of…read morecarpet we were looking for. He gave us space when we wanted it and gave us advice when we needed it. MOST OF ALL it was cheap! The best deal in town. If your looking for cheap good and stylish carpet l. Buy your damn carpet here! The salesmen that helped us deserves a raise he knows how customer service works!

My wife called the day before with the limited information we were able to provide to obtain a…read morequote. We were greeted by the secretary and the owner the same day. The following day, Brian and Dante came out and did a quick and professional job. They represented that business very well in my opinion. The quote was exactly what they collected in the end, and left a clean space when they were finished, taking away the old carpet and padding. I will use them in the future!!

Seemingly legitimately honest and helpfull! We bought an area rug online thru Rugs.com. We simply…read moreneeded carpet pad. He could have sold me anything for cash on the spot. He however advised to wait for the rug to show up, so that he could best advise on the appropriate type of pad. This is a small business well worth my respect.

Excellent service! I would recommend Wayne to anyone who needs carpeting work done. I was…read morefrustrated with Jeff Myers Floor Covering due to their rude customer service and procrastination in finishing up their work so I went online and found Waynes Floor Covering. Wayne came to my home in Spokane Valley, WA to give me a free estimate on how much it would cost to stretch my carpet and came back the next day to start working. It took Wayne a little bit over an hour to stretch all the carpets in my house. I was a happy camper after that. Overall, great customer service, reasonable price, quick and well done job. Definitely will do business with Waynes company again.

Wayne reglued several loose transition pieces and to fill the small gaps at joints, he used a…read morecompletely different type of trim that did not match at all. It was a different size, shape, and color. There was another area that the glue did not hold and Wayne did go back to reglue it, but he would not replace the filler pieces that did not match the existing trim. Ultimately we had to hire another contractor to finish the job. Wayne would not accept our offer of partial payment for the work he did complete. The quality of work was terrible.

Hardwood floor installation ran into a few issues with a stair runner which left a gap when the…read morecarpet was removed. Brothers went above and beyond fix the problem coming out on a Saturday and one other day to resolve the issue after the flooring was installed. They were able to find a discontinue piece of trim to finish the project. Andrew as responsive and really helped solve a problem which was unforeseen by everyone until the carpeting was removed. In addition, the team finished ahead of schedule and the flooring looks great! There is always something problematic which comes up with home projects, and it was great that Brothers was able to make everything right without a hassle. If you need flooring, I would strongly recommend contacting Andrew for an estimate.

June 2024 Brother's in Post Falls sold us a USA made excellent carpet & a pad for our whole home…read more Plus transfer strips matching. Very courteous, professional service & completed in 1&12 days!!!

they wanted to charge me to come out and measure for carpeting. by thier good graces "they didn't"…read morethey provided me an estimate and then when i accepted they went "oops, we forgot to charge for the install". i went with them anyway and my final billing was more than the estimate. when i asked why they said they charge for the tac strip. they will nickel and dime you. they are out for the immediate sale, not customer loyalty. do yourself a favor and go somewhere else. i will never go back to them and will tell everyone i know not to use them!

Our gorgeous carpet was recently installed by the Carpet Barn. Victor and his crew were awesome. We…read morelove our plush, soft carpet with a great padding as well. Going barefoot has never felt so good! Thanks Carpet Barn for our beautiful new carpet.