For a company that preaches Courteous and Reliable service, I was none to please when nobody showed up for our appointment. They say, we are not like other companies and show up when we say. Well that certainly DID NOT OCCUR! Not only did they not show up for the scheduled appointment, but nobody even called to say they would be late. After an hour of waiting, I went to my doctor's appointment. Once I got home from the doctor's and checked my Ring, did I notice that someone finally showed up. This however was over an hour after I left a message, asking if they still were coming. Talk about first impressions! read more

Keystone carpets Eddie and Andrew just laid some laminate flooring in our kitchen and dining room. Looks amazing. Was done in a professional and timely manner. I feel like it was a great value as well. read more

We had Keystone Carpets come and stretch our carpet. Mark was on time for to give us a bid. On the day we scheduled to have the work done, the crew arrived 10 minutes early. Everyone we had contact with was professional and pleasant to work with. I have nothing but good things to say about Keystone Carpets. read more

I recently replaced a garden tub for a shower enclosure in my master bath. That resulted in a section of flooring needing vinyl. Not wishing to do the entire bath Keystone was able to come in, lay some vinyl, (not matching) in very short order. That is what I asked them to do and that is what they accomplished. And to my satisfaction, I might add. They did exactly what I wanted and in very short order. I'm posting before and after photos that may explain better about what I was trying to do without replacing all the flooring in the master bath. read more

Keystone Carpets - Master bath landing before Keystone did vinyl - Carpeting Near Me - Spokane, Washington

See all

Awesome and convenient service. They came right out and quoted me. Let me pick between carpets that they had. Billing was nice and easy. Came out and did the work when they said they would and was just smooth and fast. read more

Keystone Carpets - Living room with new carpet - Carpeting Near Me - Spokane, Washington

When I bought my house in Spokane I had Keystone upgrade and replace the carpeting in our home. We recently wanted to redo the floors in 2 of the bathrooms. I contacted Keystone and they came out and gave an estimate for the new floors. I had had 2 other bids to do the same job and Keystone by far came in with the best price with the same quality material. After all is said and done with the carpeting and bathroom flooring I can without hesitation highly recommend Keystone. They were professional, did an outstanding job and left the work area spotless. Thank you Keystone read more

Fair pricing and excellent service. They were quick to get the work done and it turned out perfectly. I wouldn't hesitate to hire them again. read more

We received a fast return on our initial inquiry, Mark was on time for the measurement and had wonderful recommendations of carpet style and color for our application. The installation crew were fast and took great care getting everything perfect. We had a wonderful experience dealing with Keystone Carpets and will use them in the future for other projects. read more

I love it when a company actually delivers on their promises! Locally owned, Keystone didn't let me down. I ordered carpet for two bedrooms but needed them installed at two different times. They were very understanding and accommodating. We are happy with their service, selection and the beautiful carpet that's now installed. read more

I loved that they brought the store to me! I had a hard time deciding so Mark ordered larger samples of the 3 I was contemplating to help me make my decision. They also did an awesome and fast install and they killed the competition's price!! I'd use them again and recommend this local family business to anyone. read more

Great family owned company! Works with price to beat the others I had and they install next week!

I had an appointment scheduled to see carpet samples. No one showed up or called to cancel the appointment. My 10 year old son was devastated because the carpet was for his room. I went with another company and found great carpet and great installation for under my budget of $1,000. When I am ready to spend 10k for the rest of the house I won't be calling Keystone. read more

Avoid this business at all costs! The owner sold us, and installed, a lesser quality carpet than the more expensive brand we paid for. Later, when we had a problem with the carpet it was not covered under the warranty because, lo and behold, it was NOT what we paid for. Our receipt proved that we paid for a much more expensive brand. What the owner of Keystone Carpets did was charge us for a Cadillac but installed a Pinto! This guy is a crook, and anything but honest! Beware. read more

First time we had them come out they carpeted our newly finished basement and it was and still is fantastic! A few months ago they came out and replaced our carpet upstairs with Shaw laminate flooring and it is amazing how it has changed everything in our house. Next we are having laminate flooring put in our kitchen and laundry room and I cannot wait. The prices are fair and they do an outstanding job with great products!! read more

Our experience with this company was not great. The pad they used we recently found out was only 6lb, something normally reserved for rentals. We were told at the time we were given a carpet pad upgrade... not a downgrade. I noticed at the time the pad seemed far thinner than previous. I should have complained then and not trusted these people. We also have a huge seam in our bedroom carpet (see pic) and now because of the poor pad installed the carpet is terribly worn after only 3 years. In addition, a 6lb pad pretty much voids any warranty the carpet may have had. Total scammers. This could not just have been an honest mistake. STAY AWAY! read more

Need carpet this is the place to call. Excellent selection of carpet and customer service. The carpet installers are friendly and efficient. I have used them several times and I recommend them to my friends. read more

Shame on Keystone Carpets! Six weeks after installing carpet there were definite traffic patterns showing. That is very unusual since I am a one-person household, do not wear shoes in the house, and have very few visitors. It took several calls to reach the owner. When he finally came to see the carpet, he said he would contact the manufacturer "to see what they would do." I never heard from him again. read more

Mark and the team were all very polite. I had my entire house (minus thr bathrooms and laundry room) re-carpeted. They guys that came in to do the installation were productive and efficient. They didn't waste time...however the finished product is immaculate. They were very clean. When there was a slight discrepency/hiccup they brought it to my attention rather just trying to cover it. My house was a 3day project and they came exactly 830am each day and were out by 2pm. I almost went with Home Depot but was insecure with they're quality and timeline of completion do I did some research. We picked out color schemes and types of carpet from the department store that we liked and when Mark came to give us a quote and estimate he had some samples that matched what we were looking for. We were already exhausted after moving into the house. We didn't want to risk any hassle of flooring so we went with these experts! HIghly Recommend! Thanks again guys!!! FANASTIC JOB! read more

Mark always had excellent customer service, I was needing to have them installed sooner than later so he called me on the first cancellation he had and squeezed me in so I could have the carpets done. The employees that came out and installed the carpet were incredibly professional and worked quickly and efficiently. Very friendly and I was beyond pleased with how the carpets look! They even vacuumed and helped me move a few pieces of furniture back into the room for me. Mark also, unprompted, stopped by and brought a transition piece from the carpet to the hardwoods that matches the hardware that I have throughout my house, while it wasn't something I had necessarily needed I really appreciated him going above and beyond, and made the end results look even better! I would recommend this company to anyone! read more

We chose Keystone Carpets initially because we had a coupon. We loved the idea of them bringing the samples to our home. Large selection of all types of flooring. Prices are were great! We had them put in our kitchen floor and carpet in our living room and hallway. The great and professional service didn't stop at the first visit! Their installers are so professional, respectful and paid attention to the little details. We definitely recommend this company! We like to support the local companies! read more

John at Keystone Carpet is Great! You can really tell he has been doing this for 25 years, it shows in his work. John and his family are great to work with. Saved up money and gave us free installation. Best in town. Thanks John read more

Extremely professional and arrived on time. Hard working team of installers and left everything clean and furniture back in place. Extremely nice job. read more