Hi there, I purchased a 2015 GMC Terrain SLE-1 from you guys on the 21st. My wife and I have a 1 year old daughter and another one on the way so we needed more space then what out 2013 VW Passat could offer. The VW was rated 30/40 mpg so going to an SUV was a hard decision to make since we drive about 15k miles a year. After A LOT of research we decided on the GMC Terrain so we started to look for a good deal on a used one, since we were able to get under the GM Family plan we decided to buy a new one since the price of a used one was not much difference. I work in Vero and I stopped by a GMC dealer up there, my initial impressions were not great with them mainly because they were very pushy and wanted to know a lot of personal and financial info from us before they even looked at our car for a trade in. One night my wife and I stopped into Carls GMC and spoke to Rose-Ann and she was very straight forward, not pushy and eager to help us with a purchase, we sat inside one inside the dealership and the wife and I agreed this would be a great next car for us. I spoke to one more dealership in West Palm and it was the same story, bring the car in tell us what you owe on it and well put you in a car today! Very pushy, not personal at all. So fast forward a few days and the wife and I were able to bring in our VW to get a trade in value and we spoke to Bill and he was able to help us get more of an idea of what it will cost us to get in a Terrain. I was emailing Rose before hand and she gave me a lot of info and helped me get all the paperwork in so we could come in look the car over get with the finance department and take home a new car which is exactly what we did. We also spoke with Ben the GM and he was amazing as well, that entire dealership made us feel like family, no jokes, no BS, not trying to sound like the average car commercial but everyone at the dealership was very friendly, answered all of our questions and made us feel WELCOME! Rose-Ann, Bill, Ben, and Sonya were the main people who helped us seal the deal and I'd highly recommend them to anyone looking for a new car. My Father in law might actually be in the market for a 2500 diesel soon so we will surly point him your way when he is ready. Thanks again for all the help and the great service! - Shawn Malanaphy read more

FANTASTIC CUSTOMER SERVICE in their PRE-OWNED SALES AND SERVICE departments!! I found our vehicle on Car Gurus and contacted Carl's Buick-GMC right away. I was put through to a salesman, TERRY STEWART who was very hepful. My daughter and I went to look at the vehicle the next day. I bought my daughter a used 2012 Chevrolet Equinox from Carl's Buick-GMC on March 15, 2019. TERRY STEWART was our salesman and BEN PRIDEMORE was the Manager we dealt with. We are EXTREMELY HAPPY and SATISFIED with the vehicle AND the buying experience we had with BOTH gentlemen. Both men wanted to make sure we were comfortable and satisfied with the final sale agreement. About a week later the A/C was not blowing correctly through the vents and Terry and Ben advised me to bring in the vehicle and they took care of the situation right away! I had an engine noise about 2 months after we bought the vehicle and I contacted both Terry Stewart and Ben Pridemore again. I brought the vehicle back to them and they ran it through the service department. BEN PRIDEMORE and the Service Manager, DAN KUKAN, contacted the GMC factory right away to get me the assistance I needed. Ben advised me of the problem and the vehicle was once again taken care of right away! Both my daughter and I could not be HAPPIER and more PLEASED with these gentlemen! These men worked diligently to make sure the issues were corrected and that I was satisfied with the results! People always take the time to post/write negative reviews, BUT, I am more than happy to take the time to post/write something POSITIVE, ESPECIALLY since our experience could not be anymore POSITIVE and SATISFACTORY! We will be sure to buy our next vehicles (along with our friends and family) with TERRY STEWART and BEN PRIDEMORE, and take our vehicles in for service with DAN KUKAN, they are 3 OUTSTANDING people to deal with! THANK YOU!!!! read more

Our 14 year old van was done and we wanted to get out of it or literally get run over by it. It was time for a change. While browsing on Craigslist I saw an ad for the vehicle I wanted. I called Paul and he said "come on in, I think we can do something for you." Not having a large downpayment and even less confidence, we came to Carl's. I asked for Paul and he told us that we'd be in good hands if we spoke to Scott. I thought, oh boy, we're sunk. I thought Scott was just the selected one to give us the bad news gently. He was patient, understanding and quite witty! He even suggested a model which was a big step up from what we were originally looking for. Still reasonable in price, but leaps and bounds ahead of the first one in quality. When Scott ran the numbers and the regular car deal stuff was done, we were overjoyed. The next morning we showed up, picked up the newer van and now we're riding again. Heck, it doesn't even look like a van. It's more of crossover which gives us a little style! LOL. Not that this matters as much... but we're two disabled parents with four daughters, needless to say, we needed a day like that, no stress, professionalism and a YES. Thanks Paul, Scott and the guys and girls at Carl's for all you've done for us! Bless you all! Sincerely, Ron & Angela Cooke read more

I had an absolutely exceptional buying experience at Starling Buick GMC. From the moment I walked in, the entire process was smooth, professional, and stress-free. A huge part of that experience was thanks to Kylie Herlihy, who went above and beyond throughout the entire process. Kylie was incredibly helpful, knowledgeable, and genuinely made me feel like a valued customer rather than just another sale. She was there to answer every question, help me through each step, and make sure I was completely comfortable with my purchase. I recently purchased a new GMC Canyon, and I couldn't be happier with the vehicle or with the service I've continued to receive since buying it. The free oil changes and helpful maintenance services have been a fantastic benefit and really show that Starling Buick GMC stands behind their customers even after the sale. The exceptional customer service hasn't stopped since I drove off the lot. Everyone I've dealt with has been friendly, professional, and willing to help whenever needed. Kylie in particular deserves recognition for making the entire experience such a positive one. I highly recommend Starling Buick GMC to anyone looking for a new vehicle and a dealership that truly cares about its customers. Five stars all the way! read more

But 3 trucks in 2 years 2 brand new one used. Was told the used vehicle went through a stringent process and Baker and they couldn't find anything wrong. However when I got it one of the headlights was so full of water it didn't work they promised to fix it before delivery they hood the coolant reservoir was extremely low there was 0 brake fluid in it only 20 pounds of air in each of the prior oil change sticker from Saint Lucie Battery , Meaning they did absolutely nothing to that vehicle. This is for a 17 year old kid had I not checked we could have blown the could have had an accidue to no brakes fluid and a new driver with only one functioning headlight. On top of that they admittedly threw away one of the clickers because they said it didn't work. I wasn't told that when I purchased it yet when they were asked to install a new system that I paid for because I needed 2 clickers I was spoken to horribly by both Craig the sales manager and JC the general manager. They said it wasn't written in the contract well it's also not written in the contract that there's only one clicker. And this is after spending a $130000 there in 2 years. I highly recommend you seek another dealership and avoid this one like the plague read more

Andrew greeted me as I walked to the front door with a smile and handshake and that kind of experience continued here at Starling. He was available to answer all questions on the used inventory and he worked with me until the end of my purchase. But the experience here and the warm welcoming experience of purchasing a newer vehicle was what it was about. My time with Caesar in finance and what he was able to do with my financing rate and the package they bundled for me is unheard of today. From the oil changes to the Gap along with the rates is great here. They gave me a great price on my trade in they even filled up the tank on the newer car I purchase and it even gets better as different managers take there time out to not just make sure you are taken care of but you will be throughout the time of my new purchase and each and every time I will be coming back to have the car serviced. Hands down out of probadly 6 dealerships i have been to this is the best. Go see Andrew in sales and Caesar in finance to get the experience and rates I just received at Starling. read more

Bought a Sierra here just over a year ago. Paid cash. Bought the extended warranty and extended maintenance plan. Today 12th November 2024. I came in for my 3rd service or 1st service of the second year and they said it's my last maintenance. Spoke to the manager and I got some bs story about the system being hacked, people being fired and all these wonderfull excuses but no one taking ownership of the problem and fixing it. We are talking about 3 oil change services here. I've been passed over to the finance guy and another guy and another guy. The response has been its out of my hands. You have lost a customer who gave the dealership a 5star rating a year ago when making the initial purchase. I've had better service in a 3rd world country. I no longer trust this dealership or the people who work here. BE AWARE OF WHAT THESE PEOPLE SELL YOU. THEY HAVE 0% INTEEGRITY AND NO ACCOUNTABILITY. read more

My check engine light came on on Saturday night, the manual stated it needed to be checked. Monday morning I called where I purchased the vehicle, the agent had no appointments for the week.I called Starling where the agent told me about walk ins. She said the earlier I arrive, the possibility of being seen was greater. Tuesday morning I arrived at 10:00 am and met Heather. She took me in and began to help me. She got all the information and told me the car had to stay and she could provide a shuttle to drive me home. The shuttle dropped me off at 11:15. Heather called me around 2:00, with news that the problem was fixed and I could pick up the car. I have never been treated this well at a car dealer in my life. Heather was professional, efficient, and very kind. She should be a trainer for customer service. In past events, men never treated me this way! Thank you for helping me so quickly! read more

I had an absolutely outstanding experience working with Laura Williams at Starling Buick GMC Stuart. Taking a vehicle in for service can sometimes be stressful, but Laura truly lived up to her promise of making the entire visit 'smooth sailing.' From the moment I dropped off my vehicle, she was incredibly welcoming, professional, and attentive. She kept me updated on the status of my service, clearly explained what was going on without using confusing jargon, and made sure everything was completed efficiently. It is rare to find a Service Advisor who genuinely prioritizes the customer's time and peace of mind quite like she does. If you need service in the Stuart area, I highly recommend asking for Laura. She will take great care of you and your vehicle read more

Hello, my name is Ernie Faragoi & I went to Carls for an oil change when they did the multi point inspection, they found two hoses that were leaking. Tiffany my Service Advisor checked my warranty & found that i was covered. She called Enterprise for me and was able to secure a car. I understand that my story is boring, but the way that Carls treats me is the real story. I want you to know that they treat me as family member would, always trying to make sure that i get the best deal and the best service available.From Gary the Service Manger to the Service dept.to my service advisor Tiffany whom always take the time to explain a to keep me updater on the progress. read more

This was our first service after purchasing our 2024 GMC Yukon SLT from Starling GMC Stuart last September. I made the appointment on line for today at 2 PM with Service Advisor Adam Richey. He met me at the vehicle, was extremely friendly and professional. I gave him the keys and my cell phone number and 40 minutes later he came into the very nice customer waiting area to tell me the vehicle service was done. He also informed me that since we purchased the vehicle at this dealership, the next scheduled maintenance was also no charge. Really appreciate Adam Richey's efforts to make our experience very pleasant !!! Thanks, John Gianfrancesco and Angela Ray read more

Excelente mi experiencia en GMC ... estoy muy agradecida con el equipo que me atendió .. agradecida con Annier y Andrew fueron muy amables y pendientes todo el tiempo que nos sintiéramos cómodos . Nos Brindaron toda la Información que necesitabamos en cuanto a modelo de carro que queríamos , precios , etc ,rápido el proceso .. Agradecer además al Manager por tener una instalación tan acogedora para los clientes .. todo el personal en general que desde que entras por la puerta están pendientes de tus necesidades ... Me los recomendaron y vine desde Miami pero valió la pena el viaje read more

I had such a great experience with Kylie H and Molly L in the service department! They were both incredibly helpful, friendly, and professional throughout the entire process. They made everything so easy and were great at communicating and answering all of my questions. You can really tell they care about providing excellent customer service and making sure you have a positive experience. Kylie and Molly are definitely an asset to their department, and I would highly recommend them to anyone! Thank you both for making what could have been a stressful experience such a smooth one! read more

My husband owned a 2012 Buick Enclave bought at Carl's Buick. We were in an automobile accident hit head-on at 55+mph. It was the well-built Buick Enclave with its six safety airbags that saved our lives. Our vehicle was totalled. It should come as no surprise that we went back to Carl's and bought 2015 Buick Enclave! John Hobson was our salesman. He was kindhearted, genuinely concerned, sincerely caring. He made our new purchase an easy, pleasurable, and satisfyingly memorable experience second to none. Thank you! We'll be back and will proudly recommend you to others. read more

Brandon and Lee were fantastic to work with. I came in with a pre-approval from my bank, and they made the application process seem less. I was in and out in no time. Furthermore, they not only saved me time, but they saved me money!!!! While all other dealers were charging thousands more for the GMC Sierra 1500, they gave me a deal no one else came come to beating. My family and I are Stirling customers for life. I look forward to coming back when we're ready to upgrade. Love you guys, and thank you for the white-glove customer service you all provided. - Juan E. read more

Put aside the vehicle and the fuel consumption, we are very impressed with the employees and service we have received at Carl's. Our last appointment for an oil change, tire rotation, and recall on the oil monitor took less than an hour and we were on our way. Outstanding!!! They even drained and refilled the tires with nitrogen to resolve a pressure monitoring problem. When it comes to their sales and finance department, I have to say I was also very impressed. No pressure to buy anything extra ... We purchased a 2012 GMC Terrain 15 months ago. read more

We cannot thank Sonia, Leanord & Rick enough for making the experience stress free. Renee' & I needed a vehicle, now. They listened to our needs and with the incredible knowledge of the vehicles that was available, combined with the most professional financial dept. we have ever witnessed, gave us a set of keys to the Buick Enclave that continues to amaze us, every mile we drive it. Carl stuck his head in the mix to make sure things were good. Told him, could not be better. What a great experience!!! Thanks again, Renee' & Dennis read more

Just wanted to let folks know that we got a great deal over at Starling Buick/GMC up in Stuart. We tried to buy a Buick enclave down in West Palm Beach, but the folks were not very helpful and we found out the exact opposite here with Brandon and Lee helping us we came in one afternoon, and we drove away with our dream car. Highly recommend, this dealership to anybody that doesn't wanna get the runaround that the other dealerships give you. Come see Lee for your tier, one pricing and he'll take great care of you. Thank you. read more

I had an excellent experience working with Riley O'Brien at Starling Buick GMC. She was incredibly friendly, knowledgeable, and professional throughout the entire process. Riley took the time to answer all of my questions and made sure I never felt pressured or rushed. Her communication and attention to detail really stood out and made the whole experience easy and stress-free. I would absolutely recommend Riley O'Brien to anyone looking for outstanding customer service at Starling Buick GMC! read more