Nine years ago, we had our backyard completely redone. When the builder was finished with the firepit they used a non-stainless fire ring. Within days it started to get surface rust. The ring worked just fine and did not rust through like some companies have mentioned online but when I decided to upgrade from our original lava rocks to fire glass it was time to go with a stainless fire ring. I had my eyes on Starfire direct for a few years now until I decided it was time to upgrade the fire pit. I emailed Starfire direct with some questions and in less than 24 hours Mari M responded and answered all my questions. Mari was very professional and knows her products, she had excellent communication as I had a few other questions. I ended up purchasing the fire ring and I could not be happier. It looks very well made and the flames it produces are just what I was hoping for. I also believe the flames are a little better as the holes are staggered where my original was just on the top in a straight line. Although I do not think it will be needed, this ring comes with a 10 year warranty. Thank you Mari M at Starfire Direct. Here is a little video clip of the fire pit in action. https://youtu.be/MmcdE_MMyco read more

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Impressive website and video indicating how they value customers. Our paver contractor ordered the Torpedo Fire Burner and Pan from Starfire Direct via the website on Sunday, Dec 21, 2025 and was advised product would ship in 2-3 days. Product was not received and we went on line again and found the on-line system updated the delivery date to be 12/31/2025. Again product was not received. We reached out and left several voicemail messages because this company does not have an actual real live person answering customer's phone inquiries. Thankfully, Travis eventually returned our phone call and said that Starfire was unaware that their vendor was shut down for 2 weeks during the holiday season and that our order would ship and arrive first week of January. This did not happen. We were then advised via online system that the order would arrive Saturday, January 10, 2026. Product did not arrive until the following week AND they shipped the WRONG product. We left messages again and Travis reached out and said he would contact the manufacturer. I requested that our order be escalated to management and for a manager/owner to contact us and I wanted the manufacturer or Starfire Direct to ship the correct product FEDX P1 at their expense for the poor communication and numerous delays with our order. This didn't happen. Online system now says product arriving Thursday, January 22, 2026. Very disappointing. read more

Steven at Starfire Direct has been super responsive with my inquiries. His knowledge about their products and how they'll be used in my project have made all the difference! They/he even price matched another vendor in order to earn my business. I highly recommend Steven and Starfire Direct. read more

We purchased a Beton Round Fire Pit from Starfire direct last year; the unit is approximately 17 months old. Recently we pulled the cover off and discovered the paint on the exterior of the unit is peeling off. I filed a warranty claim with Starfire, which was denied because we were outside of the timeframe. The representative offered a repair kit, then stated it only included a touch-up pen which likely wasn't enough to cover the amount of peeling we were experiencing. He suggested I buy a matching paint and sealant and use that to repair it myself. The rep also acknowledged that moisture can get trapped causing the paint to peel; the entire unit is covered in the same manner with the same material. If they know this can happen, then it seems reasonable to expect they'd disclose this at purchase, but I have no record of that. After I left a negative product review on their page, I received four separate emails asking me to revise my review. Over the years, I've had multiple companies cover their products even though they're outside warranty periods because they stand behind their products. We spent $2000+ on this fire pit, plus the cost of their recommended cover. It's covered any time its not in use and after just 17 months it is peeling and chipping. Would not recommend. read more

Starfire Direct - Peeling paint on Starfire Direct's fire pit - Home Decor Near Me - Temecula, California

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Steven and Amelia have been awesome. Steven got back to me asap from a website question. I told him what I needed it was a size that was out of stock. He was able to get one for me from the shop and mailed to me quickly. They also helped pair my plate with a proper sized burner with hardware to make it work. The valve for some reason was not in my package and with HVAC coming back next week the quickly got one ordered and shipped via FedEx. There communication, customer service and product exceeds other much higher priced companies. I like that the burner screws on to the welded plate instead of just sitting in the hole without anything holding it together. Can't wait to get it fired up and used this summer! read more

Starfire Direct - Photo of the burner and plate rough fit in my fire pit - Home Decor Near Me - Temecula, California

My husband and I couldn't be happier with the assistance we received from Mari and Scott. Mari, your knowledge and help that you gave my husband and I when we really didn't know how to proceed with our project was so gratefully appreciated!! We couldn't be more pleased with the way it turned out!! If anyone needs help with your DIY project, don't hesitate to come to Starfire and talk to Mari or Scott. They're both so knowledgeable and helpful. Highly recommend!! read more

Starfire Direct - DIY fire pit with fire glass - Home Decor Near Me - Temecula, California

I have been searching for the perfect outdoor fire table and ran across Starfire. I loved how many options they have in shape, color, accessories and options on how they work, such as gas or propane. I also love that shipping is free and they are made in the US!! Placing my order was extremely easy! I online contacted Chip Davis who helped me quickly and efficiently! Within a few minutes I had the exact fire table I had been searching for! I cannot wait to get my table!! read more

We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. We checked out some of the biggest companies online like Wayfair, Amazon and retailers like Target, Walmart, Macy's couldn't find anything elegant and high quality. We then ventured into Crate & Barrel Pottery Barn, and West Elm but were sticker shocked. The next step we took was to look into smaller companies to see what they had to offer and we encountered StarFire Direct, quite possibly the most impressive company with the quality that they offer and even more impressive was the customer care and follow up. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we've been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set! read more

Starfire Direct - Fire Pitt super durable, shipped perfectly no assembly required other than propane tank - Home Decor Near Me - Temecula, California

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This is a review of my customer service experience with this company. I'm a fire pit novice, at best. I had a custom fire pit fabricated by a third party. The fabricator makes wood fire pits, but said it could be adapted for natural gas, and recommended Starfire for the gas connection and burner components. My Starfire customer service rep was Chip Davis. The custom and collaborative nature of the project led to MANY phone calls and emails with Chip. He was unfailingly courteous, friendly, patient, and insightful. As a novice finding my way, I really appreciated his guidance. The parts are on their way to me, and I know they will work out great. As a business owner myself - I really appreciate good service. My note to management - KEEP HIM. read more

I worked with Gabrielle who has an unbelievable knowledge of products and helped me tremendously. Great customer service. Great lead time. If you're in need of a firepit buy from Starfire! I'm a GC and install these frequently. Will be definitely purchasing from Starfire in the future. read more

Dealt with Scott Nunes, who did an outstanding job in follow-up and making sure we didn't forget anything for our DIY fire pit remodel. Products only as good as the service that comes with them this is TOP! This is a place where you can speak to a professional and have a meaningful professional conversation. Definitely the place (starfiredirect.com) I will go for any of my fire pit, fire place etc. needs. read more

So apparently the issue was not on Starfire Direct but the shipping company. So I stand corrected and apologize to Starfire Direct. I really appreciate Starfire Directs diligence to resolve the issue and find out where the hold up was! read more

Awful customer service. They sold us defective items with no instructions and then refused to accept them back for a refund or exchange. I filed a BBB complaint to no avail. They refused to back down. I would never order anything from this company again. They refuse to stand by their products even if defective items are sold. I am now left with expensive burnt fireballs that cannot be used. Stay far away! read more

Working with Steven @ Starfire Direct was a great experience! So happy I called in our order b/c he walked me through exactly what I wanted to ensure the fire pit was perfect in every way. Happy wife = happy life! My wife and I couldn't be more happier with the new backyard with our Moderno 5 gas fire pit!! It's the perfect accent and statement piece to our new backyard retreat! The delivery was easy, installation was a breeze (with the right connections at Home Depot), the hardest part was just getting a strong friend to help carry it from the crate onto the deck, but after that... we're letting the good times roll!! The flame is super strong and fully adjustable. This is a quality fire pit and the accent stones make it look so good!! Great job Star fire Direct!! read more

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I've always loved what Starfire Direct has to offer for outdoor living. They have a huge selection of fire pits / grills ....pretty much anything you could imagine to turn your backyard into an outdoor oasis. Their products have lasted years so far and we can't wait to do our next backyard upgrade. I highly recommend their company. The owner and sales team is top notch and seem to really care about the customer experience read more

Starfire Direct - Home Decor Near Me - Temecula, California

TL;DR: This company ROCKS... but no "Junior Hearth and Patio Specialist" could possibly rock MORE than Mari Martinez!!! Empathy + clear info + engaged advice = consummate professional. Ideal employee!!! (How could she be a "Junior"? How much better could a "Senior" specialist possibly be?!) I *may* have been that annoying customer with 4 billion (ok, maybe 4.2 billion) questions, but Mari never acted as if I were! I was considering purchasing a firepit from a smaller, family business because I really liked their design and BTUs, but the owner was a nightmare! I couldn't ask questions because she kept telling me the origin story of the company, her challenges, her thought processes, what other people liked, what she thought I should do, etc. She kept interrupting me, but then SHE sounded irritated. I actually had to ask if she would be willing to pause and just listen to my questions first. So, with that phone call gratefully over, when I couldn't understand Mari Martinez' first text response to me in the chat box on Starfire's website, I almost gave up, expecting working with this company to also be like pulling teeth. AND THEN THIS WOMAN BLEW ME AWAY. Mari was AMAZING! She LISTENED. She either knew every single question I asked, or found out quickly. She followed up with emails, as promised. They were polite, and chock full of info! She said her supervisor, Steven Kinsey, was super busy, and "hoped" that she could reach him... that same day, he and I were speaking (and laughing) on the phone! I could not say enough good things about Mari to him... Starting with HOW much empathy she had while she allowed me to vent about nightmare-lady!! Mari and I LAUGHED together, and then had a clean, fresh slate to start! Mari was patient. She explained everything in plain English, even multiple times. She not only tolerated my indecision, she was completely supportive in participating with helping me make a decision, but was never pushy for a moment! (That was soooo helpful!!!) When I told her about my freakout with the "whoosh!" sound when lighting a match lit fire, she said she had the same even though she works for a firepit company, and we had a great sheepish laugh together! She didn't try to downplay my fear, or convince me how "easy it was" over the phone. After I placed my order for an electronic ignition with her, I visited a store that had a much-newer-than-I-was-used-to match lit ignition, and they taught me in person how to do it well. I then (sheepishly) called Mari back, and she was able to easily and cheerfully change my order and refund me the difference from an electronic ignition. (And she included a free firepit fabric cover to console me from nightmare-lady!) I think she's also fairly young, but speaks with the calm confidence of an expert, and the humble, supportive listening of an elder. Such a rare and true customer service orientation. I wish that Mari could be my salesperson for all the things. P.S. I LOVE the firepit she helped me choose. When it's all set up, I'll attach a photo. read more

I was in search of an affordable, yet durable cement custom firepit that was able to store the propane tank inside. I spoke with Michael Eastin multiple times and he was able to answer all of my questions pertaining to colors and durability. We were very happy with our Beton Round Concrete LPT Fire Pit and added the burner cover and wind guard. Not only did it come with the lava rock but we received a discount due to their current sale going on. Thank you Starfire for your service and quality! We will definitely be recommending your products to others! I will post pictures as soon as the patio furniture comes in and the setup is complete! read more

Gary answered the phone when I called, and so happy he did. He was more than helpful, answered all my questions, placed my order, and all with a smile in his voice. I will definitely order from him again read more

I purchased the Metro Rectangle Fire-table and I am extremely happy with Starfire Direct . Kim and the rest of the crew are amazing and they worked with me every step of the way to make sure I get the right product and the end result which we were looking for . The flame and the Heat on the unit is great and we are truly enjoying the Table . Thanks again guys read more

This website was a pleasure to use. I called and spoke with Mari who was easy to work with. She knew the answers to all my questions and after many hours of research, I was able to quickly place my order with Starfire. Thank you. read more

I've purchased three major items from Starfire Direct and each time the service and experience goes way beyond compared to other equipment suppliers. Sasha Hudson knows my name and tastes. She makes recommendations and delivers the goods. This is a five star company. Tony Marra, Vero Beach, Florida. read more

i had the most amazing help from Sasha H not just for figuring out what I need but also when my order was delivered incorrectly. if Sasha is an indicator then Starfire Direct is the most customer friendly company on earth. Proactive, communicative and actionable. the perfect mix for customer delight. read more

Once you connect with the people at Starfire Direct you will find that you no longer have to investigate other companies. Their customer service is second to none. They not only have the knowledge and tools to provide you with what you want, but more importantly, they have the desire to please you. We have been dealing with Starfire for the last number of years on a number of occasions and have never been disappointed. They have serviced us even though we live in Bend, OR some 904 miles away. Love these guys. Do yourself a favor...ask for Tricia or Sasha!! read more

Not all experiences are great at first, but what you do to address an issue is really what separates good from great. Jonathan at Starfire gets this. My first order didn't come out as expected, but Jonathan was great in calling me, addressing the issue and going above and beyond to fix. We are very happy with the final result. That's read more

Starfire Direct - Final result. Looks great! - Home Decor Near Me - Temecula, California

I called their main sales number and Michael did an outstanding job guiding me through the products I needed. He was considerate and patient as I went through the different options. Thank you for a great shopping experience! I would highly recommend this company. read more

Sasha was exceptional and provided great service! She followed up with updates and called me when I needed clarification on delivery. Overall, she went above and beyond which made my ordering experience a great one! I would recommend using Starfire Direct for all of your needs regarding fire pits, fire tables and fireglass. Great quality! Nanette read more

BUY AT YOUR OWN RISK because if something goes wrong with your fire pit while using it as a fire pit, Starfire Direct will not fix or replace it. But don't worry, they would be happy for you to pay them for another one! This is not a joke. That is actually what happened. I purchased a beautiful fire pit while re-doing my backyard. No one said anything about the finish on my FIRE pit not actually being able to withstand the FIRE it creates. Yes, you read that correctly. If you use the fire pit to create warmth by lighting it outside in normal elements, after just a few uses the finish on the table will burn off. And what will Starfire Direct say when you call about it: "Starfire Direct is not responsible for damage incurred from use during wind or excess heat; the full cost of repairs or exchanges for such scenarios are the financial responsibility of the owner." How do you like that - a fire pit that can't take its own heat! Boy I wish someone at Starfire Direct had told me that before I bought it!! I thought I was buying a fire pit, not a patio decoration! Don't usually write reviews but felt I needed to warn others. Do not buy from Starfire Direct. They are not honest. read more

Mari Martinez was my advisor and she was excellent in addressing my design questions regarding the fire pit I had ordered awhile back and the wind guard I needed recently. She provided me with great recommendations and extreme patience on the multiple questions that I had. Kept me advised on the specials available and order status. I would definitely recommend Mari & Starfire to my friends. Great Service! Mari is a Gem! read more

I went in person to the Starfire office and Chip helped me out with spec'ing out what I needed. I was a complete DIY rookie and didn't know anything except what I had researched myself online. Chip was informative, patient, and very helpful in suggesting what I needed. He also followed up the next day through email and was very prompt. I would recommend Starfire for their customer service and competitive prices compared to several other vendors. read more

We bought a gorgeous fire pit and all of the accoutrements that goes along with it. One item was a cover for the fire pit. I didn't realize that the cover was going to be black when I ordered it. All other furniture covers on my patio are tan. Starfire arranged for me to send the black cover back and exchanged it for a custom made tan cover. It's a beautiful high quality cover that exceeded my expectations. They handled the exchange with ease and I was very pleased to be able to get what I wanted in the end. I feel confident recommending Starfire Direct to anyone! read more

Mari is very helpful and was able to find what we were looking for. We left happy with our purchase though we must wait quite a bit to receive it. We are sure it will be worth it. Starfire offers many options. We highly recommend. read more

So love our fire pit from Starfire Direct. When we had a few chips on the finish, Amelia King helped us immensely by contacting the manufacturer and getting us some touch up paint. The fire pit is awesome! read more

Great customer service and communication. We needed help finding the right size wind guard for fire pit. I sent Scott Nunes a picture of the unit that is at our vacation condo and he was able to offer us three options. We can't wait for the next vacation, so we can use it. read more

Ordered lovely copper fire table 7 Sep with estimated 5-8 weeks to ship. Started calling and emailing at week 9. Chat help said they would have someone call me. No call. They said they had to talk to the fabricator. I started calling them and they told me to call Baruch directly. I called and called and finally he got back to me. Said he had confirmed table would ship last week at the end of 11 weeks. Bummer, but hey it's a beautiful piece and it's COVID so delays are to be expected. So during the 11th week I look for an update. No update. I call and email Baruch over and over. Finally he emails me back, "Spoke to our fabricator, and we're still on schedule with your fire pit!" Great. But at the end of 11 weeks no fire table. So I call and email more. Then Steven on their chat says it's scheduled to be completed at the end of the 14th week and will ship out some time after that. Well, i could start calling them in the 14th week and find out it's been delayed more but I decided to cancel my order. I've been on chat with them about 10 times, called 20-25 times and emailed about 10 times. And I still have no confidence in this company. read more

Greats are products. Service is outstanding. Scott Nunez was extremely helpful. He helped me get my order corrected immediately after I had ordered incorrectly. read more

Needed a drop in fire pit pan and burner, for a custom firepit size. Chip got me a quote within a day. Havent received it yet but customer service is certainly fast, expert and responsive. read more

Disappointing experience. I ordered a fire ring and it didn't ship for a while, so I called them to get the status. He said they have the product in the warehouse and that they were just behind in getting out the orders. Steven said that if I wanted to will call it they would get it ready, but I said to just ship it, since he committed that it would arrive on Friday at the latest. When I called the following week they said that it shipped to other online orders ahead of me and that I'd have to wait about 10 more days for the next shipment. Clearly they diverted my product to someone else and never told me. Very unprofessional. read more

Amelia King represents this company with pride and adds much value bringing customer care to a level expected. Very refreshing. She made the purchase flawless and pleasant. read more

Starfire Direct - Elementi firepit and wind guard. Completes our patio perfectly! - Home Decor Near Me - Temecula, California

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Buyer Beware! If you're considering a glass fireplace and look at reviews first, this company is both not helpful or stands behind their products and accepts zero accountability if you have a problem or issues. Even if you think you have ask all the questions you can think of, there is still some you don't know to ask. The Salesperson we spoke to for over an hour in discussion on the phone, knew of our concerns and questions, telling her of our desires for a design, us purchasing her suggestions of the sizes of glass for the design, we now have issues we were not made aware of, at that time of the phone call order. Now we find out there is a big difference in 1/2" & 1/4" glass, as to air/gas not getting through it creating SOOT, turning our designed Teal/Azuria glass BLACK. After the design is in place, the glass tumbles out so easily, there is no way one would want to spend more money to have the creator of the design, take it out so, as they told us after the fact, "you could wash the glass"! !The realization of that every couple months and redesign it is throwing money literally "DOWN THE DRAIN" Of all the discussion we had, she never mentioned the soot, sizes of glass not working well together or washing the glass because of SOOT! So BEWARE of the issues you don't know to ask about, and find another company to do business with, as this one is not worth the ordeal you go thru!!!. read more

Wasn't ordered by Johnny B....but by my wife.....I have the Yelp account..... I had ordered some small quantities (relatively to normal orders I suspect) of several colors...Didn't reflect their pictured product...perhaps that is why the deficiencies showed so dramatically....maybe , maybe not... If they ignore you & Never get back to you do they need to deny a return? No, you don't exist , it never happened, right? Plausible deniability! They can spout all the corporate jibber jabber they want and really can't know the specifics of what happened with my order unless it was somehow recorded... I know what I received.......I was there..... read more