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Starfire Direct

4.0 (87 reviews)
Closed 8:00 am - 5:30 pm

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Peeling paint on Starfire Direct's fire pit

We purchased a Beton Round Fire Pit from Starfire direct last year; the unit is approximately 17 months old. Recently we pulled the cover off and discovered the paint on the exterior of the unit is peeling off. I filed a warranty claim with Starfire, which was denied because we were outside of the timeframe. The representative offered a repair kit, then stated it only included a touch-up pen which likely wasn't enough to cover the amount of peeling we were experiencing. He suggested I buy a matching paint and sealant and use that to repair it myself. The rep also acknowledged that moisture can get trapped causing the paint to peel; the entire unit is covered in the same manner with the same material. If they know this can happen, then it seems reasonable to expect they'd disclose this at purchase, but I have no record of that. After I left a negative product review on their page, I received four separate emails asking me to revise my review. Over the years, I've had multiple companies cover their products even though they're outside warranty periods because they stand behind their products. We spent $2000+ on this fire pit, plus the cost of their recommended cover. It's covered any time its not in use and after just 17 months it is peeling and chipping. Would not recommend.

Photo of the burner and plate rough fit in my fire pit
Jason C.

Steven and Amelia have been awesome. Steven got back to me asap from a website question. I told him what I needed it was a size that was out of stock. He was able to get one for me from the shop and mailed to me quickly. They also helped pair my plate with a proper sized burner with hardware to make it work. The valve for some reason was not in my package and with HVAC coming back next week the quickly got one ordered and shipped via FedEx. There communication, customer service and product exceeds other much higher priced companies. I like that the burner screws on to the welded plate instead of just sitting in the hole without anything holding it together. Can't wait to get it fired up and used this summer!

DIY fire pit with fire glass

My husband and I couldn't be happier with the assistance we received from Mari and Scott. Mari, your knowledge and help that you gave my husband and I when we really didn't know how to proceed with our project was so gratefully appreciated!! We couldn't be more pleased with the way it turned out!! If anyone needs help with your DIY project, don't hesitate to come to Starfire and talk to Mari or Scott. They're both so knowledgeable and helpful. Highly recommend!!

Fire Pitt super durable, shipped perfectly no assembly required other than propane tank
Vivio N.

We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. We checked out some of the biggest companies online like Wayfair, Amazon and retailers like Target, Walmart, Macy's couldn't find anything elegant and high quality. We then ventured into Crate & Barrel Pottery Barn, and West Elm but were sticker shocked. The next step we took was to look into smaller companies to see what they had to offer and we encountered StarFire Direct, quite possibly the most impressive company with the quality that they offer and even more impressive was the customer care and follow up. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we've been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set!

Suvar L.

Working with Steven @ Starfire Direct was a great experience! So happy I called in our order b/c he walked me through exactly what I wanted to ensure the fire pit was perfect in every way. Happy wife = happy life! My wife and I couldn't be more happier with the new backyard with our Moderno 5 gas fire pit!! It's the perfect accent and statement piece to our new backyard retreat! The delivery was easy, installation was a breeze (with the right connections at Home Depot), the hardest part was just getting a strong friend to help carry it from the crate onto the deck, but after that... we're letting the good times roll!! The flame is super strong and fully adjustable. This is a quality fire pit and the accent stones make it look so good!! Great job Star fire Direct!!

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Ask the Community - Starfire Direct

Review Highlights - Starfire Direct

If anyone needs help with your DIY project, don't hesitate to come to Starfire and talk to Mari or Scott.

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Starfire Direct - homedecor - Updated May 2026

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