I've been through this location many times and one thing is consistent, their great customer service. I really enjoy the fact that the employees learn your name and use it when they ask about your day, any plans for the day or just how things are going. They are very personable whereas a lot of businesses these days don't give a flying flip except how much money they can make off you. Kudos to the staff here. Keep it up! read more

This is my first stop when I'm in the neighborhood to drop my dog at vet's. Staff is always happy and peppy. This experience was no different except for the first time a Starbucks employee asked was my order for here or to go. When I said here she asked me would I like it in a genuine mug. Wow, I said ok and its so nice not to have it in a cardboard cup. Its the little things that start your day in the right direction. Its quiet in here too. Perfect! Thank you starbucks! read more

Starbucks - Tall flat white w low cal sandwich of turkey bacon, egg white and gouda on whole wheat muffin. 230 cals - Coffee & Tea Near Me - Winston-Salem, North Carolina

Quick stop going through Winston. Love a drive thru Starbucks! The traffic can be busy at this location- but not hard to get on- off hwy 52. read more

Starbucks - Cold brew - Coffee & Tea Near Me - Winston-Salem, North Carolina

I got a bacon Gouda sde it was very hard I ask for jelly no jelly no mayo. When I ask the girl rolled her eyes at me. The sandwich was not warm and hard . It I going spent 10 for breakfast on lifing myovha frappe you think they treat people better And get jelly people like jelly. read more

This is the closet Starbucks to me and everytime I go everyone there is always super nice, especially Mary. I see her a lot and she's always so nice and has never gotten my drink wrong. Thanks Mary for being so awesome! read more

I have been to a lot of Starbucks (haven't we all) this is by far the nicest! The staff was so kind and welcoming. It was pouring rain and someone was always making sure the floor was dry, but continued to warn customers that it might be slick. You could hear the staff working together to ensure everyone received a break after the morning rush. I really appreciate that, especially today. Businesses seem to care less and less about employees but here is the total opposite. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Winston-Salem, North Carolina

I could not stand how I was treated with indifference when picking up my mobile order from this location. So much that I finally quit going. Decided to give them a try on June 23. What a difference! Everyone in a great mood, having a great time at work. Four people spoke and communicated with me while I was picking up my order. So nice to see people happy and extending that happiness to others. Whatever you did, great job! And to those that were working June 23, thank you for starting my day off with a smile! read more

My food and drink were excellent. I came because normally I get great customer service. This morning the customer service wasn't great. It was just ok. I walked in and waited several minutes for someone to take my order which isn't a big deal if someone had simply said," we'll be with you shortly". No one said anything but everyone saw me standing there. Finally one employee asked another to help me. This employee didn't ask me for my name which later was a problem because when my items were ready, they called out " sausage, egg and cheese for Cafe". Who is Cafe? Apparently it's me. SMH Then I came into the conference room to work on my laptop and 2 ladies, I'm assuming managers, proceeded to have the loudest conversations with employees and each other. This space was created I thought ,for people to work in a calm quiet atmosphere. It was anything but. Another customer got up, gathered his things and walked out. I think this was very inconsiderate of Starbucks employees especially managers. I'm not saying they couldn't or shouldn't talk but I can tell you everything they've been talking about and I'm sitting on the opposite side of the room. Just saying, tone it down please. read more

If I could give this Starbucks 0 stars, I would. For starters, their customer service is AWFUL. They are so rude almost every time I go here. They are almost always out of the coffee or flavor that you want as well. I'm tired of giving this place a chance. Do not go here. read more

First of all Michelle is great!! So are Marcus, Erick, Bri, Celia, Dani, Andrew, Bonnie (you are missed!!), Killian, Katie, Xavier, and KP! These are hard workers. Sometimes they are so business I have to wait a few minutes, but that's ok. They're doing the best they can. I really wish other patrons would be more polite and compassionate. Haven't they ever been overwhelmed? I get friendly smiling faces every time, my drink is always as I like it and when that rare occasion happens that I pick up the wrong drink and sip it - they remake BOTH drinks! Just to make sure we are happy. That's not even their fault. But they go the extra mile - even for those who don't treat them with respect. Be the change you want to see in the world. Want friendlier people, start with being kind yourself! read more

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No matter how many times I tell myself I won't go back to this Starbucks I still do. They can't quite ever get the cold brew salted caramel cold foam. Within seconds of having my drink the foam "split" like it was bad and the drink was bitter. This is pretty disappointing when you get one coffee and a bagel and pay close to $10. I guess I'll have to stick to my regular Starbucks in Greensboro. Service was good and facility was clean. read more

Starbucks - Wrong drink - Coffee & Tea Near Me - Winston-Salem, North Carolina

I am dependent upon my redeye White Chocolate for basic functional reasons. This Starbucks fixes my gogo juice the best of all, I, my employer, and my bank account thank you all profusely read more

Rude employees, no Venti cups, out of syrups, no coffee sleeves, no stoppers, dirty facility. Wish a zero star was an option. Beautiful and spacious, but worst Starbucks ever. Corporate needs to grab hold of this place quick. read more

Would give no stars if I could. Been here a few times and my order is never correct. Today, I asked for a refund MEGAN told me to bring my order back along with the receipt (that she never gave me). Seemed condescending and smartass which I don't appreciate. Won't be returning anymore even though it's the closest one to my home. read more

The staff is so friendly! The line moved very fast! Marcus prepared my order and it was perfect! I will be visiting this one from now on! Even through the hustle and bustle of the morning rush, they made me feel important and special! read more

I am completely unimpressed and disappointed. I specifically asked the girl to load $12 from my $20 onto my card. She also said she didn't have any balking but we could go inside to get the ones in the front for our sandwiches... When I asked for my $8 when she was rushing me off... She said oops I loaded all of it. She was completely unaware of what was going on. She said sorry but didn't try to remedy the situation or give me my money back. And then went on to talk me out of getting my money back because she would have to void it etc. since I asked for it back. We were on a time crunch to meet our ferry and her two minutes of talk me out of getting my money back had us end up driving away. This is exactly what is wrong with businesses and people nowadays. They have no care at how their actions affect us. That's extra $8 was vital to our budget for our gas on the trip. I am sick and tired of horrible service experience at Starbucks. I will drive out of my way to visit a local coffee shop or gas station for it from now on!!!!!!!!!! read more

Starbucks usually wins because of its consistent and good coffee, but their food tends to be pretty good for what it is. I usually got a grande Americano, black. Today I also got a chorizo egg sandwich. The coffee was as expected, tasty and hot. The chorizo sandwich was ok - nothing special. I've had some of the others and this was probably the worst. I'm always surprised that they can charge $3+ for a microwaved sandwich, but it is logical to sell food with coffee and most will pay for the convenience. The staff here is always friendly and helpful. read more

One day when I stopped by for coffee before work, I overheard some employees talking about a drink they messed up: it was supposed to be almond milk, but they made it with regular milk. As the guy that had made the mistake handed me my non-dairy beverage, he said, "oh well, they probably aren't actually allergic to dairy anyway." I don't think he realized the irony of the situation. The remodel sucks, by the way. The private study room is gone and the cozy atmosphere has been replaced with hard tables and chairs. Drink pickup is tucked in a corner, where it used to be on the end where seating is located. I used to frequent this location, but no longer. I'm terrified of getting diarrhea due to their carelessness. read more

The drive through line was backed up so I went inside. Immediately, I felt a sense of calm and inviting on this cafe. I shared my thoughts with the hostess. The music was chill Jazz. And to top it off, they made a perfect Americano to my specificity. The coffee balance was on-point. And the hostess heated up the breakfast items to perfection. Never have I ever reviewed a Starbucks before. I hope I get the same vibe and service when I return here soon. read more

Michelle had a horrible attitude while taking our drive thru order 10/29 around 5pm. She made it clear that she was annoyed to take separate orders from the window. She also told us that certain food items weren't available but then would have to take it back after asking. Then we drove up to the window ready to have an attitude, only to be greeted by a sweet young guy who just started working there and was super friendly. He's the only reason I'm not giving them 1 star... oh and my cheese danish was bomb lol read more

I love a white mocha so that's the reason for the 3 stars. Out of consideration for other customers (it was about 11 am on a Tuesday), we parked our vehicle with trailer in the back of the parking lot and I went inside to order. I made a mental note of the last vehicle in the drive through line. It took me 10 MINUTES to get my coffee after ordering and paying for it. There was 1 other customer inside who had already ordered and was waiting for her coffee. There were 2 employee coffees made before mine and I know they were ordered after mine on the same register. I said to the staff "well I guess I should haven't come inside because I would have gotten my order much sooner if I had blocked your drive through" Then the excuses began- we complete orders as we receive them, etc. Obviously not true as multiple orders after mine were completed before mine. I had forgotten that this is is the slowest Starbucks in creation. My fault for stopping. read more

This Starbucks has drastically changed over the years. Feels must more in-store customer oriented than merely a drive thru factory station as it was in the past. read more

What's unique about this location is that they have a special 'quite room' you can go into. It's pretty nifty if you need to get away for a little bit or study. There's also many tables and couches for when you want the normal Starbucks experience. Downside: the bathrooms are not kept up. The staff was slow and ignored us a few times when we were trying to figure out where our order of a plain black coffee was. The quite room is the only reason I would go back inside this one. read more

Yelling & snapping at each other, 10 minute wait for my drink, unorganized, two people at register but no one making drinks. No one seems interested in fixing it. 3 of us are standing here with our wtf faces on. They see us waiting but haven't said anything. Entire crew should be fired and replaced. I've actually never seen anything like this at any Starbucks anywhere in the world...actually O 0 stars read more

Service was rude both ways. When I ordered she was very short and was not nice when I asked questions. They got my drink wrong and wanted me to pay for a new one. That's the first time that's ever happened at a Starbucks and was really strange. I ended up getting a refund from still rude manager and leaving. Won't be back. read more

I am currently working right down the street from this Starbucks, and the Reynolda Rd. location is closer to my home. One day I decided to go to this place during a QUICK lunch break & was disappointed. First of all, I was the only one in line & it took about 12 minutes to finally get my S'mores frapp. Once I finally got my frapp, it had NO coffee in it. I looked at it & immediately realized there was no coffee in it since it was a light, creamy color, & there was also no Graham cracker crumbles on the top or marshmallow whipped cream in the bottom. I tapped on the window & told another young man (I assume he was the manager) that there was no coffee in this drink. He acted surprised, went to make me a new frapp (by this time there were 4 cars behind me), upon getting my second drink, again there were no graham cracker crumbles or supplemental whipped cream in the bottom. This literally took 25 minutes for something that should have taken 5-7. I didn't even care to bother asking about it by this point, since I felt bad for holding up the line. I have never had such a frustrating experience with a Starbucks location before & this won't steer me away from the company, but definitely this location. HOW do you not know how to make some of your newer, more in demand drinks?! If you don't, please clarify with the customer FIRST (the Jonestown Rd. location drive-thru barista asked me if I wanted a cream s'mores frapp or one with coffee in it, so why couldn't this location?) read more

One of my favorite Starbucks in Winston Salem. I usually stop here on the way to the mountains or when I am traveling north to see some friends. Friendly service and super efficient, especially in the mornings. I used to stop here every morning before work for my fix. read more

We've frequented this Starbucks since we moved here a year ago. They always do a great job and if there is a mistake, rare bit life happens, they correct it immediately and even if it costs more they cover it. As for Baristas, Devlin has been our family's favorite from the first day we heard his awesome radio quality voice and personality over the drivethru speaker! He is changing stores but he has always been a highlight of this location. The other folks are great as well! :) read more

This place does a great business. Their drive through is always full. They get you in & out. I love their coffee.

Not only are they always out of everything but I have had the worst luck with almost every barista here. I come everyday and everyday my order is either wrong or they don't understand simple STARBUCKS words like grande, quad. One lady even laughed when I asked for a sprouted grain bagel saying shes never heard of that. Are you guys just finding random people off the street to hire?? A joke read more

Yelp map is wrong. This Starbucks is near University and Hames Mill Road across from Sam's Club. read more

Starbucks - Coffee & Tea Near Me - Winston-Salem, North Carolina

I get drinks from here at least once a month and every time they Are so fast and never get my order wrong. Today I waited Just a little bit longer than usual (about the normal wait time at any other Starbucks) but they apologized and gave me a free drink! Great customer service! read more

This location has a drive threw which is a huge bonus. I tried their new cheese danish and it was great. It tasted more like a bakery danish rather than a frozen one. I also tried the chocolate chai tea latte. All I could taste was nutmeg. I was not a fan of this drink and will go back to my normal coffee order. The staff there is friendly and efficient. read more

Went through the drive thru. Always pleasant employees and they always get my order right. They are usually pretty quick too compared to some Starbucks that take awhile. Highly recommend! read more

Love all Starbucks but this one takes the cake absolutely love the staff and drinks are always made to perfection will continue to frequent this establishment in the future great job guys read more

The best Starbucks in the world, always friendly. Does Marcus (the store manager) ever take a day off? He's a great manager. I spend too much time here but they haven't asked me to leave yet. read more

Haylee is the sweetest girl ever!! Made my drinks perfectly and she found me the perfect mug to take home. Super quick Drive Thru and great customer service!! read more

Professional and friendly as star bucks should be. They always get my order correct and the staff is friendly. I know working in a demanding environment such as serving all kinds of coffee choices, tea and other items, customers can be rude, demanding and very hateful. This place has always treated me well and made me smile. read more

Starbucks - Starbucks university pkwy winston salem NC. - Coffee & Tea Near Me - Winston-Salem, North Carolina

I have been going here for a while and it has always been the best. The staff super friendly. And the drinks are always good. The place is really clean. This place is good for studying and just relaxing. I really recommend going there. And make sure to try the MANGO DRAGONFRUIT (made with lemonade). Its the best!! read more

Very nice people there, always good coffee! I was afraid they were going to say something about me not wearing a mask- I'm medically exempt and only went inside because I need to use the restroom before ordering. They were very nice and even smiled and laughed with me! Highly recommend! read more