This is your typical Starbucks. The service and food quality is as expected from any other Starbucks locations.

Ordered an herbal tea Friday. The barista made it for me while others were waiting to order and there was another barista making the orders (I also ordered another drink which she did not make). Took one drink and spat it out. It was boiling hot. I took it home and opened the lid and there was another cup inside. Two cups and a cup holder so I didn't feel how hot it is. Beware. They hire psychopaths. read more

Molly was the absolute worst person I've ever encountered at a starbucks. The order was a simple steamer, and shaken espresso both made wrong. Molly in addition to being rude, refused to do the refund. If she can't do her job right, she shouldn't be working. The ambiance wreaked of stress, unhappiness, and bad staff. Save yourself the trip, and go to Littleton; where the staff is kind and your order made right. read more

A Starbucks is a Starbucks is a Starbucks... right?! Wrong! This lovely little Starbucks is new and comfortable AND has the best customer service. They were out of one of the toppings for my oatmeal and they gave me a gift card to use for my next visit as a way to say sorry! That's going above and beyond. Thanks guys! read more

Used to work at the Chipotle in the same plaza and come by here during lunch. Didn't Yelp at the time, but my experience was always fantastic. Came by here after a hike over at Harold Parker State Forest in Andover, got a Pumpkin Sweet Cream Cold brew which was perfect as it always is. Highly recommend stopping by this location - service is always great and orders have always been made correctly in my experience. read more

Starbucks - a coffee shop counter with coffee machines - Coffee & Tea Near Me - Westford, Massachusetts

My mother says that Madison from Starbucks in Westford was exceptional in her service, and is the best damn barista she has ever witnessed in her life. Give that woman a raise! read more

Starbucks - My mother and her best pal! - Coffee & Tea Near Me - Westford, Massachusetts

Excellent service, respectful, kind, and courteous employees, always with a smile. Friendly and welcoming atmosphere. If I ever driving by, I will make a point to stop by. read more

The place is pretty small, and doesn't have much flow when it comes to ordering. They just renovated so it is a little bit better. I always do online ordering and don't have any issues with picking it up especially since they moved the station to the front of the restaurant. read more

Went into get Venti Crapuccino the other day. I asked the dude to print the receipt, but he forgot and asked me again. I told him to print the receipt one more time. He said he has short term memory. So that was -1 point immediately. And he went to back and came out after about 3 minutes and made the Crappuccino, but tall size not Venti. He said again that he has short term memory and he said "Can I make you a new one?". At this point, I was very frustrated, got refund, and walked out. This was not the first bad experience (screw up simple order or being a-hole) in this place. Half of the works who work there are either idiots or very rude. Sometimes they are both idiotic and rude. I don't know about other people's experience, but I think this place royally sucks. read more

So I sat a Starbucks in Westford for an hour. Never ever Ihave I experienced such a positive and refreshing attitude in my life anywhere. The "A" Team (fondly called). Blow me away with Every interaction they had with each customer. Being down a few people they Kicked *ss and got the job done with a Smile. This is a team that all Starbucks should be modeled after. Al D. read more

Yeah the know me here which is a good thing. They actually had my Frappuccino ready for me before I got to the counter as they'd seen me holding the door for some other patrons. One of these days I'll order something different just to mess with them but boy do I enjoy my caramel frappuccino read more

Went in before Christmas to buy 4 pounds of coffee as Christmas gifts. I am not a coffee drinker. She asked if I wanted it ground and I said YES, because the people who get this coffee as gifts don't have coffee grinders. She patiently informed me that ground coffee goes stale faster than non-ground coffee. Also, anybody with a bag of Starbucks coffee can get it ground for free. These are things I do not know and need to know. Was given a free large cup of hot chocolate for spending so much money there at one time. Aways appreciate getting something free. Overall, a pleasant experience. read more

I come to this location very frequently and I just adore the very early morning (5-7am) crew! James and another young women with dark brown hair are always so friendly and acknowledge me now by first name when I walk in. They get huge bonus points because they know I have a dog who is usually always with me waiting in the car and they always have a pupauccino waiting for him! read more

worst experience ever. not only did they get all three of my drinks wrong, they got them wrong TWICE.

Such a great place! The staff is friendly and when I was late to pick up my mobile order they were more than willing to make me another one. I highly recommend if your going to Starbucks to go to this location. read more

Nice little shop. They make the best of a small storefront. Convenient place to pause and wait for a prescription at nearby CVS. They've got all the standard Starbucks stuff and the handle a good number of customers without a problem. read more

My go to coffee place! Staff is friendly and take the time to greet you. Over the years of coming here I know most staff by name and they greet me by name as well. read more

Great service, friendly Batista's

The worst Starbucks.....as an employee with one of the nearby company's, we spend alot of money in this location. And everytime, the staff is rude and bothered by our orders and always gets something wrong. Even when we submit order written up - seems pretty easy but not for this location. If you can find another coffee shop - try it cause this is not a good experience. read more

It's Starbucks. Staff seems friendly and knowledgable. Plenty of parking. Some comfy chairs but not a huge setup for computers. Four seats at bar area if you like that. Not overly crowded for a Sunday morning. Drinking my dark roast in comfy chair and going up for free refill read more

My experience varies drastically every time I go in there. Some days, its 5 star+. Today, it was one star. Not only did they make a hot chocolate instead of a mocha, they didn't offer the free drink coupon which goes with a messed-up drink. I've never seen these baristas before, so I'll blame it on the newness and hope they get it together. read more

I love Starbucks in Westford! It's my go-to for coffee even with many other, cheaper choices because it's great coffee! Service is great too! I ordered a tea and they were out of the kind I wanted so I chose another kind, not really thinking it was a big deal. He gave it to me on the house and made it into a yummy latte. Made my day! read more

Go here frequently before work. Very friendly staff! It gets pretty busy in the morning and they handle the rush well. I've never had an issue with any of my orders. read more

I love free promotions, so yesterday Starbucks drew me in like a magnet: Between opening time and 10:30 a.m., you could get a free muffin, bagel, croissant, scone, or slice of banana bread, etc., with any "liquid" order (I think the intent of the promotion was so you could try their new "healthier" muffins, etc., but you could have anything you wanted for free. Muffins, croissants, etc., do not equal healthy even if you call them "healthy.") I don't usually go to coffee shops, but I had my coupon and figured I was in the area so what the heck. I had a medium regular (nothing fancy and nothing with the word "latte" in it), no sugar, as well as a free blueberry scone (this is one instance where I'll eat blueberries), which was very large and very tasty. This location is fairly new, but it seems smaller than other Starbucks I've seen. There were only about five tables (and I believe free WiFi) and there wasn't much maneuvering room. When I entered the store, at 10 a.m., all the tables were full but no one was in line. Five minutes later, there was a line out the door. If I saw that line when I came in, I would have skipped the coffee and the carbs and would have saved myself I'm guessing almost 450 calories. Will I come back? Probably for the next promotion. Three stars cuz it's "only" a Starbucks, not a one-of-a-kind coffee establishment with over-the-top baked goods. read more

Friendly and efficient staff. Often long lines of folks popping in to grab and go. Variety of seating choices for us road warriors with laptops and smartphones attached to our fingertips. read more

I stopped in on a trip to Maine recently because it's right off I-495 and as soon as I walked in remembered why I am no longer much of a fan of the Boston-area and the sour puss personalities you always run into. [I lived in Boston for nine years, so I speak with some authority on this topic.] I walked up to the counter and said 'good morning' and the whole transaction from then on was as though they were doing me a favor of taking my money and making me a drink. No warmth or smiles at all. Got back in the car and headed north wondering what is it about people in and around Boston and their anti-smile, anti-eye contact personalities? My guess is you have an ever-growing population of over-educated locals who refuse to move from the area to pursue meaningful careers [obsessed with high taxes, bad roads, lousy drivers, crappy winters and the Sox?] and end up being resentful in their dead-end jobs working at Starbucks and the like? Just maybe. read more

My god. I used to love this Starbucks. I work next door of this store. So i got a green card and i was able to get free refills. There's one Batista, i told him that i worked next 2 door of Starbucks and he always give me a refill. But now he left and this store have a new Batista ( new guy ) so i told him the same thing. He is being very rude and say " Is he working here anymore? NO ! ", "u left the store so i can't give u refills" I'm like wtf? Why r u so rude to me? I mean come on guys, read more

The design of this store is not good for winter time. Most of its tables are near the door which makes it very difficult to sit there and keep warm, especially when ppl keep coming and open the door. read more