Chris and Leon are absolutely delightful! When in a competitive area for a good cup of coffee, I choose the local Starbucks specifically for the experience they offer both myself and my pup! Always a ray of sunshine in my day! Thank you! read more

Quick and friendly service with a smile. The coffee ain't bad neither. It's always a good time for coffee on a sunny California day. read more

Starbucks - Sitting in the courtyard enjoying a freshly Clover Brewed Coffee - Coffee & Tea Near Me - West Hollywood, California

I had a bad anxiety day so dad figured I needed some fresh air and walked me to Starbucks. As soon as we walked in (dad carried me in of course because I'm a princess) the nice young lady behind the counter kept saying how cute and adorable I am. She was nice, I love compliments so she made me feel a little better. Dad ordered a puppachino for me and the lady was so nice I think she made the whipped cream a little bit bigger than usual. We sat out front on one of the tables and dad gave me my treat. I had so much fun there. It was relaxing and I got to people watch. Much needed TLC. A major bonus because all the employees working that day raved on about how cute I am. read more

Starbucks - a dog sitting at a table with a cup of coffee - Coffee & Tea Near Me - West Hollywood, California

The service was great! Adryan was our Barista, and he was super friendly and nice! My pumpkin spice latte was made to perfection! I was very happy with my birthday sip! read more

Starbucks - Grande Pumpkin Spice Latte - Coffee & Tea Near Me - West Hollywood, California

Hi Starbucks (Santa Monica BLVD), The worker was rude to me because I'm deaf. I work as a professor and had to catch some emails. I ordered some coffee but customers and workers were rude to me because I used American Sign Language. I hope the workers train more. Thank you! read more

Since we have moved into this neighbourhood, this has become our Starbucks and I'll tell you why. There are many other coffee shops in the vicinity of this one, but we choose this one simply because every morning we enter through it's doors we are acknowledged and greeted with a warm smile. It's like you're going to their home for a cup of coffee...it's so warm, personable and friendly. Damon and Chris and all the staff there truly make it a wonderful experience! And I mean that's really what you want right? .....specially first thing in the morning when you're about to have your first cup of whatever you drink to be with another soul greeting you with a smile and welcoming you! They respect and value their guests and continuously put in the effort and hard work and that's all one can ask for. They set the bar. Love it here! read more

I walked in on a break at work and they just ignored me and were having a full on conversation. A girl and guy just right in front of me. No greeting until i started to walk away. read more

Overall my experience was good. They made a great drink for it being inside a Target. I recommend if you're shopping around but I have it 3 stars because it lacks the traditional amenities of an actual Starbucks. If you just want a quick drink while shopping this is the place to go. But, if you're looking for all the bells and whistles of the real Starbucks go to a stand alone nearby. read more

This is a zero star review. Found this Starbucks to be racist and very rude to white people. Walked in to a fake welcome shouted at me by someone who wasn't even looking, ordered and sat to drink. After 10 mins i was approached by a black employee who out of nowhere demanded i show him vaccination proof, when i told him i was finishing and leaving he rudely instructed me to leave immediately unless i showed papers (the busboy btw), a very rude gay Latina women who claimed to be the manager then came over, berated me and demanded i get out. As a paying customer it disturbed me greatly that i was paying for a service only to be abused by badly trained employees. As the only white person in there i felt that i had been targeted and they were using the unannounced proof of vaccination orders to clear the store of whites, even though there had been no advance warning. If you enjoy paying $5 for a drink and having some barista rudely insult you and kick you out because you refuse to identify over a cup of coffee, then this is the place for you. They should put a sign, if you are straight and white, you are not welcome here. read more

Starbucks - Coffee & Tea Near Me - West Hollywood, California

The African-American guy who said he's a manager is very rude with white male customers. He seems nice but doesn't know how to talk with customers who did NOTHING WRONG !.. He rudely tricked me into putting on a face-mask (July, 18, 11:15am). When I asked why? (!) he told me if you not agree with the Policy I should leave... Despite the fact that I walked into the store with my coffee and was actively drinking (!).. however there was a women who was sitting inside and eating, without facemask obviously. Now I googled that Los Angeles requires face-masks again. I came to California this morning and didn't know about this. Just googled after visiting this Starbucks. I think that everyone will agree with me you must teach your staff How to communicate with customers, Especially if it's a store manager. read more

Starbucks - Starbucks - Coffee & Tea Near Me - West Hollywood, California

Don't order pick up from this location!!! I didn't give low stars because my one experience doesn't constitute low stars. I'm just giving a warning. I ordered a pick up...came to pick 5 minutes after my estimated time and had to wait 20 minutes then I was issued 2 $4 gift cards. If the location cannot handle mobile orders take the option off. It was rude to have me wait...watch them prepare other peoples drink and then issue a refund. read more

Starbucks - Issues a gift card - Coffee & Tea Near Me - West Hollywood, California

Sandwich was lopsided half the fillings were outside the sandwich. Not super clear on where to pick up mobile orders and the staff seem stressed in their tone. Not my favorite location. read more

I came here after having lunch at a local sushi spot. I was very thirsty, as my lunch was super spicy. So I ordered an iced green tea. The drink came out just fine, it was the customer service that was lacking a bit. The employees here were a bit cold, and I could tell the barista was not having a good day. I'm not a big fan of the crowd here either. There are some seedy characters that hang out at the La Brea/SM Blvd intersection. It's actually pretty bad at night time. They provided me with what I ordered, and it was adequately made. So no issue there. But as far as coffee shops, I'd go elsewhere. read more

Can I say, from someone who runs a store and tries to have a customer first mindset...Laura (believe that was her name) was phenomenal! I was just observing while I waited for my mobile order (having my AirPod max earphones on my ear, but they were turned off) and her interaction with customers was so good! She even surprised a few by calling them by their first name; shocking them in how she remembered! For someone who interacts with so many people, that was so impressive. Great, amazing customer service interactions! Visited 5/2 at 9:45am. read more

Been coming here for the last few years and all I can say is great service, friendly staff and of course best coffee!! I would recommend this spot for anyone in the weho area! Cheers read more

I like this particular location because of all the seating that's available outside. It's in a very busy location and you'll notice all the strange characters in the area. It's convenient because of all the food options around. If you need to stay the entire day to study then you won't be stuck eating the food served inside the Starbucks. The service was okay. I just noticed that there was a Brazilian girl inside asking the staff to check to see if she had left her credit cards behind. The cashier was helpful and asked the female manager/supervisor im guessing. It seemed like too much trouble for the manager/supervisor/staff member to just go check real quick. I mean damn, the girl is from Brazil! She needs her cards to get home! Because this location is located in west hollywood, they won't use the same plastic cup for refills or even if you just want some more ice. They'll literally waste another clean cup to give you a few ice cubes. I'm guessing they can't take possession of used cup at all, even if the customer is still holding it. That is all.... read more

Starbucks - Chicken blt salad sandwich - Coffee & Tea Near Me - West Hollywood, California

Yummo! Came to this store prior to shopping at Target. Glad I did. The staff at this Starbucks rocks! They have customer service down to a science. Baristas are all smiles and they are looking to make your day much better with coffee and a good attitude. Laura was exceptional. I was looking for the dark roast which was stopped being brewed. It was a Honduran blend. Laura brewed a pot for me! Laura said it was really good and if I did not mind waiting for 5 mins she would do it. I am glad I waited. The coffee was amazing. I drank the first one and had a refill. I recommend you order ahead if you are in a hurry. This Starbucks gets busy. read more

Starbucks - Coffee & Tea Near Me - West Hollywood, California

Like most of the population, I've been to many Starbucks all over. However, this location makes THE best drinks. They have never messed up an order. Every once on awhile you get a Starbucks drink that's a bit off but not at this store! Plus, the staff is beyond friendly! read more

Starbucks - Red cup! - Coffee & Tea Near Me - West Hollywood, California

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If this branch can get zero stars, that is what it deserves. This store has staff with, "I don't care attitude. Go to another Starbucks." And that's alright. Just remember that without the customers, the branch would struggle and you wouldn't have a job. "I don't care." Pathetic customer service. They don't even know what they're doing. Apart from that, this isn't the first time I ordered a Venti drink and instead of getting 24oz; they gave me a 16oz drink in a Venti cup. read more

It was a small shop. But it felt warm. The staff were friendly. There are not many tables because the inside of the shop is small. If the time is not right, the line may be long. Customer is standing in line and ordering is long. The time has come for us to go. It is Wi-Fi enabled, and it closes at 10 pm. read more

The pace was fast, the place is clean, and the employees are friendly. There are regulars here, which was apparent between the interaction between baristas and customers. If I lived here, I would make this my go to place. I'm not sure if there is a private lot (it is at an outdoor "mall" with restaurants on a store). But there is plenty street parking. Yelp Challenge: #29/100. read more

To the employee who thought it would be funny to write this on my cup: ASSANAL Clearly you don't enjoy your job enough to be able to treat your customers with respect. The audacity you had to write this when I told you clearly my name is Aleisha is beyond my comprehension. Literally, my mind can't wrap around such a thing. I know that you have made my drinks prior a handful of times and yes, I've asked for them to be redone because what I asked for was not executed. Of which, clearly your company and you can deliver because my order is taken time and time again with no questions. I have always been respectful and nice saying that I asked for light caramel. Maybe you like not being able to read clear directions or you take pleasure in creating disappointing customer experiences. Did you think I wouldn't pay attention? I didn't at first. Not until half way through with my drink and back at work. But it's ok, I'm told I'll be expecting a phone call from your district manager. No threat, but verbatim of what was told to me after being apologized to by someone who shouldn't have to on behalf of your poor judgement and attitude. I hope that one day you find a job where you're happy and it translates to delivering exceptional service to customers with integrity and respect. Or maybe a job not having to serve customer because maybe you hate it. To the company that hired this employee: As a customer, I purchase coffee and food items regularly week after week with the West Hollywood Gateway location. It's my neighborhood Starbucks because I work 3 minutes away. Starbucks in my mind and based on my experiences is a place I'm able to order my favorite drink with a few tweaks, because it's how I like it. You even express clearly that if a customer's drink is not right, let you know and you'd be glad to fix it. As a manager of customer service, it would be without question that this employee would no longer work for me. His representation of your brand as a company and particular location is disrespectful with this behavior. I'm not upset that my drink was wrong. I actually left, taking it as is despite what I asked for. Was I disappointed? Yes. Did I have time for a redo? No. Could I live? Yes. Under no circumstances should this be allowed to be tolerated. I have never been disrespected like this with any company I've shopped at. Ever. So much that I spent my time after calling your corporate office to express my disgust. And on another note, I had my co-workers read this and to tell me what they saw. It's not surprising that most looked and me with a puzzled or shocked face and asked if this really happened. Yes, it did. Posted picture of my cup in photos. read more

Starbucks - Seriously? - Coffee & Tea Near Me - West Hollywood, California

They're good and friendly. Sometimes they kinda inattentive, because they're have a lot of customers all the day, but I like the way how they working. See you soon read more

Racist, rude staff. Iced drink had no ice. Literally worst Starbucks. This place should be closed.

Fast and speedy service! This is my new Starbucks down the street. The only inconvenience about this Starbucks is that you have to park in their downstairs garage which is validated and free for an hour but if you want coffee fast go to one that has a drive thru. Last time I went to chase down the street and walked it to get coffee which was easy. If you are planning to spend a couple hours here it's perfect , nice and peaceful. Not too pack. Will definitely be coming back here. read more

It is a busy, but good location. They typically have fast service and overall nice employees. Not a lot of tables inside, but a main courtyard outside with lots of space. Register your gift card for coupons and deals. Typically there's a coupon every week. For example 25 % off drinks, $1 off food. read more

This is a nice location. There is garage parking for up to an hour. The staff are cheerful and courteous. Its not a huge location, but there is some indoor seating and lots of outdoor seating. The outdoors area is a nice place to people watch. read more

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Shout out to Chris & the rest of the staff. I wish I knew more names of some of the staff, but Chris is always welcoming upon arrival and mentions me by name. I came in yesterday morning and I was running late. Without even to ask, the barista overhead me say I was late and had my order ready by the time I finished paying. The little things ya know... pay these people ! Tf read more

The mall cop who was on duty at 11.30pm on 5/29/2021 was very rude to us. I was with my sister waiting for a bus which arrives in 25 minutes, I sat in one of the slabs near the fountain and the guy pretty much shoo'ed us away saying the place is closed. It pleaded him saying she has a terrible pain in the feet but no empathy. What harm will we do to be allowed to sit in a slab outside the property? Inhuman! read more

Devvynn is the best barista ever he is so nice and he got my order correctly I will definitely be back again

I ordered a vanilla Frappuccino. It was made incorrectly. The employee argued with me saying " this is how me make it". And the barista walked away with an attitude. This drink was made differently here than any other Starbucks I've been to and ordered it from. read more

I come to this Starbucks frequently because of the location. It's situated in a pretty outdoor mall that includes a great boutique Target store and my favorite beauty supply, ULTA, so I often stop by pre-shopping trip for my morning non-fat latte. Sitting in a sunny spot by the window overlooking the traffic rolling by on La Brea I couldn't be happier. The biggest problem with this Starbucks is that there are a lot of homeless people in the area. There are soup kitchens nearby and West Hollywood is a safe neighborhood, even for these poor people. This Starbucks is kind of a homeless magnet. They sit in the store and outside sipping their cup of joe. I've been hit up for money more than once here while I sat by the sunny window enjoying my coffee and view. I'm sure the rather large homeless population is difficult for the staff, as they have to tactfully deal with potentially crazy people (many people living on the streets of LA suffer from mental illness.) and panhandlers while simultaneously keep paying customers happy. Personally I've never had a problem with anyone working here. There's a massive underground parking lot and street parking on La Brea. read more

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Baristas here at Santa Monica and La brea are lovely. The manager however is toxic and I've seen him treat his employees poorly . Doesn't take good care of workers and has no grace. This is a busy area with problems but management should take a good look at their approach. I've made good connections with some baristas here but I don't like this store bc of the manager. Really shouldn't be a "leader"! read more

My service puppy barked once because another dog was inside the store. The employee said my dog can't bark inside the store so I immediately picked him up and proceeded to get in line to order. They then told me I'm not allowed to hold my dog in their establishment. The most absurd thing I have ever heard. Also their staff is rude. DONT EVER GO TO THIS AWFUL STARBUCKS WHO HAS SOMETHING AGAINST SERVICE ANIMALS! read more

Had me waiting 15 min when they told me 5. Then gave me attitude when I asked for my drink.

Honestly it's a Starbucks. It's going to get busy especially around lunch and any other time people need a "pick me up." That's just something you have to deal with which is hard because we get it, you're already tired. I find this location so funny because almost quite literally there a location right above it in the Target. Anyway the staff really makes this location great. I've never come in and felt unwelcome or like the staff was overwhelmed. Everyone is so friendly! Today I was helped by Cole and he made me feel like a million bucks! I just wanted a vanilla latte and what I got was some positive affirmation! Thanks! read more

I can't believe I'm writing a review for Starbucks. I don't drink coffee. I don't like Starbucks which I firmly blame for my lack of liking coffee. It was many years ago and I got a cup of scorched coffee from Starbucks when it was the "hot, new thing." That killed any budding love for coffee I may have had. I complained to corporate and they sent me coupons to get more coffee but I never used them. It's been almost 15 years since I had Starbucks coffee. I drink tea though. And hot chocolate. But I save those moments for my beloved CBTL. Except lately, I haven't been fond of any of the locations I've been going to. Service has been very disjointed and my usual thing is never mind-blowing. So, with reluctance, I came into this Starbucks after a foray in Best Buy with the intention of not getting anything. I was just keeping friends company who don't have ongoing personal boycotts. Well, a friend offered to buy me something. And the salted caramel hot chocolate caught my eye. How bad could it be? At least it wouldn't be scorched, right? Oh wow. The counter guy was SO nice. And the barrista was friendly. Both of them chatted with me as if I'm a regular customer. They were super duper fun to talk to. My head hurts. Perhaps things have changed? I watched the guy put my salted caramel together. It was fantastic. But I love salt and caramel together. I hope Starbucks will keep this "seasonal" item on the menu forever. I may even send them this review. ... Tidbits: - there's seating inside and out - part of the large Ulta/ Target/ BevMo/ Best Buy complex - lots of cute gay men to cruise if you're into that sort of thing read more

Great vibes. I love coming here. These people working today in your store want to be here and they are making their customers happy.

More like service with a scowl. Perhaps it was just the location and the weirdos they have to deal with all day but the staff here looked like they were ready to spit in your coffee as you watched. No one was at all attempting to be helpful, cheery etc..., it is one of the worst Starbucks experiences that I have ever had. I can usually rely on Starbucks as a place to get some work done. But this one had no where to plug in. While I did get done what I needed to get done I felt incredibly unwelcome and rushed the entire time. There were no outlets anywhere, actually I think there were 2 but they were not at all visible. Like they were trying to keep them hidden and keep people out. Which again could just e because of all the weirdos in Hollywood they are trying to keep out. What a trip, won't be back unless I'm stuck in that area again. read more

After doing my early Saturday morning holiday shopping, I needed a caffeine boost. I chose Starbucks since I had a gift card. Although it was busy at 9:30 am, the staff was still smiling and very friendly. I ordered a iced venti Caramel Macchiato. Although I requested non fat milk to make me feel less guilty, it's a calorie splurge to celebrate the holiday weekend. I also love seeing the festive red cups to get me in the holiday spirit. read more